Sunrun Inc.

Vivant solar Florida Pinellas park

I had a wonderful experience with everyone along the way to my clean energy. Polite, helpful,safe institutions. .

Great company and service

Kenny Lee is a great salesman. If not for Kenny I would not have used the Vivint. I am pleased with the services and I am looking forward to a continued relationship A1 service guys great job.

Vivint Roof Repair

In January of 2015 two leaks where detected in my roof due to the installation of the panels which where installed in 2013. It took 5 months and multitudes of crews and roofers to find the leaks (I found them in a week) and repair the leaks. Shortly afterwards 3 more leaks where found and were attributed to all the traffic on the roof trying to repair the original 2 leaks. The leaks where repaired but at present (February, 2017) the panels have not been reinstalled. Working with Vivints damage resolution department, installation department and supervisors has been very daunting and at most times very frustrating.

PLEASE DONT SIGN UP WITH THEM

This company is a total scam!!! You will be told you will be saving money, you wont be. I am being charged more per kWh with Vivint then my own electric company (pseg). They never installed a rodent barrier so I have a squirrel infestation on my roof. They won't fix this problem unless we pay 800 dollars! Who installs a solar panel with no guard? This is how Vivint honors your 100% maintenance guarantee, they will charge you for maintenance (great scam they have). I have Squirrel urine stains all over my exterior stucco, I've tried 3 different cleaners and the stains still show. Nothing like trying to go to sleep at night wondering if rodents are chewing through electric wires on your roof. They'll allow me out of the contract, it'll only cost me 40,000 dollars to buy the system from them. They also add in 20 years of future electric charges on top of the labor and parts. If not I can simply sell the house, hopefully the next owner won't mind being over charged for electric, worry about rodent urine, nests, and fires on their roofs (Great selling point right?). Please whatever you do, stay away from this company...If even one person sees this and can avoid this scam I'll be able to sleep a little better. STAY AWAY FROM THEM...Don't believe the hype.

pigeon poop

We went with Vivint as they were the only company doing solar leasing at the time. I wish I had waited for other companies to come to Albuquerque so I could go with a better company.Here at the problems that I had. 1. It took a year from the time we signed up for the panels to be working 2. referred several people and never received my referral money 3.The worst one is they did not install any animal guard and now we have pigeons living under the panels. Vivint will install a guard but we have to pay for it. So we now have lots of pigeon poop on the roof and sidewalk. We can install something ourselves but it can't touch their panels. 4. Other companies build their system to keep the pigeons out so shop around

An Absolute Pleasure!

Vivint Solar is a wonderful company and a pleasure to work with. Our company representative, Tommy Court, was awesome; from start to finish he made sure to explain all the details, keep us informed of progress and was always available to answer any questions. The install itself was also quick and easy. ( I was also very pleased to find that the installers were quick but efficient.) I will be recommending Vivint to my friends and family!

Great Experience

I should start by saying I was a little hesitant to go with any solar company; especially just given the number of negative reviews. We decided to go with Vivint just given the positive interaction with their sales rep. They took care of everything from the initial site survey, scheduling the install and keeping in touch along the way to make sure things were moving forward. Even the installers had great communication on dates and times. We had them come out twice because originally being limited on daylight to get our panels installed. Overall we're really happy and couldn't be more happy.

Homeowner

Very professional -- knew what they were doing --- no mess

Saving Money Made Easy, James was FANTASTIC!!!

I have never been more pleased with anything that we have ever done to our home. VIVINT SOLAR is an fabulous company and we had their District Manager - James Preece help us. He was extremely kind and took the time to explain anything we had questions about. I have never felt more satisfied with a product in my life. WE STRONGLY ENDORSE VIVINT SOLAR and SPECIFICALLY JAMES PREECE. We have seen a tremendous savings and my husband has checked every single month and totaled our yearly savings, and it was NO SURPRISE that James was honest and correct about everything that he told us. We did not have to pay anything for the system and the company maintains it all. Since the installation - James has called us to see how everything was working with our solar panels and if we had any questions. He even called to check on my husband after he got surgery. This company and their District Manager here in NY are nothing but a class act and I feel very fortunate to have met James and had the opportunity to take advantage of VIVINT SOLAR's wonderful cost free program. In fact James came by one day earlier this winter and shoveled all of the snow from our entire driveway. He just showed up, shoveled the entire driveway out, wrote a sweet note and left. Can't say enough good about the company and about Mr. Preece who is like family to us now.

Great Job!!

Everything was explained fully everytime we asked, all questions were answered to make sure we understood, the install was very prompt and professional. Our Rep Chad even followed up to make sure all was still well. We can contact chad anytime and he responds anytime we need him.

Pleasantly surprised

We were contacted by Shane McCann from Vivint about putting solar panels on the roof of our home. Shane did a great job explaining what to expect and outlining the benefits of solar energy. Shane was not a high pressure salesman at all and allowed us time to consider all of the information he gave us before making our decision. After we decided to install solar, it only took a few weeks before the crew showed up for installation, and they completed it in just one day. They cleaned up the yard and there were no visible signs that they were even at the house when they were done. We are very happy with Vivint up to this point. They have taken care of every detail in each step of the process from financing to installation to inspection. If you are considering solar at all give Vivint a look. We are very pleased with them.

Fantastic service & great communication

My Vivint Solar representative was Clint Rawlings. He was very well prepared and extremely knowledgeable. Clint was very personable and could answer all our questions on site. I would highly recommend Clint to any future prospects.

The best customer service person ever

James Preece is one of the best customer service reps I know. One day I was at Lepages Market in Cohoes New York he was there advertising for vivint. Having in a horrible experience with vivint in the past I was quick to tell people in the store not to go with solar or this company. James was very quick to ask me why I was so upset with this company. I explained to him and X employee from vivint came to my house took all the information and never contact me ever again even after many calls. Which is truth in record. James took it upon himself to contact me again and fix things for this company in short we are now getting solar panels with the easiest painless work on my behalf ever he made it so easy I doubted the entire process thinking it would be a repeat. In less than two weeks he calls back and says we are approved. He was happy you can only imagine how happy I was. I was in shock my family is still in shock.James Preece irreplaceable as customer service tech. Let's be honest I was not going to go for another solar install with any solor company . James made it all possible for my family.

READ THE FINE PRINT

I was in the process of refinancing my home and I was informed that VIVINT SOLAR has a LIEN on my property. Also, if I decide to sell my property and the new owner does not want the solar panels I would have to pay VIVINT SOLAR about 38K. Before you sign that contract, READ the FINE print. I have been with VIVINT SOLAR for 2 YEARS and I have not received any savings----my UTILITY BILL is higher than before!

Great!

I love saving on my electric bill! My salesperson, Eddie, is fantastic!!! He is extremely helpful, friendly and answers all of my questions! Everyone I have dealt with has been professional and enjoyable to work with!

Love saving energy and money!

It was a big decision to go solar. We wanted to save money and not have an upfront cost. Our rep Danae was very personable and transparent with Vivint and their solar product. Our electric panel needed to be upgraded before being accepted SO Vivint stepped up and paid for the project. This saved us over $2000. The day of installation went very smoothly. They arrived on time, were polite, answered all my questions, neat and clean. We were installed in July 21016 and already I see a big difference in my Pseg bill. Vivint is the best decision we've made to save energy and save money. Anyone have questions, just ask us! Good luck!

My experience with Vivint

No money down. Excellent customer service. Great $aving$. I have recommended Vivint to many people who I know.

Shop around and you'll likely do better

The salesperson wash pushy and repeatedly referred to Vivint as "not some fly-by-night company." That should have been the red flag that stopped me from going with Vivint, but I trusted the salesperson and, as I would not be paying for anything until the panels produced electricity, I figured I didn't have anything to lose. The installation occurred a week ahead of schedule and unannounced. "Oh, well we figured we could just do it early." I agreed since I happened to be home that day anyway. The installation did not go as planned. The electrician told me one thing, and, either through a misunderstanding or his failure to proceed as he had told me, the hardware went up on my roof in a way that I did not like and felt I had not agreed to. The electrician wouldn't fix it when I pointed it out. "Oh, you'll have to take that up with the home office." I did. It took around 8 months to get that fixed. I called and got no answer from Vivint or the reps for months. When, again--8 months later, the issue was resolved, it was only partly resolved, and the tech who came out to do the fix literally laughed at me when I told him I wasn't happy with what he had done because that is not what his supervisor had said would be done. There was a lot of other prep that needed to happen in between the installation and when my system went live. The sales rep had said three months. It ended up being about 8. The wire to the box on the outside of my home was installed incorrectly. I had techs coming to do the same work multiple times on the same day (a grounding rod install, for instance) and telling me I was wrong and that the other tech hadn't done what I had seen him do. For instance, I saw a tech pound a 6 foot rod into the ground outside my house, and then another tech first called to tell me he was coming to do it, ignoring me when I said it had been done, then telling me I was wrong again in person, and only agreeing it had been done after he had seen the rod, the wire leading to it, and calling the office. No apology. Miscommunication at it's finest. Energy savings have been nominal at best, though I had expected as much. The sales rep, subsequent to my system *finally* going online, insisted that I was saving money. I may be saving money over what I might have paid to the electric company otherwise, but it doesn't look like it's much. I'm spending about the same amount as I was prior to going solar. That's not a huge deal--I did this mostly because I wanted to decrease our home's carbon footprint. The big deal is the insistence by the sales rep that I'm actually saving money when I am paying the same amount or more than what I did previously per kilowatt-hour. *And* Vivint's rate only goes up every year. It's been more than two years since the install. I am still finding the chopped off ends of black zip ties from where the installation techs let them fall. Professional. So, looking back, the headache from Vivint's refusal to work with me after the installation, the poor customer service, the incorrect installation, the mess I'm still cleaning up, the 8 months I had to wait until the system was turned on, and the lack of any appreciable savings and prospect of not ever seeing any savings in the future all make me think that I should have done more than just check out a few companies and go with the best offer.

Chase, really know his stuff

Chase was very knowledgeable snd helpful. He knows all of the Vivint products abd services.

Great

Clint Rawlings from the Frederick md office was a great help to us explaining how everything worked

Excellent customer service

Our rep was very informative and answered all of our questions and addressed any concerns we had. The install went smoothly and much quicker than the anticipated time frame.

Great savings

Best thing I ever done.

Pleased Thus Far

From the first contact to the present time, we have been pleased with Vivant Solar. Our first company representative, Dustin, has been patient with question after question.... providing answers with additional information if necessary and/or researching an issue when he did not know. Responses were timely and often provided with web links to assist in our own research. When the day finally arrived for installation, we found the crew assigned to us to be friendly, respectful and professional. As the job took a day longer than expected, they went out of their way to accommodate my work schedule. Soon after, we received an e-mail and phone contact from our assigned Company Rep moving forward (Dustin has indicated his desire to remain a contact if needed). We can only assume that the process from this point on will be managed as well.

Deeply frustrating

I had really high hopes for Sunrun, but they've really let me down. Physical system installation occurred September 2016, but due to a missing piece of paperwork the system sat dead from September until December. When I finally took the project over myself to file the paperwork, I learned that my Sunrun project coordinator had had the paperwork since October, but did not file because he assumed my utility would not accept it. Never checked, just sat on it, and would still be sitting on it had I not pushed to close the issue myself. At that point, up and running, I was willing to forgive the error and move forward; however, about a week after we began generating power, my system's output began to trail off, and is now producing no power. Working with their support department has gotten me to "Have you tried turning it off and turning it back on again?", and the system has now been dead for another month, with no response to my emails and no technician onsite after another month of not generating power. Of course, they processed my lease payment right on time. If Sunrun wants to differentiate themselves in a competitive market, they really need to work on their project management and support. As of right now, I will absolutely be recommending going solar, but absolutely recommending against going Sunrun.

solar panel installation

So far all is going well. Very informative and friendly personnel. The equipment was put on in one day and passed all the city requirements and A.P.S. Now the true test will be in how much we save each month. I don't expect to see a big difference until April.