Sunrun Inc.

Great Company, Great savings!

My system was designed to cover 98% of my power needs, dropping my bill from 156 to 98 a month. They took care of everything, I dont think people realize how much goes into getting solar, theres a huge C.A.D. team doing the designs and layouts, electral team designing where and how it will tie into the current breaker box, once I approved, they upgraded my power box for free, got city approval and permits also free to me, installed pannels the day we setup, and just like they told me, it took APS (local power company) about 2.5 months to actually turn on the system, which is out of vivints hands, so completely fine with me, because i wasnt charged till they were turned on. This company has done over 60,000 installs, and if just 1% of those customers wernt happy there would be Wayyy more negative reviews... as it stands, i recon about 0.2% of their customers have negative reviews.. the main prob is that happy people dont bother to write reviews. By far, this company has done way more good for people and the earth, in contrast to this website which would make you believe otherwise. Every single complaint with the BBB has been met to the customers satisfaction! And they have the lowest power rates in the entire NATION! 8.3cents per KWH! This company is awesome!

I see nothing has changed

We too had the same problems with installation. Panels went up immediately so they could get the tax rebate. But, then it took close to a year for completion. Solar has dramatically decreased our electric bill. But my advice is to find another company.

service sucks

hope the system doesn't shut off on you cause then you make an apt and they don't even bother to show or call. then you are forced to call again and be on hold for 1/2 hour or more. system is still not working and it is a waste at this point,

The WORST Company DO NOT USE VIVINT SOLAR

DO NOT USE VIVINT SOLAR TERRIBLE CUSTOMER SERVICE. THIS COMPANY IS A JOKE

Really bad customer service

Took 6 months & 3 failed inspections to get my solar on. Last 2 inspection nothing was fix. Inspector noted they will start charging to come out. During the instillation they left my gate open & my dog got out. Also was told my dad would get a referral bonus for me signing up. I had to email everyone under the sun every day for a month just to get an answer. I also called but got the run around.

Vivant

They were awesome. Sales to install to turn on. Very knowledgeable.

Crap Company

Let me start by saying Vivint Solar should be put out of business!! Their salesmen LIE, their costumer service sucks to say the least. They charge you even though their panels aren't producing anything because they are broke. They need two people to come fix them oh and they can't find two people to be here at the same time. So in the mean time my panels produce 56kw of power in a month and they charge me for 735kw and PG&E provides the 650kw of power I needed that I will pay for as well. I am so mad at this company I could spit fire. Oh almost forgot, I will bad mouth this company anywhere and anyplace I can until they get their crap off my roof!!

DO NOT GO PPA OR WITH THIS COMPANY

Going with this company was a big mistake. Doing a PPA with them was even worse. Terrible customer service. The system they installed was to small. I had a huge true up bill with my local utility company. Now Vivent is giving me the run around. My original salesperson won't call me back either. He only texts me . WTF !!!! Buy ur system and do NOT go with Vivent

Not so green

Installers came and installed panels to my parents 2 story home. They left metal shards, plastic curly fries, copper wiring and fast food containers all over their driveway. They also spit sunflower seeds into my parents flower bed. They brought more worker's than were probably needed (judging by the amount just standing around playing on their phones). So, why could they not clean up their mess?

Didn't save! Horrible service! LIARS!

They will promise you the world to get these panels on your roof. Do not believe a word they tell you and get them out of your house! They prey on innocent victims who actually believe them. They do not save you anywhere near 50% or whatever number they're spewing at you. You are better off buying panels from a legitimate company, not getting taken advantage of by these phonies!

Terrible Transfer

Getting the solar and using the solar was easy and efficient. Transferring the solar has been an absolutely NIGHTMARE. I have called four times in the last week. Customer service reps keep telling me "something is up with transfers" but no one will help. They did not file all my paperwork after I sold my house, so I called to get an update. Then, I sent in the "missing" paperwork, which I had signed previously, and have not heard from them in a week. I have emailed three different people three different times each. I have called twice. I am currently on hold at 45 minutes with no sign of actually speaking to anyone this hour. Whoever is responsible for this despicable debacle should be fired. If I could go back, knowing what I know now, I would have NEVER done business with them. All is well until you move. Then, you're screwed. I REPEAT, DO NOT WORK WITH VIVINT. DO NOT.

Lies, Lies, and Terrible Service

BEWARE of this company!!! This is NOT an ethical or legit company. My parents asked me to write this review, so others will be aware of their terrible experience. Today they contacted the Attorney General's Office to file an official complaint. My parents went through numerous problems getting the solar installed. They had them installed a LONG time ago, and they are still not functional. I read online that many other people had the same horrible experience. They've sent multiple technicians out to the house, but no one is capable of actually fixing the problem. They called customer service tonight and were told that they'll help them when they can, but so far, no one is available. Meanwhile, the company is trying to charge them $58 for the RENT on these solar panels that don't even work!!! BEWARE! What a scam. It's terrible that they are preying on people like this. Shame.

Terrible Repair Service

After installation support has been terrible. I have had service problems since Aug 2015 and am still trying to have the issue repaired. Once they finally decided they needed and electrician (Dec 2015) and ordered a noise suppression part (Jan 2016) which did not arrive until May 2016 the electrician does not show up on May 18, 2016 as previously reserved. Now lets see if he shows up on 5/24/2016!

Customer Service

i had a lovely nest of squirrels that took up residence under my panels. I called Vivint to see what they could do to help with the removal and to see about having some type of wiring put around the panels. Nothing they are doing nothing so as far as I am concerned the next family of squirrels can eat the wires. Also I am not seeing any reduction in my electric bill in fact I am paying more.

Horrible company!!

Came out in mid-December to install panels and now its May and still no service. We've had numerous reps come out to check system. Had the worst customer rep. She never answers or returns calls. Now we're going to remodel and they want to charge us $499 to take them down and store them while still paying for their service. Too many loopholes in their contract. Horrible, horrible company.

So far so good!

Had our system installed on 12/31....took some time for inspections, NGrid to approve, and local red tape (I know...shocking!). But we went "live" in the middle of March. Sales process was transparent and handled very professionally. Installation went very smoothly and so far the system as performed at/above our expectations. We were locked in at a rate below NGrid and our overall electric bills have been reduced for the 1st two months the system has been running. Well worth it!

Installation was the ONLY good part

Sales and installment were the only things that went right from this company. After our initial consultation in July the solar panels were installed about 3 weeks later. We were told that due to inspections the panels would not be activated until Decemeber. Well here were are in April of the following year and we still don't have functional solar pannels. We have had multiple "inspections" from vivant themselves which involves me taking a day off of work so they can look at my breaker box for all of 3 minutes. This has happened 4 times. Still no county inspection or final approval for the solar panels to be turned on after 10 months is pretty pathetic. Most of my development went with Vivant around the same time. No one has functional panels yet.

Billing

The original sales process was excellent. I had no problem with Vivint while i owned my house. However, when I decided to sell, I contracted Vivint to go through the process of transferring the power purchase agreement to the new homeowners. Vivint indicated that it would be a seamless process. However, it has become a nightmare. They have been billing me 4 months after selling my home. They have not done any follow up with the new homeowners in spite of me e-mailing and calling them. They said they would send their sales rep to complete the process and never did. Once they have you set up for billing, they do not care, you become lost in their computer system.

It's a good system I like it

it is a great money saver. I've had the system turned on for over a year. My total electric bills went down. A couple of my neighbors also went solar. I recommend to anyone that can do at there house as well.

3 years, no complaints

I had my install almost 3 years ago. The install was professional and trouble free. In the three years it's been operational I'd guess I saved about $1000/yr. We have very high rates here in central MA. It was a good decision for me.

Great customer service

Anytime I called my rep he was very helpful. They never misled me and set very solid expectations. It took 6 months to get hook up, exactly what my rep told me. I have referred them to friends and even though not everyone qualified they all were very pleased with the service they received.

GREAT COMPANY AND PRODUCT!!

COULDN'T BE ANY HAPPIER!!

Excellent company, love my panels!

Our rep explained that it would be a lengthy process to get the system up and running, but because our expectations were managed correctly, we are extremely happy! We've been turned on for 9 months and have seen significant savings!! Vivint offers the best warranties, equipment, and rates in the industry! Super happy with our decision to go solar with Vivint. Exceptional product, solid customer service, and AMAZING SAVINGS

Beware of ridiculous depreciation schedules for early terminatio

THINKING OF GETTING A "NO UPFRONT COST" HOME SOLAR SYSTEM - BEWARE!!!!! (PLEASE SHARE) Scenario - you've entered into a 20 year contract for a home solar system (in our case we went with Vivint Solar). 10 years later you decide to sell your house and the new homeowner doesn't want the Vivint Solar system. What now????? What we were told by the salesperson (Tad) was that Vivint would uninstall the system with no further obligation to us!!!! NOT TRUE What I found out: In this scenario we would be charged a prorated price to buyout the contract (price of the system). Now I could have installed the system and paid for it myself for about $25K; back out the tax credits and the costs would have even been less. However we didn't want to put this money out to buy the system our selves. Below is the price chart from Vivint Solar to buyout the contract. As you can see in this scenario the cost at year 10 would be $32,379.69 to us!!!!! Before signing any contract with a "No Cost" Solar company such as Vivint Solar - ask for the depreciation buyout cost since most of us won't be in our house for the life of the contract. (I know - shame on me for not reading the contract and taking the word of a salesperson like this!!!)

Worst Expereince Ever! Stay Away!

Worst customer service experience ever. It took 7 months to get the panels installed. 3 years later I had them removed to re-roof my house and it has been a nightmare, missed appointments, staying home form work and no one shows up. I have even called to confirm appointments the day before and they still did not show up the next day. Stay away from this company, tons of empty promises.