Sunrun Inc.

Terrible- salesman preyed on my 75 year old father

A Sunrun Salesman, Talmage James, went to my dads home and convinced him to LEASE solar panels (all maxed out number of panels - very damaging on roof. Contractors did not even add any support to roof). My 75 year old father was persuaded by the salesman to take out 25 year lease on his 15 RENTAL homes. These are older homes and some roofs needed attention before solar panels could be installed. My dad was NOT in the market to put solar on his rentals at all. My dad is a bit too trusting and niave not realizing the world has changed and a person can no longer put their trust into a business as they could 20 years ago. The salesman had my dad sign all contracts on a tablet. My dad did not speak to any other solar company to get any other quotes- He was never in the market for this. I believe that he was preyed upon. I contacted Sunrun many times to ask them in what are the advantages for my father in entering these contracts? No response. I emailed and made phone calls. Only to be directed to different people that were always "on vacation." I see no advantage whatsoever for my father. I see MANY issues this has caused my father: His property insurance increased a lot. He now is making monthly lease payments to sunrun for the renters electricity. Something that he had not been liable for until the salesmans visit Also, the inspector never actually inspected the work. Yet some how it passed inspection. I know this because the first city inspector left a note requiring access to my roof crawlspace. Never did I see or hear from any inspector after that. Then suddenly a year after Sunrun began the construction work the panels had passed and they finally turned on the solar. During this entire year the solar was not running of course all lease payments still had to be made - this was the same on all of the rentals. It has now been 14 months since signing the contract- and some are still yet to be completed. Salesman also promised my dad he would receive $1000.00 VISA gift card for each rental after the solar had been completely installed. My dad received an email regarding this for only one of the homes. He has made contact with salesman multiple times but still has not received ANY of the promised cards. I estimate that by the end of these disgusting contracts - 25 years - my father or my family rather will have given Sunrun at least 2.5 million dollars. That does not include the 3% yearly increase on the monthly lease price. The roofs on all the homes will need to be replaced about every 10 years thanks to the max panels on the roof. I am severely disgusted with this company and especially with the salesman. No values or ethics at all. As far as tax credits and incentives .... the fine print of these solar panels states that Sunrun is to receive all incentives for each home. Due to these being LEASED panels and not purchased. Why the salesman set it up this way I have no idea other than selfish greed. The cost IS the same if my dad had been at least purchasing the solar instead of just leasing.

Do not do business with Sunrun. The sales representative, Iain, was deceitful in his presentation of the service provided by Sunrun. He also presented false promotional programs which he did not follow through with. In addition, we have been having issues with the battery. In the last 2 weeks I have placed multiple calls to Sunrun and sent an email to the person “handling my case”, and no one has addressed the issue with the battery. Now that I have solar power, I’m actually paying more in energy costs.

Stay away

SunRun is never to be trusted. They tried to push a lease on us. I let them come out and do a site survey and to my amazement they passed my 25yr old roof. All other installers stated we needed a roof, and they also did not push lease/ppa. Then their final design switched the states upon micro inverters for optimizers and a solar edge inverter. This is not what we had talked about wanting for equipment. They also tried to add 11 panels to the front of my house and raised the quoted price to $269…. I wouldn’t recommend SunRun to my worst enemy!

Poor quality products and horrible service

Bought numerous panels 5 yrs ago. Roof leaked after installation, converters failed so my backup batteries failed. On vacation, returned home and power had gone out as it does with fires, etc. Lost a completely full large freezer full of meat, seafood, etc. Their panels did not produce what they claimed they would and now I have to pay for electric bills that should not exist. They always claim they can't get parts to replace failed components. Then they try and give you pennies on the dollar to settle claims. Typical corporate bs

Unhinged, confrontational and ignorant.

That's what I just dealt with in terms of the woman who came to my home from Sunrun. Don't even waste your time. And shame on Costco for partnering with such an unprofessional organization. Or at least the people that they hire are completely unprofessional. Giving me an attitude in my home while she was graciously invited in to give her pitch. Stay away. You only get one chance to make a first impression and boy did they blow it.

HORRIBLE SERVICE

Communication is almost nonexistent. Ive had the system installed now for over 4 months and its still not activated. I can not get a hold of anyone in over a month! Last I spoke to anyone the said waiting on permits and when I told them the inspection already happened they stopped answering. Now I get a text 2 months later saying waiting on permission to operate and government approval. Meanwhile my Bill is sitting at $1500.00 for Edison. While I have 25k in solar just sitting on my roof collecting dust. HORRIBLE company

worst solar company

Sunrun is terrible. They installed panels, then I had a leak in my roof that caused a TON of water damage. It took months for them to repair the leak. Once repaired, I got multiple quotes to repair the water damage. Sunrun only reimbursed me 40% of the costs. After that their app was broken for months, leaving me with no way of paying my insanely high monthly solar bill. They promised me to credit my account, they did NOT. After 1.5 years, I'm left with a $350 monthly solar bill, and roughly the same electric bill I had before this nightmare. If you live in the northeast, stay away from solar and if for some reason you want solar, never use sunrun, they're hands down the worst company I've ever dealt with in my 50 years of life.

Beware!

My sales reps were great to get that signature! I specifically asked what happens if I ever sell my house and was told no problem, we come and remove them at no charge to you if the buyer does not want them. Fast forward a few months and they won’t go we this as my house is up for sale. My reps will not return messages and customer care says I have to pay 50k

text of salesman

Was a small deal anyways. Won't waste my time with fucking retards like you again. because we canceled it very unperfessional keep telling use we're allset ended going to sollar farm would not receive

Total Scam!!!!!!

We just purchased a home and the previous home owners already had SunRun installed - meaning we did NOT Initially purchase the solar panel system. We did have to transfer ownership of the contract and equipment from the previous owners to us. Well - ever since we moved in there has been this debilitating high pitch “frequency” type sound reverberating throughout our house and back yard. It’s insane! My computer and cell phone are acting bizarre and it’s clearly coming from something having to do with the solar. I called their customer service - the woman said I need to write an email to their customer care. Not helpful! She said that someone would FOR SURE get back to me in 24 hours. Technically that didn’t happen. What I did get the following evening after 8pm, was an automated email stating someone would be in touch within 48 hours. So the next morning I called customer service. Was on hold forever. Finally hung up and what do you know - someone from their technician dept called me back within 5 min. Hmmmm…. Then they had me do some BS “trouble shooting” and although the sound was still there, THEY determined that it wasn’t the solar system and therefore can’t help me unless I want to pay for the tech inspection. Total BS!!! I should also note that “just by chance” there were two SunRun reps walking our neighborhood who happen to show up just as I got off the phone with the tech. Seems suspicious to me. They were “just checking in” - so weird! The following days I called and emailed and then tonight someone from the “customer care” department called me. I thought wow! They’re going to do the right thing and send someone out. NOPE! He basically told me the same thing over again and that I would have to pay for the technician to come out and do a full health inspection. During the multiple conversations with SunRun people they mentioned having an electrician inspect our home, and if they determine it’s solar related I can APPEAL the initial decision and possibly have the health inspection report fee waived (PS they will not provide any documentation outlining what the inspection covers or details about what they check. Again - so weird). Then I find out that if I higher an electrician to inspect that person CANNOT touch the solar equipment AT ALL. So I’m confused as to how they would be able to determine it’s the solar. They can’t look at any of the wiring or equipment. It’s all a big scam and they send you on a wild goose chase. DO NOT GET SUNRUN SOLAR!!!!!!!!!!

Harassment at it’s finest

Despite having a "No Solicitation" sign prominently displayed at my home, I continue to experience persistent and unwanted visits from Sunrun sales representatives. The behavior of Sunrun representatives have become increasingly egregious. They often travel in groups, which comes across as predatory and harassing. This is not an isolated complaint; our neighborhood Facebook groups are filled with numerous similar complaints about Sunrun's aggressive sales tactics.

DONT PICK SUNRUN - DO THIS AT YOUR OWN RISK

Sunrun Review out of Arizona I've spoken with SRP serval times about why my solar is not working properly, because I'm not supposed to pay for any electricity with the amount of solar panels I have. Sunrun charged me and my family 27K for these solar panels and put them on the wrong side of my home. When I contacted Sunrun, they put me on hold, disconnected the phone call, or told me we ran a test and your solar panels are working fine. But we will need to charge you again to take the panels down and move them. I told them your representative evaluated my roof where to put the solar panels and why I needed to pay? the only thing he told me was "I'm sorry"

The installation and performance has been good, but their reporting software has been good and is no useless.

Sun Run Solar's customer service is a complete disaster. Trying to get in touch with them is like shouting into the void – utterly futile. Their representatives seem clueless about how to assist customers, and attempts to contact the manager result in complete silence for over eight weeks. It's like they're trained in the art of ignoring customers' pleas for help. Emails go unanswered, phone calls lead to dead ends, and live chat is just a virtual black hole. Dealing with Sun Run Solar's incompetence is beyond frustrating. Steer clear unless you enjoy frustration and disappointment.

Awful Company

AVOID SUNRUN AT ALL COSTS. SHOTTY WORK WITH POOR MATERIALS. I inherited a leased system when I bought a house. Complete disaster. 5 year warranty over (although I'm committed for 20 years.. go figure), and roof leaking everywhere. Major damage. Roofer said multiple penetrations missed the mark. Panels need to come off, railing system needs to come off, roof replaced, panels and raling need to be replaced. $$$$$$$$$$$$$. So I have to now pay Sunrun $200 a panel (51 panels) to remove them, then pay for new roof, then obligated to put the same damn panels on brand new roof, with same shotty poor work, probably causing the samed issue. Criminals. STAY AWAY.

Solar removal

Stay away from this company. Any rating higher than a 2 star is suspect and more than likely them boosting their customer service rating. I have a leak from where one panel is installed. Customer service is terrible to resolve an issue. They don’t follow through on rectifying the problem. I sign a contract, agreed to the price and it’s been over a couple months and they haven’t got the permit to schedule the work. The customer rep said they applied for the permit but I check with my village and they don’t have anything request on file. I have a contractor ready to fix their mistake. They can get a permit and team ready to installed the panels in a few days. Removal of panels just forget about it. I’m ready to go up there myself and remove them myself. Once the panels are up you on your own for any repair or removal despite what’s in your contract. You been warned. STAY AWAY!

Bankruptcy soon. Support and warranties will be WORTHLESS.

There's a reason why Sunrun's stock price is off 85% in the last 2 years. With all the class action lawsuits for misleading sales tactics and terrible products this company is bleeding cash fast. When they soon file for bankruptcy, all those warranties and product support will disappear. Skip the hard sell promises. Go elsewhere.

Poor customer service

My system has been down since April 9 th. They came out on may 7 th and couldn’t figure it out so now my next appointment is June 15 th They did give me a credit of 11.63 what a joke I’ve emailed and called with no response. And my sytem is only 7 months old. Very frustrated

terrible service with this company

the company refuses to remove panels to repair a simple bad leak unless I pay an enormous fee per a panel. according to many roofers I contacted, the price Sunrun is demanding is outrageous. Do not get stuck with this company!

GO AWAY!!

We've had so many SunRun people knock on our door that we have literally lost count. It's obnoxious and irritating. Some are polite, some are down right rude and the most recent guy said "well since I can't talk to you face to face, I'll be back later" despite me say through our Ring that we're not interested. And don't bother calling corporate to be put on a do not knock list. They're even more rude than the people knocking on your door!!!!

They Do Not Follow Through on promotions they promise

We went live in October of 2023, we were told by the sales rep, who is conveniently no longer with the company, that Sunrun would pay for our first three months of electric bills once we went live while the system began generating power. They assured us that we would only be responsible for our payment to Sunrun during those three months and they would be paying for our electric use. Big Fat Lie! I contacted them, it was brough to their escalation team (good luck getting someone who can speak English) where I was told they are not responsible, and they do not pay for electric bills. I sent them written proof from my sales rep, and still no resolution. Good luck trying to get someone to help you if you have an issue. I would caution that if you are promised any kind of a promotion get it in writing, have it notarized and get it on recording because they will screw you over. I would NEVER ever recommend anyone do business with Sunrun, they have their sales reps make it sound great and then once you sign the papers and get the job done, they don't follow through on their promises. We not only had the payments due to Sunrun but had to pay our normally high electric bills, and so far, the system isn't generating what they have said it would so I can't wait to see what happens at the end of the one-year mark when they are supposed to reimburse us when the system doesn't generate what they said it would. Terrible Customer Service, Stay far away!!!!

Horrible customer service

Sunrun does not care about you once the panels are on your roof. The case manager system is broken and they do not return phone calls. The wait times to have your panels removed and then installed is absurd. Also you have to pay a large amount of money for this process voiding all the savings you made from the panels. Stay away from sunrun and their poor customer service.

Takes Advantage of Old folks

In 2017 this company talked my parents in to putting solar on their old house, that has NO central heat and air! (gas wall heat and a swamp cooler) They got them a loan that they have to pay interest only for 10 years a 400 per month, which is more than smud ever was. After the 10 years of 400 interest only, they get to start paying on the 50,000 loan! There is way more panels than should even be on a house this size. What a SCAM for old folks that don't even know what they are getting in to!

Transfer to buyers has been a NIGHTMARE

Despite SunRun having three copies of the title which showed the date the home was in the possession of the buyer, SunRun charged me for two weeks after the home closed and I no longer owned the property. Despite multiple calls and emails from this homeowner, the title co., the real estate agent, the matter has not been settled. Customer service will only give a first name so it's impossible to hold anyone to account. Customer service will not transfer a homeowner to any supervisor; one has to wait for a case file to be created and for the supervisor to reach out. This simple transaction has consumed an insane amount of time and it is blatantly illegal for SunRun to charge me for any period of time in which I did not own the home. I moved to a new state and will find another solar company.

Damaged my roof during installation, but denied responsibility

I signed up with SunRun Solar Company in 2019 for solar services. From what i now understand they subcontracted the installation to Freedom Forever who broke my roof during installation. The first rain after installation in late 2019 or early 2020 i had a huge pool of water leaking from my master bedroom ceiling in front of the house. I contacted SunRun who sent Freedom Forever to fix the damage & replace and paint the inside ceiling drywall. I was told it was fixed without a water test. Then in around January 2024 my master bedroom ceiling in front of the house caved in. I called SunRun again to say that the exact place they repaired last time in 2019/2020 has now caved in on me. Despite these findings by the last 2 technicians from different companies sent by SunRun itself, on 05/01/24, per Jennifer Harrison with SunRun, Freedom Forever is not going to complete the drywall repair or even address other related issues because they are no longer responsible.