Sunrun Inc.

Worst service that they can provide

They install my solar panel without a proper permit, after install they couldn’t call in the inspection, he put me on the best situation I have to pay my electric bill and the solar panel installment at the same time , And the sales rep cannot do anything so ask the manager to call me trying to solve the problem, Unfortunately he say I’m sorry I can’t do anything even they make the mistake that’s nothing they can do

Best decision ever.

Celebrating my second year with Vivint. Outstanding service, great people, and the saving ain't bad. Looking forward to many more years. Thanks

Ronnie is the best guy in the solar business! He knows how to wo

Ronnie is the best guy in the solar business! He knows how to work with people and get the best for you! His knowledge and passion for solar is what makes him the best! He is 5 stars! Thanks to Ronnie I am saving so much! Thanks Ronnie!

They do nothing for the customer

I have had solar since November. All was well and I had a significant credit with national grid and all of a sudden it disappeared. For 2 months my system was not generating energy. Lost a 500 dollar credit I was hoping to help me in the winter months with national grid when we’re not generating as much and in fact I now owe 700 dollars to my utility company and what I was told is that all they can do is follow a performance agreement. 250 dollars. Not even close to the energy I lost and the debt I now have with my utility company and I haven’t even had my system for a year. It was THERE SYSTEM that THEY were supposed to maintain and repair in a quote “timely fashion. Screw me though right? I’m just the customer. Read the fine print people.

VIVANT SOLAR POWER

I like some of the savings that have been generated. But, they have their escalating costs that just annoy me. 4% on average per 12 months...If I had to do it again, I would have just bought mine out right.

Very clear and direct

Was looking into solar and rep answered all my questions and doubts

All we can say is.....Run ! Terrible product. Terrible company.

We bought system in October 2019. Here we are in August 2020 and system is not complete. Although they state all permits have been issued and approved, and now payment is required, nothing works. LG Batteries are faulty and do not work. Old solar edge Inverters hhey installed do not work. Rising Sun in kailua kona sold us system and we signed agreement with sunrun for equipmemt. Stay away from both. Each blames each other for a lemon of a system they provided.

Worst. Company. Ever.

Where do I begin... Sales person we dealt with lied to us about how our solar credits worked and pushed us to sign the contract without letting us read it all the way. While we were reading he he was complaining about us reading it and telling us it's just a normal standard contract, etc. Terrible. Installation team had ZERO communication. They literally just showed up without telling us and then wondered why we weren't home or ready for the install. Once installed they never turned the system on, I had to call customer service to get it activated and turn it on. Customer Service... wow (and not in a good way). We sold our home and with it, the lease. Both the buyers and us filled out all the required paperwork and submitted all required documents. Sunrun refused to transfer service saying our warranty deed showing the sale of the home wasn't enough to prove that we'd sold it. A legal binding document from our lawyer wasn't enough to prove the sale of a home? Wait what? Then, they continued to charge us instead of the new owners. We finally "got that fixed" and closed our account. Next month, guess what... auto billed us again. Customer service has hung up on us several times "transferring us" to a different department or to a manager. In short. NEVER use Sunrun.

Good guys

Mainly because I Know Elijah Mitchell as an honest man and if he set his Grandmother up with this company PPA program, it’s got to be good!

Computation of solar panels poor; customer service never helps

Met rep at Home Depot; Sales lady was great and assured me they would save money using them instead of APS

Faulty Equipment

Had my Sun Run system for nearly 10 years now. No issues until May of 2020 and June 2020. According to the tech, there was faulty wire to panels connections which caused my NEM charges to go up 6 times of the normal average for both months. My plan is a pre-paid lease. These faulty panel connections for 2 months cost me at least $700.00. Whose the responsible party in this situation?

ZACK BERING IS A SHADY LIAR

I WAS CONTACTED BY THIS CLOWN VIA PHONE AND IN PERSON WITH HIS SHADY SUPERVISOR. I HAD THEIR SOLAR PANELS ON MY ROOF BEFORE AND I WAS NOT IMPRESSED ON ANY SAVINGS AS THEIR RATES SKY ROCKET IN THE SUMMER. I WAS TOLD I NEED ADDITIONAL SOLAR PANELS TO OFFSET MY SDG&E BILL. I AM NOW GETTING 2 SOLAR BILLS AS THEY INSTALLED A NEW BOX FOR THE ADDITIONAL PANELS. I ASKED ZACK, SALES REP, POINT BLANK ABOUT THIS PRIOR AND HE LIED TO ME REGARDING ADDITIONAL BILLING. MY SDG&E BILL PRIOR TO ANY SOLAR PANELS IN THE SUMMER WITH THE GAS BILL RAN APPROXIMATELY $100. I HAVE NO AIR CONDITIONING OR DISH WASHER TO RUN UP MY ELECTRIC BILL, NOW WITH SOLAR PANELS I AM NOW PAYING TWO BILLS TOTALING ALMOST $200 FOR ELECTRIC ALONE. I NOW HAVE AN ADDITIONAL BILL AND PAY MORE FOR ELECTRIC. THIS IS FRAUD WHERE IS THE SAVINGS! I WAS BETTER OFF WITH SDG&E ALONE. THIS REP IS A LIAR AND IS SHADY AND THIS COMPANY ONLY CARES ABOUT A COMMISSION CHECK AND SALES. WHEN VIVINT SOLAR KNOCKS ON YOUR DOOR RUN LIKE HELL!!!

SUNRUN LIES AND RIPS OFF HARD WORKING PEOPLE OFF!!!

SUNRUN HAS THE WORST CUSTOMER SERVICE AND THEY LIE ABOUT HOW MUCH YOUR HOUSE WILL PRODUCE!! I FAITHFULLY PAID MY BILL MONTHLY AND PRODUCED LESS THAN HALF OF WHAT WAS IN MY CONTRACT FOR THAT YEAR AND THEY TOLD ME THAT I HAD SWOLLEN BATTERIES ALL THAT TIME!! I CALLED THEM ABOUT MY PRODUCTION, THEY DIDNT CALL ME BUT YET MY BATTERIES WERE SWOLLEN THE ENTIRE TIME!! THEY CAME TO MY HOUSE TO REPLACE BOTH BATTERIES BUT NOT WITH NEW BATTERIES, THEY WERE REFURBISHED AND THEY OBVIOUSLY DIDNT FEEL THE NEED TO TELL ME THAT I WAS RECEIVING OLD BATTERIES!! ONE MONTH LATER AGAIN I WAS NOT PRODUCING AND A TECH CAME TO MY HOUSE ONLY TO TELL ME THAT ONE OF THE REFURBISHED BATTERIES WAS IN FACT DEAD!! I LIVE IN THE “RAIN FOREST” IN HAWAII WHERE IT RAINS NEARLY EVERY DAY AND IS CLOUDY! THE SALESPERSON KNEW THIS BUT INSISTED ON INSTALLING THE PANELS JUST FOR A QUICK COMMISSION!! CUSTOMER SERVICE AND CASE MANAGERS WILL NOT HELP ME IN ANY WAY OR REFUND ME FOR ONE YEAR SERVICE THAT I PAID WHILE THERE WERE SWOLLEN BATTERIES ON MY HOME WHICH WAS NO FAULT OF MINE!! THEY WILL TELL YOU THAT THEY MONITOR YOUR SYSTEM BUT IF THAT WERE TRUE THEN WHY DID IT TAKE THEM ONE YEAR TO REALIZE THE BATTERIES WERE SWOLLEN ON MY HOME THEREFORE MY SYSTEM WAS NOT PRODUCING!! INSTEAD I CALLED THEM TO MAKE THEM AWARE OF MY UNDER PRODUCTION!! WE AS SUNRUN DISSATISFIED CUSTOMERS NEED TO BAN TOGETHER TO HOLD SUNRUN ACCOUNTABLE FOR THEIR ACTIONS!! THEY ARE TAKING MONEY FROM HARD WORKING PEOPLE AND NOT STANDING BY THE SERVICES THAT SAY THEY WILL PROVIDE IN THE CONTRACTS!! A LEGAL TEAM NEEDS TO LOOK AT ALL OF THE COMPLAINTS ABOUT SUNRUN AND HELP US GET WHAT WE HAVE PAID FOR!! THANK YOU FOR READING!!

Very Professional

The installation crew was on time and was very professional. They explained exactly what they were going to do and got the job done with in the given time frame. Great job!

A Big Scam

Was told I would save a lot of money Was told if the panels ever needed to be removed, it would only cost $250 All a lie, had to have panels removed twice in the past 2 years, $500 a pop Tried talking to an attorney about this, he said the money you would have to spend to get out of the contract is not worth it I don't understand, I see so many complaints, especially on the BBB website and yet this company is getting away with deception I consider this fraud Company doesn't even deserve 1 star

I think Vivent solar doesn't care about you as a customer.

Last year my solar was out for 3 months. Was charged by NV Energy and even with my system producing no power, I was still charged over 100.00 a month by Vivent. Having issues again now and have been trying to get them to call me back for over a week. They get you in and then they could care less about you.

Don’t go solar

If you plan on going solar don’t go with sunrun they have no idea what they are doing from install to billing and there costumer service is the worst I have ever had to deal with

Unrealiable and bad company

I have been a customer with Vivant for a year and a half now and although they did come and upgrade my sub-panel and put up their panels, I am still not connected to use their service due to the company not performing the right act of fixing a leak which they created when putting up their panels. That puncture in the roof lead to a leak into my house which damaged my new ceiling. When it rains water gets in creating more damage. Now this company has agreed to work on my roof, but have denied to creating a leak into my house, how's this possible, water does not rise from the bottom of a house unless there is damage to the plumbing. When I mentioned this to them and took pictures of the interior damage they deny all aspects, when I have given them all the details from roofers of where the water is coming from. This company is not willing to fix anything of the interior and blaming all on the customer (me) as for having a faulty roof. All roofers have indicated that the leak is coming from the pedestal of which is holding the panels. This water then found its way to a weak spot in my ceiling and now the damage is there. This company is in no way or shape to operate or gain any customers. Instead of fixing something and trying to please the customer they refuse to fix anything they themselves which they damage. Unbelievable. No customer should go through this.

AVOID!! Sales is the only thing they are interested in.

About two years ago, Vivant Solar installed panels on our roof. We recently resided the house and had to have the system uninstalled (for a $350 fee). I have been trying for a bit over three weeks to get the system reinstalled. I have spent literally hours on hold before getting a support person who is unable to contact ANYONE in the right department. I have received 'form replies' to emails expressing the intention to respond to the issue in 24 hours. I have taken to calling them just about every day now. It is obvious they are only interested in new customers. Once you sign with them, they show no interest in keeping their customers happy. I wouldn't wish this company on anyone. Run away!!

don't use this company

leased solar with hero loan and sun run. Hero was awful. They didn't charge us for the first year because they get paid through impounds w your home loan. When it finally kicked in it made our mortgage go up 700mo. So we paid off our solar 20k. Only got 16 panels. Now sunrun says we don't own the solar. Such a rip off. I've heard a ton of similar stories with sun run. They still have a lien on my house too even though its paid off 2 years ago. Don't go with this company

No Answers After Payment

We were forced to go with Vivint Solar because the builder for our new home had a contract with them. We have been in home since 5/15/2020 and have yet to get the solar panels up and running. I've made numerous calls, talked to my representative over and over and I still can't get a date of when the panels will be up. We're paying for electricity and for the mortgage payment that includes the purchase of the panels.

Sunrun is the way to go

Joe Chaban was amazing and so much more than we ever expected. He is very knowledgeable and answered every question we threw at him. He made us understand how everything works and put our mind at ease about switching to SOLAR. He has even been keeping in touch with us in between Jay and Brian coming over and checking the house to get the plan for our panels. Jay and Brian were very thorough and professional and friendly. Sun run is definitely the way to go Not to mention we are going to save so much money over having EVERSOURCE, BY BY electric company, we are going natural SUNSHINE. Thank you Joe we cant wait.

Transfer of contract was a mess!!!!!

Install and service was awesome! As soon as we started the transfer it turned in to a mess. If you sell the house and you get Vanessa Morariu as your transfer agent ask for someone else. I emailed her to ask her a question on my last bill, it’s been 72 hours and still no answer. I had to call customer service and wait for I’ve one hour to be helped. On my new house I’ll be looking at different Solar company’s.

Money hungry company

I had solar panels installed in 2016, they installed 24 panels which they placed around my skylight, since then my skylight is leaking, so I need to replace the skylight. I emailed them twice to find out what I need to do, never got a response back from either email. I then called them on August 13th and spent over 2 hours on hold, when a real person finally answered and I explained the situation, she told me it would cost me $500 to remove 4 panels to get to my skylight. I never agreed to the arrangement that the panels are in, but am paying the price now for not saying anything. I explained to them that I'm losing energy through the broken skylight, I live in the desert where the temperature is over 110 degrees daily. I am struggling due to the COVID pandemic but they were not even willing to work with me. They could have cared less about what I had to say, their customer service is horrible, and the fact that they squeeze every penny they can from you shows that the company isn't in it for you. If you go with Sunrun, beware, it's not about you, it's about how much money they can get from you.

Sunrun put a lien on my home

I would not have known this until I decided to refinance my house. Upon completing the paperwork, my broker informed me that Sunrun has a lien on my home and will not relinquish it until I pay last month's bill. Worst part about this is that I didn't pick Sunrun. My system was sold/transfered to Sunrun. I've had a number of issues with them to date. If you have a choice, DON'T CHOOSE SUNRUN!