Sunrun Inc.

To me one of the most important things is communication. My past experience with SunRun didn’t go so well at that time. So some time later I made the attempt with SunRun to do our project. After meeting with their representatives I told them that communication was imperative, they heard me and did a good job of staying in touch.

Smooth experience from introduction to competition despite 1 day delay

Crew was on time worked safely very polite double checked some placements with me to ensure I was happy Whole install in a day 36 panels Cleaned up site well Very experienced crew had their procedures on lock Worked as one impressive to watch

The whole process should be a little quicker

Quick, efficient and knowledgeable

A good idea

I met with a sales representative because I was very hesitant to the idea of Solar Power. He explained it to me and changed my mind and decided to give it a try. My bills during the winter months were close to $1000 per month for a single family home in Yonkers and during the summer they were $700-800. So I am anxiously awaiting for the solar panels to be connected so I can ‘go green to get green’

Install went smooth, just waiting for the city.

M Terrazas still waiting for SCE approval

It’s since August 2024 since we installed SunRun solar system and still not fully functional Also have not received our $2200 incentive gift card

job not completed

There is not enough solar panels on my home. I need approximately 10 more.

Sunrun 6 months later!

Right before I opened the mail, I had just completed the monthly task of paying the bills. I sat here thinking how much I appreciated Working with Rob Marquez, our Sunrun representative throughout the planning a completion stages. And since I had just finnished paying the bills I counted back and it had been 6 months since we paid a dime to SCE! We were not new to solar and had already completed a 15 year lease with Solar City/Tesla. Despite the end of the lease higher lease payments, we continued to get less and less benefit from solar to the point we were thinking of doing away with it all together. I might add that Tesla was impossible to work with. Not so with Sunrun. I had the support of the entire Sunrun team. Solar is such a no brainer for production of energy especially for young families who have higher costs just to support a running household. It would be my wish that you share this review with Rob Marquez in Visalia , CA . He did your company proud and we think of him monthly when we don't pay Edison.

Somewhat disappointed

I have 23 panels for just me and my wife and somehow still had something owed on my electric bill!

Relatively stable electric bills

Once the system was fully up and running, our electric bill from the utility company was little more than the assorted customer service fees, since the solar system generated enough electricity in the warmer weather to cover all our usage. Winter is much colder up here, so the bills have been a bit higher.

Our salesperson Bill was excellent. He explained everything thoroughly and answered all our questions. He continually checked in with us throughout the process and always checked to make sure that things were going smoothly. Everything went well with the installation process and the system seemed to be working fine. However shortly after coming online we started getting an error notice on the app. It was telling us that there was an error that was being monitored. We were notified on Oct. 3rd that they were sending someone out to correct the error on Dec. 31st. When I called to see if we could get someone out sooner, I was told that Dec. 31st was the earliest they could get to us. Dec.31st came and went without a phone call or a service call. When I contacted Sun Run, they had no explanation as to why the service tech had not showed up. They rescheduled our service appt. for Feb. 25, 2025. The service tech did show up on the 25th and supposedly fixed the problem. However, even though the App now shows that we are generating electricity, it is also still showing that there is an error that is being monitored.

so far so good

we have only had solar for 6 months waiting for the summer season to see what they can do.

Solar panels

After having solar installed I’m mostly happy. In hindsight, I have a shop at my house and have found that the panels can’t keep up with the power consumption. Consequently, if I have everything running first thing in the morning, I found that the batteries are not getting enough power to be fully charged up. I probably needed ten more panels than I have. The one thing that I do like is still having power when the grid goes down, which has happened at least 4 times. I need to add, even with 2 batteries for backup doesn’t mean that you can use all your lights at night, you will deplete your batteries. If you’re going to do laundry, try doing it during the day when you’re generating power, otherwise you will deplete your battery back up rapidly.

Friendly workers

Thorough and pleasant on the phone and in person. I’m not sure what office location I was talking with. The workers were installing a Tesla Powerwall battery. I had solar panels put in 10 years ago by Sungevity. It happened sooner than was estimated. It was a pleasure working with all of them. They communicated with me about every step along the process.

And the sales rep Jacob was very good. Answered all my questions and was very prompt at getting back to me if he didn’t answer right away. The crew putting up the solar was very good. However, the communication between Jeff who was the lead wasn’t good. There was complications with the battery and ended up coming out four different times and finally resolved the issue by changing the battery out.

Service was great especially the pre-installation process. I was kept informed as each step of the process unfolded. The installation process had a couple of snafus but otherwise everything was on point.

So far, so good

The 28 panel/two Tesla battery system was installed in two days with minor delay caused by a temporary shortage of parts. Final inspection had been delayed by a minor change to the relocation of an emergency shut-off switch. Still awaiting final inspection by the City and connection to the grid. All Sunrun staff have been a pleasure to work with during the process that started in early November with plan design; installation in mid-November. Now at mid-Januarys awaiting final city inspection.

Easy to deal with

I’ve had solar for almost 10 years now. First it was Vivint then they were acquired by SunRun. Always responsive and I’ve saved a lot of money! Panels and maintenance costs me nothing (unless to remove for roof maintenance). Usual electric bill from PSE&G is under $10/month, many times $0, and a lot of times a credit! Just increased # of panels by 12 so my PSE&G bill will be even lower. You do pay a monthly bill to SunRun, but what you do or don’t use from your panels production, results in either a small electric charge or a credit balance.

Looking forward to reaping the benefits of solar energy.

Capacity and rates

I did not fully understand the number of panels would only service about 60% of our needs in peak months. It was presented as our costs would start about the same as our prior year average which made me believe we would generate closer to 100% of our needs. Not the case. And at the base rate was never quoted it would be 24 cents per kWh ; which is quite a bit higher than market. Also, was not told the surplus kwh sent to the grind would be bought at a fraction of the costs to consume.

The full story

Was not informed about the backup battery did not even know about it until the day they came to install the solar panels, and was sold 800 kilowatts for a 1700 sq ft home. Was told could get free nights and weekends which is not offered with solar power buy back plans. Most do not give you cash back in money if you want a decent buy back price just applies to electric portion of the bill. There are fees that are not covered with buy back profits. And incentive gift card of 500 to cover cancellation fee for your previous electric bill was told would be mailed within 2 weeks after panels were installed took closer to 2 months. Was told several times by salesman that it was in the mail so after that I started calling was not submitted so had to submit 3 times before finally going through. Then started receiving text messages for a larger incentive gift card like 3,000. Crazy most where nice so guess kindness does go along way.

Billing/back office is a mess

I have been happy with everything except for the billing. The installation went very smoothly and inspections happened quickly. However, somehow my install/turnup date was incorrectly input, which cause a significant and lengthy issue.