Sunrun Inc.

Super high bills

I am so frustrated- my solar was turned on in December 2023 and my bills for Sunrun and electric are now $500 - $600 a month I checked my usage on my electric bill and it is exactly the same as last year. Can’t get my Sales Rep to answer texts - so now I’m even more angry. I WISH I had read all these reviews - never would have gone with Sunrun and even tho there is an incentive to refer people … I would never I need a response

Worst customer service and high bills

I have had nothing but bad luck with this company! They were super communicative prior to panels going on the house, now they are on we never get calls back in a timely manner! My bills have doubled and tripled in price! Do not get solar panels from this company!

*** Avoid Buying any Home with an Existing Sun Run System ***

In February 2024, I closed escrow on a home in Thousand Oaks, CA that had a leased Sun Run leased system. Before closing I reviewed the Sun Run lease and saw what an absolutely bad financial deal it was for the homeowners. I insisted as part of closing that the homeowners exercise their option in the lease to purchase the Sun Run system. After closing, I sent Sun Run copies of the cashed checks to Sun Run, and copies of a release from Sun Run that released the homeowners from their agreement with Sun Run. I am now trying to get ownership and warranty docs from Sun Run, and after seeing my proof of payoff, Sun Run insists that I signed a Transfer Agreement, in which I agree to assume the same unfavorable financial LEASE agreement they had with the sellers rather than a bill of sale. I have called customer service multiple times (855) 478-6786 Ext. 3, and they tell me that the only way to transfer ownership is to sign their transfer agreement, which I have explained, is their LEASE assumption agreement not a bill of sale, and commits me to receiving services from Sun Run, which are only defined in the agreement as the purchase of electrical power from Sun Run and nothing about the system purchase, the payoff, or their warranty. Oh, and under the LEASE agreement, I waive any rights I might have under state law to file a lawsuit against Sun Run (I guess because so many dissatisfied customers find that they only way to get a response from Sun Run is to file a lawsuit). I want Sun Run, as sellers of this paid-off system, to transfer ownership of the system to me and to stand behind any manufacturer warranties. This was never contemplated as an 'as is' sale, nor one where Sun Run would have any control over my system. I have the name of a person who is supposed to be in charge of transfers, one Sonnie Voorhies (385) 276-0714, but this person has never picked up the phone or sent me a direct message to resolve this issue. I doubt this person even exists. This has been a time consuming and wasteful process. Evidently, Sun Run has no interest in selling solar systems, and prefers instead to install LEASED systems, which, judging from the LEASE agreement I reviewed, generates them massive profits.

Harassing calls won't take NO for an answer

A 29 Year payback period for paying cash, and after all rebates etc, for a 6.8kw system without battery backup, is way way too expensive. I told the guy no thanks. He left. A follow-up call few days later, fine. I said no thanks again. Three hours later they called again and left message, THEN 4 TIMES the next day. HARASSMENT big time. Avoid these shady people.

Stay away, not worth it all with this company

My electric bills is still high. After calls and emails. Sunrun says it looks like something is blocking the panels. They even hasd to fix a leak they caused during installion. There is a tree on the left side of my house. They are suppose to decide beat location and then install. The right side of the house has no panels why would they install them under the tree, they say I have to have the tree cut down. The house is a ranch style home which means it's long left to right. They put them under the sun causing a system that don't get much sun. I wish I had check the reviews and rating before we went with this company. My dad house is 4437sq ft and his bill is a lot lower then mine and my home is only 1299sq ft. My dad and many others even got paid to join thw other companies as well as checks in the mail for not using all the solar. Sunrun so far has credit me about $77 but not using all the low amount of kw out of 2 almost 4 yrs. You wanna save stay away from sunrun. You tank me later, try trinity that's who my dad have. My electric bill with sunrun is outrageous.

Frustrated

My fiancé and I purchased a new home in late 2023, and closed 29Dec23. We received approval to turn on the SunRun system 23Jan24 after moving in, which I did following the instructions provided in the activation e-mail. Since then, the system has not yet generated power. We've contacted SunRun on multiple occasions, and techs have come out at least 3 times at this point (most recently 28Feb24). During the most recent visit, the tech noted that the inverter was bad and replaced it. However, the system is still showing an error on the app, and not showing any power generated on the website. Every time a technician comes out, the issue seems to change (we've been told a pinched wire during the installation was to blame originally, then the tech didn't have a long enough ladder to reach the roof, then a faulty inverter, and so on). The techs themselves have been very polite and friendly, but in terms of actually resolving the problem there really hasn't been much progress. We're frustrated, as we've had to contend with larger-than-anticipated electric bills since we assumed the system would be up and running by now. SunRun doesn't seem to be taking the initiative on anything; we've always had to be the ones to call to get any progress made. The app shows continual system errors that it claims are being monitored, but this seems extremely unlikely. We're at a bit of a loss as to what else we can do at this point. I've tried e-mailing the resolutions@sunrun.com e-mail address mentioned in other reviews here and did not receive a response. I guess I'll call their customer service again and keep trying, but very unimpressed so far.

Very Bad Experience

A lot of promises, but very bad on fulfilment. 1. Installation: they were unable to do it in one effort. Told me that thy need to strengthen the roof, but when the team came, they didn't have necessary parts, so after few back and forth, they claimed that strengthening is not needed. 2. Inspection: thy didn't pass because the grounding wire was lacking. They installed this wire 4(!) months after installation and had a new inspection recently. I still don't know if they passed it this time. 3. The sales rep, Chris, promised to remove the trees blocking the sun for free, it is still not done 5(!) months after. I tried to contact Chris, Chris's boss, Sam, customer service and project manager without any results. I haven't heard from them recently. So, after almost 6 months the system is still inactive and I have no idea when they will fix the things.

I have had a problem with the panels ever since January and have to pay my electric company O&R and a bill with Sunrun so I pay over 600 a month and they can’t get someone out to my house till April 5.

Have them since 2014

Well have them for a while and system isn't good !they say is working properly but my electric bill in summer time goes all the way to $500 and never see difference between before this and after! The sales person promised me it will cover my home usage and I asked in special for the central AC well contacted them via email and phone but never a call back or email now like a year ago they started trying to be nice with me to upgrade my solar system from 1/4 of MY ROOF to something better trying to get $125.00 over the $70.00 all ready paying so a new contract and I'm not to the idea of doing it other solar companies been telling me that they scam me putting only 16 panels will do nothing to my 1 family home all my appliances are energy safe all my lights are Led and smart switches if I don't need they stay off .so go solar make them rich and we get more bills to pay ! STAY AWAY FROM SUNRUN THEY ARE BIG TIME LIES!!!!

Don't do business with SunRun

've had issues with SunRun from the very beginning. Customer service is horrible. You can never speak with a supervisor. We ended up with 2 separate bills from Sunrun due to them telling us that the original panels installed were not enough and they needed to install additional panels. Never once did they tell us this would be additional billing for us. I would think that is on their part and they should eat the cost. It was their mistake not ours. We trusted that they knew what they were doing. Evidently their workers do not know how to measure out what is needed to support a certain size house. Check this out. One of our accounts which is the original account has been showing a credit of $729.44 since Nov 8th, 2023. But they are issuing the credit to the account not the customer. So according to the representative that I spoke with once all the credit is issued to the account they will start billing again. I asked to speak with a supervisor, and was placed on hold for several minutes until the call hung up, which I expected it would. We are both retired and on a fixed income and SunRun has been a nightmare every since we welcomed a walk up representative in our home to discuss solar panels. And even then I told the sales person we could not afford to invest in solar at the time. But he kept assuring me it was free first of all and I made him write it down. I told him nothing is free and what's the catch. He said no catch, we would be like advertising and just refer other people. Lies, lies and lies. No we are struggling to pay electric plus SunRun. Please read all reviews before doing business with SunRun.

Horrible Company! Do not buy their product

Following the heavy rains our roof and interior of the home received serious damage. We have confirmed by our contractor and insurance company that the problem is the installation of the solar panels. When we called Sunrun it took many demands to get to a real person. Then we were advised that after 5 year warranty Everything is now our responsibility. They want thousands to come remove and reinstall the panels, we then have to pay $10,000+ to get a new roof. At this point we don’t want the solar because it could happen again. Oh by the way we have to pay the remaining 10years on our lease, which would be $18,000. This company is a joke.

Unhappy customer

I wouldn't recommend this company and here's a few reasons. I didn't get the gift card. They didn't put up enough panels.They added more panels and charged more and still not enough panels. Most times my stove, washer, dryer and TV's are not plugged in to save on electricity. Only main TV is plugged in, the one in living room. I am so sorry a friend recommend this company.

Lies

People be very aware John gives you his sales pitch and does nothing but give you excuses, lies for not giving you a price for a system.........he's working on it, he needs to check with an installer, needs to check your credit score.......... I have check with a few other companies, not one has needed to check your credit in order to give you a price........you have to ask why all the games?

Panel solar

Esta es la peor compañía de paneles solares me instalaron los paneles de mi casa

EV charger through O'Meara Ford

They had nothing but "internal issues" for 3 months while I was trying to get an EV charger shipped. I wasn't even trying for installation, just shipment, and they still couldn't provide. I bought an EV through Ford and had to have them chase down a charger since it was hurting their business. Don't work with Sunrun, they will do nothing for you. Don't partner with them either as they are hurting other businesses as well.

Customer

Not at all a good company, 1,they promised that electricity rate will be locked at the time of my solar contract,that was a complete lie 2 when they installed panels on my roof I asked for screens to discourage pigeons from making next their reply was ,it is not necessary because it gets very hot n they can't make nest ,not true after so many phone calls n complain to their sales person ,they came cleaned nearly 20 lbs of their poop,nest material n dead pegions 3 my panels r not working for last 3 months ,they still have not repaired n loss of electricity pay is yet to settle In short I will not suggest this company ,unless one wants frustratios,headache n repeated calling

Misrepresentation, False Advertising and Deceptive pricing

Felt somewhat "under gun" because of the deadline to get funds from APS for solar. For the last 6 months we paid $620.75 more to have solar, not what we were told and shown. I believe that my wife and I need to get some assistance, this is false advertising and deceptive pricing. In my opinion they need to take the solar off my house.

Stay Away

From Day 1, we have not saved any money with the addition of solar panels. In addition, during the sales pitch we were told that the solar company would remove panels to enable roof damage repairs. Since the install we have had animals breach the roof under the panels to build nests. Now Sunrun is trying to charge us for the removal of the panels. I am not asking for them to pay for roof repair, just remove the panels which caused this issue.

The absolute worst

Every interaction I have with Sunrun is a disaster. From almost botching my closing because they were so unresponsive to trying to get them to remove the panels so I could get the roof repaired. They never responded to multiple attempts to get them to remove the panels so I missed my first reroofing date - and have serious damage to my ceilings and floors as a result. Today was the 2nd time they were supposed to be out here. Crickets. Do not consider this company. They are irresponsible, predatory, and negligent. There are too many legit solar companies you can choose from, this isn't one of them.

STAY AWAY FROM SUNRUN!

I’ve had SunRun for about 18 months now. Initially, my electric bill was lower but now is back to pre-solar levels so, with the bills for the solar panels, electric costs have increased and there are no savings. On 09/21/2023, I was contacted by SunRun for a wellness check and I explained the problems I was having and sent copies of my electric bills. SunRun advised a service technician would come out later that day and gave me a time for the appointment. The service tech never showed and SunRun never responded to my calls. On 12/20/2023 a SunRun tech, Hector Najar, arrived at my residence and indicated he was responding to several complaints in the neighborhood. Again, I explained my issues and gave him copies of my electric bills. Hector said he and a Cristian Lopez would be out tomorrow to investigate. No one showed up the next day so I texted Hector. He said they drove by and the only thing they could offer were more solar panels on ground mounts. So basically this was only an opportunity for SunRun to do an up sell. SunRun hasn’t addressed my issues at all. Any SunRun comments to this review are only SunRun’s corporate response and do not indicate any chance to resolve this issue.

WORST COMPANY EVER

I received a call from Sunrun- Someone telling I owed 277.00 in for 3 month back in Aug, Sept, Oct, --- We did not receive a bill for that system ( We have 2 system which are billed separately) then when we got a bill in Nov, Dec, Jan, and now Feb, none of them reflect that we are pass due on any payments. Now I get a deactivation notice -- are kidding me -- how do believe them. I ask for a supervisor to call me, nothing I call back ask for a supervisor get put on hold for ever. I think it time to call my lawyer because I am getting nowhere with these people

NIGHTMARE

I cannot express my sheer disappointment and frustration with SunRun, the so-called solar experts who have turned what should have been a bright investment into an absolute nightmare. In what can only be described as a gross display of incompetence, this company managed to install solar panels on my roof without securing the necessary permits, leading to a cascade of issues that have left me unable to sell my home. From the outset, SunRun touted themselves as industry leaders, claiming to provide cutting-edge solar solutions with a commitment to professionalism. Little did I know that this was a facade concealing a glaring lack of attention to the most basic requirements of their trade. The first sign of trouble emerged when I attempted to sell my property, only to discover that the solar installation performed by SunRun had not been properly permitted. This oversight has not only violated local regulations but has also resulted in a devaluation of my property, as potential buyers are rightfully wary of purchasing a home burdened by unapproved modifications. Attempts to rectify the situation with SunRun have been nothing short of infuriating. Their customer service is as lackluster as their adherence to legal procedures. It seems that once they have your money, they wash their hands of any responsibility for the aftermath of their shoddy work. The lack of professionalism exhibited by SunRun is astounding. A reputable solar company should understand the importance of obtaining the necessary permits before embarking on any installation. This failure has not only cost me financially but has also added an unnecessary layer of stress to an already complex real estate transaction. I urge anyone considering SunRun for their solar needs to think twice. Their incompetence has real consequences, and the headache they have caused me is a testament to their disregard for their customers and a blatant disregard for local regulations. SunRun has proven to be nothing more than a liability. Save yourself the trouble and look elsewhere for a solar provider that values professionalism, follows regulations, and doesn't leave their customers stranded in a bureaucratic nightmare.

I would give SunRun a zero if I could!

Horrible customer service! We have had our solar panels for approx 2 years. This past summer, an inverter went out (July) and the system stopped working. We were told someone could not come out until Oct 2023 (a 3 month wait) because they didn’t have enough employees. During that time period, our PG and E rates skyrocketed because the solar was down. SunRun’s response was that they wouldn’t charge us our monthly fee. I have been trying to reach SunRun for 2+ weeks because we now have a end of the year bill from PG and E that is huge because of the 3 months of no solar because your company has so few service workers! We have a case manager, Eve Persuad who hasn’t returned a call back even though customer service said she would return a call within 48 hours. I would discourage anyone from dealing with his company and Costco should be aware of their ineptitude as a solar company that makes empty promises and has such poor customer service!

Sunrun, Inc - Vivint Customers under a Power Purchase Agreement

Sunrun, Inc. operates fraudulently and has shown me and countless others that they clearly do not care about the best interest of their customers. Just look at their horrific online reviews. They deserve less than a 1 star rating for what they have put me and my family through over the past two years. Calls and emails to Sunrun always go unanswered and I am forced to have to follow up with them. I am assigned case numbers and false promises that someone would reach out to me within 24 to 48 hours. I can never speak to a manager or a supervisor and am always told that they are either on a call or in a meeting. I have a large binder documenting my horrible experience that keeps growing. My wife and I entered into a Power Purchase Agreement 10 years ago with Vivint, Inc. We don't own the panels, just pay for the energy that they produce. We never had issues with Vivint and were forced to join Sunrun against our will when the company acquired them in October 2020. For the past two years their solar panels have just been sitting inactive on our roof not performing and are completely shut off for safety reasons. Our home has been infested with squirrels nesting on the roof and damaging wires, micro inverters, trunk cable, etc. Our neighbor had a similar issue and he was lucky that his home didn't catch on fire. During this period of time Sunrun has sent contractors from Nova Source to our home a total of 6 times. Every time they come to replace parts they find more damage and we have had to wait many months for them to come back. It has been a never ending cycle of madness. Sunrun has been in breach of contract and they have known that for a very long time. All we have asked is for them to remove their solar system and be accountable for damages. Yet, instead of terminating the contract and removing the system they continue giving us excuses and ignoring our many pleas for help in our very difficult situation. They offer no solution for preventing squirrels from damaging their panels and crawling all over our home. I have critter guards that were installed two years ago when we started having issues with squirrels. They don't work at all and Sunrun has been informed numerous times of gaps in between the panels that continue to allow squirrels to do continuous damage to their solar system and to our home. Last year in April and September I contacted animal control to inspect the roof and damage. They provided their recommendations and I sent the invoice to Sunrun who informed me that they would take care of all damages. I never heard back from them at all and they continue to ignore the situation. I have filed complaints against Sunrun to the MD State Attorney General's Office of Consumer Protection, the Better Business Bureau, and to the Solar Energy Industries Association (SEIA).

Screwed over by Sunrun

I thought I did my dude diligence, I thought that Sunrun would be a good choice. What a mistake that was. I was very concerned about making sure that my Solar System was installed before the grandfather date that APS had, And I did get it done before the grandfather date ended. Months later when my bills did not seem to reflect any benefit, I started asking questions. It turned out that they did not change The rate plan that I had before having solar from the time advantage plan (with APS) to the more advantageous EPR-6 rate plan for designed for Solar. I was told by APS there was no way to change my rate plan, the time to do it was when they turned my system on. Clearly a Sunrun screw up, I will be paying for for years. I was concerned about the roof they were installing the the solar system on, I asked them about it and they said that the quality of my roof was fine and it was ok to install the solar system on it. It turned out that was not true, and there was a significant issue with my roof. I had to reroof my home, When I contacted Sunrun and told them that I had a leak, and I needed to have them remove the panels, so that I could replace the roofing materials underneath them. They told me they were going to charge me over $4000 to remove the panels and replace them once the roof was completed. I have another home that had a similar situation with a Solar System from a different company that was installed on a decrepit roof. That company immediately removed the panels so that I could reroof the house and then reinstalled the panels with no charge. If I could give them ZERO stars I would!!!