Sunrun Inc.

Poor service and Poor Quality of Work

I made the mistake of allowing Vivint Solar to install panels on my roof over a year ago. To this day i still can not turn them on. I was told by one of their reps that the county is the problem in passing inspections on my system so i reached out. Turns out even the county thinks their work is not up to snuff and told me that vivint has a long history of installing systems that are not up to code. Now they want to charge me thousands to get it off my roof!! I tell everyone i know not to go with vivint solar and wish i had known better when they knocked on my door. Do not fall for it!

Lee

Great Company, Professional, Neat, Awesome Product 😀

All as stated

Vivint didn't over promise and under deliver. the rep explain the process, how they made their money, and how I much I could expect to save over the term of the agreement. My biggest concern was if I were to move, and Vivint truly is the only one that makes it easy. No strings attached. I love my savings, and I love being Green. They installed 42 Panels in one day, and were very respectful of me and my property. The rep showed up to just check in. Over all experience was very good.

Easy and efficient

I love out Vivint Solar panels. I also love working with a company where everyone is so dedicated to excellence. They have enormous pride in their service and quality and it shows. Thanks for saving me a ton of money while helping minimize my carbon footprint!! I ❤️ Vivint!!

Very disappointed

We signed a year ago, panels installed in May 2015. I was almost hit by a bracket they threw off the roof! Some transformer work had to be done by the power company and was completed 6 months ago. I hadn't heard from them since December 2015 so I reached out to the saleman who signed us on to find out my service clerk no longer worked there. The new rep tells me they are waiting for the transformer work to be completed......the last email they told me I could check with the power company.

Fraud - Stay away

I cannot believe that I have write this post, but here it is. Vivint showed up to our house while it was canvassing the neightborhood. Jordan Bagwell, the sales rep was quite nice. He explained the process and we asked very pointed questions: "what if we sell?" Answer, no cost, we just show up and take them away. "what if we remodel" No worries, for $500, we take the panels down and put them back up. After waiting nearly 8 months to get the system turned on, we decided to sell our house. It was only then that we learned there was lien on the house and to have the panels removed would cost $24,000. When we asked where that was in the contract we signed, we were shown a secondary document that wasn't signed, and never shown to my wife that had this language buried in it. Turns out that Jordan Bagwell sat at our dining room table and lied to us to induce my wife signing the contract, he also neglected to show this very important document. Do not, under any circumstances use vivint.

Horrible service

Horrible service after a year waiting for solar panel and start " saving money " , don't you guys do a inspection and figure it up how many solar panels a house is going to need base on the family size, appliances,etc to supply enough energy on winter time , not only on summer time now i paying double than i was paying a year before call customer service and billing dpt and the only answer they came with is that the days are shorter , what a bunch of crap I will never recommend it to any of my friends or family

VIVINT SOLAR

I've waited for almost two years to turn on my solar panels after the Vivint staff had introduced and convinced me to get them solar panels on. And till this day January, 2016 mind you since April, 2014. They are still not turned on. I've contacted the first representative that had personally came over to my house the number he had provided me no longer belongs to him its a wrong number. So I reached out to the number online to another representative and ever since then its like phone tag back and forth after a period of three months the representative decides to send me an email telling me that they had installed my solar panels in error and that they will remove them by this Thursday 01/21/2016. Reason for removal is because there can't have more than one house on the lot that I reside in with solar panels on. If that was the case why did the representative even bothered wasting my time talking and trying to convince me to install them solar panels in the first place? Not only that but my main concern is are they going to patch up them holes that they had done to my roof to install them and the whole side of the siding of my house. Should I be concerned about water getting into my attick and having future mold. I am very disappointed in Vivint. I do not Recommend, I repeat don't even bother wasting your time with them.

Horrible!!!!!!!!!!!!!!!!!!!

I should have listened to my friend when he said to stay away from Vivint Solar. The process started back in May of 2015. Sales man promised that the entire installation would be a smooth process. It turned out to be a nightmare. Nothing smooth at all. O.k. Maybe the smooth talking to get one to agree with the terms, but everything else was B.S.! They were quick to install panels onto roof that failed inspection 3 different occasions, oh did I mention about 3 missed appointments causing me to lose days of pay because Vivint were no shows. They did come back to fix 3 leaks caused by installers, and it only took countless amount of phone calls to get someone out to repair holes in roof. They rushed through installation missing a lot of details that the town inspectors failed and pse&g refused to swap out meter because of some other b.s. Vivint forget to install. Now we're in almost mid January of 2016 and still no service! All I'm still getting is a bunch of excuses as to why I still don't have Service! They do collect the s racks the panels collect, wether or not I'm reaping any benefits. I hope at the end of all this, I see a drastic change in my electric bill, but I have a feeling that I'm going to get screwed Again. Thank you Vivint for nothing. If there is one thing you get out of this, stay away from Vivint Solar!

Home Owner

Do Not Sign A Lease! I was paying National Grid close to 6% per kWh not I have to fork over to them 10.9% and an automatic yearly increase, according to the Power Purchase Agreement, 2.9% every years for 20 long YEARS. Stupid, yes. Can I get out sure, pay them their blood money to own the panels, leave my home of 26 plus years after doing numerous and costly renovations, or live with the devil until I am dead or God willing a natural disaster befalls this structure. I did not do my homework, I was extremely dumb, and will regret signing that document to my death and perhaps thereafter as well. Every day I have to live with that decision. It makes me ill, physically that I could have done such a thing and worse there is no way out. You can always fix or change other mistakes made by you or others, to your home, friends, not this one. Don't do it!

So far So bad

Its been a year now since I've had this lease and the power generation has not been enough for my property. As a result, my true-up bill left me high an dry! After the panels went in, in seemed like saving what added up to be about $90 per month from my PG&E bill every month which in reality only amounted to a balloon payment of $1100 at the end of the year from PG&E. Excuse me, where are my savings? Also, after learning this the hard way I never hoped I would have to deal with Vivint's customer service. But now that I am, I'm finding that they are all incompetent and not very helpful. They boast an up to 40% savings on your power bill. This is just not true. They have also promised to install more panels as we need and we will see where that goes. I have to say PG&E was far easier to deal with. If you are going to do this buy your own panels and make sure you install enough of them. Now I am stuck in a 20 yr lease with Vivint a not so great company.

Vivint.Solar - Complete and Total Incompetence

If you want a Solar company that takes 2 years to turn on your system, breaks your panels while being installed, arrives unannounced and uninvited and not during your scheduled appointment time, has the wrong schematics for where to install, then this is the company for you. Complete and total incompetence! I signed the agreement in January of 2014 and one week ago my system finally got turned on.....and they have some fantasy I'm going to allow them access to my bank account for a direct payment....over my dead body. They will learn to bill or come get their crap off of roof.

The Worst company I have EVER dealt with-avoid them at all cost!

Every step of the way for the past 6 months this company screwed up EVERY single time BADLY! From causing a disaster with the installation with trash left everywhere that took hours for me to clean up and even caught them using a saw one foot from my expensive Lexus in my garage. Just could not believe a company would do these kind of things and stay in business. I was absolutely "PROMISED" when their employee needed to access my home while I was at work that they would be careful about my two beloved dogs and would shut the gate when they left. The gate was left wide open!! I still do not have solar Jan. 4, 2016????

Vivint.Solar = total incompetence

I signed an agreement in June 2015. The first electrician of about 8, I believe, came in during September 2015. It is now the end of December 2015. I also have a Genrac generator. Each electrician complained about the competence of the other. The system is still off line. By its actions you damaged the generator transfer box and the generator battery. Electricians and Tanner May, from Vivint, promise to call – they do not. I have lost time. The system already failed the town’s inspection. I have lost money. I am aggravated. My blood pressure is high. Meanwhile, the Solar panels are not on. The generator is off line. I was promised that that these folks are competent and capable of doing the work correctly in a timely fashion. By its conduct, these actions and omissions were false and misleading.

Very Happy

We've been very happy with Vivint Solar. Our two Jaden was professional and answered all our questions. Our install was smooth and we look forward to saving money on our energy bills.

vivint solar was great

We had a great experience with Vivint Solar. The sales rep let us take our time and did a good job answering our questions. The best part is we thought we were going to have to spend a lot of money to go solar, and we didn't pay any money up front and we save money on our electric bill each month. I was also impressed on how quick the process was after we decided to move forward.

Welcome to Solar Hell if you Choose Vivant

In May of 2015 a Vivint Rep knocked on my door promising the ease of install and cheap electricity from the sun. The whole process was to take 1 to 3 months max (but no system ever took that long). Vivant installed a system on my roof in July. As of today November 5th not only is my system NOT operational, NO ONE at Vivant has any idea when it might get turned on. There seems to be no process in place and most calls go unanswered. I can't get them to escalate this issue or even get to a manager (asking for a manger gets you hung up on during the transfer process). The executive leadership team does not include any customer service representation. All I want is my system to get turned on.

Schroeher review

Our experience with Vivint Solar was nothing but positive! Everyone we delt with was professional and very personable. They were informative and polite. I never felt silly asking a question and each person took the time to answer the question or find an answer for me. I would highly recommend this company.

Review of Leonard Bullas

Installation of the system was done promptly and after all the permits were obtained and the installation turned on, it has operated without a problem, Cost of the electricity is approximately half what I paid to Edison.

Very good

Excellent installers and salesmen but corporate office lacks in communication.

vivint solar a 6 month wait

In nj I am now told it will take until dec 8, 2015 to finish hooking up the solar. The panels are already on the roof. this job started in july . even though they are giving me incentive I feel they should of finished my job , instead of going to a new one. Did they receive the sec already ?

cathy hurst

it was quick,painless and in the end beneficial to me.

Installer

It was a professional job I was impressed

does any one know what they doing

So I bought in to your sell. My panels where installed at the beginning of July and now it is Oct and I have yet to see this system go live. Months of no communiation and then I hear they need to change the main panel. That was done and then I hear well the guys didn't take the needed pictures. So that was done and now I hear it still isn't right and in a week they will be back. No one can explain why this is happening other then to say the ball was dropped. That seems to me to be an understatement. To anyone out there considering this company think twice. I will never be recommending this company to anyone I know.

Warith

Outstanding service from Warith and with Vivint overall. Happy I made the move to go Solar with Vivint. Nice not to see a PSEG bill for a few months.