Sunrun Inc.

Emelinda from San Diego, Ca

Vivint Solar treated me and my family with a lot of respect and helped me learn so much. I have saved so much money and anytime I needed help or had a question (E.J. Macaraig) Energy Consultant Rep was there all the time. I will be recommending Vivint Solar to friends and Family.

Just installed

Just had Vivint installed our solar panels a few days ago. The entire process was smooth and the sales/installation teams were easy to work with. Vivint was promoting the PPA option, but was accommodating when I decided to go with a loan and own the system. We went through a couple of different system designs and they took the effort to incorporate my input. Overall I am really satisfied so far. Will update the review after the system goes online.

Do not recommend

Vivint installed our solar panels six months ago. Since that time our inverter has melted two times. Both times we noticed the fault light, called to report it and were given appointment times one month out. Each time the tech would show up. Say the part was bad and disappear. We would have to follow up w Vivint to ask for a status only to be told the next appt would be another two to three weeks. In the meantime we are being billed but not producing electricity. The customer service reps do not understand customer service and the manager will not provide us with a customer advocacy hotline. I encourage you to stay away from this company. Their customer service and repair times are he worst

Exceptional Installation!

The crew was neat and professional and the electrician really knew his stuff.

Great service and no cost!!

Great service, quick install, intelligent sales representative (Dallin West). It's not too good to be true. No cost, just get cheaper power from day 1! We love it!

A great experience with Vivint Solar

In an effort to stave off the rising cost of electricity our family sought renewable solar energy with the added benefit of reducing our carbon footprint. Several companies were working in our neighborhood to sign up customers for their solar service, we were lucky enough to find Vivint Solar. After researching the competitors, we landed on Vivint as the most trustworthy and experienced in the space. Then we were lucky enough to meet up with Vivint Solar's sales representative Christopher Selverian. The company, and particularly Chris, have been amazing to work with. From learning about the product and different opportunities to the installation of the panels, as well as post-installation, Chris was and continues to be there for us making the customer experience an excellent one. Although we are facing an issue currently regarding a quote for the removal of the solar panels, storing them and reinstalling them as we need to have our roof replaced, Chris is working to resolve the discrepancy surrounding what we were told when signing with Vivint Solar and what is being quoted to us now, and we are confident that Vivint Solar will do the right thing for its customer. Our cost savings have been noticeable and we are extremely happy with the results. I would be happy and secure in recommending Vivint Solar to anyone interested in going solar!.

Great company

Simple process and great savings. Definitely would recommend Vivint Solar.

UTI

People are dishonest they don't give right information don't go with solar especially these crooks

Buyer beware

If you have any idea that you may be selling your house within the 20 year Vivint contract period, do not sign the contract. Our sales person, Brett Goldstein, told us it would cost $499 to have the panels removed if the buyers didn't want the contract transferred. Not true! It's going to cost us approximately $20,000 to cancel the contract now that we're selling our house and the new buyers do not want the solar panels. Check out #12 Assignment and Transfer in the contract which is the section that Vivint will refer you to while apologizing for the "misunderstanding". If we had a full roof of panels installed rather than a half, the cost to us to cancel the contract would've been about $40,0000!!! We told our salesperson very specifically that we planned on selling our house within 5 years. Now we're paying the price for Vivint's representative's lies. Do not sign a Vivant contract!!!

Disappointed

First of all, the savings that you get are not really worth a 20 year commitment. It could be worth the commitment if the customer service was really good and what they promised was what was delivered. Dealing with Vivant has been extremely frustrating. I have submitted requests for help with billing, questions about the account several times and they never, I repeat, NEVER have gotten back to me. I have called during business hours and no one picks up. I finally reached someone on the phone and they had no idea how to answer my question. Also, I was told I was able to view my solar production daily and that I could track it daily for the week, month, and year. The sales rep showed me what I would be able to see when I was up and running on my own account. FALSE!!! Us as customers do not have access to that information. It looked completely different. We only can see todays production and the last 7 days all lumped together. The old bait and switch. Only sales reps get to see detailed production. Then I finally got up my system up and running and after only 12 days the online account doesn't work anymore except to pay my bill of course. I no longer can see any of my usage!!! So I have no way of knowing what I'm producing, but of course they are still billing me. They told me I need to have a tech come out and recconnect the system. The first available appointment was 6 weeks away from when I first called. I scheduled an appointment on June 15, 2017, which is today. I took off work. 2 hours go by and still no one showed. Not a big deal; they give you a 3 hour window. So I decided to call to make sure they are still coming. Guess what? Not coming. There was a scheduling conflict and they moved my appt to the end of July! They didn't even have the decency to call and let me know so I could go to work. So now not only is my problem not fixed but they are costing me time and money! I am so disappointed in my choice to go with Vivint.

Great Savings

I've been with Vivint Solar for almost a year and I've saved almost 40% from the previous years electric bills. The system looks great on my roof, and the installation went smoothly. They were done in one day. It did take about 2 months to turn on the system after install, But that was the typical time frame in my area. Looking forward to another summer full of sun!

Vivint. Solar

I had an experience that was above expectations. My Salesperson Daniel was Professional and explained the entire process from beginning to end. Also their Customer Service group kept me abreast at all times during the process. I will recommend Daniel and the Company any time.

1 year of horrible service

I had the panels installed February of 2016. Been one problem after another. I had to activate the lever on July 4th weekend because the sales rep and site workers never showed up on 3 different occasions. Then vivint tried to be me for the month of June when the activation hadn't been complete. This billing error took until November to rectify. Vivints answer was it takes 4 to 6 weeks to fix billing errors. It took 4 months. The worst part is every month I get bills and I am really not saving money. As promised by the sales rep 20-40% savings every month. I may have seen a 5% savings some months and a few months I am not saving anything. In fact my bill was larger one month than usual. After calling all they said was my system was working fine and I was saving money. I told them why was my bill not yielding 20-40% savings every month. They told me the sales team shouldn't have promised that and there was no guarantee of any savings per my contract. They said I should have read it. They also said nothing they could do because I signed on for 20 years. Right now I have the attorney general's office of NJ involved. My word of advice to anyone do not use Vivint. They are awful from sales, support, and customer relations. I have wasted dozens of phones calls and multiple hours of my life to not save money.

Excellent Staff and Customer Service

I have recently installed solar panels to my home with Vivint Solar, using Chris as my Sales / Customer Service Representative. I could not have had a better experience. First of all, I checked with three different solar companies who will remain nameless because this review is to praise Chris and Vivint, not to bash those companies. One sales rep. lied about their warranty. Chris had me call their manager to find the truth saying that "if their warranty is like that, then you should go with them, but I assure you its not. Just speak to their manager." The other sales rep did the roof survey by pacing my backyard! Needless to say Chris and the Vivint staff were by far the most knowledgeable and professional. During the installation, Chris checked on me every step of the way, and 7 months later, still checks on me, every now and then, to see how satisfied i am with my panels. I am very pleased to say that my bill went from around $200 per month to about $25 per month (still have to pay for my gas and fees). Every month I generate 3 months worth of energy (partly because i am more conscience about my usage), so in November when SCE&G (my service provider) credits my account for the excess generated, I will be able to enjoy a $0 bill for several months!!! I will warn you that while SCE&G does subtract the amount of energy generated from the amount used at a 1 to 1 ratio, they do not buy back the excess energy generated at the same rate they sell it (they sell it for 14 cents per kwh but buy it back for 4 cents per kwh) so check with your service provider to see your rates. But I can honestly say that I HIGHLY recommend getting solar panels AND I HIGHLY recommend using Vivint solar. Satisfied Customer

Inaccurate information about financing regarding solar panels

Be careful about what the salespeople tell you if you finance your solar panels. If the sales person tells you nothing will be filed against your property, think again. I just checked my property and Mosiac has filed a lien "that attatches to the panels." The panels are on my fricking roof. Well, can't refinance. I was guaranteed by Salesman, Cooper Nielson, there would be no lien filed on my property. I used to deal with properties, so I specifically asked. I was told no lien would be filed unless I defaulted on my loan. I was also told that in order to avoid a lien I would have to have direct debit, so I agreed. I have been lied to all the way around. I unfortunately, listened to Cooper Nielson. Now I am screwed. If Vivant employes people like this, I would be leary of the company. I am now. Too late. I was under the impression the Vivant Salesman was a representative of the financing company. I have no idea about the quality of products, I did have an issue with installation. The salesman referred me to customer service, no assistance and have no idea whjat system was installed. I can look. Just mad about the lien on my property. Was totally lied to.

Started saving money on day 1 & they upgraded breaker box free!

I had shopped around and gotten surveys from a few different solar companies, and ultimately went with Vivint Solar because they seemed to be the solar company most likely to be around for a long time. They upgraded my electrical panel for free and I have been saving a good amount of money every single months since my installation last fall. Very happy with the customer service and the savings and the experience overall.

Love the idea but didnt like the company

horrible customer service that was disjointed at times. People came to install my panels and I had no idea they were coming. I hope the system works because I fear what will happen if it ever breaks down.

This is a rinky-dink company with NO customer service

The sales and install people are excellent. Unfortunately, once you're signed on and installed, they've got you over a barrel and will do ABSOLUTELY NOTHING to work with you to resolve disputes. Their billing office doesn't talk to the sales people, so they will charge whatever they want and ignore the legal documents that were signed. Avoid this company at all cost, it's a big scam and there's nothing you can do after you've signed the paperwork. And when they call to harass you (and they will, over and over and over again...), they block their caller ID. They're ashamed to admit to who they are. I would have rated this a zero stars if I could, but the system requires me to give them at least one.

No savings No service

I have not seen any savings and now between pseg and vivint my bills have doubled. My system keeps going offline so they round up my bills without explanation. They're the worst.

Stay away

This company has horrible customer service skills and they are a rip off. I'm shocked they are still in business with the way they treat people. Stay away from Vivint Solar !!!

Excellent customer service - Brendan went above and beyond

Brendan Sullivan went above and beyond the normal call of duty. He was there every step of the way, answering questions and helping us out. We had some scheduling changes because of weather, but he helped us work through them. He even showed up to turn the panels on for us when we got Permission to operate! Will be recommending everyone I can to Vivint

Excellent sales team

My experience working with vivint solar was excellent. My sales rep Paul Amenta could not have been better. He walked me through the whole process and was extremely knowledgeable. He was able to explain each step in the process so we knew exactly what to expect and he helped us with any questions or concerns we may have had.

Worst Customer Service Ever

The initial salesman was "helpful." After that it was all downhill. I had to arrange for my own inspection when I couldn't reach Vivint. It took months to finally get the whole installation complete. Then it took eight (8) months before Vivint finally got organized enough to get me the Permit to Operate. Three individuals promised me compensation for that time without solar as originally promised. I have spent almost one year trying to receive an explanation about what happened and waiting for some small compensation that was promised at the beginning of this debacle. Every few months I finally reach someone only to discover that my last "customer service" contact isn't working there any longer. A few folks have been decent but can't do anything. I was even asked why I wanted the name of the supervisor and the president of the company! I was told last year, sorry but your project must've gotten lost in our reorganization. I believe in solar, just not this unresponsive, evasive, unorganized company .

My friend and neighbors like it I'm giving it a try

I've look into a dozen solar offers with no luck and vivintsolar made it so easy even though I was super skeptical once I saw the solar design plans I was just happy my house qualified for their program. My friends and several neighbors have Vivintsolar installed and they all like it so when the gentlemen came by to see if qualify I open to it but unsure if I would save money because my bills aren't high and I already have discount with socal-edison This guy worldchangesolar james really knew his stuff and expalained it to me it just made sense. I'm really happy he was so patient with us and he lives local if I ever need him. It was just so clear this was the right company for me I highly recommend Vivintsolar it was so easy and great savings!

Extremely Poor Customer Service With No Real Cost Savings!

Would not recommend Vivint Solar to anyone! Extremely poor customer service with no real cost savings! After only approximately a year, an inverter required replacement. As my husband did not want an individual on our roof without being home, he called to request a Saturday appointment. After being told to expect a telephone call for an appointment, he called back a week later after not receiving any response. Once again, my husband requested a Saturday appointment and explained reason for doing so. After being placed on hold, person stated they cannot do an appointment on a Saturday and suggested Thursday. Once again, my husband explained it would not be convenient and if they cared about the solar panel system working properly, stated they should figure it out. We both decided it was time to stop wasting our time as Vivint Solar customer service personnel apparently do not understand simple English nor care about their customers! AVOID THIS COMPANY AT ALL COSTS!