Sunrun Inc.

First time doing a review

"I have had an extremely disappointing and regrettable experience with Sunrun’s project. The process was marked by unfulfilled promises, a significant lack of transparency, and consistent misinformation. I encountered conflicting statements from representatives, which led to considerable frustration and confusion. As a result, I feel compelled to advise my family, colleagues, and online communities, including Reddit groups, about the substantial difficulties and ongoing challenges they may face should they consider purchasing any Sunrun product. I strongly recommend exploring alternative options."

MISLEADING COMPANY

Do not sign any contracts or agreements with sunrun! They are very dishonest and misleading. You will NOT get 6 months free as told when solicited. You get a visa card after paying 3 months of sunrun bills plus your addional National grid bill. My electric bill has dou led since receiving my solar panels. Also will cost 45k to buy the panels and end the contract. It is NOT worth the money.time.or aggravattion

Solar by Sun Run no longer is meeting the 95% threshold in pGE charges as I was told it would and customer care refuses to address the problem. Sun run charges me about 230 a month while pGE bill is about 180. A month. This is no where close as to what I was told my lower monthly pGE bill would be. Your customer support is the worst I have ever delt with. They don’t care. The need to stop reading from a script. Pretty obvious

Sunrun no good

I have sunrun solar panels and service since August 2024 and so far I have not saved any money. My Edison bill still the same. I’m think about stop paying it and see what happens. I’ve tried calling customer service and it’s useless. They say my solar performance is good. Really? Then why do I still pay Edison? Once they lock you in a contract, they don’t give a shit. Solar panels are useless and don’t work.

Horrible customer service

If I could give this company 0 stars I would. My system has NOT been producing energy since September/October 2024. The company does not respond to emails or phone calls requesting assistance. The only update I have received was to tell me some parts are on order. Waiting for the problem to be resolved should not take almost 6 months. This is unacceptable, would not recommend using this company based on the customer service that I have received.

Worst company ever don’t sign up

Don’t sign up with them. They don’t care. You can never call to a live person. They never call you back. Customer service worst that I have ever seen. The system doesn’t work the way they say. I wish I never sign up with them. They workers suck. trejon.hollins@sunrun.com, sean.hutchison@sunrun.com For over 2 months trying to fix my problems then always say they will call you back and they won’t. I have nothing but problems with them. I should have sign up with Tesla. I can’t wait to get out of this contract.

No 'proactive monitoring'

Sunrun has HORRENDOUS customer service. My contract states that Sunrun will proactively monitor my system. If so, why was it not working from January 11 - February 11?? After seeing the lack of solar generation I called and was FORCED to sign an agreement with a $600 service charge in order to schedule a service call. Now I see that the system is working and called to cancel the appointment so as not to incur a $600 charge even though my system is under warranty. I was told that the technicians remotely 'fixed' the issue. I asked to find out what they did/what the issue was but this is not allowed. I could only talk to customer service who I know from previous experience has no information to share. Conveniently the supervisor is not available but they will 'request' that she call me back, but no guarantees on if or when it might occur. So I have lost 4 weeks of solar generation with no explanation or why it was not discovered from January 11 until February 11 until I ALERTED SUNRUN to the failure. Also I am not able to find out how the remote techs solved this problem or if it might occur again. I guess the burden is on the homeowner to do all the proactive monitoring.

Terrible support for remove and replace for roof replacement.

Requested a remove and replace order on 101/24 so I could have my roof replaced. received a quote on 10/4/24 that included a line item for redesign cost (if applicable). Since all I wanted was the panels taken down and then put back up there was no need for a system redesign. After 6 weeks Sunrun was not able to perform the work before my roofing contractor was ready to start, so they assigned my project to a California business located in Sacramento. They were told by Sunrun it was for a roof replacement along with removing and replacing the solar panels. When I told them it was just to remove and replace the panels, they contacted a company in the bay area to do the job. They did the job of removing and replacing the panels without issues, and reused all the equipment that was on the roof to start with. Three weeks later I received a bill from Sunrun that included a charge for a system design of $1400.00. Since no new parts were used and the system was put back exactly where it was on my roof, I do not believe I should be charged the $1400.00 redesign fee. I have spent the last 5 weeks debating this issue with customer service without success. I would like someone else at Sunrun to get involved in this and help me clear this charge from my invoice. My case # is 15979126

Sun run panels

Horrible company no customer support rip off artist they were supposed to put 14 but put 12 system doesn’t work electric bill still 200. Don’t use them

worst service ever

Do not use this company . Lack of information and services

Stay away

Sunrun took advantage of my senile grandparents and had them sign a contract to install their panels shortly before they passed away. I inherited the house and when I tried to get them to take their panels back I was told (because of the contract they tricked my grandparents into signing) I inherited the remainder of the contract and I had to buy out the remaining years before I sold the house. No one wanted to buy the house with the remaining contract because of how awful the monthly rates were. Evil company, stay away.

Worst Decision I Ever Made - Beware

They lie, they cheat, and then you will get the biggest energy bill you've ever seen AFTER they turn the panels on. Your roof will leak, and they will claim no responsibility. Then your local fire department will tell you how.much they hate the panels, because they make fires so much harder to put out. Stay away from Sunrun. They are shysters.

Sunrun is horrible company does not live up to what is promised

During the summer the solar panel energy offsets but during fall and winter it under delivers and does not generate any power at all. When calling sunrun they give me run around saying the power generated is correct and maybe we need to clean the panels. After cleaning the panels I get same result and electric bill is over $400 unbelievable. Sunrun claims they did they everything right and they can’t help out except we use less power.

RUN from Sunrun

Sunrun is completely incompetent, not to mention if you have any issues its a week to have management to contact you! We had panels installed almost 10 years ago and it's been nothing short of problems. First when we had them installed they did a roof inspection which passed. I was a bit surprised as the roof was 20 years old and we had a lengthy discussion about this as I knew we would need a roof at some point. I asked them what the protocol was with putting on a new roof and they said they would remove and store them temporarily no charge. When it came time they charged me $500. Through much of MY effort battling with them, they removed the charge. The other initial problem was when they showed us the layout for the panels. We thought it was a bit odd Sunrun put panels on a portion of our roof which is under 2 giant Silver Maple trees and we talked at length about it as they are only getting bigger. When the tech came out to my house, to investigate why the panels on a portion of our home were not producing like they should, he asked why they installed panels under the Silver Maple trees right by the house which create an ALL shade area. We said this was the layout they provided and we had questioned it at the time and he had assured me they would be fine. It was also particularly odd since our house is a rambler and there were PLENTY of other places they could have installed and he said they use calculation and the sun is part of the variable, all lip service . I told the guy then to just have them removed since they were not doing what we needed and leaves build up under the panels and critters are living there. Weeks of back and forth and then just nothing from Sunrun, not a word. When I finally followed up some time later to see when they were going to have them removed they informed me they resolved the problem by discounting the panels that are not producing. WHAT??? Now that we are doing a 2nd mortgage on our home in order to do so we have to pay off the panels, INCLUDING the panels which don't produce! Sunrun is using "hard sell" tactics and unethical business practices installing panels in places they know will not harness the energy just to sell extra panels. Why would we pay for panels that do not produce due to THEIR poor placement? They have refused to remove them; this makes no sense. There is no way in the world I would recommend Sunrun to anyone. ABSOLUTELY NEVER. Now we are struggling with Sunrun to do the right thing and remove the panels that are not working or reduce the payoff due to their own error. We do not want them relocated at this time by Sunrun. Why would we allow them to do further work on our home when they didn’t do it right the first time. Shame on you!! If I could give negative stars I would, with exception to Juan today!! He was the nicest gentlemen by far. DO NOT DO BUSINESS WITH AND CHECK THE BBB. Awful company.

Zero Help For nearly 3 months

I have been asking for service on my panels since 17 November 2024. It’s now February 3rd. I have called, emailed, and chatted no less than 15 times. Then I got emails stating that I was in breach of contract for not getting service. I have set up 3 appointments and even provided my gate code all for 3 no show no calls. Literally the worst customer service I have ever experienced.

Solar panels not working

The solar panels that were installed on my house were not working for over a month and a half. This was the initial install, so perhaps SunSolar needed to do something on their end. They said they would put a request in for the Freedom Forever company to call me to set up an appointment to look at and fix the error, but Freedom Forever never called, and never came out to look. Magically the panels are now working (which is concerning bc/ I don’t know if the actual issue has been fixed). I made a payment (which was automatic) to the company and when I called to ask for reimbursement for their panels not working for a month & 1/2, they refused to reimburse bc/ I apparently “opt-ed out” of maintenance support. After talking to the rep, and asking him how I can opt-in, he stated that they don’t offer that as an option at this time, but that they “may be offering” an opt-in option “in the near future”. Based on the disturbing conversations I have had so far, I am really dissatisfied with SunSolars customer service, and pray that we don’t have these kinds of solar power problems for the next 25 years which is how long I sold my life to this company. Maintenance support should be an automatic service for any solar panels going on any home.

The worse solar panel company!!!!!!

To whom it may concern, I am extremely dissatisfied with the products and services provided by this company. Sunrun has proven to be untrustworthy, and I feel misled. The solar panels I purchased have turned out to be the worst financial decision I have ever made. Despite my investment, I have yet to receive a bill that reflects any savings, and I am burdened with the cost of equipment that seems to have little value. I was informed that there are no technicians available to inspect their products. I simply want these panels removed from my property, as I believe the company is taking advantage of customers with subpar offerings. Additionally, selling my house has become a complicated issue due to this situation. The stress this has caused me is overwhelming. I sincerely hope this company is held accountable for their actions, as they are clearly deceiving consumers. Worst Decision Ever , Mrs. Moore

Never go with sunrun

My life is miserable after I installed sunrun solar panels. The agent Daniel told all lies and trapped me. I ended with unnecessary bills and not getting benefits. Customer service is not helping and saying the agreement gives different information. The agent told all lies and everything opposite the truth. The agent blocked me after installation and not helping me. The agent said I will be getting Costco reward program, got my Costco information but never signed me up through Costco. He said my monthly electricity bill will be around $5 other than solar rental fees. I am ended up paying regular electricity bills in addition to monthly solar leasing fees. The agent said I can cancel sunrun any time but that’s not the truth. I am stuck with it for 25 years. He said sunrun will transfer solar panels with their expense if I move to a new home. The truth is they will never remove it from my house. Another promise was In case of roof repair they will reinstall for free but that’s not the case. As per Sunrun agent I will own solar panels at the end of 25 years. Now they say I have to purchase it at market value even after leasing for 25 years. Like so many other lies… I can’t even get tax credit. No use even after contacting customer service.. They say they are investigating, takes months but eventually one answer. Solar panels are doing its job. But why I am I not able to reduce the bill? My life is miserable with sunrun. Never go with them. I was never cheated like this in my life.

STAY AWAY!

We were sold on the idea of solar from our sales rep, WOW a fixed price in SoCal seemed great, let’s finally run the AC!!! Now to our horror and extreme financial burden we are getting legal representation to help us out of this nightmare. Sunrun locked us in at nearly $160 a month, not bad for LA, but when their system and production became shit, guess what, we are pulling 100% from the grid so Edison is back saying 200-300 a month plus Sunrun is passing the buck to Tesla and and still takes their 160. So for months we have been paying double bills, Sunrun just acts as if you can go F-yourself and says our system is fine. Please do not trust this company, solar is not worth it, Sunrun is not worth it, we are literally bouncing checks because this company doesn’t give a damn if their equipment is working properly. If I can stop you from making the worst decision of your life I will feel a little better.

The single worst financial mistake I have ever made in my life

This started 2 weeks after I gave birth. The salesman knocked on my door (despite having a do no solicit sign up) and I am holding a 2 week old baby. This is my fault as I was out of sorts but they continued to come back several times until I simply said to go ahead and install solar on my house. Truthfully it sounded like a good idea and the way they described it was that I would basically be paying the average of what I was already paying. There would not be a "savings" up front but the savings would be that their plan would only increase approximately 3% each year while electric companies can charge increases much higher than that. We have now had our system installed for over a year so I wanted to compare our electric bills were to prior to installing solar. Turns out we paid $659.35 MORE this year than any year without solar. I am so mad at myself for agreeing to this and I would never recommend Sunrun to anyone.

Company is not trustworthy and definitely not truthful

I had my sunrun person first come in May 2024 and he was fantastic from start to finish when it was installed in September 2024. I referred a friend and they were getting gift cards to compensate for the crazy cost of eversource until their panels were installed, which happened in about half the time that ours took to install and we never once received these gift cards as well. In January 2025, the panels started to really not produce very well. There had been a few days here and there every single month where there was almost no production prior to this and nothing was done. When I saw the issue error, I contacted Sunrun after a couple of days just to see if it would go away or if they would contact me, but nobody actually did anything. I called up and they just gave every reason in the book, said they would make a ticket and I would get a call within 24 hours. A few days later I called back to see what was going on and they told me the case was closed and that the panels were working but the app then said that there was an error still, and they just made more excuses. Nobody will call me back and people refuse to actually be honest and I will 1000% never be referring people again and once the contract is up, we will be gone. They’re not trustworthy, they’re not truthful, and I have talked to some really rude people as well. I regret getting these because now we are paying triple the amount for our eversource bill on top of what we pay, Sunrun.

Solar Scam

The greatest regret of my life is dealing with the sunrun. For the past 1 year and 6 months now, my solar panel has been faulty and I tried my best to reach them, but all my effort is abortive. From the manager, and rep, they are all garbage.

Do not use Sunrun

We installed Sunrun a couple years after we moved into our home. The rep approached my husband at Costco and convinced us to take advantage of the solar rebates before they expired. We live in Sunny Orange County where it's sunny and hot alot so it seemed to make sense. This was the biggest mistake we made with our home. Since then, we have had leaks in almost all areas of the house where there are panels. There have been leaks in both my children's room, our master bedroom. The leaks have caused countless issues, and roof people coming in and out. We have dealt with leaks every time it is "rainy weather" and there have been serious leaks at least 6 times now in the last 6 years. SUNRUN keeps pushing us off to the roofer that installed, and will not cover these issues even though they are all completely due to the solar panels and installation. We have spent more than $15K in roof repairs POST installation. SUNRUN has not given us the service promised, and we regret installing with them at all. Please save your money and do not install with SUNRUN. Do you research and find another responsible party. Even though Costco allows them to cooperate with them, this is one instance where I think Costco has made a big mistake in trusting a company that does not have the integrity they say they do.

Sunrun is the worst company I have ever dealt with. It started with the salesman. He never delivered anything he promised, as a matter of fact he just disappeared after the sale was final. It took them a year to even get started on the install. It's now been two years after that, and my roof leaks. They say that wasn't there fault, I never had a leak until now. Just a horrible company to work with. My neighbors had a company come in a year after me, they had the install done before me, and no complaints. Stay away from Sunrun.

Not Professional

While we are happy to have solar panels we found Sunrun installation and follow through to be quite unprofessional. From the way they first treated our property all the way to final steps and communication, we have felt that we as their customers were last on their list of importance. In other words, very definitely not what we expected and extremely disappointing.