Sunrun Inc.

WORST COMPANY EVER!

DO NOT CHOOSE SUN RUN- WORST DECISION EVER! The company makes you lease equipment that they don't properly monitor, and they make you pay a monthly service fee when they don’t provide professional or basic customer service. We went 5 months with our inverter being down, and no one even notified us until I contacted the company to complain about underproduction. The online portal made it appear that our system was fine, when in fact it wasn’t. I then had to speak to three different customer service reps to just schedule an appointment for a service tech to come because their 'appointment system was down' for three consecutive days! Each time, a rep guaranteed someone would call me back, and no one did. Then when I followed up for the third time, the only appt available was a month away! I then had to spend a month calling customer service reps, case managers and supervisors to resolve our issue and have someone fix the problem sooner than waiting another month. Reps and case managers said they would return calls and emails, but never did. Our case manager Amalia Aguirre actually hung up on us when we called her to complain that the service tech never showed up to fix the inverter; when we called her back, we only got a busy signal; she and her supervisor Jennifer McReynolds didn’t respond to either voicemail, text, or email for a week. I ended up having to call other customer service rep and try to get another case manager (this was promised and did not happen). I was repeatedly told that I could receive compensation for the 5 months of underproduction, but only ended up finding out that we didn't qualify for the performance guarantee reimbursement even with 5 months of our inverter being down. Every customer service rep read from a script and didn't even take the time to read the case notes or understand our concerns/issues as expressed, they just kept repeating the same lines. When Amalia Aguirre finally returned my calls/emails after a week, she didn’t even acknowledge her hanging up on us, and when I addressed it with her, she just said ‘Sorry, my phone system was down’. For a week? SunRun can’t resolve appointment scheduling or phone issues in this day and age? But they don’t have any issues of course taking payments or with their billing department or system. You end up paying monthly to lease solar products that don't work, aren't monitored, aren't serviced for months, and then have to speak with unprofessional staff that don't even have the professionalism and courtesy to respond to your concerns, calls, or outreaches, whether by phone or email. This lack of service was received by even the case managers and supervisors! Now we’re locked into a contract that we can't get out of unless we buy out the $20,000 of equipment. So basically you end up paying monthly for nothing, and there's nothing you can do about it. DO NOT GO WITH SUNRUN.

Lied

My salesperson straight up told me when my roof was replaced that they will remove and replace the solar panels because they are the owners of the panels. I told him that my roof was at least 15 years old and that it was going to be done in the next 5 years.low and behold they want 4800 dollars to do the job.He showed me the part of the contract that says they will do the work, but not the part where they will charge for the work. Lied to my face showing me fault documents

Watchout

Watch out your signing a 25 year lease and they don't negotiate any changes even if your paying more than you've ever paid for utilities with the sunrun charge. Customer service only gives you standard company answers. They won't even give you a price to remove the equipment. BIGGEST MISTAKE I'VE EVER MADE.

The worst decision I have ever made.

I would strongly advise against getting a solar panel for your home. We were promised immediate savings, but our electric bill has actually doubled over the past four months. Customer service is unhelpful, and once you sign the contract, you're stuck with them for life. We only had 10 days to cancel, and the salesperson lied to us. I wish I had done more research before making this decision.

Horrible experience

I've always tried to get solar but never qualified due to my energy bill not being enough. Over the summer of 2024 I had three higher bills than usual. Sunrun took those number and made it work. The monthly bill for solar was going to be about $10-15 more a month than my electric bill. But they made it sound like it would be worth it in the long run. Against my better judgment I signed the contract. After the panels were put on my house buy before I was able to turn them on I ran into some finical hardship, and I have to medically retire from my job due to an injury. I'll be on disability and will not be able to afford the solar each month. I've called and talked to numerous people to see what I could do, no one was able to give me any answers and kept telling me to call the next person. Then I received a letter in the mail saying I breached the contract and they have tried to reach me via email ( which they never have) via US mail (which once again they never have) and by phone (which they never have) and I have to pay over $31,000 immediately or it'll go to collections. I called to talk to customer service and told them.the situation and they just told me they will email the Sr. Customer experience professional and tell them I can't pay. Absolute worse customer service I've ever had to deal with, and the worst company I've ever had to deal with. They don't care about you just their money.

Installed solar without the homeowners permission

They installed solar on my house with my permission. Made holes in my house and their electricians damaged my wiring.

Very very poor after sales support

Sunrun initially installed my panels poorly, causing a roof penetration. While they resolved the roofing issue fairly quickly, the reinstallation process has dragged on endlessly. It's been nearly a year, and my panels are still sitting in my garage. Despite repeatedly calling my case manager for updates, I was promised follow-ups that never came. I kept calling, only to be ignored. So if you want to avoid this kind of frustration, stay away from Sunrun.

Scam

I was paying less than $100 on my electric bill with few panels, they came and told me to add few more panels to get a lower bill. They installed more panels and 2 battery packs. Now I got a bill for over $500 plus the extra monthly payment to Sunrun. Now they do not let me to cancel the extra panels they installed.

Sun Run is horrible

Over three months of zero electricity being generated and customer service is un reachable. Sun Run's customer service asked us to send in our PGE bill to prove we aren't generating anything because it looks "all good" on their end. Sent the bill to the email they provided - it's a "no reply" email address. Looked up a customer service contact email online - it sent me an error of "this email no linger exists" - so their customer service is unreachable. We have to continue paying our sun run bill and pge bill while trying to get sun run to fix this! AND - they are charging $350 a month with ZERO electricity generated!

Avoid at all costs

Just like so many other reviews here, this company will scam you. When we initially setup our solar system, we were told the same bs lines everyone else was, that it would generate at least 100% of our normal usage except in peak times which we were fine with. But they used outdated electricity information and said it was ok and that after a while we could review to add more panels if needed. Come review time and now they cannot add more and I still have $100+ electric bills monthly, even outside of peak summer season. If I could get rid of this service I would but there is too much of a penalty to do so now. Stay away from this company, stay far away. There is a reason they have so many 1 star reviews and I guarantee all the 5 star reviews are customer plants and not legitimate at all.

Horrible

I have the most horrible experience with Sunrun The job is not done. It’s almost a year and a half. Their customer service sucks. PG&E still charges me a lot of money every time. I called Sunrun to tell them P Genie is charging me a lot of money. My system is not working They tell me oh from our end it works pretty well. Nothing is wrong.

Rate sunrun

My installation and startup was excellent in May. Very happy. Then it started going downhill. Last October 2024 1 panel was cracked by a golf ball. I sent photos as advised by sunrun operating in AZ now. No response. In December 2024, sent more photos and no response. Then in February tried communicating again. Finally tried “chat” on sunrun website. Advised that it would cost $600 to send maintenance personnel to review damage.

Son unos estafadores

Yo compré una casa en el 2023 Richmond Hill - NY y alguien me recomendó esta compañía, yo sin tener ni idea del tema y solo pensando que tendría algún beneficio en mi recibo de luz firme todo. Para el Diciembre del 2024 me llegó una factura de $8.500.00 de Con Edison porque me hicieron un cobro anual y mis paneles sólo me proveen el 5 por ciento de mi consumo. La respuesta de ellos es que tengo un contrato a 25 años y no pueden hacer nada. Una solución ir a corte y luchar hasta el final.

Got Scammed

I totally, I was having problems with my system that was installed by Vivant Solar10 years ago during the winter months of November, December, January, and February of not.being able to offset the energy use at night from the solar energy produced during the day. Sunrun now owns Vivant. I was paying an extra $100 a month plus the normal $45 during those months. Sunrun offered a solution by adding panels and a Tesla battery to provide power at night. The sales person didn't disclose that I would be paying for the original system and the added Tesla system. So now I'm paying $45 for my original system plus an additional$ 120 a month for the Tesla system and an additional $65 a month be cause the Tesla system is still unable produce enough power at night. I'm doing everything to reduce my consumption by only turning the water heater when needed and washing the clothes during the day. I feel that I got scammed by Sunrun and I'm stuck with contract for the next 9 years, one year has just passed

I have a new hobby, telling everyone not to use Sunrun. I was leased a system and told it would produce 120% of my current energy usage. As far as I can tell, there was not a single day in the 4 months I have had it did Sunrun produce even 100% of my usage. I use more than 120% of Sunrun production. So that pretty much sucks. Nothing against solar but I’m completely unhappy with Sunrun. Their sales person apparently lied to my face.

OUR PGE GRID BILL IS STILL HIGH

We have a roof full of Solar Panels and 2 Solar batteries OUR Pge grid BILL is Sometimes $500 through $750. We NEED a specialist to come to our house and make sure our Solar System is working properly and we NEED to know if we have the proper settings. We have called customer service twice!

Jason Carpadakis

Worst decision I’ve ever made. It’s about 10 months and my sdge bill has almost doubled in price every month. I still get the pleasure of be billed 230 a month from Sunrun on top of my sdge bill. They claim everything is working fine. No help from them at all I asked to get out of my 25 yrs contract and they just laughed. If anybody is thinking about using them and wants to asks me some questions first. Please do so Jason.carpadakis@gmail.com

Dropped the Ball

Sunrun started out strong. The broker selling me plan was great! The estimator was good and installers were also good. BUT then Sunrun ghosted me. The implementation manager did not contact me except for 3 canned text messages. I called. I texted to no avail. I didn’t know how to use the apps or integrate with my electric company. Between Sunrun bill and electric bill I’m am paying more than $200 per month than without SunRun. I cannot get any help from SunRun. Electric company says bill is best as can be given solar company settings. I am saving $11 from my original bill. Worst customer service ever.

Solar Scam

I would advise on avoiding the solar scam. For some this option may work but for most I would call it "The Solar Scam". We were told that our generation of power would leave us with a zero dollar energy bill from our energy provider. That has not been the case once since enrollment into the solar scam. The salesman neglected to inform us that once the sun goes down you must engage in an Amish lifestyle in order to not pull from the power grid. When I asked Sunrun to install a battery that would store energy for these situations they refused to help. Please do yourself a favor and avoid the "Solar Scam".

Worst support team ever

Over the past few months I have spoken to well over a dozen people in the support team regarding a service problem i've had. At no time have I found someone competent enough just to help get me a scheduled appointment that will come and fix my solar panels. The only time they are close.The appointment was over three months out. None of this is acceptable.In my opinion, I deeply regret using this company and urge.You know to do so as well

Review

I am not happy with Sunrun. I was mislead from the very beginning by your reps. I was told my panels were enough which turned out incorrect which caused me to get a very high settlement bill from Edison. Then I was told if you don’t have batteries solar doesn’t work. So I got the batteries against my better judgement. I was told I would get all these rebates to offset the cost of solar. Another big lie.. I am not getting any rebates. I have called and emailed Sunrun and I get no response to my calls or emails. Based on my experience solar is a scam and I would never recommend Sunrun to anyone. Their customer service is crap. Now I have 3 bills, one for the panels, one for the batteries and one from Edison. Sunrun is the worst!!

Extremely disa

My experience and disappointment is related to our sales person Karim. We were supposed to receive Lowe’s gift card as well as a referral bonus for my parents, neither of which we got. The customer service I dealt with on several occasions is not able to help and does not give me any clear answers. To say we are frustrated and disappointed with lack of follow up and false promises is an understatement. Karim is dishonest, rude, condescending and has zero credibility. He simply lied to us to make us sign the contract and than ignored our calls and messages in regards to the rewards we were promised. I followed up with customer service several times as well with no response or solution. Seems like as soon as the contract is signed you discard your customers. I will discourage anyone from participating in this „program” due to your false promises of the bonuses and rewards even though I am satisfied with the solar panels itself. Karim should not have the job he has, he is giving your company a bad reputation. Feel free to contact me if you would le to discuss this further.

I wish I had never said yes. My electric bill is as high as it ever was. I am paying for PG&E plus my sunburn. It is running around $500.00. I was under the impression that my PG&E bill would go down but it is higher than before. I am NOT happy with the whole situation. I cannot answer any of the questions below because I don't have a clue what they are.

Sales people lie and give false promises

I’ve had the system for less than a year and it is has problems. Although I was promised that Sunrun would be monitoring my system, they were not. I had to call them to say there was an issue. My sales rep lied to me and said that if the people buying my house didn’t want the solar panels and everything that they could take it off the house it’s on now and move it to my new house. They lied! They tell you that you’ll save money and get benefits from state and federal incentives, but you don’t get a damn thing because Sunrun says it’s their equipment even though it’s on your roof and you’re paying for it to lease it, they say it’s their equipment so you don’t get the right off! So that’s a bunch of bullshit! They have been sued by California, they’ve been sued by Connecticut, they’re in the courts in New Hampshire, and I am taking them to the courts in New Hampshire through the New Hampshire attorney General. You only have 10 days from when you have installed to cancel the commitment. It’s been less than a year. It’s crap! I don’t want it and I want it off my roof and I want my contract canceled here and now and they are telling me I have to buy the system or the person buying my house has to buy the system! Not happening! Don’t buy Sunrun they’re a bunch of liars!

Don't do it. I'm paying three times as much now having sunrun then I have ever before. Paying two different accounts for sunrun. 1 House, 2 payments. Plus Edison. WHY?!