Sunrun Inc.

Would never recommend this company!

Everything went fine until we found out that the install was off! There's a leak in my master bedroom to the point where there is a hole in my ceiling & wall. My husband called Sunrun about it & someone came out. The guy confirmed it was the installation of the panels that caused the issue on my brand new roof!! We just bought this house & now we have a fucked up roof!! It's been over a month & we are still waiting to have our case manager do her job! Any time someone calls its in a bad time we call back & NOTHING! I HAVE CALLED CUSTOMER SERVICE TWICE WITHIN A WEEK!! I have not gotten this fixed! We are not paying Sunrun NOTHING until this is fixed & if not then I will go to a lawyer because now they fucked with my investment! Do not go with this shit company!

It's been 6 months and I still don't have solar

We started our process for getting solar in November of 2023, it's currently May of 2024 and still no solar. The design side of the company kept messing up. First the wanted the battery on the otherside of out house, away from all the other equipment. Then when they changed the lay out they never got it approved. The battery was moved and then that failed inspection so they had to move it again. Each time it takes a month for them to come out and fix things. I fully regret going into a contract with them

Run from Sunrun

I reported a Sunrun caused roof leak in Jan 2024. Panels installed Jan 2023. Despite many, many follow ups and escalations, as of this date, my roof is still not fixed with no resolution in sight. Instead, they keep sending out different roofers to “investigate.” All of them say the roof issues were caused by Sunrun installers. But Sunrun just sends another “trusted partner.” Following a previous negative review, I was advised to contact the resolutions team. I did that. It’s still not fixed.

Worst Company to Deal With

Sunrun solar installed solar panels on my house without my knowledge. The renter signed a 20 year contract agreement with them and has since moved and is trying to have the contract transferred. Sunrun told him it has to be transferred to the home owner. As the homeowner, I DO NOT want the solar panels on my roof. I have been trying to contact them for over 2 weeks. When I explain the situation, I am told someone will contact me in 24 to 48 hours. NO ONE has contacted me and this has been going on for over 2 weeks. I was given the coordinator's direct number and when I call, it rings and then I am disconneted. They are by far the worst company I have ever had to deal with.

They are terrible

THIS COMPANY HAS TERRIBLE CUSTOMER SERVICE I HAD A ROOF LEAK FOR 4MONTHS THEY SENT A CONTRACTOR OUT AND HE SAID IT WAS LEAKING FROM THE PANELS SO THEY SENT ANOTHER PERSON OUT FROM THERE COMPANY AND HE SAID THE DAMAGE CAME FROM ANIMALS SO THEY PUT NO PROTECTION FOR THE ANIMALS TO GET UNDERNEATH TO PROTECT MY ROOF THEY WERE SUPPOSED PUT CRITTER GUARDS DOWN SO NOW IM STUCK WITH GETTING ROOF DONE SO I TOOK MY CONTRACT TO A LAWYER AND STATES YOU CANT SUE THEM THIS COMPANY IS FRAUDULENT I DO NOT RECOMEND THEM IM GLAD IM NOT A CUSTOMER ANYMORE!!!!!

Scammers!! Horrible customer service !! Do not use

Long story short, they installed the services on three of my properties.. Once installed, nowhere to be found to start the service with them. Customer service gets back to no-one. Got letters on all three properties that they want to charge me $50,000 per installation. I reached out to the reps on each letter and of course, after replying that they would look in to it, they disappear no matter how many follow ups I make. To me, it feels like scam or super poorly/disorganized organization on their end.

One of the worst experiences of my life...

If there was a minus rating option, I would choose it. I am almost at 3 years since I signed up with them. There is been no attempt from them to resolve this issue. They escalate to a manager who doesn't not offer any solution, instead repeats the same sentence: "we apologize, we are working on it". There needs to be a class action suit in NY against them. Working with a lawyer to sue them!!!

won't be doing business with them

I set up a consultation, confirmed via text. They confirmed as well via text. I work at a call center so I can't answer my personal phone. The day of the consultation came, I waited for 3 hours and no one showed up. I texted the number back informing them that I couldn't wait any longer and I had another appointment to get to. They responded an hour later with a generic text stating that they've been trying to reach me. I've decided not to go through sunrun but now they call me incessantly to set up another consultation. So much so that I have to block the number. If they can't even act professionally and reliably for a consultation what would working with them look like? I'm aggravated that this happened, but happy that it showed me that this is not a company I would be happy working with.

Horrible Installation/Damage Not Repaired

Leaks on a new roof developed after solar installation by Sunrun. After investigation on the roof there were holes and damage from moving mounts and shoddy installation. Damage was noticed by an independent source when installation of an AC unit was conducted. Sunrun came out through Nova Source. They said the damage was sealed, (which it wasnt) and they were not responsible for the leaks or damage to the roof. After getting emails from someone called an ESCALATOR denying responsibility and that they were done with the matter I was left with a leaky roof, damage d by Sunrun. Although photos of the damage clearly show moved installation mounts and brackets and nail holes through the weed and rood Sunrun washed their hands of the matter. I requested a further visible inspection to see what other damage was caused during the installation that may not be readily visible they denied that request as we.. Do not buy solar through Sunrun. I cannot over emphasize enough how the incompetency and uncaring attitude of this company becomes evident after they get your money.

Worst mistake we've ever made

The work didn't pass inspection TWICE. Now our roof is leaking. The whole thing was supposed to take a week, it was several months before they finished! The house is only 9 years old, 50 yr warranty on the tile roof is probably voided because them. My liv Ing room ce.iling will need to be repainted at a minimum, if not re-sheetrocked. Our drywall is now wet wall. The roofer we hired to repair this damage says that last year he did over 300 repair jobs after Sunrun had done an installation. I didn't tell him the name of the solar company: HE told ME! Stay away from Sunrun.

Sunrun provided the worst possible experience

I had the worst possible experience with Sunrun. Early communication was good and the estimates for coverage seemed sound, but ultimately it was a travesty following that. The project took over a year to implement. They missed multiple deadlines. It ended in great disappointment. I am contracted with them for the foreseeable future, but will make the best of it I would recommend not engaging with Sunrun knowing what I do now. There are better options out there.

The poor customer service

Customer Service Representative is sorry for you but can not help you. They only speak the book language and do not understand the situation or help. I have been struggling to make them understand the situation I am facing with a roof leak due to installation issues. I have provided pictures and a roofing company report to customer care. Think twice before going with Sunrun. If you choose Sunrun, Installation faults in your roof will become apparent after a few years, and Sunrun representatives cannot guarantee that they will help fix your problem.

Custome Care are a bunch of clowns

They were more interested in making excuses for why my solar system shouldn't provide power to my home using the battery backup which died after 10 minutes that fixing it. Then they tell me maybe someone can help me in 24 hours and to call back. I ask is someone opening a ticket to which I get no we aren't because we don't know about any problems. $%&^*%$%(&^%(*&^%^(&*^%^(*&)*&^)*&*(&^ NEVER GO WITH SUNRUN THEY ARE CLOWNS AND HORRIBLE PEOPLE

big lies

i had solar panels installed by sunron didnt even want too they convincedme saying i could reduce my pge billits been almost a year and im paying the same pge bill plus sunron chargese me 143.$ a month ive called and they say its pges problem

Stay Away From Sunrun -Far Away

I signed up for the Sunrun ‘remove/re-install program due to a new roof for my house. (Remove existing panels and re-install them at a later date.) The re-installation of my panels has been a nightmare. Starting with the first team who wired my panels incorrectly and blew out my inverter and 9 of my panels. Since then, it’s been missed follow up appointments, a lack of ownership to get my system up and running, and a genuine lack of caring for their customers. They even keep billing me for the remove/re-install process when my system isn’t running. No one at Sunrun cares. It’s been almost 2 months to re-install my system with no end in sight. Run away from Sunrun to one of the other solar companies.

DO NOT BUY ANYTHING FROM THIS COMPANY

It’s been about eight months since we got the roof because they sold the solar panels they sent twice people to try to fix it made it worse Could not fix it then send their outside roofer to check it the roofer WHO THEY SENT said, because they drilled holes and the underlayment was too old, which they should’ve checked as part of their inspection before they put in the panels. Which we could have the roof done first before we did the panels now they WILL NOT FIX ANYTHING!!! DO NOT BUY ANYTHING FROM A COMPANY WHO WILL NOT TAKE CARE OF THEIR MISTAKE!!!!!

TERRIBLE COMPANY!

PLEASE DO NOT HIRE SUN RUN! The entire company is a mess! They did not install the underlayment and the tiles back on properly which lead to a leak. The leak caused a lot of water damages to our home in various areas to the point where the bathroom ceiling collapsed! I had to pay out of pocket for an emergency tarp (which btw is not cheap!) because we could not get in contact with Sun Run! It's been almost 3 months and we still have not had any repairs done even when an inspector finally came out and had admit fault! We can barely get anyone to pick up our phone calls or even call us back when we leave them voicemails. We write emails to them daily and still barely any help except that "they are working on it and they are escalating the matter..." Our case has been shuffled back and forth between different Sunrun employees/case managers and they either don't know what is going on or say the "case manager is out of the office and will return our phone calls," but obviously they do not call back! We have documentation on everything and have photos as proof. We even hire a lawyer to write up a demand letter to fix the repairs and it was sent to their legal counsel, and yet NOTHING! I feel like I've exhausted so many avenues and nothing has been working. Recently, I filed more complaints via BBB, CSLB, and wrote up negative reviews across their social media pages. I am tired, frustrated and stressed on this ongoing matter. It has taken an emotional toll on me. I want to make sure no one else has to go through the same situation as us! RUN FROM SUN RUN! AVOID SUN RUN AT ALL COSTS!

Worst company ever BEWARE!!

From the beginning I was lied to, coerced, and taken advantage of and it continues 4 years later. I’m not going into details, but buyer beware!! They are manipulative and say whatever you want to hear to get money out of your pocket. If you’re smart, buy the system outright from an actual solar panel company. Sunrun does not provide the installation, they use local solar companies. Their customer service is nonexistent, unless you’re going to be charged for something. You have to go through them for everything and they respond when, and if, they feel the need to do so.

Harassment and unable to explain system

If you are late on one payment they will call you two times a day every day after 1 day of just being late. If you answer they lie to you about fixing an issue if you pay X amount and then not fix it. They clearly test the boundaries or outright break the Fair Debt Collections Practices Act. I didn’t sign up for solar power since I wasn’t the original owner. I had it transferred to me. If you have questions about how the system works they don’t understand it nor can they actually explain it to you. The system cost more than what I use in electricity. So covers cost of my electricity but paying twice for solar. Prior owners were inbreds so not shocked they fell for their BS. Do not do solar with SUNRUN. Literally in the name…. Run from them. Plan on buying out my system.

Salesman was a lier

Salesman mad it sound so great I would never pay electric bill and I’m only leasing so I can get them removed any time for a fee of 500 not true !!!! I’m saving for retirement so I thought this would be great nope I’m paying 100 dollars more for electricity!! We called salesman it of course he not calling back we are on our 3 month panels only saved us 31 dollars !! Hoping in time it will work out but I do t think so .so don’t do it

roof leaks; solar turned off pending meter upgrade

I purchased a home solar system from Sunrun in California in 2016. At that time California was in the midst of a severe drought. When we finally had rains in 2023 I noticed multiple leaks in the roof. The roof had been replaced 1 month prior to installation of the solar system. The roofing company reported that roofing tiles had been damaged (presumably during solar installation). Sunrun sent out a technician who did not remove any panels for inspection underneath and had nothing to report. The Sunrun liason never responded to multiple emails and phone calls. Now I noticed that the screens are blank. Sunrun customer care said the network had turned off the solar pending meter upgrade. I was informed that an email had been sent requesting a signature for a meter upgrade. I never received such an email. The agent was unable to tell me when the email had been sent, when the solar was turned off or when the last production had been. The agent then emailed a request for a meter upgrade. I signed it but certainly hope it does not take up to 45 days as stated in the contract for the solar to be turned on again.

Sunrun Ghosted us and then demanded money

Sunrun installed panels while I was away. There was no follow up explanation of next steps. I tried calling the office and was told I would be called back by the staff managing the account. I haven't heard back. Following that, I received a letter from Sunrun demanding the full cost of the installed panels $70,000!!! which was due immediately. I am completely lost and do not understand the implications of this whole saga.

Terrible

I signed up with Sunrun for solar energy on my house. After the first year, I have paid more for having solar then without having solar. Sunrun provided me detailed analysis of with and without solar which i will provide. The first year with Sunrun i paid 958.60 and without having solar it was 734.92. My bills have been an on-going issue due to the fact the Sunrun rep reported i will not have a TECO bill (TECO is the energy company) which has been a complete lie. On top of $85 dollars, which is depending on the year due to approx. a 2% escalation clause annually, I'm receiving very high TECO bills on top of the Sunrun lease bills. I have called and emailed many, many times which i do have documentation of. As of recently, I was recommended to have trees down in front of my house. Approx. 07/2023 had all the trees removed which was recommended., which cost me about $1000. They've had technicians come out to my house and do audits, I’ve had discussions with managers, salesman, customer service agents...etc. In February 2024, I have been discussing with a Regional Manager, Calvin Davis (calvin.davis@sunrun.com) the issues and he admitted they have not put enough panels on my house. I am not receiving enough energy. We were responding through emails, phone calls and recently a brief text message by Calvin. Like usual, He has no longer responded to phone calls 2x this week on 4/22/24 and 4/25/24. I have multiple call logs prior to Calvin and email chains of lack of response or no response. This has caused a huge burden on my family financially. We were misled into believing we were going to be receiving a product to save us money but has cost us more. Every month my wife and I stress about the bills. Sunrun has not followed through on their promise nor have tried to resolve anything.

SUNRUN

The worst company out there, customer service is not good. The system is broken and no one cares, they are just a scam. I now pay more than without a solar system.

Two guys show up all excited about providing me solar. We agreed they would come back with a proposal. They do not show up. I reach out to them and they do not respond.