Sunrun Inc.

We were not happy with the installation!!,:

The installers of the solar panels broke several of the roof tiles. Since it has not rain in several months we were that there was damaged tiles. Well it rained three weeks ago and we ended up having a flood in the kitchen where the solar panels were installed. We repaired the roof and took pictures of the damage. You company should pay for our repairs. As far as saving on the electric bill I am waiting to see a significant decrease in our bill.

Lack of Integrity

Told SunRun would enroll me in a rebate program providing equivalent of ~$90.00 per month rebate. Have not received anything and no one at SunRun knows what this is. Sales team will not respond to calls or e-mails. Also, system sat on my roof idle for 17 weeks awaiting federal gov’t agency response to some application SunRun submitted prior to submitting PTO to utility provider. Was told by project team SunRun would discuss some form of restitution for exorbitant utility bills during that time. Of course, no one at SunRun can help with this either.

Sales Rep was a Liar

I already had solar the sales rep Tauivi gave a pitch about how I needed more panels and said that for signing up I would receive a 750 gift card as well as receiving 50 dollars a month for each Tesla battery. Fast forward to install I text like hey where's my gift card he says ph you should receive after the first bill I call after first bill customer service doesn't even have me down to receive a promotion offer I was told I don't receive the 50 for batteries it goes to sunrun and has been factored in to final cost. So you can just imagine my outrage. I have sworn off any future door to door sales and I will not recommend sunrun to anyone in the future

I do not like the company policies and the way they treated me. They told me my bill will be cutting half. Now my bill is more than it were when I first started. A costly quality about the bill instead of trying to fix the problem the company is only trying to say is my fault. They should have told me what I needed if I needed extra battery before we started the process but they didn't. And I feel if they can't correct it, and it can't do it. What they should have done They should come take this unit out of my house and fix my roof and reimburse me. I even spoke with PSE and G, and they said that my bill shouldn't be as high and I was never told that I would have to pay sunrun a hundred and some dollars a month

I have not had a great experience with this company. The salesman Tyler coffing completely lied to my face as well as three other people in my home in order to get a sale. He stated I would be getting a generator along with the panels. Which is the only reason why I got the panels. Then he proceeded to ghost me and not answer my calls or text when I tried to bring up the generator. I called customer service and got an higher up that had an attitude with me and told me I should have read my contract better and they were not doing anything because it was not in the contract even though I had witnesses to everything he said. She then proceeded to tell me I should have recorded the conversation. Now I am stuck with a bill I do not want nor does the panel produce enough solar and I have to still pay an electricity bill which the salesman told me I was not going to have either.

Terrible

Zero stars, I would never recommend this company to anyone, it was an absolute nightmare once they got the contract signed and solar installed it took 8 months to hear back from someone and have it turned on

Paying too much

Ever since, I installed the solar panels, I am paying more in electricity bills to both xcel and Sunrun than I used to pay last year. I regret installing the solar panels!!

Sunrun Sucks

There is nothing good or positive anmbout this company. Bait and switch, lies and the customer service is useless. I encourage customers join the class action suit against Sunrun.

Please get a couple quotes, and do not be rushed through the contract which they will try to do. Don’t listen to them when they tell you you’re getting a 50% discount, they lie we’ve had our since December 2024 but was not turned on until the end of January they charge you for time that the Solar was not on. The job is not completed and it’s March 1. They are rude and inconsiderate. Please spend your money and shop around somewhere else.

Disaster, and lies.

First of all, I get billed by Nevada power and buy Sunrun because Sunrun has not told Nevada power that we have solar power. So Nevada power is charging us the normal monthly rate so I’m being charged twice for my electricity. Second, my windows are not completed due to caulking that needs to be done around the windows and one window that will not lock. Third, the windows were absolutely smudged up, and when I asked for them to clean the windows, JJ, the salesman, told me to take a picture of the windows so he could see them. Well, the smears don’t come up in photos. And he refused to come over to look at the windows. He was rude and I will not be getting my downstairs windows done by Sunrun due to his actions. Fourth, two screens are defective with holes and a slit. Overall, very much dissatisfied with the service and the installation. Blake, one of their employees, has been trying to help finish the job. But we are still waiting. I will be reporting them to Better Business Bureau if the job is not completed.

Misled lies

My first experience with sunrun was good, however last year to say I was take. Advantage of and lied to by the salesman was an understatement, I tried to resolve it my self , but have now handed it over to a lawyer and I am part of a lawsuit against sunrun , so no I don’t think you want to here or post my review

Cracked tiles

Cracked tiles and misc garbage on roof. Very poor customer service.

Getting solar was easy and quick.I was very satisfied! I’ve had solar now for 3 months the nightmare began when I received a bill from SCE the first second and third month so far.I am now paying double for my electric bill.I am very unsatisfied and now under contract for 25 years.

Absolutely Horrible!

This company is a complete joke! My fiance and I were lied to from the very beginning. The 2 guys told us that my other solar company “Sunova,” which I already have on my roof. They told us that Sunova was going thru a lawsuit and that they would not only buy us out of our contract, we would receive a new roof, and my National Grid bill would be paid up to date! Well non of that happened and I came home from work one day and SUNRUN installed all their panels all over my entire roof along with my original panels! The customer service ignored my phone calls and emails. They are the ABSOLUTE WORST company that I have ever heard of! DO NOT USE THEM!

Very unhappy, stressful and expensive, we are paying more for electricity than before we had solar, and my complaints fall on deaf ears, this has been the worst deal of my life. I tell people "do not use Sunrun". Every time I call I get more unhappy.

I would like the referral bonus that Ibwas offered and it still hasn’t come. I have tried multiple times to get ahold of my rep. I feel used and lied to.

FIND SOMEONE ELSE

I would never recommend SunRun to anyone. I was swindled. I was told one thing, and actually got financially burdened for the next 25 YEARS! I have two payments. First one started at $117 and will go up a few dollars each year (currently at $120.93) and the second one is a fixed $137. Who in their right mind would ever agree to having a $257.93 bill every month for 25 months. I was told the $120 would end and my new bill would be $137. When in fact it was IN ADDITION TO THE $120. And don’t forget the $16.93 charge from ComEd every month also. I’m a single mother and a one income household thinking I was going to be lowering my electric bill each month. LIES…it was all LIES. When I tried to talk to them about it, I was told “you signed the contract” and they gave me a $298 credit. NOTHING BUT A BURDEN!!!

Solar is not a money saver

Our energy bills have increased by roughly $300 per month since getting solar and I regret that I didn’t do more research. We still have to pay for SDG & E delivery fees and gas on top of the $350 bill to SunRun. I have sent emails and left messages for our representative and have not received any return calls and our original salesperson quit after he “sold” us the system. Not a happy customer.

Sunrun: Stay far away from these liars

I have had a frustrating experience with Sunrun from the beginning, starting with the initial interaction with the salesman. We have had the system for two years, and it has been offline twice. The first time, someone came out and resolved the issue without any problem. However, the second time, they insisted on us signing a work order with a $544 charge. We pointed out that our original contract did not specify that we would be responsible for repair costs. After multiple back-and-forth conversations, they refused to send anyone to inspect the system unless we signed the work order. I spoke with Oscar, who assured me that this was just a formality and we wouldn’t be charged unless the issue was caused by us. Since we had not made any changes to the system, I signed the work order. Today, I received a bill. I called to dispute the charge, and was met with unprofessional behavior from Santiago, a so-called supervisor. He was rude, condescending, and repeatedly interrupted me. Despite my attempts to explain the situation, he kept talking over me. I had to firmly request that he let me finish speaking. He then responded by saying, “That’s your first offense.” It’s unacceptable to be treated this way, especially when the issue stems from their lack of transparency. I would strongly advise against doing any business with Sunrun. They are deceptive and dishonest. If you refuse to sign their work orders, they will not send anyone to fix the system. This leaves you with a non-functional product while still being expected to make payments. Overall, my experience with Sunrun has been incredibly frustrating, and I would not recommend their services to anyone.

Sunrun, Avoid at all cost!

Send false documents about a house we considered buying, after we bought and transferred service we had issues getting service turned on. Then come to find out they sent false docs and instead of 18k system saving $50 per month, it was a 14k system that would lose $50;a month if working optimally, but as it turns out by their numbers it only makes half what they say, and 1/4 what electric company says. Spent 2 months trying to work it out with them, now paying $5k for lawyer to handle it. Avoid them at all costs, liars and fraudsters!

Sunrun is the absolute worst. AVOID USING THEM AT ALL COSTS!

I have to admit the first time is used them was in 2014 and they were really great. Fast forward to second house in August 2021 and had them do another installation. Process was the same and went smooth sort of. Took almost 2 months to commission the system. After finally getting to turn it on in roughly mid October the system worked for November and December but on Jan 6 of 2022 it completely stopped working. I unfortunately did not catch it until late February so basically 2 months. And mind you I was told by Sunrun they were always monitoring system performance and would contact if there were any issues. Yeah, they are lying about that one. So anyway I reach out to them and they basically said “why yes, your system is down, looks like it stopped working on Jan 6”. Great. Awesome. Thanks for letting me know like you were supposed to. Anyway, they then ask me what I’d like to do like I’m not going to say come fix it. Anyway I have to tell them to come look at it, that process took over a week to get someone out. Tech diagnoses bad inverter. That part took almost a month to get completed. Finally producing again but notice my true up shot up over $1k in 3 short months. In the end I had to pay $1700 in true up fees which Sunrun would not help with. Now for the best part, it is now late February of 2025 and guess what? System is dead again, and the best part is Sunrun is basically saying it’s not under warranty and I have to pay almost $600 to get a tech just to look at it. I’m washing my hands of this company and having their inverter ripped off my house and a local solar company put a new inverter on. I’m going to have a sign made to install on my roof that says not to use sun run.

To whom it may concern, I am reaching out regarding my frustration and disappointment with the customer service and support provided by Sunrun for my solar panel system. My solar panels were installed on November 8, 2024. I began monitoring my National Grid electric bills to see what the panels were contributing and discovered that my December electric bill was actually higher than usual despite the fact that I was away from my home for half that month and the Sunrun app showed that the panels produced 600 kwh. I called National Grid; they looked into the problem from their end and found that they are not seeing the production of my panels--instead it appears the production is being generated as consumption and I am being BILLED for what the solar panels are producing. National Grid advised they could not do anything until SUNRUN has evaluated and fixed any issues on their end. I contacted Sunrun in early January 2025 to discuss this issue and request assistance. It is now February 26, 2025, and after almost two months, almost a dozen phone calls, and over half a dozen emails--the ONLY resolution Sunrun has offered is to send someone to my house to evaluate the issue but only after I sign a document that requires me to pay almost $600 if it is determined not to be a solar issue. I find this ABSOLUTELY UNACCEPTABLE. I purchased my plan literally less than four months ago. My panels and equipment are under warranty, and I pay a monthly service to ensure my panels are not just generating energy--but also working properly. This includes being able to communicate with my utility company to ensure I am not charged for the energy the panels produce. I would expect a company like Sunrun would respect its customers, stand by the work they provide, and ensure that their product is providing what they say it will. At this point the only options at my disposal are to either sign a document and risk having Sunrun dismiss my problem as not solar related (since this has nothing to do with my solar panels and based off what I have been told has all to do with the installation and wiring), pay $600, and still have the issue. OR I turn off my panels as they are costing me money to use, and I will not be provided any refund from National Grid unless the issue is fixed. I am asking for Sunrun to waive this fee requirement and send someone out to fix this mess. This seems like a fair request, particularly given was done for someone else who complained LAST WEEK to the Better Business Bureau about a similar issue and Sunrun responded by saying they will waive the fee (see below): Inspection Fee and Agreement: We understand that the customer has concerns regarding the inspection fee and associated agreement. While an authorization was initially requested for the inspection, we have arranged a visit without requiring a signed quote to move forward. Sunrun, Inc. | BBB Complaints | Better Business Bureau Sunrun, Inc. | BBB Complaints | Better Business Bureau View complaints of Sunrun, Inc. filed with BBB. BBB helps resolve disputes with the services or products a busin... If you are unwilling to stand behind your product, the only option I can see is for your company to come remove, at no cost to me, the panels and system that were improperly installed four months ago, provide me with a refund for the charges I have received on my National Grid bill since they were not installed properly, and return my roof (which is less than a year old) to the condition it was in prior to the panels being placed. Seeing as I have wasted so much time getting nowhere thus far, I expect a response within three business days. If I do not hear back within that time frame, I will pursue all other options at my disposal, including seeking legal guidance to resolve this issue. I appreciate your attention to this matter,

Horrible

They lie. Send you a huge contract, rush you through it and then you realize you are paying 3 times what you would normally pay electric. They told me that I would "lease" my panels, instead they put it as a purchase through a 3rd party called Mosaic which charges interests making my bills even higher. THEY ARE TERRIBLE STAY AWAY.

sales- great. Installation bad

The installers (I guess) put some kind of a box on the outside of my garage that can turn my electricity off by anyone. I've called several SunRun people. Others on our block don't have them but I'm told I do because of a city ordinance. Sorry, I don't accept that. Come take everything out if the only way you can do business is to lie to me. I am very disappointed. Don Alexander

System not producing

My sunrun system has had a production problem for the two coldest months in IL. Jan and feb. I have sent messages and still no response. The contract says sunrun does the monitoring. Why did I have one find the issue? Then when they were contacted no response? I need it fixed and refunded for the time it didn't work. Thank you