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Sunrun Inc.

2.9 3640 reviews Solar installer in San Francisco, CA
  • Installing since 2007
  • 17 areas served
  • Licensed

Overview of Sunrun Inc.

With Sunrun, you get a new, modern energy experience – the freedom to power life how and when you want with reliable, affordable energy made from the sun.

What Sunrun Inc. customers say

2.9

3640 reviews

Jane Doe

Reviewed on Dec 10, 2024

Great

Great experience with SunRun. Bryan Rossiter answered all our questions and Andrea Paulsen was helpful in getting all our appointments scheduled.

Response from Sunrun Inc.

We're thrilled you had a good experience, Jane! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Rebecca M

Reviewed on Dec 9, 2024

Round 2

Two months after I bought my house JCP&L sent me a bill for over $800, I almost hit the floor. I had checked out a couple of solar companies but didn’t understand how it all worked. Then Sunrun showed up at my door, Derrick was very knowledgeable about the panels and there was no money that I’ll had to put out for the installation, so we quickly signed up. But Derrick had lowballed the amount of energy we used and I was still getting $200-$300 electric bills. I had to complain to Sunrun a few times before someone took a look at what was going on. I was so happy the day Anthony called and said they were going to put another set of panels on the house. Now the two sets of solar panels are costing me $180 per month, a far cry from the $450 JCP&L was charging per month. Thank you Anthony and Sunrun.

Response from Sunrun Inc.

Thanks for your review, Rebecca! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Rose Santiago

Reviewed on Dec 7, 2024

Job was well done. The crew was very professional. The electrician also was very professional. He took time to explain how the outside electrical box works. I was very pleased with the company. Thanks again.

Response from Sunrun Inc.

Thanks for your review, Rose! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Casey Szlosek

Reviewed on Dec 5, 2024

Great experience

We have had a great experience with Corey Duncan and his team. Corey was always available for our phone calls and text messages. He made multiple trips to our house around our busy work schedules to clarify the process and design plan. We will be recommending Corey to our friends and family.

Response from Sunrun Inc.

We're thrilled you had a good experience, Casey! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Robert Distefano

Reviewed on Dec 5, 2024

Went well

Response from Sunrun Inc.

Thank you so much for being part of our Sunrun family, Robert!

Natalie Reis

Reviewed on Dec 5, 2024

Carolyn Villella was absolutely very professional from the beginning to the end. Explained everything thoroughly advised me on what to do. And was very efficient with scheduling the Solar panels. The men came in in the morning and we were very professional and putting up all the panels and cleaning up everything on site thank you very much Sunrun

Response from Sunrun Inc.

Natalie, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience working with Carolyn! Thank you for helping us create a planet run by the sun!

James

Reviewed on Nov 30, 2024

Waiting the City Inspection Way too long to wait…

Response from Sunrun Inc.

James, thank you for reaching out to us. Please send us an email at resolutions@sunrun.com with your name, these details and service address so we can look into this for you. Thank you!

Dennis

Reviewed on Nov 30, 2024

Service

Sales and installation techs were great. Timely, courteous and professional. Kept us informed every step of the way!

Response from Sunrun Inc.

Thanks for your review, Dennis! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Chris

Reviewed on Nov 29, 2024

Easy process

Great experience overall. Excellent communication from salesperson to the installation crew. Long delay due to the counties backed up permitting and inspection process, but Sunrun kept me informed all along the way. Once the county finally issued the permit, Sunrun was quick to get my install scheduled and completed. Install crew leader let me know what the process would be, listened to and addressed my concerns, and walked me through everything when they were done.

Response from Sunrun Inc.

Chris, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Sarah Angell

Reviewed on Nov 28, 2024

Installation

Freddie and his crew were great! From start to finish, any and all questions were answered. Setup on the apps was easy and put everything at our fingertips. Workers were great and clean up . Very satisfied!

Response from Sunrun Inc.

We're thrilled you had a good experience, Sarah! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

SteveM

Reviewed on Nov 25, 2024

Sunrun Makes it Happen

We have looked at solar for several years and just about the time we were thinking it would never happen, Sunrun did. Despite install challenges we got panels and a powerwall!

Response from Sunrun Inc.

Steve, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

RICHARD ADAMS

Reviewed on Nov 24, 2024

Exceptional service

Proactive in addressing issues during installation and coming to a exceptional solution

Response from Sunrun Inc.

We're thrilled you had a good experience, Richard! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

ittojr

Reviewed on Nov 23, 2024

Amazing

This is the best decision our family has made to supplement our energy costs that have lowered! I would recommend this to anyone that is struggling financially to manage electricity cost. I would recommend this to anyone that I talk to. Sunrun was very helpful and courteous, and very professional throughout this whole process. Awesome job. Thank you.

Response from Sunrun Inc.

Thanks for your review,ittojr ! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Chuck

Reviewed on Nov 22, 2024

The entire process with Sunrun was seamless. personable.

The entire process with Sunrun was seamless. The representatives were professional and personable. Our system has up and running for 2 months and working extremely well.

Tania

Reviewed on Nov 20, 2024

Solar Panels

Provided excellent and fast service!

TimD

Reviewed on Nov 19, 2024

The team was both knowledgeable and professional. The installation was quick and clean.

Response from Sunrun Inc.

We are happy to hear that the Installation was quick and that everything ran smoothly, Tim! We appreciate you taking the time to share your experience during this process. Thanks!

Johanna Bowen

Reviewed on Nov 17, 2024

Out of the blue, an offer that was too good to be true

Someone gave my name and a pleasant agent called me and offered me free: re wiring for the conversion, installation of necessary hardware for the Tesla battery, installation of 9 free solar panels, etc. Too good to be true? Nope, it is all done and I have not a single piece of really intelligent knowledge about how it really works. So I am now a Solar house with all the attendant equipment. Only thing I can fault is the lack of well written backup material for me to consult. Every explanation was from bright and intelligent employees. But they really need a set of written explanations. In almost every case a well written document is a thousand times better than a cheesy video. DocuSign videos couldn’t be read on my iPhone 8. Too small and not enlargeable.

Response from Sunrun Inc.

We're thrilled you had a good experience, Johanna! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Robert M

Reviewed on Nov 16, 2024

Thank you Juan for all your help. This experience has been way better then the last one for sure. Everything went really well. The Team did a great job!

David

Reviewed on Nov 16, 2024

Very good experience. Good quality work

Raquel

Reviewed on Nov 14, 2024

Alexandra is 100 % great.

I love work with she even i have to learn a lot about the solar system

Response from Sunrun Inc.

Raquel, we greatly appreciate your positive feedback! It warms our hearts to know that Alexandra, played a pivotal role in your seamless solar journey. Thank you for contributing to our mission of building a planet run by the sun!

Chris Scharff

Reviewed on Nov 9, 2024

Pleasant experience

From the gentleman at Costco who talked me into speaking with a sales rep to the schedulers and the installers, all left me impressed with their professionalism and efficiency.

Response from Sunrun Inc.

We're pleased to hear about the positive impact your Sales Rep and Costco Rep, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks, Chris!

Stephanie groove

Reviewed on Nov 8, 2024

Very prompt, efficient & cleaned job their team did,looked the supporting teams of planning, securing permits from city etc have made job more smoothing & made site beautiful to keep looking at

Response from Sunrun Inc.

We're thrilled you had a good experience, Stephanie. We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Josh

Reviewed on Nov 8, 2024

Ellis guest top notch

Ellis guest and the sunrun team were top notch fast effeicent trustworthy im not usually a big fan of salesmen but ellis and me built a bridge of trust panels are great and the batterys are awesome im basically off grid

Response from Sunrun Inc.

We're delighted to hear that your representative, Ellis, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!

Larry Sanchez

Reviewed on Nov 8, 2024

Our Experience was Awesome. From the day that Marissa knocked on our door to the Delivery of the Solar panels and the rest of the items to all the guys that delivered and assembled were Amazing. A TOTAL Great Group if guys. Very Professional and knowledgeable. Answered all my questions. I Highly recommend SUNRUN SOLAR and Marissa. She knows her stuff. Highly Recommend her as your Sales Rep. You won't be Disappointed.

Response from Sunrun Inc.

Thank you for sharing your feedback, Larry! We are thrilled to hear that your representative, Marissa, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!

Rich

Reviewed on Nov 8, 2024

professional, neat and curteous!

The install team and foreman were incredible. Did work efficiently and timely, good communication from them. Cleaned up after very well. Knowledgeable and courteous. I felt kike all of my questions were answered.

Response from Sunrun Inc.

Thank you for sharing your experience, Rich! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!

About Sunrun Inc.

2007
Installing since
3640
Customer reviews
2.9
Average rating
17
Areas served

What Sunrun Inc. does

Services

  • Installation

Licenses

  • NO LICENSE REQUIRED

Reported by the company. SolarReviews has not independently verified these.

Where Sunrun Inc. works

  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Illinois
  • Maryland
  • Massachusetts
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • Oregon
  • Texas
  • Vermont
  • Virginia

Where to find Sunrun Inc.

Head office

225 Bush St., #1400, San Francisco CA, 94104

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Sunrun Inc.

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