Sunrun Inc.

Survey

Very happy with our solar panels. Saving a lot of money. Our salesman Wayne was wonderful to work with. We would highly recommend Wayne and vivint

Life changing technology

My sales rep, Ron Mattei was integral to my decision to go with Vivint. He was extremely knowledgeable, professional, and amazingly responsive to questions. All sales reps need to be more like Ron was. His qualities are sadly lacking in most businesses today. Regarding savings, no one believes me but my bills have gone down more than 90%. I am not exaggerating in the least. You cannot lose by switching to Vivint. The only question is how much money you will save.

DO NOT USE! HARD LESSON TO LEARN.

Warning- do not do business with this company. The salesman was very nice and the deal seemed too good to be true! Shortly after the install, we had a roof leak. They did fix it but the damage was done inside. It was minor damage but the salesman made it seem like it was our fault! The panels, even on the back of the house, were a turn-off to potential buyers when we listed our house. Our sale nearly fell through as a result of them. Wish we thought of this prior to getting them but we didn't foresee moving. Lastly, even though we filled out all of the proper transfer paperwork and submitted it, they continued to bill us even after we sold our home. We actually had to go to the bank and put a "stop" on any drafts coming our of our account for this awful company. They came crying for their money soon after and we mailed a check instead. Don't get me wrong, the cost-savings are great. However, it is not worth the headaches and lack of control. You forfeit litigation and agree to use their mediators when issues arise. Never again will I forfeit that right.

very easy streamlined

The salesman came to my door and explained the power purchase agreement. At first it sounded too good to be true so I took the time to read the whole thing. It was fairly simple and as far as I could see it had no real downside to going solar with them. We could not afford to buy so we never really considered it. We scheduled another meeting where we went over paperwork and set up a measuring of the roof. That was simple, then I got a blue print to look at and decide from. It showed what our new monthly bill would be. The price savings was a lot so we went with it . We continue to save money and are very happy.

Completely satisfied

The entire process went quicker than expected and very smoothly. Starting with Brian Legg very easily explained the process, very helpful with paperwork and emails. The installation team were very nice, did a great job, you'd never know they were here, thanks Dan and Matt. The solar panels actually modernized the look of our roof. Now just waiting for final approval!

Beware of their false promises

I have had my system for 2 years. The installation was a nightmare. While I have really enjoyed the electric bills my system stopped working after 2 years. Getting them to come out and fix the system- another nightmare. Now I am trying to get the refund they promised me 2 months ago. Good luck... I have spent over 2 hours on hold. They do not answer phone calls. I love having the solar- I wish I had gone with a different company

Vivint and fleet performance which is vivint also worst customer

I had my solar panels installed over two years ago when they were installed the installers which was Fleet performance they kept missing the beams on my carport causing holes in my roof and leakage finally after 2 months and inspector came out and they reviewed it and found out it was their fault and they paid to get my roof done now I am trying to get an overhang over my deck and I needed Fleet performance to remove only three panels out of 52 they gave me a quote of $499 I called them and said that was an outrage because you want $499 to take off 52 panels now after one month they were supposed to review it and get me a lesser price I was supposed to start construction yesterday and today they get back to me with a price after 15 hours of phone calls all documented they came up with a bargain price of $499 I called them back said it was an outrage why would you charge me $499 to take with only three panels for one week's time they told me they review it every Wednesday and mine came up for review and this is what they came up with so to do this I have to pay them $499 or cancel my construction gee I think I'm going to cancel my Construction but not without writing a review on every review site that I can have help or their customer service is and how unfair their pricing is

Solar System installation for the Home

Super great people to work with from the salesperson, Brian B., to the girls in the office, to Tim and his installation crew on the jobsite. The whole crew was very well manner, polite and courteous. Prior to starting the installation Vivint gave me the layout of the panels on my roof. I requested a minor change to the location of the panels - NO problem. Then when they came to install the panels I requested another slight change - again No problem. Then when they were ready to install the electrical conduit they keep me in the loop on how they were going to run it and where the additional electrical boxes were going to be placed. Again I requested a minor change - Again No problem!! Everything looks good and it is a very neat and clean installation and aesthetically pleasing to the eye. I will tell you that I spoke to several other solar companies and did a lot of internet research. Nobody has a perfect record or company reviews because some people you just cannot please. After talking with and comparing companies I just felt that this company and Brian B. answered all of my questions in a professional and timely manor and I felt very comfortable dealing with them. I also liked the idea that they do their own installation with their own people and do not sub-contract the work out. This way if there is a problem you are only dealing with one (1) company - Vivint Solar! There was no pressure from them to make the sale and even thought I initially agreed and signed up with them I liked the idea that it was stated in writing that I could cancel the agreement at any time PRIOR to the start of installation without any penalty. My system is still not active but through no fault of Vivint Solar Co. The biggest hangup is the waiting time for your electrical supplier (PECO) to initially approve the installation, then you have to AGAIN wait for your local township/city AND PECO to come out and inspect the final installation prior to activation. This can take anywhere from 6-8 wks. for each of their approvals. Overall I am totally satisfied with their sales and installation team. AAA+++ Mike S.

Vivint Solar

The installers arrived late but they had a good reason for the delay. Jeffrey Simmons, the area manager did contact us regarding to the delay and he made sure that the system would be installed by the end of the day. When they got to the house they finished the job in no time. The installation went well and they explained everything before they left. Overall, we're happy with the installation and the entire process from the beginning to the end of the system being installed.

Linnett737 HighPlain bel air MD

The initial process was great! What sucked was the installation. The installers left debry all over my home. There was paper, cardboard, electric wire, and metal clips. I had to police the property myself before mowing the lawn. Also the system can not be turned on until BG&E installs a new meter. I am anxious to begin saving.

Worst Customer Service ever

I had to give a number that don't even deserve a 1 star more like - 100. I sold my house the first part of Feb. Real estate agent said she had all the paperwork for transfer. A month later I had to send it to them again. Now I am still getting bills. I was told I needed to talk to a Work Out Team that it has been under review for the last couple of months. I was on hold for 38 minutes and then 49 minutes both times it was disconnected. But the icing on the cake was I called back and was on hold for 5 hours and 5 minutes. When it hit 7 PM they're time the phone was disconnected AGAIN. Using this company in the first place was one of the biggest mistakes I have ever made. No body knows nothing and it always has to go to another department that you have difficulty reaching like last night. If you haven't signed up with them and are thinking about DON'T!!!!

STOP! JUST DONT!

Vivint suck! They won't even comply with their own contract. Stay away. On their contract it says that they have a maximum of 30 days to remove the panels for re-shingling. If they don't show up you can write them a notice about it and if they don't do anything for another 30 days then you can terminate(cancel due to Vivint default). I called to terminate and the person that I talked to was rude and she kept insisting that I talked to the installers even though I called to cancel my contract. DO NOT TRUST THIS GUYS.

Completed Installation

The installing crew did an exceptional job in a very timely manner. Chad Wahlquist was very professional, answered all our questions or researched the answer. We are very pleased with the level of concern to get the project complete.

Sally Mann of Englewood

I would recommend Vivint Solar! They were EXCELLENT! Very professional. They were here on time and finished on time. Brett Martinez is an exceptional Consultant!

Happy solar Customer

We have been a customer of Vivint Solar for a year now. When Jarret first came to our home we had been extremely skeptical of VIVINTs "pitch" that solar would cost use NOTHING. Yea sure, what is the catch? Well Jarret, who is extremely knowledgeable, explained it all, then showed us in writing. No intall cost, no maintenance costs, no fees, no taxes... ONLY .15 cents a KWH. Pay for the energy we make (make more than you use, and PSEG give you a credit). Oh and the government will give you a PPA credit (Power Purchase Agreement) on our taxes. yes..so you pay $.15 a KWH, to Vivint , at the end of the year the total of all your payments is added to your return. So that actually makes it LESS than .15 KWH. I am VERY happy we went solar!!!

Solar imstall

Quick and easy

Thank You Lorenzo

After a long wait for connecting the system, it is working. It been more than 3 weeks can't for the benefit to start. Had a fantastic sales rep (Lorenzo) helping answering many questions & details about the system.

Solar Installation

Work crew was courteous,professional and organized. All questions were answered. Some of work was not explained before hand

Great Job!

Great job by all from sales to the installers! My sales man was very nice and very informative. The installers were on time and did a great job.

Solar panel - Vigus residence

Our salesperson, Marty Vieira, was eager and able to research our concerns (which were more than a few) and provide us with answers that convinced us to move forward with solar panels. We had previously spoken with a few solar companies that were either unable or unwilling to spend the time needed to answer our questions. That was definitely not the case with Marty. He was patient and did not pressure us. He made it clear that he wanted us to feel comfortable and confident with our decision. It made all the difference! We know that he worked with the design team to ensure that the 59 panels were aesthetically pleasing, which was also a concern and challenge. The installation team was awesome, as well. They completed the job quickly and left our home without a trace of debris. We're looking forward to being up and running and we highly recommend Vivint whenever possible.

Bravo on a job well done

In business today customer service goes a long way. Vivint has exceeded my expectations. All who we have dealt with have been extremely professional and showed such dedication to our project. We really felt like we were the only customer that they were dealing with. We especially value the professionalism of the sales people whom we started on this journey with. Jarret is highly recommended if you are in the Long Island area!

Fast and professional service

We are very happy with our system. The install was fast and professional. We were worried about some of the horror stories about leaky roofs after install but we do not have a single leak or issue after install. We are saving money with our very attractive solar system. Couldn't be happier.

Solar Installation Up & Running... or should I say Saving!

Kudos to our sales person, Richard Howell, for all his help and support. Each and every time we had a question or concern he was right there to help. Richard is curtious, friendly and knowledgeable. He understands the value of customer service. The solar process takes time, Vivint's crews got the work done quickly but the permitting process with National Grid and the town takes time. I don't believe this was Vivinit's fault. When Vivint comes they come as a crew to get it ALL done at once. National Grid has to send a different person out each time to get something done. There is no team or crew that comes to complete the system upgrade. One person comes for this and another person has to come for that. It's rediculous. Work releases get called in but if you don't check up on them they can sit unnoticed. Grid said they never received it, inspector said they called it in to the system. We learned that the hard way. Once I took charge and followed up things moved along. I ended up having to make my own contacts to Grid and with the help of our local inspectors it got done. They apparently respond faster to residents than to the solar companies. So if you enter into the process get the phone numbers and emails addresses and follow up. So the panels went on in March and here we are the end of June and we are finally producing kilowatts credits. So wrap your head around being patient and persistent. Many thanks to Darann Smith, our customer support rep, appreciate you always following through and guiding me along the way. So are we happy, absolutely...... did it take too long.....Yes! You would think that with today's technology permitting processes would be seamless and efficient. Why can't one person come from the power company to complete the work. Each step takes yet another week. Guess not but I don't believe that's the solar company's fault. Once someone signs on the only thing left is customer service, thank you Richard and Darann. Looking forward to years of savings. Sun's out and we already produced 50 kwh today. Meters running backwards is a good thing.

Happy Solar Customer

I am very Happy with Vivint. I am saving money! The first two months I haven't received an electric bill from national grid and I have negative credits with them. The installers were very professional and neat. They cleaned up after themselves. They also reinforced the attic at no charge to help me qualify. This whole process hasn't cost me anything! Mckenzie Watts is now helping me through the rest of the process and has been super helpful. I would highly recommend going solar with Vivint.

Finally Green 😎

Solar just got turned on yesterday. Just in time for the hot summer weather. I can't say enough about Vivent Solar. Every person who came to my house from carpenters to electricians, solar panel installers and inspectors was so professional. The Vivent inspectors even came back twice to make sure that everything was ready for the city inspectors. Mckenzie Watts who coordinated the installation was right on top of things. She was wonderful to work with The down side for some folks would be that it is a very lengthy process. About 6 months. But since I knew this up front it really did not bother me. And as it turned out the job was actually completed about a month sooner than I expected I highly recommend Vivent Solar😎😎