Sunrun Inc.

Total Ripped off, Please be aware!!

Vivint Solar is not a honest company. Please don't get any business with them. They don't tell you at the beginning that you will be stock for 20 years contract with them or inform your bill will go way high on Spring and Summer. And very difficult to speaks with a supervisor and customer services representative won't help you. Please Please don't let them fool you, I am so disappointed. Cero stars but, I didn't gave me choice so I chose one star.

WORST COMPANY

Save yourself the headache and please find another Solar company. We have had nothing but problems since we've had it, and they don't monitor the system like they claim to, nor do they do anything about the constant issues we have. Our system stopped working in June and I didn't realize it until I received a bill from the Power Co for $150. This has happened more times than not, and there isn't anything they will do about it. Nightmare of a company!

Horrible!!! Nothing but liars, crooks, and thieves!!!

Liars, crooks, and thieves!! WARNING DO NOT USE SUNRUN! They admittedly undersized my system and refuse to fix claiming if they save me 2cents they are fulfilling their contract. My bill is $400+ still!! I asked to terminate my contract and was refused threatening me with breach of contract.. ANYBODY BUT THESE THIEVES Marc Venture and Kenneth Hanson are liars and thieves.. HORRIBLE COMPANY!!!

Terrible Customer Service

Sunrun's customer service is terrible. I kept calling them regarding my contract and it took them months and I finally called them again and got hold of someone. That person did not want to listen to my concerns, just like many Sunrun customer reps. Their goal is profit seeking and customers are treated like they don't exist.

Do not purchase Vivint solar-

Vivint solar was sold to my husband while he was sick at home fighting stage 4 liver cancer. He agreed to purchase panels. After my husband passed away i contacted Vivint because they damaged my roof when panels were placed. This issue has been going on since February of 2019 and there has not been any resolution yet. Their ' specialists' in damage resolution are liars and keep ignoring calls and emails. For you to get in touch with anyone you have to go through a bunch of people to see if you can talk to anyone. DO NOT buy their solar panels. You will be sorry that you did. And if you can help me find a lawyer that can help me solve this i will really appreciate it.

The worst customer service I've ever experienced very disappoint

We got scammed

DO NOT GO WITH SUNRUN!!

Beau was a smooth talker and I went with them even though they were more than other companies. I went with them because I thought Costco wouldn’t allow a subpar company advertise in their stores.

FYI they don't clean them

When selling us our panels 2 years ago our rep promised that they do all the maintenance on the panels including cleaning (we specifically asked because we live in a dry, dusty area). Today when I tried to arrange cleaning I was told this is not a service provided. Our panels are visibly caked with dirt, our production numbers suggest they aren't functioning their best.

Over charge

My Edison bill for Tier 1 @ $.19 and Tier 2 @ $.26 but Sunrun is charging flat rate @ $.29 which is 35% higher than Tier 1.

WORST COMPANY EVER

I purchased a house in Kailua Kona HI and it had a leased solar system on the house. I stupidly signed the agreement to take over the lease without investigating Vivant. I was misdirected by the realtor and felt pressure to sign to get the house. Now I have nothing but a BAD situation. They have called me 6 times to collect a bill that I don't even have. They finally emailed me a bill but the system isn't working properly so I'm not paying them until they get a technician out to fix it. The repair "team" was suppose to be here Aug 5-7 but they haven't contacted me. DON'T GET INVOLVED IN ANY WAY WITH VIVANT!!!!!!!!

Misled

We were told there were absolutely no “true ups”. I have that in writing And lately that is all I am hearing about from Vivint. I was told there were no more tax benefits for purchasing a unit and that wasn’t right. I actually thought there was set payments and thought we were looking at the contract on the sales persons tablet with the monthly amounts or I wouldn’t have went with it. The actual contract didn’t come til after the fact. Our unit just barely started and it seems it was turned off instead of on after it was approved and looks like one day didn’t work whole day or was stopped from working the whole day. Can’t really know what’s going on there as though we started in feb. it just started working this last week so I can’t say what is happening there. Everyone is very courteous , I just don’t like being mislead.

1 year with Sunrun and everything as promised.

We have had a Sunrun system installed for over 1 year now. Saving over $60 per month with a no money down solar lease.

A SCAM

If possible I'd give them 0 stars. A representative comes to your house with all these wonderful promises of a lower bill, they'll pay for the install - everything is wonderful. What they never mention is you pay for what you produce. The company makes money on top of you and still make you pay for the energy. Then, you're stuck in a 20-30 year contract that you can't even try to quote to get out of before being with them for 5/6 years. I've never heard of that in my life. AND if you want to sell the property, the new buyers must accept the contract as well. DO NOT PUT THIS ON YOUR HOUSE. IT IS A FREAKING SCAMMMM. Their customer services is also AWFUL. 4 transfers for a simple question. No one could answer us and even laughed when we asked about terminating the contract because they knew the scam we were in. DO NOT FALL FOR IT

Many promises not kept

I switched to Sunrun solar last year and ever since the installation inverter one of the two has been showing Error message and not generating any electricity. I have had their technicians come by multiple times just to reset the unit and it works for a couple of days and again shows the Error message.They know about the problem and they were suppose to come by over the last month to change some components but they haven't showed up. Since I signed up as a Costco member I trusted that Costco had trusted this vendor and therefore I signed a 30 year contract with them. I will be echoing my dissatisfaction and complain to Costco as well as BBB and Connecticut department of energy.

The numbers do not add up

We can't make the numbers make sense. Eversource says we used basically the same amount of power this month this year as we did this month last year. If you put that together with what Vivint billed us for then in total we used nearly 30% MORE power than last year. There is simply NO way this can be true, we have no altered out electicity consumption to the point of consuming over an additional MW of power in the month of June. Something is wrong and rotten; the stink is on Vivint.

Quick Install-Looong transition off local power!

We began our process to solar at the end of April. Once our contract was signed, installation happened quickly, BUT no one told us about how long it would take to actually transfer from local power to solar power. Tomorrow will be Aug 1 and we still haven’t been converted to solar. STILL WAITING!! Vivint is not good with following through with phone calls. We have been chasing them down for updates. They say they will call back, but don’t. Our rep has been nice and going above to help find out what is taking so long, but we are still waiting and have had to endure the elevated local summer electric bills due to the delay with Vivint. It shouldn’t take this long (currently 3 mos) to covert!

Watch out for Brooke Willyard in the solar transfer office

If you buy a solar lease from sunrun, be prepared to have your house fall out of closing escrow. She will tell you that the transfer is an easy process, yet from personal experience does not know the county guidelines for title transfer processing. This cost of hundreds of dollars extra in closing costs and we nearly lost the close of our dream home bc we could not close esrow on our prior home with leased solar. I wish i had taken a loan for the same amount and not been stuck with a lease.

Roof Leak - Cannot get Sunrun to remove panels to fix

Over 4 weeks of contacting Customer Service daily, trying to get a firm date/time for when local installers can come remove 2-3 panels so roof leak can be fixed, and no phone calls or emails as continually promised. While the customer service personnel seem friendly and concerned, the back office is absolutely useless when trying to get anything useful accomplished. I WILL NEVER EVER recommend Sunrun to anyone.

Doesn’t even deserve 1 star

Trying to transfer service, left MULTIPLE emails and voicemails no reply.

Very bad service

Very bad service from company. No recommend for anyone.

They are horrible

Don’t use them if u can afford Tesla use them

A Dishonest and Fraudulent Company

I purchased a home with Sunrun solar system already installed by the previous owner. I stated to the transfer coordinator that my anticipated electrical use was going to be significantly less than what this system produces. A Cost Savings Addendum was added to the contract. This Savings Addendum stated that on each anniversary of me taking possession of the property, an energy analysis will be done by Sunrun based on my actual use as documented by my utility bills. And if my electrical usage were low, the difference between what I paid in the past year for the lease and what my electrical usage costs would have been without a solar system would be refunded back to me. Simple enough. Per my discussions with Sunrun's transfer coordinator – I would not have purchased this property without this Savings Addendum from Sunrun which basically would keep my electrical bills at no larger than what I actually would spend without the solar system. This was discussed ad nauseam and was agreed to by both parties in simple language written into the contract. After one calendar year has past and I've submitted all my Southern California Edison utility bills in for Sunrun's analysis, the results came back and were incorrect. I pointed this out and had additional questions as how Sunrun determined the monthly production numbers as it did not match what the historical date indicated. I asked for a detail explanation on: How the monthly production numbers were calculated – the start and end dates to be defined as daily solar production numbers were logged into Sunrun's database How the monthly negative savings were calculated Sunrun has been dodging these questions for months and still have not answered them. They decided to consult their legal department on this matter. Sunrun came back and said they would refund back to me my first year's lease payments in full since I used so little electricity. I thought that was great. Then they advised that I had to sign a legal waiver in order to get this. This 'waiver' basically removes any and all rights I have above and beyond this matter and any for future issues as well. I said no – just do the calculation and refund back to me what is required per our agreement. They absolutely refuse to do the analysis and explain to me how their numbers are calculated. Sunrun has had all the utility bills since 05/03/20 and up to today, 07/26/20, they cannot produce an analysis that is correct and explain how they arrived at the numbers to give me my refund.

Very poor of everything

Very poor service, very poor communication, unreliable equipment. Don’t do it

Awesome Experience from Sacramento Team

From start to finish our process has been super smooth. The salesperson did a great job being patient with us and explaining all of our options and helping us choose what was right for our family. The surveyor and install crew were also very professional and left no messes when they were done. Love the sleek new system and battery backup for when PGE elects to turn our power off! Happy with our decision to go solar, save and have backup power

4 months and still waiting

I wish I read these reviews before I went through with it!!! My project coordinator was great during initial set up and all. Once the panels were up and coronavirus happened, he left the company and so did my contact with the company. I was assigned another coordinator but this guy never gives me an update, I call him every Monday and no further progress. I called my energy provider and they said that Sunrun never sent them certificate of completion and that's the only thing they are waiting on. I told Sunrun that and they say that they sent all the paperwork over. Now I am stuck in this limbo state and summer is almost over. I have made 3 payments already and paying electric bills. This whole thing seems to be a waste of money and energy. There are plenty of other solar companies out there. DO NOT WASTE YOUR TIME AND MONEY WITH SUNRUN.