Sunrun Inc.

Easy Process

The overall process of switching to solar went much better than I could have expected. While the process does take time to go through I had little issues and Camilo was always keeping in contact to let me know how things were going. The installation of the panels and the crew that came to the house were great. I just recently got the panels turned on and am very excited to see what happens in the coming months!

Great Service

Everything from initial consultation thru installation was done with professionalism and wonderful customer service. Respectful of our time and property. If I could install a second set of solar panels on my house I wouldn't hesitate to use this company again!

Liars

I told them I didnt want solar installed unless my roof was in good condition. They assured me several times that it would never pass inspection unless it was good. First hard rain and leaks everywhere. They sent out 3 different roofers and all said roof needs to be replaced that the installers took out pieces of shingles to install panels and they were not installed properly. They have sent out workers to do patch work several times and now my acoustic ceilings are cracking open. The only solution they will make is more patch work cause it really worked the last times they did it. They refuse to do asbestos testing for the ceiling that is splitting open from the leaks. All they care about is the sale, when I told them I would let others know what they are doing they just said do what you want.

Really, really bad!

I have several complaints about this company. 1. The first electrician they sent left a terrible mess and made it so we can't open our circuit breaker box 2. The first set of installers installed the inverter in the worst possible location without asking me. When I asked them to move it, they told me that they would in a few weeks after the inspections. I withheld payment until they fixed it and then they decided they needed to come out immediately. 3. The monitoring isn't working. When my husband called about it, they let us know that 2 panels weren't working and that they would be out in a couple of weeks to fix it. 4. My husband took a half day off from work to wait for them to come and fix the panels. They never showed up. When he called them about it, they said they got held up and instead of coming soon, they rescheduled us for the end of the line more than 2 weeks later. 5. I called to complain about being put off so far. They told me there was nothing they could do about it. I asked to talk to a supervisor. I was told he was busy and would call me within the hour. It is now more than 24 hours later and I have had no call. 6. I called again the following day to ask to be put earlier in the schedule. Again, I was told they couldn't do earlier than 2 weeks. I wish I had payment that I could withhold. They might get out here sooner. I have asked to be called back by a supervisor. Rather than a timely call-back, I have been told to call them if I didn't hear back from them in a couple of days. What? They really have this many unhappy customers that they don't have time to call them all back for several days? Really? 7. End result: It has been 2 months since our install. I have 2 panels not working. The monitoring isn't working. I still cannot open my breaker box. We are going on 5 weeks until my husband will have to take another day off from work for them to hopefully show up. Ridiculous!!!

Very Professional Service

The install crew was very professionally and knew exactly what they were doing. They communicated the whole process very quickly from start to finish. They cleaned up after the job was done and left no mess behind. They worked through the cold and wet weather to make sure the job was done on time. We highly recommend Vivivnt Solar to anyone considering going solar. Omar Jackson (Our Sales Rep) was also very awesome and friendly as he explained the program to us.

Homeowner

Spencer was completely professional. He answered all of my questions like it was the first time he ever heard them. He is very knowledgeable and patient.

Sales Rep Mitchell was excellent

We were approached by Mitchell in relation to going solar with Vivint. Sales Rep Mitchell Dimacale was absolutely top-notch during the entire process. We have had to discuss the details of the contract a few times over the course of almost two weeks and he was utmost professional, courteous, respectful and kind to say the least. He cares and it shows. He is highly knowledgeable and honest. He provided excellent customer service and is a great asset to Vivint. Thank you Mitchell.

Vivint solar is an unethical company scamming people

VIVINT SOLAR COMPANY IS SCAM. BE WARE! READ THE FINE PRINT!!! Vivin solar is the worst company to go with. I DO NOT RECOMMEND ANYONE SIGNING UP WITH VIVNT SOLAR. This company is not customer service based. They are greedy and and won't budge even if they are unethical. The customer is not always right with vivint solar. The property we were living on got sold, the new buyer is not signing the transfer papers to make him responsible for the bills, VIVINT SOLAR acts like it's not their problem....I have been paying the new buyers bills for 6 months. We have been trying to avoid spending the money on a lawyer to resolve this, and we should have too. Vivint has informed me today that if the buyer doesn't respond or sign transfer in 30 days then VIVINT IS CANCELLING THE TRANSFER ENTIRELY. Meaning that the buyer won't be transferring services to his name at all, meaning that I will be paying for someone else's solar power bill and that's all just supposed to be ok????!!!!!??? I don't think so! Talk about a company LACKING ETHICS. They obviously don't care how they look to their customers as long as they get paid. I have had problems with vivint customer service since day one. They ARE NOT a customer based company. They only looking out for them. We even about transferring panels to our new home and continue service with them. NOPE. The only way to remove panels from old property is if we pay almost $40,000 to buy them outright. They have me and my family who just purchased a home with a large mortgage and bills in one of the most expensive places to live (Hawaii) stuck in an impossible situation. They act like their hands are tied but they have all the power. On top of the buyer being a douche bag for thinking he'll just let someone else pay the bill. Vivint solar is a very poorly run establishment with very questionable values and ethics when it comes to dealing with their customer. I have paid $950 to them to just try and keep the peace being that it is in my husbands name and so is our mortgage so bad credit wouldn't be good. This is not right any way you look at it and vivint is standing behind their contract. I was verbally informed when the guy came out to set us up, I specifically asked him if we moved would moving the panels be a problem and he said "no that won't be a problem". It's SCAM. it's all about getting as many people to sign up, banking on people not being informed or reading the small print and then holding them hostage to the contract no matter what....even if you don't reside on the property with the panels you can still be forced to pay the bill without vivint lifting a finger to make the buyer sign the transfer documents. I'd like to save anyone form signing their life away to vivint solar. The stress this whole situation has caused is insurmountable...and the hopelessness is ridiculous. Talk about corporate Greed at its finest. way to go vivint!

Not worth it

Getting solar will require you to have two electric bills. If you are on a prepayment plan with you current provider that will end and you have to pay whatever the cost is. VERY ANNOYING!!! The broke my vents when they installed the panels which cause my roof to leak. You are also stuck in a 30 year contract even if you hate the service. Nothing you can do!!! Next the winter time the solar panels are non existent. So money is only really saved in the summer. Third problem, if you try to sell your house...you have to sell the solar panels. Which a lot of people don't want. My next house I will not get solar or want solar on the house. Don't let me get started on the customer service!!!!

Solar Dreams come true!

My experience with Vivint Solar was a pleasure and the reason was my Rep Thomas Court! He worked tirelessly to make my solar dreams come true. I have always been a conservative user and didn't qualify for the program at first... but Tommy Solar( as I nicknamed him) never gave up! I just had my install a few days ago so I have to wait for final inspections but look forward to flipping the switch to solar! Thanks Tommy Solar!!

Vivint solar

We are saving a lot of money. We only pay pseg 12$ a month. We love vivint.

Solar install

All went as planned All workers were friendly All was cleaned up when they were done Account rep (Bryce Krentz) followed up same day

Vivint solar

I saved money. Now looking at adding some more panels.

Vivint SUCKS!!!!!

When I first signed up with this company I thought they were ok. But since then I have had nothing but issues!!!! Batteries are constantly dying and they don't replace them! You have to pop the sensors out of the doors replace the batteries then glue them back in and hope you do it right. Took a year and 5 people to install the app and get it to work. Customer service sucks!!!! So if you want equipment go buy it somewhere else!!!!

Solar Sucess

the system is very reliable but you must give it time to work because the process moves a little slow but it's worth the wait. my end result PRICELESS

I'm liking my panels..

From the start I had no gripes about Vivint. The representative, Dallin made it a walk through the park for me. The process was fairly easy and Dallin was very informative.

STAY AWAY STAY FAR FAR AWAY

SIGNED CONTRACT IN 7/2016 PANELS INSTALLED 10/2016 SOLOR NOT ACTIVATION 2/2017. CUSTOMER SERVICE IS NON EXISTENT. NO ONE KNOWS ANYTHING AND THEIR STOCK ANSER IS "ITS IN CORPORATE REVIEW" RIGHT NOW I HAVE 22 PANELS JUST SITTING ON MY ROOF DOING NOTHING. BUT NOT SURPRISED SINCE THE COMPANY DOESNT SEEM TO CARE

Vivint solar

No complaints. My wife and I very happy with our discounts.

Vivint solar

Saving money

Awesome service and communication from start to finish!

In December, we found a very friendly Rep by the name of Bryce at our door. He told us about Vivint, and asked if we were interested in solar. We had looked a year before after we bought our home, only to realize it was too expensive. Vivint was different- they made it cost effective for us! A contractor came out and did an exact wattage measurement from our roof, and Bryce explained all the numbers from watts to timeline to price tag- without beating around the bush. My husband and I decided to go for it. Bryce was in communication with us every step of the way, from panel layout, installation (talk about fast work!), inspection, and the meter update through Duke Energy. If I could go back and do it again, I would hands down. Our new meter was finally installed today (the panels have been installed place since December, but between the holidays and inspection and Duke dragging their feet, the whole process took around 2 months.) and already we are seeing the numbers on the meter change, despite cloud coverage. It's atypical, but our panels should cover nearly 97% of our electric usage. We have a 1300 Sq ft home, and a giant oak in the neighbors yard that shades us for nearly 4 hours a day. If you're on the fence, just go for it and have Vivint check what going Solar could mean for you!

Vivint solar

Saving a lot of money

Vivint solar

A pleasure to have met Chase and worked with him!

Solar installation

This was a great and speedy process: Brian Brownlee made this process super quick for me and I couldn't have had a better rep . I'm glad I made this choice

Dallin from Vivint Solar

The installation was a bit of a hassle with a few technical glitches but now that everything is up and running it has performed wonderfully.

Vivintsolar florida st.peterburg

Jose was our area manager here in Pinellas county and did an outstanding job. He explained everything in detail and kept us up to speed with every step. We are extremely happy and reccomend him and your company to friends and neighbors.