Sunrun Inc.

Shady and unresponsive

Initial interactions with the Sunrun rep were great—attentive, professional, and quoting us an estimated 27¢/kWh PPA rate. During the site survey, we were told our existing subpanel (installed for an EV charger) was sufficient and we wouldn't need a main panel replacement. A month later, the contract arrived with a jacked-up rate of 32¢/kWh. When questioned, they claimed we needed a new main panel and roof repairs. When we asked for the official Statement of Work to verify these new requirements, communication completely stopped and they ghosted us. Proceed with caution.

When a Sunrun sales representative came to my door, I explicitly informed him that we had just moved in and were planning major electrical upgrades. I told him we would be installing a central air conditioning system, water pumps, and upgrading our electrical panel from 110 amp to 220 amp to handle a significantly higher power load. Despite this clear information, the representative completely disregarded my warnings and based his calculations exclusively on old Eversource invoices from before the renovations. Because of his poor estimation, the number of solar panels installed is entirely inadequate for our actual energy usage. We were promised that our Eversource electricity bill would drop to zero and that we would only have to pay a single monthly bill for the solar panels. Instead, because of the representative's negligence and miscalculation, I am now stuck paying two separate bills every month: one to Eversource and another to Sunrun. When I tried to resolve this issue, Sunrun’s customer service was appalling: I called roughly 15 times, enduring hours of hold time with zero helpful solutions. Representatives repeatedly brushed me off, telling me to wait six months or an entire year for new readings. Finally, a Sunrun manager told me bluntly that nothing could be done, adding that if I wanted to cancel the contract, I would be forced to pay off the full cost of the panels immediately. In short, their attitude was dismissive and disrespectful. Sunrun locked me into a binding contract based on a flawed, deceptive sales pitch and refuses to take accountability for their mistake. Do not fall for their promises—save yourself the financial stress and avoid Sunrun completely.

Horrible company

Very disrespectful sales staff. Warning to all DO NOT DO BUSINESS with this company.

Sunrun falls short

Was sold on a system from a sales rep that coincidentally is no longer with sunrun to generate over 100% to ensure the off season bills would be covered, for loss of energy produced thru aging panels , and to be able to gift credits . In reality I was sold a system that only generates 88% leaving me with a utility bill in off season and obviously nothing to credit . Was told I could add panels if need be or if I outgrew my system from sales rep at the time . Tried customer service got nothing resolved . Was in contact with sunruns senior expert Dalton Clarke for weeks tryn to address my issue and the only response I received was the contract was valid . Totally dismissing the fact I was misled by their sales rep. In my opinion and thru my experience with sunrun I would stay far away !

AVOID

Do Not sign up with this company. All the bad reviews are exactly right.

I have had my solar system installed 5 months and have made 2 payments. I developed a leak over my kitchen light that I did not have before the installation. Sunrun states in their FAQ that they will advise you if you need a new roof and in my case, I do. They will not assist me with paying for the panel removals during the new roof installation and that is a $5,000.00 cost incurred to me. I do not recommend this company.

System down for four weeks

My system has not been producing since 7/11. Sunrun never notified me it was down. Today 7/24 I just happened to check out the app and saw it’s been down since 7/11. I contacted them, the first available service appointment available is 8/18. Five weeks for them to come and fix it. Who knows how long it would have been down if I didn’t check the app. Pathetic.

Bad Customer Service

My Solar has been out for 1 week now and have been trying to schedule a service call for the past 3 days. Each day I am told that I need to wait 3 days to get scheduled, it's now 7 days and still waiting! Called this morning and spoke to a supervisor by the name of Humberto, call was disconnected and he never bothered to call me back! When I called back there was no record of this person speaking to me, I am beyond frustrated with this company, the lack of communication and customer service is horrible. If you are looking to get Solar don't go with Sunrun save yourself the hassle. This is how they treat customers who pay $50,000 for a system, it's only about the money for them.

Telsa Battery Falsehoods

Initially, I thought Sunrun was a good option vs FPL (Florida Power & Light). Shortly into my lease, I now see the many issues. There was such a push for a Tesla battery. The battery is a complete waste. It charges so and only lasts through the night if you barely run anything. If you run your AC (even at 82), the battery is drained by 1am and you're back on the grid. The cost benefit is horrible. I've very unpleased with my purchase. Would love to get out of it.

I was told one price by the sales rep and now trying to bill me for more. The job has taken 2 years to install and still not finished and now bills are coming. Paying more then i was with edison. Wish i would have never done this at all. Very very disappointed in the process and installation and customer service. I already told them to remove this crap and put a new roof and repaint my house. Im over this. Still need one more inspection with the county due to the fact the installators cut corners.

Horrible service

For the fourth time Sunrun was a no show for a service appointment. This was their appointment they made to evaluate the performance of the system. Waited 5 hours for them to show up and nothing. Apparently they cancelled the appointment without notifying me yet the portal still shows the appointment. Unbelievable!

I have a billing system that is dependent on paper billing. I do not use apps or emails to pay. I have my bills laid out in the order they are due. So this third rate company sends me the bill a week after it’s due. Now they are going to charge me for a paper billing system. I used Vivant and these jerks bought them out. I called but no answer. I am trying to not to use explicit language but these people are trash and I won’t recommend to anyone. Unless I don’t like you, then this company is great. For everyone else, don’t use them. Forget them. Save your time and money.

Customer service & equipment/cheap panels!!!

Call customer service number are the worse than any other company!!! And the solars panels are so cheap made!!! Only a few years ago and they are looking so old and discolored!!! Never seen like this before!!! I regret to signed up with them!!!

Don't do it !!!!!!!!

Risk of Damage to your home. I had a new roof put on the main part of my home and was charged production when the panels were not on the roof. I had to fight for credits, but did finally get them. Do not let them put panels ona flat roof. Weight, brackets are not on the roof trusses completely. Lots of people to answer the phone but field work is not good. Excuses. I had a leak around window and asked the panels be removed. They took 60 days. Excuse was they needed a permit. I personally check with the county permit office and no permit was applied for. After numerous calls and continued damage they removed panels 60 days later without a permit and extensive interior damage during a rainy period. Damage to bedroom, bathroom, den walls and ceiling. I had to repair at my cost. The original leak around the window was caused by a tennis ball stuck in downspout. My complaint is it took 60 days to remove panels Permit excuse or not? The panels were recently reinstalled over my garage to avoid serious damage if water leak occured again. The panels were placed back dirty and it appears the capacitar, not sure if that is correct spelling, is not working. Reinstall done without a permit. Second Tier Sub stated permit not necessary. Again, I checked with permit office this week and one as well as electrical permit required. I have had several service appts scheduled over the months and waited at home only to have no one show and find out it was cancelled. They do not call. Not everyone lives by their laptop. They use subs and then the subs use tier subs. I feel like I spend more time contacting and waitying for Sun Run then they are worth. They have a few good reviews and they are the lucky ones. I suppose it depends on who does the field work or how important they feel you are. Not efficient as a company.

"Production Problems Returned After Multiple Repairs"

I am a Sunrun customer in Puerto Rico, with a system installed by Freedom Forever and using SolarEdge equipment. Unfortunately, my experience has been extremely frustrating. Less than two years after installation, I experienced major production issues that required multiple service visits over several months. The problem was ultimately resolved only after SolarEdge engineers became directly involved in the troubleshooting process. For a few months the system appeared to operate correctly, but now I am once again experiencing production issues. According to the SolarEdge monitoring platform, several panels are showing little to no production, and overall system output has dropped significantly. What concerns me most is that I recently opened a service ticket, and after a remote review I was informed by email that the system was operating properly. However, the monitoring data clearly shows multiple panels producing either zero or only a few watt-hours while neighboring panels are producing normally. As a customer in Puerto Rico, where electricity costs are high and reliable backup power is extremely important during hurricane season, this situation is very disappointing. I invested in solar energy to gain peace of mind and energy security, not to repeatedly deal with unresolved production problems. I am currently waiting for Sunrun to properly investigate the issue and schedule a field technician. I hope this matter is resolved quickly, but based on my experience so far, communication and proactive follow-up have been major challenges.

Sunrun Damaged my Roof

It has been over 5 months and all I hear from them is they need to inspect the damage for the THIRD TIME. The sales representative says he would take care of it for the first 2 months and then told me to contact customer support. Now the roof has been leaking thru the light fixture and damaged the ceiling. The attic insulation is wet now. My advice is RUN from SUNRUN.

Roof Damage from Sunrun Solar

My roof was left with holes after installation. I have been getting the run around for going on 6 months. Water came thru light fixtures. I had temporary repairs done. Sunrun sent an employee to inspect and he did more temporary repairs and told me he would report that the roof has extensive damage. Then Sunrun sent Absolute Exteriors to inspect damage. They reported to me the complete roof and insulation need to be replaced along with the ceiling. Now they said they need to send another company to inspect. The roof is less than 3 years old. The sales representative was so nice. I believed his story about helping Illinois by allowing a mini solar system on my roof. I am embarrassed that I believed his story. It is sad that a company like this can stay in business.

Scammers, and liars

Sunrun lied about the rebates and about installing a new electric panel. They told us to lie to con ed about getting a tesla to get extra panels. We did not dothis. They sent techs out in high winds. Then they sold our data and now i get a ton of spam. I know it was them because on our paperwork they mixed my phone number up with my spouse name, so I know exactly who did it.

Misleading saving program and marketing

Hello Everyone, Please Do not buy or lease Sunrun solar. They are scamming you. They did it to me as well. They said all warranty and all shit they will handle includes maintenance. You will be saving this much and all. I have not saved any single penny and on top of that they are sending monthly bills. When marketing person came to me he said we will handle everything. When I talked to their customer relation manager, " He said we are not responsible for system is working or not. We track the system but it will take time to resolve the issue. Also, if system is not working still you need to pay and we will asset the system every 2 years and then we will refund." This is fraud and you guys should aware of it. They are taking your sign on all pages and nobody wants read those small letters terms and conditions. This is fraud!!!!! Be alert!!!!

NEVER do Business with this company

If you enjoy being lied to and taken advantage of this is your company. They are liars and cheats. They do not inform you of any potential problems until they are already attached to your home and your bank account, costing you thousands of dollars in unforseen issues. Then when you need their assistance they pass the buck to every other incompetent employee with no resolution in sight. BEWARE, BEWARE, BEWARE. NEVER EVER DO BUSINESS WITH THIS LOWLIFE, GREEDY COMPANY.

Do NOT get panels from SunRun

I have had nothing but problems with this company. Unfair trade practices used by salesmen. Highly dissatisfied.

Disappointed

Over the course of less than three years, my Sunrun solar panels failed to function for extended periods on two separate occasions, each lasting several months. What made the experience particularly frustrating was that during one of those outages, the company was apparently aware the system was not operating properly and never proactively notified me. When I contacted customer service repeatedly for assistance, I consistently received polite acknowledgments that they “understood my frustration,” but little to no meaningful progress was made toward resolving the issue. I requested that a technician be sent to repair the system, only to be told that I did not have a performance guarantee and would therefore need to pay for the service call myself. This information turned out to be incorrect. After I continued pressing the issue, Sunrun eventually acknowledged that I did in fact have a performance guarantee and finally scheduled a technician. By that point, the panels had reportedly not been functioning for approximately six months, despite my numerous calls over many weeks simply asking the company to repair its own product. After the system was finally repaired for the second time, I requested reimbursement or compensation for the months during which the panels were not operational. A representative informed me that I would be eligible for a performance guarantee review in 10 months. Given the length of the outages, the repeated service failures, and the amount of time I spent trying to get basic support, I explained that waiting until then was unacceptable and requested a reasonable resolution immediately. The offer ultimately made by the company was, in my opinion, so inadequate that I decided it was better to wait the 10 months and instead share my experience. My experience was not defined by a single equipment failure — issues can happen with any company. What disappointed me most was the lack of proactive communication, the difficulty in getting the company to acknowledge its own obligations under the agreement, and the amount of effort required simply to have the system repaired.

Unethical / unprofessional

Constantly schedule appointments for repairs. After 5 visits and 2 no shows still want another visit. Constantly calling off of work for their incompetence. Refuse to give any sort of credit. Will lie about not having product when they arrive. Received conflicting information on technician being "sick" but another rep said parts did not arrive.

Follow Up To Previous Review

I wrote a review regarding SunRun sub contracting Bright Planet Solar to do the installation on my roof. They did a horrendous job and left holes on my roof from having to remove the panels multiple times do to not being up to the town code. They covered the holes with metal but did not seal it properly and I have leaks. They did not want to take responsibility so I hired an attorney. We were in communication for a while but then when we had reached an agreement their attorney stopped contacting us. Lauren Lesser from SunRun contacted me about 3 months ago to explain to me that SunRun had closed the case because they said they stopped hearing from my attorney. We were still in communication with Bright Planet Solar's attorney for over a year until they stopped responding. Lauren promised that they will get to the bottom of this and will try to help. The first couple of weeks Lauren was on top of it but about 2 months ago when SunRun's attorneys were supposed to contact my attorney, they went silent again. This is just a horrible experience overall from both SunRun and Bright Planet.