Sunrun Inc.

Vivint solar not recommended

Jered Ray the sales rep of Vivint solar has not been honest with me at all. He told my solar bill would save me money. It is going on 3 months now and still my bill is more than last year every month. I don`t believe I can recommend Vivint solar.

Worst company I have dealt with!

This company is based out of Portland, Oregon (that is where the bill comes from). Worst company I have dealt with. Electric payment to them last month was highest I have paid in almost 40 years. Customer service is terrible - they barely speak English, won't let you speak with a supervisor, you are on the phone at least 1/2 hour just trying to explain yourself, installation of 2 sets of panels 6 months late for first, over a year for the second, now paying more for my electricity because they added additional panels and went over 10,000 Kw (or something like that) and it now costs me more each month for my electricity. Refuses to shut down second system and am tied into contract for 20 years. Save yourself money and aggravation - find another solar company.

No show no call from installers nor their supervisor

I have been waiting for 2 months for you guys to make an installation date for me and now I've been waiting for six and a half hours without a no-show or no call from your supervisor or the installers I have called three different times and waiting up to an hour to get through to somebody and all you guys can tell me is to leave my house and leave my door open so they can come and do other things while I have dogs in the backyard I cant believe that my other alternative according to the intsallation supervisor viayour associates is to get another install date.

Poor craftsmanship and customer care.

I went with them because I was interested in going solar and they showed up at my door. This company damaged multiple shingles when installing the mounts for the panels in the fall of 2019. Instead of informing me of the damage, they left and I didn't find the damage until the spring when I tried to sell my house. The damage claims department initially tried to hoodwink me by offering $200 to repair damages that a professional roofer estimated would cost at least $1500. I have to constantly contact them to get updates as they reach out infrequently. Their contract states that they will fix or pay for any damages to my property in a reasonable amount of time. Conveniently multiple representatives (Including my damage claim manager) have stated that they can't tell me what a reasonable amount of time is to have this claim resolved.

Fell short of expectations

I chose them because they were rated well on Angie’s list That is usually a good referral source

Waste of my time

This people waste my time, I wait 2 months for this people said they can’t installed panels in my roof lies lies lies maybe it’s a good thing they have bad reputation.

Not very happy

They came to my door

We feel that we have been scamed

we were told that we should save about 1,000 a year. we saved 127.00. We contacted PG&E and were told that if there wasn't a file already that they would start one of complaints. Read all the reviews if you are considering solar with them. We are in a 20 year contract that we were told that we cant get out of

Do not do business with this company.

They broke our roof during installation and over three years later, it is still not fixed right. The solar broke and it took around two and a half months to replace. It is still not producing what it should. They misrepresented what we would get. So sad Costco uses them. (I would give them negative stars if I could.)

Panels on roof 8 months. Not turned on yet. Very disappointed.

Had a good line

Most despicable company ever

I had to buy in to a sunrun cut throat contract when I purchased my home. Long story short my power bill is about $250 more per month with the sunrun lease. I only have a 1300 sqft home. This company is the biggest tipoff I've ever seen. They are absolutely ruining my home ownership.

Vivint Solar

If this company comes knocking at your door, slam your door or do yourself a favor and just don't answer. They will tell you anything to make the sale, and then when need something you will not get service from them! I need panels removed so we can have a roof repaired, been on the phone for 2 Fu--ing month trying to make this happen. Today been on hold 3 hours! so mad!!!

Great experience

We chose Vivint because we wanted to avoid the expense of solar but still get the benefits of less expensive and cleaner power. Chris L did a wonderful job explaining all the details and regularly contacted us with updates.

Horrible customer service

I got solar after they were installed I apply for nv energy incentive which I got approved for $1391.00 was send to Vivint solar because they were my payee in paperwork. I have been trying to get my money but they never call me back. Be aware this is not a reputed business

System broke - almost 3 months and counting

We have been without any solar production since February 16, 2020 and they failed to be monitoring our system so it went undetected til May 2020 when I looked at our APS bill and realized we got 0 credit for solar production. Someone from Titan Solar came out to look at our system May 27 with NO parts to fix it. I did a simple google search and found out the error code means we need a new inverter. Anyways heard nothing from them after the visit so I called on June 1st and they said they just ordered the inverter. I do not understand why it took so long to order the part and you still want your stupid lease payment for a system that is NOT saving any money with my electric bill. They keep saying you will get money back when we do your 2 year review of production. Well that doesn’t happen til September and does nothing for me right now with a $300+ APS (our electric company)bill coming. I wish they would just take this crap off my roof because since I have solar I cannot get any help with our electric bill and it’s just dead weight on my roof! Don’t do business with them.

Fast and efficient

Liana a excelent sales lady, nice and available all the time

Solar install fast and easy

Sunrun came to my house for a home assessment in January 2020. They presented me many options of panel placement and how much energy i could produce. Once I selected the layout, they handled the permit, installation and working with my utility. It was very easy to complete.

Inexperienced installers

I got introduced to Sunrun through Costco. The company installed my system three years ago for over $27,000. On initial installation, the technicians hooked up my inverter incorrectly and it maxed at under 4000 Watts production. I opened the inverter and I checked the wiring and when I compared with the internet downloaded manual, I found the mistake. I contacted the company and they fixed the problem. I was told that the company would be monitoring my energy production for problems and to my surprise, their application indicated that there was no problem with the system when the system was down for a week. I found out the fault through a card that I installed in my inverter. The system was reporting a Riso Low with GFI indicating that there is a short in the system. I called Sunrun and I was instructed that somebody would call me back in 3 - 5 business days to see what to do and when to come and inspect the system. Double layer delays and breach of contract. That mean my system would be down for several months before a safety problem is corrected. Horrible company!

Very Disappointing Service

After speaking with the Sales Rep on how he bragged about their great customer services I chose to continue with the initial contract. I was told that I would receive a call the next day to proceed with my order. I hadnt heard back in three weeks from the sales rep. I sent him an email asking for some sort of explanation, his response was that he couldnt remember who I was and he would need to check into it. This was the second time we had looked at the possibility of solar. I'm very disappointed with this company!

So far so unsatisfied

first I went to refinance and found there was a lein on my house and had to get it temporarily removed either way I was never told about that which is a big mistake on their part, second as for serc program they never really tell u what its about or what to do , I thought I had to start earning credits before selling , but truth be told I jad to get them certified first no one ever told me that, now what ever numbers they submitted are diff from the ones they sent me so I've been waiting a month for the right numbers so can finally get certified and start selling my srecs its only be 6months that I would have lost no big deal

Put a hole in the roof that leaked and refused to pay for repair

Sunrun put a hole in our roof that caused a water leak. We reached out to Sunrun requesting they pay for the roof repair and they refused. I asked to be let out of the lease because I did not want to do business with a company that put a hole in the roof, kept it a secret and refused to pay for the repair. Sunrun said it would cost us $21,000 to get out of the lease. Run from this unethical company!

Completely terrible

During install I had to call and question the contractor after my wife said informed me "they were drilling on the side of the house". While speaking to the Forman I had ask them to wait for me to get home. The design and installation was different than what I had previously agreed to. After an hour wait the contractors were given the "ok" to complete the install. Contractors were literally running across my roof in tennis shoes. I have everything on video thanks to vivant cameras. Also ofter the install the panels are not arranged the way I had agreed to. Go figure the sales rep hasn't responded to my request.

BIGGEST MISTAKE OF MY LIFE MOST RUTHLESS COMPANY EVER

The sales process is NO different than a car salesman, LIES. I was told 95% coverage and two years later here I am still suffering with having to set my AC to 78 to 80 degrees in the triple digit Vegas heat to avoid my $300+ energy bill on top of the $92 lease that goes up every year. Called multiple times and always told that as long as the panels are producing, there isn't anything wrong here and I'm just using more energy than usual. I'm sitting here typing this at 80 degrees, its 106 degrees outside, I would not waste my time making up stories right now. The nicer the salesperson is the more polished lines of BS you will get from them to get you to sign. Once you sign you'll be sentenced to 20+ yrs.

Do your research!

When the representative explained to us the pros of solar, he ignored to mention that we will be obligatory moved from from a tiered plan with SCE (which we had before) to the time of use plan. As my bill was never too high to start with (never went into the 3rd tier), that means I will now pay 1/3 more than I did before: I learned this from SCE agent over the phone. So, I ended paying Sunrun high cost to fix my roof (which I never saw, they sent me photos!) and gave my roof for 30 years for a company that will make me pay more for electricity. When on the phone with the SCE she advised a different TOU plan than the one Sunrun put me on, which may be a little less worse (even that needed research). And she advised not to use the AC from 4-9pm in the summer, something I never had to do before!!! In a nutshell, if you are on a tiered plan and don't pay much to begin with, don't get solar. NO ONE FROM THE SOLAR COMPANY WILL TELL YOU THAT.

Horrible scam artists .Never get them .

Worst company ever. They have come to our house to fix our inverter issues 4 different time with no luck . Our panels are not producing any energy at all. Their customer service is terrible. Spoke with a manager called Angel Hoffman who was extremely rude and did not bother to even help . We have been receiving two big bills from aps and Sunrun each month and at this point we are planning to take them to court. Never get them on lease with this company ever.