Sunrun Inc.

Garbage Company

Hack job, Sunrun installed all my boxes on the front of the house, even the installer asked me, "Why did you want it installed on the Front?" I quickly replied I didn't, I wanted it out of sight on the opposite side. I called sunrun immediately to complain and they said they would fix it. I went to work and came back and was installed on the front on the walkway to the front door. Called to complain again and they claimed there was nothing they could do. On top of that I referred both of my brother for solar for a referral bonus. My first brother I had to call weekly for a year to finally get them to pay me the referral. I was transferred hundreds of times talked to many managers and they tried to not pay me, but I eventually got it. My second brother was the same story except this time I had since moved out of my house. Since I moved out, they claimed I wasn't in the system and wouldn't be getting the referral. Took me about a year of calling every other month to get to that point. They kept telling me he hasn't had them long enough and wasn't in the system and to call back. Seemed like they were purposely pushing me out of the referral window. Both of my brothers hate dealing with their solar. My brother had to get a new roof and Sunrun told him they would remove and install the same panels for $500. Once they had to be reinstalled Sunrun said it was $2500. Luckily, he knew they were snakes and they made him prove he was told $500. He had to provide his emails and texts to get them to agree to the original quote of $500. Strongly doubt this review will be published.

Solar is a scam

Buyer beware, I was forced into solar lease, I bought my dream home with solar attached I was forced to sign under duress, I'm trying to get the panels removed and they want $40000 or continue the lease for another 13 years. STAY AWAY FROM SOLAR THIS COMPANY WILL NOT HELP YOU

Run

Duped by Sunrun! Read the contract very carefully before you sign! What the salesperson tells you is NOT what is in the contract! Customer service is terrible!

Absolute worst!!

Worst company to deal with ever! Had to fight to get them to remove panels, to replace roof, which was damaged from panel installation! Fought for weeks, they finally removed, came back to reinstall filthy dirty caked w mud panels, and now want to charge me to clean them, WRONG! Do your job right the first time!!!!!!! Hate Sunrun do NOT recommend! Gave 1 star rating, because zero wasn't an option!

Terrible customer service

We recently had a new roof installed, requiring the removal and re-installation of our solar panels. Unfortunately, after the re-installation, we encountered a roof leak. Despite reaching out to Sunrun three times and contacting our case manager twice, we have not seen a resolution to this issue. It has been over a month, and Sunrun's online chat consistently promises a response within 2-3 days without providing a solution or connecting us with a supervisor. This situation is absolutely unacceptable.wow

Part on order for almost a year/No solar going on 10 months

We have Sun Run Solar and have had it now for about 7 years. Last year our inverter went out in April 2023 but we did not realize it until September 2023 when we looked at our electric bill that was an outrageous amount. We live in Arizona, so we had no Solar during the hottest summer on record. Sun Run did not notify us when they lost communication with our system. We called in September of 2023 to get a technician out. The person told us on the phone that we should replace a part that would have cost us about $300 dollars. My husband was confident it was the inverter and told the rep told she wanted the technician to come out and do an evaluation first. The rep told us if they did not find that that was the issue, we would be charged $200 for the technician to come out. Well, we took our chances as we were confident it was the inverter. Here we were right it was the inverter and we didn't have to pay for a bogus part or the technician. So, in September 2023 the part was ordered. October passes and no part, November passes and no part, December we are really starting to lose our patience. We call around the middle of December and they tell us they no longer make that part. We were in complete shock that no one called us for over 3 months to tell us while we pay an arm and a leg for electric. So, the rep Brian asks us to go outside to our unit and take a picture of the system and text him the picture. We do this. I was not happy but did it anyway and honestly a little confused as to why a technician didn't come out to do this. So, December passes and now it is January of 2024. As of January, of 2024no part and still paying. So, we call and get the run around and Brian scheduled a technician to come out Thursday January 18th. My husband took off and no one came, no one called, and no one emailed. We called our rep Brian and no answer as he is out for the day. We are boiling at this point. Brian called back on Monday and offered us an appointment at the end of March which is 2 and half months. This is crazy! I am ready to hire a lawyer. I hope the company is ready to compensate us for lack of mishandling our account and part order.

Big Scam

I wish I could give them zero stars. I initiated my process in March 2023, and it's almost the end of January 2024, but my process is still pending. I do not recommend them. I regret choosing their services. Very disappointed!

HORRIBLE!

Our story is so, so, long so I won’t write it here. Bottom line is we’ve had our panels for two and a half years, and have not successfully had one whole year that they worked the whole time. We were informed that our system is underperforming. Because we can’t get resolution from our local office, we sent a respectful letter to the ceo in SanFrancisco via certified mail. We know the letter was received yesterday. This evening we got notice that our reinstall is complete and our case is closed. Apparently they are dismissing us, even though we have improperly installed panels, plus one that is shattered. The installers took a photo of the shattered panel and showed it to us. So now we’ll begin calling repeatedly AGAIN and leaving messages and emails that go unanswered. Worst customer service of our lives!

Ford made a huge mistake working with this company. Drop over $80k on a truck I can’t charge bc I have to rely on this company to get me a charger. Ford, Sunrun, and dealership all said within 2 weeks I’d have my charger. I purchased mid November of 2023 and here we are mid January and not so much as a confirmation email. I’ve called ford and Sunrun both and every time they start the process over bc I’m not in their system. Do not buy a Lightning if you expect to use the charger they promise. Do not use Sunrun for install. It’s not even in consideration at this point. The way they’ve handled this is enough for me to know I would never let them touch the wiring in my house.

Phone call

I called 1855-478-6786 a they said let me put you on hold for 5 minutes I’m now over 2 hours on hold no check back. My complaint is that they spent at best 1/2 hour to remove 4 bolts that holds a box on house so that the sliding company could put new sliding on house. The tech was not the problem now they want to charge 800.00 for less than 1/2hour work. Bad customer service cant wait to not have to deal with this company any more would not do business with them at all

Contract and lies by salesman

I would never recommend this company. The salesman was representing to companies, one was vivint and the other was sunrun. This company states you will save money using solar, that a lie. I am looking into taking legal action.

Sunrun solar not worth the ink to sign

When I had solar installed I was told that all my worries of paying an electric bill is gone. Well when I finally opened my eyes it was all just a scam deal. Even SMUD told me that Sunrun lied to me. I pay $35 per month for the lease. My solar production is about $7 off my electric bill. At this point I am stuck on a fraud contract that I have to pay untill it goes to court. Big scam

Buyer beware!!!!!

If I could give this company less than one star I would. We purchased solar panels through SR in 2020 and have issue after issue from the start. First, after installation, we were never told we needed to or how to turn on the panels. For MONTHS the panels were not even on. When we called for assistance, we were met with attitude as if this is just common knowledge even though we had never had solar panels before and had explained this several times to several reps. After running the panels for a year, we noticed that we still had an extremely high energy bill, despite being PROMISED it would lower our bill anywhere from 70-90%. After calling and speaking to a number of people in various positions, we were constantly being given different answers. We were told we hadn't given the panels enough time to run before comparing data from the previous year, even though the home was under different ownership. We were at one point told we did not have enough panels on the house, which we explained was the fault of whomever measured what was needed prior to installation based on our roof size and what we use our power for. They told us that now we were responsible of purchasing MORE panels due to their mistake. For the last 3 (almost 4) years, we have gone back and forth with SR. However, in the last few months we finally thought we were getting somewhere and would be getting some help. We were wrong. Besides them calling at all hours/days, sending condescending e-mails telling us that this HAD to be handled over the phone despite me telling him that I work at a location where I cannot have my phone. I was finally able to call and was told, once again, that we "need more panels" but our roof is too small to hold any more than that. If that is the case, this is something that should have been told to us before installation in 2020, but instead were told by this person that it is "not their problem". We have filed a complaint with the BBB and will be moving forward and seeking compensation from SR due to the misinformation given for their financial gain.

Buyers beware worst company ever.

I got duped into accepting a transfer when buying my home they didn’t even get back to me with the transfer to over a month after my home closing where I got stuck in this dumb contract where I’ve been calling them for two months to come look at this roof before I even moved here it is leaking The response of customer service is ridiculous. I was calling them every day for almost over a month and they never called me back. My roof is still leaking and they told me they cannot come out for another month. I’m trying to contact a lawyer and get out of this contract. They are absolutely disgusting and do not care about their customers.

Find another company

dont do it. got them thru costco....worse decision. we pay the same if not more and just added a middle man. they under estimated the number of panels... theres other reputable solar companies out there. seems we are the only ones with solar and still paying outrageous prices. everyone that owns solar...other tan sunrun have credit!!!!

Horrible just Horrible

Do not use this company. The solar system that was installed here has never fully covered my electric bill even though they said it would. In the summer the system just stopped working and now again in December the same thing. I’ve called in the past and at first they said oh it snowed by you(which it never did) then their answer was well it was cloudy this month????They are awful, long waits to fix panels, and their systems are just not efficient. I would never recommend this company to anyone and now the BBB will have to be involved because of how poorly they are responding to my panels not working. Avoid them at all costs.

Remove and Reinstall...NOT

Deemed the installation procedure created seepage points on my roof since 2019, my roof finally decided to show the damage with significant leakage into my living room. .SunRun offered up a complimentary Removal of panels, R&R, R agreement is very misleading, or actually pointless in my experience; stating more or less reinstall will be same procedure, manner, process as initial install, I 'argued' the stated agreement wording, will produce same results, (seepage, leaks) in a given time, for me just under 5 years if reinstallation of panels are done in such a way to prevent seepage...anyhow....I signed off on the R&R, roof was then repaired/replaced, SunRun was notified of said completion the day of completion, even after amany Escalation Case Managers, Customer Care Reps, still- did not reach out to me to schedule a Reinstall date, AS PER R&R, R AGREEMENT. In face, not a word for nearly 3 months, and not after my emails asking WTF, (more or less). During this time I was being billed for service not receiving, (although Sunrun did credit me a portion), I insisted they come and collect their equipment, I then a made another call, another email, care comment, another call from me, did someone finally reach out to me to schedule a reinstall...Panels removed in Aug 2023, repairs completed in Sept, and in Jan they decide to get at me for reinstall...buy this time i sought another company for solar, SunRun states i owe them nearly 18K for a breach of agreement...among other laughable reasons included in their letter to me, stating I did not fulfill obligation to SunRun, I removed panels, (actually, SunRun did), how they attempted to resolve this issue, I breached Section3, I don't even see a section 3 in my agreement, referred to me as "Mr.", and how I will pay more for electricity, and all of a sudden, 'a timely manner' is in their vocabulary...pfffttt All I know is I did inform repairs are completed, no word from them to schedule a reinstall until 3.5 months later, seems to me like they broke whatever agreement from the get-go, the letters from at least 2 case managers stated they are advocates to insure i am satisficed, and all issues solved, blah blah blah

Home woner

The biggest scam company. They scammed me in an unnatural way and with great experience in scams, and every time I call a company to help me solve problems, they send me to another person, and so on for two years, I have had the same problem, paying two bills more than necessary. I hope the specialists will continue with me to solve the problem. Please be careful with the salesman and read the contract more than once before signing. Thank you

The worst experience I have ever had

Since having the solar panels installed Ive had a major leak in my kitchen/living room area to the point where my ceiling has had a hole for 2 months now from water damage, so big that my entire house is freezing. They sent someone out after a month of waiting to only put sealant which did not work! And now I am still waiting for someone to come out AGAIN and fix this issue. We just had a storm here in Jersey and my kitchen was filled with water! If you’re looking for solar panel please do your research and look into another company. Disappointing is an understatement !

Worst

I purchased Ford F-150 Lightning and on 12.05.2023 and was supposed to receive Ford Charging Station from SunRun by mail. One month later I have not received the charger and they sent an email saying that they are behind on shipping chargers. I spent $80 K on the truck that I can not charge at home (except only with mobile charger ich charges only 2-3 miles an hour). Ford’s big mistake is contracting SunRun to ship the charges out (why not just give it to the customer at the dealerships), so the SunRun can sell their services.

Sunrun Doesn't Care for Their Customers!

We had Sunrun install leased PV system in which we paid upfront. However, the system started to underperform and Sunrun's technicians found additional issues all the way to where Sunrun shutdown the system completely for 6 an entire months. We tried numerous times to get Sunrun to fix the system and was forced to get the BBB involved to get the system fixed. The system is finally fixed 9 months later. We are asking for compensation for reimbursement for the prepayment for the non-working leased system and loss in saving and increase in cost because of Sunrun's inability to fix their PV System in a timely manner. This haggling has been going on for another 3 months and the Escalations Expert is very slow to respond. (Note: Escalations Expert even had the gall to go lower on their previous offer to settle.)

I regret getting nvolved wit this company. I told salesman I would write a positive comment if I was satisfied. I am NOT SATISFIED. The system does not meet my needs and I am told it cannot be made to meet my need. That and failed to send promotion award as promised. Customer care says they can’t do anything about a salesman lying to me. Run from Sunrun.

Solar panels energy

If you are looking at these review be careful what you sign!!! After sunrun will not care for you. Of course when they sell you the panels everything is beautiful but it’s not now a year later I regret signing anything with sunrun!!! First of all they said if we needed more panels we can always add panels which is a lie. The two options they gave me to fix the problem is basically I have to pay their technician $95 an hour minimum 2 hours for them to come out and make sure the system is working properly. Second option is for me to get an approved electrician and pay them to run a report in which of the system is fine they will not pay anything or do anything basically I’m stuck paying pgne and sunrun both over $200 total more than $400 bill a month for 1000sq home. I asked to escalate my call since they aren’t being helpful and customer service said that it no one else can help and that there is no district manager or anyone with more power. They just referred me back to my contract. Not helpful they don’t find solutions not customer friendly and they do not help you. Might as well just stay with pgne they tend to help more when needed.

Horrific Customer Service

Since the middle of summer I have been trying to get four panels reinstalled. They were removed by a team that was installing a Second set of panels. Four panels were removed so that chimney work could be done .Once the chimney work was completed I started calling and emailing to have those panels reinstalled. I have been writing emails and on the phone and have gotten no help on getting these reinstalled. I did receive a quote for 16 panels and the second one for 14 panels and another one for nine panels to be installed on my roof which is not what I have been asking for. Phone calls to the R&R team has lead to an hour and 15 minutes on hold and then getting disconnected before being able to speak to someone. A second call got an automatic response saying I would be on hold for 16 hours. What kind of customer service is this? All I can say, is BEWARE.

Anyone Except SunRun

SunRun had subcontractors botch every aspect of my solar install. From running the wrong trench across my entire yard, to installing the array in the wrong location, to being utterly absent in terms of customer support, I have never had a more frustrating experience. The sales team knows nothing. The support team is based overseas somewhere. The installers are paid terrible. Believe me, it all shows. Unless you enjoy being roped into a long-term contract with a terrible company, avoid Sunrun like the plague. These guys make solar difficult and expensive.