Sunrun Inc.

Sun Run is a scam they under sell you panels so when the panels they sell you arent enough they urge to you to buy more. We got solar to lower our energy bill but after paying our PG&E and the solar bill we end up paying more than what we were originally paying. I would not go solar ever again and of course I live in a communist state where they are forcing solar on everyone whos building a new home. Just a big waste of time and money, just pay the outrageous PG&E bill you'll thank me later.

Sunrun is complete garbage

I had concerns about snow sliding off of the “leased panels” and damaging my property or injuring someone. Called customer service and they offered a solution called snow guards. I said great, unfortunately they told me that it’s a paid service which is over 1k. I feel that if I’m leasing them and it was never discussed as a potential problem in the future , which I could have made a determination at the time of sale, they should be the ones coving this potential risk. I have large amounts of snow falling off and it’s worrisome. They offered nothing!!! Either go with another company or discuss this with sales at the time of signing, because it will definitely be a problem for anyone that lives in the north country!

Run from Sunrun!

Sunrun sales teams lies to make sales and commits elder fraud. Sunrun installers damaged my roof and ceilings durring installation and have repaired 10 months later! The system Sunrun installed drastically undersized abd they lied about price. When I brought my concerns to Sunrun and offered to compromise and meet them in the middle, Sunrun turned my system off remotely and sold my bill to a collection company for twice systems value! They damaged a system and voided warrantee. intentionally! Sunrun is criminal company and unethical in my opinion.

Sold a bill of goods!

Do not use Sunrun!! Promised a system that would cover my yearly electricity cost, I am paying more per year for electricity with Sunrun solar installed than previous years without solar!! Buyer beware, I didn't catch the changes they made to the system they promised.

Sunrun preys on the elderly

Sunrun is an unethical company that preys upon the elderly. A door to door salesperson visited my 82 and 89 year old parents three times. The third time, the salesperson came with an aggressive male who convinced my parents to sign a 25 year contract for solar panels they did not need. My mom understood that everything would be free and that her electricity bill would go down. Installation was free and her bill did go down, but my mom was blindsided when she started getting a $166 monthly bill that will continue for 25 years. She was paying $80-$100 month prior and the salesperson knew that. My mom would not have agreed to paying double for electricity if she had fully understood what she was signing. When I filed a complaint to sunrun, they said they have a recording of my mom agreeing to the terms of the contract so there is nothing we can do. It’s a sad thought that she was sitting in between two aggressive salespeople having her sign a docusign and recording her voice agreeing to this. Shame on you, sunrun. The attorney general of CT has filed a lawsuit against sunrun for this very thing. Read here: https://www.ctinsider.com/business/article/ct-solar-panel-lawsuit-sunrun-elevate-brightsolar-19584804.php

Terrible the worst decision

They are scammers, nothing they promise is true, they insist until they convince you, even though you say no, in any case they do not fulfill anything they promise, they told me that the panels they put in generate twice as much electricity and you do not have to pay anything to PS&G, which is totally false, I also told them that my roof was new, they asked me for the receipts so that they would return 50 percent of the expense, which is also false, they also tell you that if your roof leaks, they are responsible, which is also false, I made a complaint that my roof was leaking, they came to my house and said that is not from the panels they put in and left, they also did not want to take responsibility for anything, they don’t care, my monthly bills quadrupled in the summer and I called them to complain and they told me that the panels are fine and that they do not understand why I pay so much for electricity, 800 dollars, the following month 600 and the third month 400, total 1800 in 3 months plus the monthly payments for the solar panels which were 72 per month and now it is 80 for not having automatic payment, which is what they only steal your money from, one should continue operating, do not hire them, it is the worst thing you can do if you pay a lot for electricity, better sign up for a fixed monthly payment and you will not have surprises at the end of the month and you will not have 2 monthly bills, I do not recommend it at all.

Won't provide info to sell home/taking advantage of a senior

My sister and I are trying to working through our mother's trust to sell her home. We have been asking for information from this "company" since 10/31 - multiple times - to find out the answers to the questions below. Primarily -- why they INSTALLED A SECOND SET OF PANELS 5 years AFTER the original set. We need this information to determine how to market the house and can't get an answer from them except a form letter they couldn't even bother to fill out with details that they had "closed" our case since the house is "no longer on the market". We don't want to put it on the market until we know how many thousands of dollars that crap on TWO different roof surfaces is going to cost. 1. The cost for each account (remaining balance of lease) to transfer the remaining leases to the potential buyer. Include the dates that the leases end and what the potential buyers options are when the leases end. 2. The cost for each account for the seller to pre-pay the remaining leases. Include what the potential buyers options are when the leases end. 3. The cost for each account for the seller to purchase the panels outright. Include what damage is expected to be done to the roof so that we can calculate the cost of roof repair to determine how we should proceed with the sale. Please provide an explanation as to why it was necessary to install one set of solar panels in 2015 and another new set of panels in 2020. We have had 2 potential buyers ask the question and have no reasonable explanation to give them.

Leaky roof

I am out of warranty for leaking roof repairs. I get it. SunRun will not send anyone to remove panels until 2 weeks later. MY ROOF HAS A HOLE AND WATER LEAKING INTO A ROOM RIGHT NOW. I need it repaired immediately. But they have strict guidelines for who I can hire. Rain storm is hear. I'm so worried about more damage to the house inside. Very frustrated and scared of the damage.

Monthly charges

I have sunrun solar panels on my home. In the past 4 months I've been charged 1200.00 for these panels.Sunrun said I'm always in collections. I have proof that I paid my bills on time.. They said the system was under performing..How would I know that. This has been going on since June 2023.I have talked to them to no avail. I'm tried of dealing with their unfairness. What can I do? Need help with this problem. Doris Mebane UpperMarlboro Md.

AVOID the 20 years pain

I started a lease with Sunrun in 2011. Since 2020, the system has had numerous issues: bad panels, inverters... But the real nightmare is how painfully slow it is to get anything fixed. Last time, it literally took TWO YEARS to repair a bad panel. This was done after countless calls/chatbot with Sunrun. Their excuse was always that the part was on backorder. Now, the system has completely stopped working. It took them half a year just to identify the issue, and they still can't say when it will be repaired. The same excuse: part is in on backorder. The cherry on top? They sent me an invoice for $1,500 for the inverter, saying I'm responsible for the cost as the inverter is out of warranty, even though the lease clearly states that maintenance and repairs are their responsibility. It's outrageous that this company preys on people who genuinely care about the environment. Avoid this company for endless pains!!!

Appalling Customer Service

I inherited this solar lease while purchasing a home. If I had not gotten a great concession out of it, I would have had the panels ripped out because you would have to be insane to sign such a one-sided and restrictive 20 year contract. It has been 3 months since my roof was severely damaged in a hailstorm, and Sunrun has completely failed to remove their panels in a timely manner. At this point, their last email says that they have no idea when they'll be able to send an engineer to get the permits for removal, so I have to wait until next Spring at the earliest. They've been mostly unresponsive almost the entire time and the process has been like pulling teeth. Given another chance, I would have had the panels ripped out and ignored the price concessions to get away from Sunrun. It's not worth dealing with this company.

Somethings fishy imo

We were in the process of getting solar and then saw an article where they have a possible class action started by the attorney General for failure to deliver, false signatures, impersonation, saying prices won't rise but then they do for leases, ect. (https://portal.ct.gov/ag/press-releases/2024-press-releases/attorney-general-tong-sues-sunrun) We reached out because obviously we were concerned they said they would connect us to our sales rep and rest assured they would help us with our concerns and next day our contract was cancelled. I think we doged a bullet thank goodness.

Borderline Harassment with solicitations

I've been approached by Sunrun 3 times in the last 2 months and have made it clear that I'm not interested in solar panels at this time. I told them to put me on the no contact / solicitation list and they still continue to show up at my door step. This is borderline harassments.

Over promised under performed

Sunrun has not saved us anything on our electric costs when the lease payments are added to annual cost. Panels on roof have made sale of property less attractive to potential buyers. Sunrun over promises and under performs. Let the buyer beware

Stay away from Sunrun!

Salesman sold lies and promises that Sunrun would not back up or take responsibility for. I was sold a power wall that was being discontinued and received an inverter instead of the new electrical box/panel as stated. Customer Service is a joke and definitely outsourced to another country. Hard to understand reps or they do not know what they are doing/talking about. Filing with the BBB. Please stay away from this company. You will be sorry.

Terrible experience

Our salespersons switched multiple times and none of the information was relayed to the new employee. In addition, the technicians were not knowledgeable, their installations caused us to fail our activation approvals, and made multiple changes to our plans without informing us. On top of that, they are extremely slow with customer support and also refuse to talk to us for our problems, since “we signed a contract”.

No customer service at all!!!

SunRun removed solar panels for needed roof repair. Trying to get the company to reinstall the panels has been impossible. For two months I have been in contact with the company. I have been in an email conference with their case menager and her supervisor since Sept &, 2024. It is now November 21, 2024. They have done nothing to correct the problem. The solar panels are sitting in my garage. I have no use of the garage. I have called the customer service rep and got no where. The rep infpomed me that the customer service division is not authorized to contact the division handling my problem. There is nothing they can do to help me. Ovoid doing business with this company.

Consumer BEWARE!

I understand SunRun is “cleaning up” from Viviants mess. However, from shady salespeople and misleading contract coercion, installers causing massive damage, not taking responsibility, and basically giving the run around constantly to avoid paying for their mistakes. On top of their shady and unfair billing and power purchasing shinanigans with SDG&E. I have NEVER seen such a scam in my entire life. Sales person completely took advantage selling more than 2x the amount of panels needed, promising free batteries to store all of the extra power we produce, never happened. The way the claim to pay you back for extra power producing is a flat out lie. Your true up gives you a credit that is not redeemable. Then the true up starts over in October when you would need this credit. So basically you spend all summer producing so much power you don’t know what to to with then when the winter comes and you are producing less your credit disappears and starts over! Still, in the mean time you still pay SunRun monthly for power that YOU produce. This is only a small part of this mess.

Dishonest. Slippery sales people

I was behind in my electric bills, so the electric company would not release my account to go live with solar. The SunRun sales person said that SunRun would pay off my balance. He made the payment right in front of me telling me not to tell anybody he was doing this. Once he made the payment, the electric company released my account and gave the go ahead to switch to solor. When I got my bill, I saw that the payment was reversed due to insufficient funds. I called them and they confirmed that the funds had been re-deposited into the payers account, a.k.a. the sales person.

CROOKED SALESPEOPLE

Just had a knock on my door by a person who claimed he was 'working in the area and that there is a problem with my electric meter'. He then demanded access to my meter claiming he was with PG&E. I informed him that PG&E employees do not wear Sunrun shirts. I then asked to see his REQUIRED soliciting permit my town requires. He claimed he didn't need one and that Sunrun has a 'partnership' with PG&E. They do not. None of the solar companies have any partnership with PG&E. He again claimed that he needed access to my meter and I told him to get the hell off my property and that he ILLEGALLY is knocking on doors without a permit AND also violated the law that bans knocking on doors with no soliciting signs. He then proceeded to go harass my neighbors. I called the police to ticket him. Sunrun will lose any ability to knock on doors in this town with these actions. If you are this crooked just trying to sale your stuff, you never will have me as a customer.

The worst!

Dishonest, crooks, and incompetent each and everyone that I dealt with. Sunrun forged my signature on the contract. The sales person made many promises that not on the contract that I didn't see. The CEO, Mary Powell should be held accountable for enabling employees to commit crime for many years. P.S. Sunrun please do not respond to this review your words are miningless.

Buyer Beware

DO NOT DO NOT DO NOT enter into a contract with Sunrun. When you sell your home, they will still continue to take money from you for service that is no longer in your name. When asking for a Supervisor or Manager, it seems as though they are non existing. They will refuse the refund you your money forcing you to contact your banks fraud department. Save yourself the headache and frustration by going with another company or by not even bothering with solar!!!

In August of 2023, I started a case to have 6 of my 40 panels removed to repair a roof leak, it took a month for them to schedule me with their Contractor PLUGPV, finally in October they reinstalled my Solar, cutting holes in Shingles that they had to pay my Contractor to come out and repair. I asked them where was the permit for the removal and replace procedure and the a contractor told me that wasn't necessary, WRONG! The new roof had to be permitted, removal and replacement of Solar Panels also need to be permitted,, after many months of being passed from one person to another at SunRun, Orlando, California, Utah and lord k ows where, a permit was finally pulled in June, they are good for 6 months, I called the City of Saint Petersburg Wednesday to find out they still haven't called the permit in for final inspection, it expires in December and will be an additional $500. to reopen it! 15 months to get to this point,, If I had to do it over again I wouldn't,once you have Solar installed they forget about you! SUNRUN is just another Money Grabbing Company with High Pressure Sales People! Buyer be Ware!

Run from sunrun

Company is a fraud, stay away

Sunrun CORRUPT Care

CORRUPT Sunrun review - deserves 0 stars 1. Sunrun knows how to scam people. 2. They call it Sunrun Customer Care, but it is actually Sunrun CORRUPT care. 3. They are dishonest and do not keep their word. 4. I’ve had issues with Sunrun since 2022 even after numerous technicians came to my home to check on the solar panels. 5. Time and time again, I would receive a notice that my panels needed to be serviced. 6. Time and time again it was the pigeons breeding under and around the panels and not once, did the technician make note of it. 7. Not once was this documented until I questioned them and they finally documented the issue. However, nothing was done until I made a formal complaint on 8/5/2024. 8. They took care of the problem by removing the panels, then reinstalling them with critter guards and billing me $2000. 9. They promised me they would negotiate the $2000 due to all the issues I have had. They later retracted from saying they would not honor any negotiation and that I would have to pay the full $2000. 10. Recently, the panels were not producing and a service technician was sent out again. This time to replace the inverter which should have been replaced sometime ago. 11. This has caused a monumental loss for me causing undue stress and hardship. 12. I am contacting the Contractors State License Board (CSLB) and The Calfornia Solar & Storage Association as well as seeking legal action.