Sunrun Inc.

All Customer Service is horrible

It took them 3 months to remove our panels for a roof replacement. I had to keep pushing back our contractor because when Sunrun scheduled an appointment, they wouldn't show up! Not even a phone call! When we finally had them out, our roof was completed in two days in April. We got Sunrun to schedule a re-install for June 6 2024. They never showed up! Today is 2 September 2024 and our panels are still sitting stacked in our yard. We've had countless calls with their CS department, with no response. Stay away from this company. I'm to a point where they can come and take their hardware and shove it where there will be no sun for credits!!

Sunrun is filled with useless lying idiots- change my mind

Sunrun is by far the worst most clueless company I've ever had the displeasure of dealing with. First, the solar took months to install and the entire process was excrement. I never actually received updates from Sunrun until I would call to complain. Service ppl would randomly show up to do "scheduled" work I was never told about and the Sunrun ppl weren't even aware of it half the time. The process started in Feb final service on in August. At first I felt bad for the sales man as it seemed the whole backend team was stupid af, now I realize he is either just as incompetent or worse a scumbag. I had to fight his dumb*ss to get a bigger system, the whole time him swearing "it was toooo much and I would over produce". The system has been on and I have severely been underproducing even with the larger system and not turning on a/c or charging my car to avoid being worse. Emon if your out there, your stupid you avoident fk. Then the arrogance of these numbnuts. I noticed that the moment they did their "final" not really final inspection the battery was not charging. For a week these idiots sat there telling me my tesla app was wrong and there system shows everything is fine and healthy. After the week long battle the morons finally agree to send a tech only to discover that not only was the battery dead but the breaker was tripped the whole time. Either their system is crap or once again they are all idiotic scumbags. Costco should not ever provide a place for these idiots to work, if I could post a negative number as a review I would. This is only about 10% of what Ive been through with sunrun screw them

Installation process is very bad and very snow response

I am a new customer of Sunrun. I followed the instructions provided by Sunrun. Solar system did not activate. I contacted the support and new installation number but they could not guide me and gave me an onsite appointment after 20 days which is too slow to fix the issue. I will pay the electricity bill to PGE due to Sunrun not being able to fix the issue on time.

Malfunctioning panels

Our solar panels have been malfunctioning for several months finally on August 29th two technicians arrived and spent several hours repairing them. Totally dissatisfied with Sunrun. Summer is when I am able to store and build up the most solar energy. Now I am paying over $400 dollars to Eversource besides the Sunrun billing. I would like to be compensated for the months the panels were barely functioning.

Let's Call This the "Run Around".

My spouse and I decided on solar panels for various reasons, and now the nightmare has begun. We are still getting billed by SCE even though our panels produce over 105% of energy. After numerous calls, to customer service, we continue to get the "Run Around", as no one can explain why we are still being billed. We are now at the point of filing a complaint with the Better Business Bureau and a complaint with the California Attorney General. We have been calling for over 2 months now with no resolve.

Greedy lying company

We are paying $263 a month for just our panels, got extra panels for a pool we eventually pu in and STILL have an electricity true up bill this month of almost $600!!! That means our average electricity payment this year is $300/month! Before solar we were paying, on average, $100-150/ month. We were told we should never have an electric bill and here we are paying an additional $600 this year. And all Sunrun had to say is our panels are working as expected. We are very conscientious about electricity and waste so all we can determine is that we were lied to by this company. Stay clear of Sunrun, there are too many other choices.

Solar Scam

I'll be looking into getting my solar panels removed. The company will undersell you panels then say we can give you 8 more panels for 20k and that should cover your energy bill. When realistically the panel I have are costing me more than what the energy company would charge me. I would be saving money if it wasn't for this solar scam. Do not recommend!

Typical sales agent, horrible customer service.

I have Sunrun panels, they tried super hard to push me to lease them but i wanted to OWN my kit. I was guaranteed aka fleeced by the sales agent promising I would get 15k back on my tax returns to put back into my loan and keep the payment the same. This was NOT correct as i only received half of that amount and now my payment has jumped up to $250 a month! I wanted solar to SAVE $$ but It does not even cover my electric bill. I WAS DUPED!!

Worst company Thief

Since I started I had issues with equipment and for more than 6 months I paid my electric company carrier and sunrun, when I complain they told me to be patient and I'll be compensate for the issues which it was a lie . Now I have equipment issues and paid my electric company but also I need to pay sunrun for their equipment issues that's why I sent my contact to my lawyer I don't want this company I rather pay my electric company I Don want to even have solar panels due to this awful experience bottom line sunrun SUCKS

DON'T LEASE from SunRun- scammed 66 y/o dad; panels broken.

Panels BROKEN: On 8/8/24, I discovered that our solar panels were producing zero energy. SunRun failed to notify us about this issue, and when I contacted them, they said the earliest a technician could come was 9/12/24—over a month later. They refused to pause billing, stating they would only compensate for lost energy after repairs, leaving us paying $115.98 monthly for non-functioning panels. On 8/9/24, after being assigned a case manager, Mckaila Blackburn, I inquired about compensation. Mckaila sent an email with an Estimated Solar Output and Performance Guarantee Refund Rate by Year, which was unhelpful given the current loss of solar production during peak months. When I tried to follow up with Mckaila, she ignored my calls and voicemail. By 8/12/24, after several ignored calls, I was informed that Mckaila was no longer my case manager, and Maria Sanchez had taken over. When I contacted Maria, she couldn't provide answers about the compensation and redirected me to the main customer service line, where I was left on hold for an extended period. This cycle of poor communication and lack of resolution has left us frustrated and paying for solar panels that aren’t working. Additional Comments on the pricing and how much money they ARE NOT saving us: On 5/4/24, SunRun installed solar panels on our roof, promising that they would produce 80% of our energy needs. However, by 7/4/24, we noticed that despite paying $115.98 per month to lease the panels, our PG&E bill was still $182.59, meaning our overall expenses hadn't decreased. SunRun claimed this was because our 9.7 kWh battery wasn't sufficient, and we were using PG&E's electricity at night. They suggested using electricity during the day to maximize solar energy, a crucial detail they hadn't disclosed earlier. By 8/2/24, our PG&E bill was $155.05, a negligible improvement. I realized that SunRun sells the unused solar energy to PG&E at a discounted rate, providing us with little financial benefit after leasing costs.

Had panels for 8 yrs. Initially sungevity bought out by sunrun. No problems until recently with a leak and mold in the attic under the panels.whole new roof done in May 2024. As of today panels still not reinstalled. Customer service is awful. On hold for over 20 minutes and still no answers re. reinstalling the panels. All I hear is the engineers are trying to figure out what to do since new fire codes . I would seriously reconsider using them.

Lewd Jokes From Salesperson

This guy approaches my 74 year old MIL leaving my house with my youngest daughter (5yo) and asks if this is the "my last name" residence. She asks why, and his response is "I'm a stalker and I've been digging through their trash." He says he was just joking and that he's selling solar, yadda yadda yadda. Sunrun, you are sending out morons to go knock door to door to sell your product and the opening line is that he's a stalker and shifting through my trash. Do you think that my be a little intimidating or threatening to an elderly lady alone with a 5yo?

Scam

Salesman told me I would be paying a few dollars a month . I’m now paying more. Almost a 150 dollar bill plus what I pay sunrun. My bill during the summer was always around 150 - 200. My house isn’t big by any means and I now see you just get ripped off. Paying 225 this month is ridiculous I want out of my contract immediately. I will be reporting them to BPU and filing a lawsuit soon

I’ve had my solar panels for 5 years now. When I was first approached about panels I thought great what a great way to give back to the environment! But I quickly realized I was lied to. The company promised me that my electricity bill would be close to nothing… I even referred a friend who got her panels the same time as I did. We live on the same city. She has no electricity bill what so ever. I have not seen any positive changes on my end. I regret getting the panels because I still get a ridiculously high bill from my electric company and I’m paying for my panels… I wish I had done my research.

TERRIBLE customer service

I contacted this company about solar to see what my options were. The conversation started great and they told me about this wonderful package of everything is no cost and they sell me electric. It's all free but failed to mention it is actually a lease program where you are leasing the equipment from them for 15- 20 years. They are responsible for selling you electric. It wasn't till I said to the person is this a lease that he confirmed it was. I told him I was not interested in a lease and wanted to purchase my equipment. At this point he said you should go to Costco bc we work with them on selling solar and I'll come back with estimated options. I found this to be deceptive selling practices which others and elderly would easily fall victim too. I know the company already has lawsuits pending for the selling practices in other states. I never received my quotes and basically was told to go to Costco. Terrible experience among some of the horror stories I have heard about the company in terms of servicing the panels, installation and customer service. Would never recommend this company to others

Salesperson misleading promises to assure his commission

My mom's was a victim of purchasing an equipment she did not choose.their was a power outage by Edison and it wasn't till then that we learned that the home was not equipped with a back up battery solar panel package..My mom is Spanish speaking only and purchased the leasing option of 25 years believing she was purchasing the the back up battery installation promised and explained by the sales person,we contacted 3 different managers and the last one advised us to buy a generator at a local store to have that as our back up power in thee event of another power outage,this company sun run according to public records generated 2.3 billion dollars in revenue last year and refuse to install the correct equipment my mom was believed to originally have purchased.This sounds like another Eric brockovich repeat like in the movie by a company mongul who is demonstrating to want to bully homeowners and in this case elderly in to sticking. Them with something that keeps them in the dark when in an power outage instead of simply resolving the problem by installing the the back up battery and as simple as that.They choose on pushing people around with the very own revenue that is generated by honest hard working people like my mom..well guess what Sunrun,meet the new Erin Brockovich or as you may know me,as Carlos De Alba...your not going to get away with this one..and I truly hope others like my mom can get a hold of me to start a class action on these bunch of clever deceiving people that clearly know what was not rendered....(442)822-6782 is my number,contact me if you are currently or have previously endured the same treatment,let's get this class action started.

Slow AF customer support

My mother in law had SunRun install solar on her house. The roof has leaked several times. Now it's leaking again and the support sucks! The sheetrock in her kitchen is falling down and mold is growing in the insulation. There is a tropical storm on its way. No return calls for scheduled support. I would think twice before I get solar on my leak free roof.

Sunrun service and takes shortcuts

Sunrun came and did my solar panels. They refused to upgrade the main panel and now the panel is unable to contain all the energy. The panel began to burn and finally last night it was sparking and burning. We have been dealing with sunrun for over a month with this issue. The manager refuses to talk to us. Sunrun has been dragging it's feet in replacing the main panel to a 220. Sunrun has no help for emergencies after 2. My electricity was off. I have two kids and last night the house was over 80 degrees. As a disable vet I do not have the money to go to a hotel . My appliances are damaged. I lost my washing machine due to the surges. Sunrun has done nothing to help us. This has caused hardship financially and mentally for me and my family. The panel could have caught on fire. I had to call an.electrician myself to come and fix the breaker. This company does not care about people. They take shortcuts and have no customer service hours for those who need help with their system

Horrible customer service and no accountability.

The experience with Sunrun for issue resolution has been a nightmare, opening a case for a resolution takes time and they close the case without resolution. They blame the utility company for issues with their panel not generating power.

SUNSCUM

Beware of this company if you are leasing their panels. They will put a lien on your mortgage for the panels. They also inspected my roof before installation and said it was fine. When I asked the sales representative before I installed them about what would happen if I had to remove them and he told me they will take them off and put them back on never mentioning a cost associated with it. Four years later i need a new roof and when I contacted Sunrun they quoted me $10,000 to remove and reinstall their solar panels. I don't even own them. They sent me a screen shot of the fine print in their contract stating this cost in their service. They are sneaky liars. if they come to your door shut it on their face.

Horrible customer service

We’ve been customers with Sunrun for over 10 years and had no issues with the company until now, August 2024. Now we have an issue and the company refuses to correspond with us. We’ve talked to no fewer than 6 customer service people. All of whom were very nice, but did not call back or follow up as promised. E-mails go unanswered. Several calls to our case manger never returned. This company offers no reliable support to customers.

Wish I could give this 0 stars

If you are at all considering solar, RUN. Run as fast as you can the other way. If you've signed the contract and they aren't on your roof yet tear it up and cancel as fast as possible. I have nothing good to say about anything Sunrun does. This is a crooked company that will sell you on all these great things the panels will do for your home. Once the panels are on your home they will be no where to be found. It will be nearly impossible to get them to respond to anything for maintenance or service. I was having a roof done and they don't tell you it's going to cost about 6,000 to have the panels taken off and reinstalled. Above that, it's taken me almost 6 months and the job still isn't done. You email and call to find out what's going on and they barely respond. Don't put yourself into this hole. You're better off just staying on Comed.

Scam artists who string you along and blow you off

We got our solar panels in 2019 from sunrun, they didn’t even bother to ask if we wanted to max out our solar panels on the roof. We found out later that the tactic they use is to give you a number of panels that they think you’ll be comfortable with price wise. We came to find out later that we could have put up to 19 more on our roof. They rushed into a lease, then they had problems with the power company and didn’t tell us, communication was awful. We were told that panel cleaning and maintenance was free because we lease, we’ve asked twice for panel cleaning because of the fires and ash left to sit on them. They’ve told us to hose them down (3 story roof), that the dust doesn’t impede production, and that they can connect us with a panel cleaner for a fee. Last year we had some sunrun reps come door knocking and said they could put more panels on our roof, informed us that the original res just try to sell you what they think you’ll pay for, then said they don’t lease anymore and we’d have to buy outright. They also told us to hose off our panels or let the rain do it… I’m so over this shady, scammy company. Maybe it’s time for a big lawsuit.

Do not use this company! Sunrun

We signed a contract with sunrun for solar. Months and months later after they led us along we cancelled the contract. They are now saying we owe them $9,462.52 for work that was not done. We trusted them probably because they were affiliated with Costco. Our neighbors also canceled solar with them because it took months and months. We have now hired a lawyer to try and fight this.

Extremely poor customer support

The hold times are beyond extensive and most of the support reps don’t speak clear English. It is very frustrating trying to resolve the issue I am having.