Sunrun Inc.

All good until panels installed and too late to cancel. Then una

Unable to reach agent once panels installed and contract started. No idea when electric will be installed. Can't talk to anyone

SUNRUN IS CRAP

5 months and the system is still not operational. Call customers support and get the big run around. All customer support says is they will forward the complaint. Ask them for a supervisor and get nothing. I have made some progress. They are willing to reimburse me for payments made to the finance company. Funny thing is, I did not finance the system. I signed a power purchase agreement. I buy the power from them at a lower rate than PG&E charges. So the basic idea is, I send them money each month if the system was operational, since it's been 5 months since the system was installed, they are going to send me money that I never paid to a finance company. This program makes you choose at least a one star rating. If I could choose a minus rating I would.

They do not deliver what they promise

This company has no customer service. There sales people are good at selling but the have no say with corporate and that's where everything falls apart. They have now been sold to give better customer service but the thing is the should no had bad customer service in the first place. Stay with locally own solar companies and stay away from Vivint and Sunrun who now owns that company. They have a bad review as well.

Not a happy customer, Misled information given

We purchase our System in 2018 has been working fine but my last 2 electricity bills have added up to $700. Checked my sunrun account and notice that for the last 3 months there's no activity recorded. Called customer service and was told that because we purchased the equipment they don't monitor the activity which is incorrect because we were specifically told by our sales representative when in the process of purchasing, that it would always be monitored as long as it's under warranty. We were told that a technician would be out to our property within 3 to 5 business days to check out the system and during this time there's still no activity noted. Called our sales representative, who knows if I still employed with your company because he has not returned our emails or calls. It is very upsetting and frustrating when you're being sold the product and are told of what is to be expected and then a year or 2 later it's not what you were told.

They Cracked Our Roof Tiles

Sunrun inspector came to our house and did a roof inspection. Never talked with my husband about the roof at all. He left without a word. I then get a call from the representative who informs me that there are over 20+ broken tiles on the roof and the underpayment is bad and basically the roof needs repairs in the amount of $6,200. This seemed odd to us as we Had just moved into the home in 2018. We had a receipt from the real estate agent that the previous owner had recently put a new roof on (last 6 years). Since I thought it was odd, I had a roof inspection tor come out. He stated the roof had about 11 tiles broke which was located in the area that the Sunrun inspector trampled around. So with that being said I called Sunrun and they denied it. I then had a roofing repair company come out and give me an estimate. He stated there is nothing wrong with the roof other than 13 broken tiles. His estimate was $685.00. Sunrun claimed earlier that they can repair the roof, but the $6,200 would get rolled into our solar bill for the next 25 years. I also called NVEnergy since the proposal was only for 45% solar. NVEnergy said that I would still be paying around $131.00 to them each month and that is in addition to the Sunrun charge. With all this new information, I contacted Freedom Forever Solar (Chad) who I was dealing with as the subsidiary because nothing really goes through Sunrun it is all different sub-companies and informed him of what I found out. I ha e sent him two emails and have received 0 response. Please, people do your homework and investigate because nothing is free in this world and there really isn’t a great deal. After reading these reviews, it seems like other people have been scammed too.

Project Coordinator

The circuit panel that Sunrun installed is too small. I don't have an extra slot for a new breaker for future projects see the picture, we have out of pocket $1,298 for the upgrade to this electrical panel but they not able to fix this issue. SUNRUN run from their responsibilities I wish this learn for the customer.

TERRIBLE SERVICE

Just my latest complaint about SunRun. They are only interested in the sales end of their business. I have been a SunRun customer for 10 years. I own our system. They no longer care about their long time customers or customer service. BUYER BEWARE. Still have not heard back from anyone. Please forward to a supervisor. This service issue was reported to you on July 2nd. We spoke on the phone and I also replied to your email. We have been customers for over 10 years and even referred friends and acquaintances to SunRun over the years. We can no longer do that due to SunRuns lack of care for customer service. We have reported numerous issues to the company the last several years that have not been addressed. research our service requests to verify and you will see that there are several issues that have not been addressed. This is the last email I am sending to SunRun before sending my complaint on to other Solar Review sites; the BBB and as well as the NJ BPU. -Sal Giambrone

Disappointed now

My husband and I chose vivint because of initial ratings over a year ago and status and jordan who came and talked to us .jordan Taylor was awesome he sold us on vivant and going clean we made the big move we chose to lease 20 years they did everything from beginning to end install inspections codes met by city everything no expense out of our pocket perfect loved them . We now have been with vivint a year beat move we made until now dont know what has happened in past two month with this company I'm so furious my husband and I we are at our wits end they are suppose to let you know if panels are not working call us for repair date well no one called and we received an electric bill in the hundreds unbelievable I almost died what the hell come to find out 20 panels are down and they did not upload new software to them did not take and had not been working for almost a month so we are stuck with electric bill when we are use to paying zero and paying vivant lease our set fee of 168.00 a month when before my electric Bill's were 280vyo 400 have 4 bedroom with pool so I'm saving money trust me but I'm not paying electric bill for them not fixing my solar its maintenance free 20 tears and monitored 24 7 so they send tech out can get it to work two weeks past no call nothing call numerous times finally get another tech Mike he cancels that day didnt come said his helper called in sick said call mon or tues to reschedule today is wed no call I call him sorry have to send them an email when they can fit you in if I could I would drop and go somewhere else this is horrible never had an issue till last two months so now gonna have another electric bill god only knows how much that will be God help me vivint doesn't care I called jordan who sold it to us he no longer with company didnt like what was happening there anymore moved on. Vivant lost a good man. But like I said this has been a nightmare so for over a month now been dealing with 20 panels down out of 42 not working and they wont take off the amount I'm paying in electric Bill's off there payments not away to run your company bad PR any time I ask for supervisor they dont have one . So I advise stay away from vivint I'm sorry now I went with this company next step we have a lawyer we talked to this week we retained so looks like now its gonna be moving forward because we are getting no help from vivint I'm so disgusted I love solar but not how they have handled any of this still down and broken tech blew us off again

Not recommended

I rent solar panels with this sunrun company. From the beginning I started to have malfunctions, so I have had to call several times to date for the repair, which takes a month to go to your house. First a person goes and looks at the panels and tells you that he has to come back with more people to review all the panels that it takes another month. They tell you that it is working and after a few days it stops working. We also have the problem of the pigeons that start to do their thing on your roof and all their poop begins to fall on you that this contributes to diseases, so the whole city is being filled with this by the panels, I am looking for help with some Lawyers to cancel his contract and also to pay me for damages, since since they put these panels in my house it has only brought me problems and lost time calling for repair.

Stuck in a lease

Stuck in a lease. Was told every year price to buy will go down 5% but thats not the case. System generates less then promised. Sales visited, inspected roof and said, i need to fix roof !!!! Tje App od a POS i cant get realtime usage because i lease. Its less then 80% of usage so i need more panels and the sales calls me 6am pst. Even after they were told to call after 11am pst. Initially the sales person who promised perks, left job and vivimt will not honor the deal he promised. When called them about less KWH generation then promised, they said your panels r working fine may be the sun time is less because of climate change and you need to buy or lease more pnls. I recomend to go with local company with good customer service.

Installation completed on time!

The install team arrived on-time, were clean, well spoken and gave us the run-down of what and how they were going to complete their job. They were literally on the hot tile roof, it was a 106 degree day, for about 6 hours.When they left, they took all debris with them, it was as if no one was ever there except that are 16 panels on the roof!

Bad Experience

We were told when we signed the lease we would never pay an Edison bill. This was the first mis-truth. I called after a year about a small roof leak and was told that our warranty was for 1 year and it was up. Of course the salesman was no longer there. Our inverter went out we were unaware of until we received an $800 electric bill. Sunrun came out and changed the part a few months later. Telling us that we would be credited for the Edison bill. When the first inverter was replaced the service man discovered the 2nd inverter was out. We had a man from Sunrun come out to add an updated meter. Not mentioning the inverter. We showed him a different part of our roof that is coming up at the edges. It took months to get the second inverter. Sunrun has never addressed the roof issues. We have never received a credit. Now we owe Sunrun for the months we withheld payment to get them out to fix the 2nd inverter and additionally I Just received an Electric bill that was several thousand dollars. This issue is still not resolved Customer Service is no help and no one in authority will return or calls. Buyer Beware

The Worst I have ever dealt with

I didn't choose them. They purchased my contract from the company that I leased my solar panel system through

Vivint solar is absolutely terrible

I've been waiting on a call for over two weeks and still have not received anything. All I hear is COVID delays, they will reach out ASAP. Whatever you do, DO NOT GET VIVINT SOLAR!!!! you will never get your service scheduled and you will speak with robots in their chat service. Absolutely pathetic service and I may need to take legal action to get out of the contract because they are not performing their services as obligated. DO NOT GET VIVINT!!!!

They take your money and can't be found. Never answer calls.

I was told my system wasn't working. I contacted Sunrun, probably 10 times to get more info. Never answered my calls, emails. They are really really money grubbing idiots.

It Doesn't Worth it, Stay Away from them!

I suppose to get $500 Home Depot gift card after the installation this February 2020 but they refused to send the gift card to me. I called the Customer Service, and they said I supposed to get a written note from the sales rep. I called the sales rep and he confirmed that I supposed to get the gift card. He called his supervisor to remind him about the gift card and the supervisor said he would work on it but up till now nothing has happened. Regarding the performances, you are better off without their solar system because your energy bills will be double of what you are paying before the installation.

Repairs are non existent

I’ve been down for 2 months. Call 1, no show as scheduled, call 2 rescheduled with another 2 week delay. Did show as scheduled and looked at error which I sent three weeks via a picture/email earlier and said they need to order a part. Call 3 checking on status, no response, call 4 I’m no longer your service rep but will forward. Call 5 checking on status and a day later get a canned email we are working it. Still no resolution. Sunrun can sure sell you the system but forget service, I’m still down!

Vivant solar is a company full of thieves and liars

I purchased a home that already had the panels on the roof, the first month I lived here I was over charged hundreds of dollars. I tried calling for weeks every other day to get it resolved, I kept getting transferred as nobody seemed to be the one who could help me. I tried email and chat as well and nothing. Still no refund as they continue to try and charge me for hidden fees and monthly services. If I could give negative stars I would give the most possible. I would tell anybody thinking about getting solar to just take all that money and burn it as it would be more beneficial to them as to provide heat. If I could get rid of the solar panels on my roof I would in a heart beat. DO NOT GO INTO BUSINESS WITH VIVINT SOLAR! They are dishonest thieves!

They said I would save on my electric

Don’t waste your time they said we would save on are electric it keeps going up every month. I pay double the amount them I did on my electric bill not worth it. Plus they said they were only going to put 15 panels they put 30

Over charging

Entered a Solar lease with sunrun. Terrible mistake. Sunrun grossly over estimated energy cost. I now pay almost 50% more per kilowatt with them. 17 cent while local energy company is at 12 cents. Local energy prices are rather stagnant while their prices increase every year. Completely refer doing business with them

System Set-up

I thought the set-up was for three locations on my roof? Only two locations have the system.

DO NOT GO WITH VIVANT, RIP OFF COMPANY

Equipment was installed and our bill came to $240 two months in a row JUNE 2020, MAY 2020 . Vivant came out and told us the box they installed was broken. Called to get reimbursement and spoke to Juliena Gonzalez and they old us to call the finance company who has nothing to do with the equipment. They said we don't warranty equipment and its only two years old. SPENT 47k on this system and they wont help out with the system that they installed that was broken. DO NOT BUY A SOLAR SYSTEM FROM THEM! My name if Florence SInes and please tell your friends and family so this doesnt happen to you.

terrible customer service

I am on the phone right now on hold, 5 phone calls, numerous transfers, still on hold! no one has anawers. The home has been damaged from a storm, the roof must be replaced. vivant sent an invoice on may 15th, so I could pay to have the panels removed to put the new roof on. then when the roof is done, they can reinstall the panels. The bill is $2,505.00. I have the money from the insurance company to pay today. I can not get anyone to accept the payment! Iam still on hold. It has been over an hour now.

Terrible service

They took a year to figure out a panel mounting problem. 24 panels were out for almost 3 months as they claimed they were waiting on parts. They refused to compensate for the lost power. They said they don’t monitor cust. owned systems, after all the salesmen claimed they do. I have a battery that isn’t working and they have cancelled two appointments of course after they were supposed to arrive to fix it.

Solar install

I got my panels installed yesterday and the crew was great. On time, very professional and quick! The panels also look great too. I am excited to start saving on my electrical bill!!!