Sunrun Inc.

THE WORST COMPANY EVER

Had solar installed a few years back asked the rep what happens if I sell - he says no problem if the new owner does not want them we will come out and take the solar panels. They are rude and won't work with you - pretty much said too bad we got you. Awful people - hopefully they will get theirs

Bad company

Beware,This company is terribly ran, every couple months a tech has to come out and fix sysem, so you have to stay home and wait in their 3 hr window. I have 32 panels , majority of the time I get a huge bill from PG&E because my panels dont work half the time. Does Vivint care ? Absolutely not, they will tell you what you want to hear until panels are installed and then they dissapear, on to the next victim.

Sunny Review

Our representative Christopher Lawless is an exceptional person and sales representative. Chris provided no pressure, gave accurate information, answered our questions thoroughly and I believe honestly. We asked a lot of questions (including questions Vivint reviews) and he provided follow-up responses and gave us reference requests that we could call and e-mail. The panel installation was completed in one day and on time, The installation crew worked hard, were extremely polite, respected my property and cleaned up after themselves. The panels look nice on my house and do not take away the appearance of the house. I actually kinda like seeing them up there. Our experience with Vivint Solar, at this point, has been remarkably smooth. We are waiting for our power company to replace our electric meter and once that is completed we can begin to use the sun rays to power our home. I understood that this is a timely process to get through local government approval, the power company, financing, installation and eventually start-up. Once everything gets fully operational, I will be happy to make an additional comment on our service and savings. However, at this stage, I could not be more pleased with my experience with Chris and the installation team. I am eager to see my pow

Panels never hooked up to the grid

We installed Vivint October 2015, on October 2016 I found out that our solar system was never hooked up to the grid therefore Vivint solar was estimating our usage and charging us for it. When I spoke to customer service they admitted their mistake and said that I would have a refund coming to me. It has been 3 months now and I am still waiting for my refund. Everytime I call Vivint, they give me a different story about how the amount has or has not been approved. I can never speak to anybody higher up than a supervisor. When you ask to speak to someone higher up they say that there is nobody you can speak to and they refuse to give you any information. I was given a corporate number supposedly to handle customer complaints and Tyler who is a supervisor there basically told me there was nothing he could do to help me and that I had to speak to somebody in the Fleet Department. Well I've spoken to the people in the fleet department and they're the ones that keep giving me the runaround. How ridiculous is it that you can not even talk to somebody at a corporate level what kind of company is this?

Big mistake

paperwork was submitted to both town and jcp&l slowly. There is a 15$ PER Month extra charge (was never mentioned before we received our first bill) if you do not agree to automatic deduction from bank acct. After we pay Sunrun every month, then pay JCP&L their fee, we are now paying MORE per month for utilities! Very regrettable decision to do this installation

Scam

They installed a system that is mis-smatched causing the inverter to report over what is really being produced. They are charging me almost 3x what the system is actually generating. No customer service. The just keep to the talking points.

cost to use

I added solar to my house through Vivint and had not been connected long enough to get my first bill. About 2 weeks after the installation the rep called me and said I could save more. I was advised that I could add 12 more panels to my roof. The same section that they told me before that panels could not be added due to no sun. The catch was that I had to have a whole new 2nd system and they would have to increase the cost greatly. New big boxes on the side of my house and pay more money. Keep in mind I have not even received my first bill from the first set up. If I could go back, I would not have used Vivint Solar.

Poor customer satisfaction

Since I have solar I am paying more now then I was. Called to see and I was just transferred from department to department. They owed me a credit since May. It's now December and I still do not have it. I needed myboanels removed to a very bad roof leak. They told me as per my contract it takes 30 days. They did not care I had water coming into my house. When asked to talk to a supervisor one was not available.

Be aware

Before you sign a contract with Vivint Solar, read the small print! We had the panels installed in 2014. All was going well until we tried to do a refi on our home. Our credit union requested Vivint sign a form saying that the Credit Union would be first position on the lien list for the property. No problem we thought since Vivint has no lien on the property. We were wrong! I won't go into all of the legal stuff, but the only way we could get our refi is to buy the panels, at around 38,000. So before you sign that contract, READ the small print.

Customer service

Worst customer service ever. I am concerned about the wear of my roof and the company just told me that they made their mathematical measurements and it meets the standard of my homes area. Never mind my concern for my safety or families safety. Worst CS I've ever dealt with.

Still not working after over 6 months

We have had the panels on our roof for over 6 months now and they are still not hooked up completely and are not working. I feel as though we are getting the run around. Every time we follow up with them for an update we just get put off with something they are waiting for, an inspection, the town. The process started off good, but since the panels have been on the house the only ones benefiting are the birds using them as their home. I wish we never did this!!

Don't try and move. You're going get screwed

The service was fine while I was there. Now the problem happens when you have to move. You may not think that you will someday have to. I'm in the process of moving. I been out for nearly six months now and I have to still pay for services. I just found out that a transfer letter was emailed to me even though I was never told. Ok, now once I get the equipment transferred to the new buyer then I'm in the clear. Here's the kicker. If the buyer doesn't want the equipment. You have pay for it. Outright. Make sure you pay attention to that contract people. Don't make the mistakes I have.

Not impressed

I am at the end of the process with Vivint solar. It has taken significantly longer than expected, we were estimated to be live in Aug or Sept. during the process the electrician changing my panel blew out my pool panel. I was unable to verify it because there was a storm that coincided. (I do know that he voided my warranty on the expensive pool breakers) However I was stuck with a $2,000 repair bill. Even beyond that the processes has been slow and difficult. I would NOT recommend doing business with Vivint.

Smoke and Mirrors

I wish I had read the reviews before I had our panels installed last year. The process from the Rep coming to our door to the install was a piece of cake. Even the first few months of the panels working was great. Then I received a bill for $508 for the last billing period! Most of that month was with sunshine too. I called the service people. And called. And called. Still waiting for a call back after 3 weeks. This bill was higher than my bills to Pepco have ever been. But try getting someone on the phone to fix the bill let alone fix THEIR panel [I was told one wasn't working when I called]. So buyer beware is right- it's all smoke and mirrors!

Scam and FIRE Nightmare!

Our house caught on fire from the panels!!! Vivint has been worse than anyone could imagine. We had the burned panels taken down as well as the undamaged portion, on the larger roof. We had to pay the costs for that roof to be repaired, out of pocket. My 77 year old father was displaced to a senior apartments. Six months later, he was was so sick with stress, he ended up selling the house at half its worth (half-repaired). Vivint is still charging him monthly, for solar power even though there are no panels up and he does not own the house. This is one year later. He has called and complained but, no one will show any compassion. I am totally disgusted, about how they are treating my father. This has been a huge loss. Our family home gone and still being billed for solar power that is not being used. They intend on continuing charging him for 20 years. The fine print of a 20 year contract was not explained to my father. Vivint has taken terrible advantage of him. My father still can not sleep nights due to this trauma, mistreatment and displacement.

Terrible company and even worst customer service

This company is a total scam. They original calculated the wrong amount of panels needed to produce enough solar energy to meet our electrical needs so we incurred an add'l assessment from our electrical company. Then after we complained our electricity bill they added more panels but neglected to tell us that we would be paying for the add'l energy these panels produced. When I called to get explanation as to why we are now being charged more the lady at Vivint said she only worked in billing and could not answer my questions. She then proceeded to transfer me to another dept which transferred me to another dept and it went on and on. Our original customer service rep that was available during the installation of our 2nd panels was not longer returning my calls or emails after the installation. I was finally able to talk to someone after I refused to pay our monthly bill but even then they said it would take over a month to analyze our account. In meantime they threatened to send us to collections if we did not pay our monthly fees. What a racket this company is. I would highly recommend to stay from this company and make sure you read all the "fine" print when considering any solar company.

total thiefs

This has been my biggest nightmare. I safe no money what so ever and to top it off I have to sell my house and the new buyers are not interested in ta king over the lease. Then I find out that vivint gets a huge government credit. I asked them I need to break the contract because the new buyers is not interested and they tell me that I have to buy the panels for $38,000.00 they are crazy they get credit from the government and they still want me to pay that outrages price for panels that work only when they want to work. There's months I have no services. I hate this company. They literally rob people blind. I wouldn't recommend even to my worst enemy.

Satisfaction

Our install took place on February 20, 2016 and we were told to expect 3 to 6 months before we could turn the system on. Sure enough May 20, we received an e-mail authorizing our start up. The system install, information from our rep, and everyone we have spoken to at the Vivent company have been thorough, detailed and interested in making sure we are satisfied with all involved. We have been experiencing a 90% savings on our electric bills and presently carry a debit with Vivent. I am very satisfied with the service we have received.

Vivint Solar

This company is incredible, the installation took a while but any questions or concerns i had were answered immediately by Chris Lawless. when we got our first rain and i had a leak, they were there within the hour to check it out. It turned out not to be their problem but a vent of mine that was leaking. The two young men fixed MY problem and told me they were happy to do it. I recommend this company highly and all the people that work for them. Thank you Vivint.

Terrible terrible customer support.

We were told in early March 2016 that the entire process would be complete in a couple of months and the savings would be awesome. Well, let me tell you, the panels were installed in April and upgrade on our electrical panel 7 days later...then nothing! We have called and called, been put on hold, told we would receive a return call, no return call. Finally got ahold of Colby October 10 and were told that they had to submit an adendum to the original permit and that was submitted August 9...i asked why no one communicated that to us. He apologized, said he would csll our locsl office then he sais we would receive an email, cause that's the best way to communicate with our customer support manager, we'll, no email. Nothing...yesterday a gentleman showed up, said he had to change a couple of breakers, I asked why we were not told this..he was extremely rude. I immediately called Colby and guess what..hot his voice-mail again. It has been six months and panels are not hooked up and no communication. If I could, I'd tell them to come remove these panels and repair my roof. Stay way from Vivint!!

look out - beware

I can only comment about conversations with the local Vivint rep in Bucks County, PA. Rep stopped at house. he explained the basic idea of how they worked...very basic...not too much detail. I scheduled a home review by their people to see if my house would qualify because of construction and location. I then researched and read many reviews. I emailed back and canceled based on all the bad reviews. I ran into the rep on my block a few days later. He asked why I canceled and I told him about the bad reviews. he had a quick answer. I decided to give then another try. Rep had previously taken a picture of my electric bill to take for the office. I assumed this would only be seen by Vivint staff. I talked to a neighbor a few days later. My neighbor told me that the rep stopped at his house and showed my neighbor a copy of my electric bill....What..this is my private document. I canceled my next step and I suggest you run if Vivint comes calling

Bill incorrectly & bad customer service

We bought new house. The previous owner had vivint solar. First, I sent transfer documents to vivint and called to confirm transfer successfully this June . After one month, we didn't receive any bill. So I asked the problem. Then they said they have technical issue so don't know whether transfer successfully! What?! And even my house didn't correct their server. I made appointment to fix service communication. One month after technical support, still didn't receive bill. I called, they said still have technical issue in their site, can't generate new bill number. What?! Okay..... BUT! Today I receive the urgent bill with the name of previous owner! And ask us to pay since June when we moved into the new house! Ridiculous!

AVOID if you can.....

Please....please read the fine prints on your contract agreement before signing it. We got our solar panel last Sept 2015. The sales rep was a referral from a friend and of course we were excited about saving on our electric bill. Everything was fine we were saving 50% compare from our bill the previous year. Not until I applied for HELOC and found out from the credit union that they cannot move forward with our application due to Vivint solar had already put a lien on our home. I was told unless we use the loan to pay off Vivint then maybe we can get approved. UNBELIEVABLE! Really Vivint? A Lien? Now we have no choice but to deal with it for 20 years. And paying off Vivint is like giving away your savings. Just be careful, you don't want to be the next victim......

bad sales practices, buyer beware

Do not use vivint solar unless you want to be lied to and then when caught in a lie be lied to you again. if you do hold out for all incentives. that will tell you there are no incentives so when you sign and turn over referrals and you referrals wait it out because they don't sing right away your referrals are then offered a $1000.00 to sign. I have 2 people that this business practice falls under, AFTER repeated discussions with our sales rep and we were told that vivint does no incentives what so ever. if they lie this bad before they are even up and running I cant imagine my bills ever going down I wonder if that's true too. HOLD OUT THEY WILL OFFER YOU MONEY.

Incorrect Billing

May of 2016 the solar panels were installed. There was a leak in the garage area and on July 21st , they came to take down all the solar panels. Someone came to fix the garage ceiling as it was damaged. No one called to tell me as to when they were going to put it back. I decided to call myself and found it that the schedule for me would be Sept. 14. I called everyone who would listen to check if it could be sooner so I could have electricity saved.No one was able to help me. They did not care anymore as all the paper work was done including the city inspection. On Sept. 8, I get an e-mail that I owe $24.96 to them. They went with their schedule. A meter was placed outside for us to be turned once they were done with putting back the solar panels. I tried contacting them by phone for 3 days and most often I was on hold for a half hour. Once I was able to talk to someone and would straighten it out and I am still waiting for a call back. You see I can't answer their e-mail because it can't be done. The salesman was able to talk me into having the money I owe them be taken automatically from my bank account. But when I received their e-mail that I owe them before the panel was put in , I decided to cancel the account since no one paid me any attention. I have gotten more e-mails for the money I owe them. Al I want now is for them to send me an e-mail to where I can send the payment as I'll do it myself thru my account.