ADT Solar (formerly Sunpro Solar)

I have 22 panels on my roof of which I purchased the highest output panels at the time. Duke Energy is now telling me that I am only generating less than 20 kWh per day! I live in Florida and those panels are lit up over 10 hours a day. Duke says talk to SunPro or Enphase and noone addresses the issue. I am very concerned that Duke is throttling my output but no help is available. Who is servicing my panels?

We are a month behind on our payment, Agreed to make a payment tomorrow with the loan company via phone call. A tech was sent to my property anyways to shut off the solar, block power from the grid illegally, and put a lock on the equipment where my power shut off at midnight, In florida, middle of summer 90°+. While my toddler is trying to sleep and I’m 9 months pregnant. We will no longer be making ANY payments, a police report has been made and we will be seeking legal counsel.

I have solar panels installed by Sunpro Solar, which was purchased by ADT however, I have not been able to get any type of customer support on my current panels. I HAVE TRIED TO CONTACT ADT TO NO AVAIL , WHAT IS A CUSTOMER TO DO NOW?

I was told initially that this was a Costco backed company AKA Sun Run affiliate with whom my son has had great success with and he referred me. I was undersold the # of panels to effectively run my home so i am actually only getting like $25 off my bill a month and I was also told while I was making payments, my entire system was warrantied and they would come out yearly to clean the panels. All of that was lies. I am receiving no assistance and now one of my panels is out and although they sent me a panel, the cost to have someone come out to swap it out is ridiculous.

They told me I wouldn't have an electricity bill after going solar, but my bill only went down a small amount. They charged me $27,000 for a system that probably costs less than $5,000... 15 panels. Oh and it took over a year from the time I said yes to the time my system was activated! I regret getting solar!

I got sunpro (which saleslady is wonderful) in 2021 but got bought out by ADT and have 25 year warranty. Now that I need to be fixed, ADT refers me to Enphase & vice versa. Seems neither wants to do the warranty. The Harlingen office is closed and everything needs to be done online to file a claim by filling out a form.

Wow, I am so disappointed with the lack of service and support that SunPro Solar had. I bought my panels in 2020 and then ADT Solar took over Sunpro, I never got an email or letter stating this. Now they are out of business and trying to get someone to look at my panels (5) out of 42 that are not working is a joke. I have called the support line and even called the sale person (Dennis Valentin) to help me. I was hoping he could tell me where or who to go to since this is a warranty issue. Dennis said via a phone conversation that he would help me than he decided without informing me, that he would not help. He just won't answer his phone or texts that I have sent. He is no better than ADT. I love my solar panels. They have really cut down on the electric bill but without support, it seems no one knows who to contact when there is a problem.

Had little to no issues until 2 years later, my ceiling right where the solar panels were installed is distorted and has water damage, I am trying to get help from ADTto get this fixed. So far it's been hassle through emails!

I completely agree with these sad reviews. I think something must be done. My panels have not help as promised. And I make sure to keep my AC high so that I'm not paying a monthly bill from the solar and my electric bill! I just got a letter indicating that my solar bill will go up next month. Sadly I have had no luck reaching customer service for ADT!!

The solar system has been nothing but issues, previous company sunpro was not much help either. Though since ADT took over it would be better. WRONG. Not much better than sunpro. System faults out at breakers every 6 months and won't reset. Needs a tech to come out and plug in and reset it. Unfortunately that tech support is pretty much nonexistent and since ADT is no longer accepting customers since February 2024, you can really see a decline in their customer support. Terrible company I would not recommend for security or solar. I have been waiting 4 months with no update for tech support. I have to constantly reach out and see what's going on, I'm told someone will be in contact with me to setup a appointment. They then say or you can call them... like what? This system is a rip off, anyone looking to get solar buy the stuff on your own , then find a certified electrician to hook it all up.

We bought our solar panels through SunPro, who were great, but after ADT Solar acquired SunPro they somehow disconnected our solar panels from the grid in August of 2023. I should have caught it sooner, but looking at the statements our panels' generation dropped to 0 from Aug '23 and have been there ever since. Of course they've happily taken our monthly loan payments but are not upholding their end of the deal. I'm also contacting the BBB.

During the installation the installation crew decided it was going to be too difficult to do the installation as designed so they made a change and convinced me it was a good change. It was a bad change because it puts 6 panels in the shade for most of the day and I didn't know that at the time. I tried talking to ADT solar later about seeing if those panels could be moved and they said it would void the warranty. I could add new panels for more money, but they wouldn't fix the problem that they created. If I had it to do over I would not go with this company either one of them.

We had solar put in with the promise of a near zero electric bill. We knew we would at least have to be connected to Clay electric. We did our homework. We had numerous quotes and researched. After talking to them and them guaranteeing that the amount of panels chosen for us would acomodate our energy needs to be virtually independent from Clay Electric, we signed. Later, our bills continued to stay over $100 regularly and even went over $200. It did go down some, but has never been close to what they promised. Now, they have closed up shop. They have left the job to sub contractors to do repairs. Now that we have had our last two months over $200 we have to figure out who these subcontractors are!!! It's a nightmare! They have screwd us!

THEY NEVER TOLD ME MY PAYMENTS WOULD INCREASE. NEVER SHOWED ME HOW TO USE IT PROPERLY, THEY EVEN MENTIONED IT WOULD SAVE SOME ENERGY TO USE AT NIGHT - IT DOES NOTTTTTTTT. I NEED A SOLAR STORAGE FOR MORE THOUSANDS OF DOLLARS. I AM A SINGLE MOM, AND THEY DID NOT CARE. NOW I AM PAYING 210 PER MONTH AND I JUST GOT A 158 CPS LIGHT BILL. TOTAL 358 FOR ELECTRIC. I CALLED, I COMPLAINED, THEY DON'T CARE!!! ALL I WANTED WAS TO REDUCE MY MONTHLY PAYMENT OR EVEN TAKE BACK A FEW PANELS SO THAT IT WOULD NOT BE THAT EXPENSIVE, BUT NOOOOOO - THEY COULDN'T CARE LESS. I TELL ANYONE THAT WILL LISTEN, STEER CLEAR OF THESE CHARLATANS!

I.adt.com/solar is the only resource to do this with. And all they have is phone numbers of companies that manufacture products. Like Tesla, which manufactures the Powerwall. It seems that ADT doesn't even have their own Certified Installers (CI) for a variety of solar equipment. Chatting online which is the only resource because the phone says to go to that link. There's an assistant to chat with and the assistant send you back to the same link that you were just at. So the assistant has no idea. It seems that ADT has decided to drop the entire solar part that they bought like a hot potato. I mean you bought it so support it properly not with some obtuse obscure process that no one knows how it's supposed to actually work. Tesla is the only ones that are somewhat useful in this and that they gave me phone numbers of actual certified installers. Which means I'm on my own and ADT which bought sunpro solar is not supporting the product they bought. So maybe they should sell it to somebody who will support it? It seems that all of the thousands of customers who have solar are nothing to ADT and matter not one darn bit. Which means I will avoid ADT products at all costs no matter what they are. And they'll see this and say oh wow dis-satisfied customer who cares. I got my dividends to buy my mistress a new car.

I noticed water spots in drywall ceiling of my garage in December 2023, on Jamuary 26, 2024, water started leaking in my garage and 3 sheets of drywall fell to the floor, i took pictures and sent them to ADT/Sunpro, they gave me a case number and a 3-man crew came out on 2/29/24 and reviewed the damages and told me that the previous ADT crew that re-installed the solar panels had installed anchors in the wrong location and incorrectly. I have called ADT more than 15 times in the last 6 months and spoke with multiple reps and have not gotten any response and the water leaks continue

After doing research for solar panels I went with ADT Solar. It was a more expensive system, but they said that they would monitor and maintain my system for 25 years. They also offered me 81 inch. Efficient lightbulbs, a smart thermostat cover for my water heater, which I have yet to get it one of my solar panels has not been working. I have called them several times now as of June 17 you can’t even call them they give you a website that doesn’t help anything. I have called in phase my manufacturer and they said absolutely I can get my panel installed, but I have to find a new contractor and I have to pay an initial fee for it , I’m wondering if a class action lawsuit is in order for ADT Solar. They were in business for less than two years and from what I have read, there are numerous complaints all over the state all over the country for that matter about promises they made refunds that they talked about And worked that has not been completed now I’m in debt $114,000 and as far as I’m concerned, they have voided their contract

Sold a pack of lies and half truths. Tax rebates were a lie, electricity bill benefits were a lie. No one at ADT Warranty center answers the phone. Now stuck with a $70K piece of junk. Unless you can buy the system outright and disconnect from the grid entirely, DO NOT buy solar.

ADT took over for Sunpro for a mire 8 months , now ADT is out of the solar business. No notice, no recommendations as to who will continue to cover any maintenance. I have contacted ADT and they can't even find my account. My install was less than one year ago. Sad and pathetic

My roof is leaking right were the solar panels are installed. My home is only 10 years old. I contacted ADT AND enphase over a month ago and STILL have not gotten anyone out to even take a look at it. The water stain on my ceiling just keeps getting bigger!!!

We have had no solar production since Feb. 3, 2004 and after calling ADT Solar since that time, we continue to have no solar production; no one has returned our repeated calls to say someone is coming to check out what the issue is.

Horrible customer service terrible communication said they would credit me for taking so long to install never received DO NOT USE THESE PEOPLE

Disappointment on this is not even the right description. It took the two years to pass simple inspections. My husband had to miss several days in order to have them come in the house and get them checked. ADT had agreed to pay his lost wages, now when it is time to pay, they would ONLY do it if we remove any reviews. They want to bully us to delete anything that is true. How about doing what you promise and go through with it. I am so disappointed on this process I often wish I would have never done it but once the panels were up, I heard horror stories on when they remove them, I just figured it should not take too long... Two years later here we are! The gentleman that is supposed to be helping us Tim- from the very beginning said he got to us because of my review, mind you that was a year after I wrote it! How unprofessional, now he only answers my husband, and I am the account holder. I am never insulting however I call them for what they are, they are bulling me to keep me from saying the truth and exercising my right. Is this even legal? and if it is that should be separate payment not what was promised for to reimburse my husband's lost wages. I have asked for the document to pay the reimbursement to be rewritten to the correct words and they refuse and just say take it or leave it. I asked them for: A- either write the payment is for reimbursement of lost wages and delete the removal of reviews. B- pay me to remove my reviews an amount and pay the reimbursement agreed on. Stay away from this company- they are not truthful and will bully you to their advantage. The have zero integrity and should be legally questioned in every single way possible because they are not trustworthy!

After much review and talking to 30 plus companies I decided to go with SunPro and I got 4 more panels than they recommended. They gave me a free panel for doing that. I have been veery delighted with them and have only had one electric bill in the last two years. Makes no sense why everybody else is having issues. My salesman was great.

Sunpro Solar was great until bought out by ADT. I had micro inverter go out. It was covered under warranty. Received new one but no contractors on their approved list service MS. I was advised by help center ADT is also getting out of Solar business and offered no more assistance in this situation.

Well sunpro put a lean on my home after installing these panels.trying to refinance my home and they put a lean on my home without my consent. Very unhappy.the words they use in your contract are ucc.which means a lein.do not buy the solar panels they put lean on your home until they are paid.if they tell u the lean is on the panels,that's not true my underwriter searchec it its on your home.dont buy from this company.

We had the panels installed less than a year ago. Our house is now falling apart and ADT has not done anything but make this a legal nightmare. One they should have never installed on our kind of roofing, which was never made know to us until today. Upon installation they negligently drilled multiple screws straight into a slated roof covered by shingles then tin. Allegedly they only snap into place on tin and never needed screws. Either way they screwed in leaving holes large enough for Water to come in and cause wood rot to the frame of our house, the walls, attic space, insulation, furniture and the list goes on. It took 3+ months of calling and a notice of intent to sue to be contacted. Yet we were not contacted by ATD, we were contacted by a random contr actor and they had been assigned for all communication. Still no contact by adt. I have had personal communication with the CEO Jamie and she is very aware of this situation and multiple others going on. Our home insurance has lapsed at this time and we are uninsurable due to the current damages by adt Solar. A tree has since fallen on another building on the property. We are begging to have theses panels removed, and payed off for by ATD to prevent further damage and to mitigate current damages. They will not. They will not fix. They tried to force us into a NDA/settlement agreement stating we HAD to sing it to be reimbursed for having our solar panels covered by a tarp. RUN FAR FAR AWAY. THIS IS A HUGE SCAM. WE ARE ALSO PAYING 208 ON TOP OF A 100+ power bill. (2 adults in the home who work 12 hour shifts) so the math does not add up. It’s all a lie, and a scam. They have made a breach the contract, caused property damage, have impended us from obtaining homeowners insurance, they have now blocked us from the sheer function they are supposed to do with out reimbursing those payments. If any attorney SPECIALIZES in this area, PLEASE HELP! WE HAVE A RETAINER READY.

A nightmare would be putting what we have mildly. Signed up in November 2021 for December 2021 installation. We were promised so much, and never benefited ONCE... we needed 7 panels to cover our SMALL home usage... they come in packs of 2, so we got 8 panels which should have covered MORE than we were using. We were on flat bill with GA Power and the solar loan was to replace our power bill. Over the long haul with the cost of power increasing, our loan was to make our monthly situation better and better. Our flat bill didnt renew until August 2022 so we waited patiently for that year to pass and then for us to see a lower rate due to the help the solar was providing. Over the course of the next few months we saw NO change on our power bill and yet the loan was still being paid (Double the bills).... then we find out in January 2023 that we werent even listed at the RIGHT ADDRESS!!! We fixed that assignment with the certification sign off with GA power and patiently waited for the flat bill year to expire. Meanwhile the 6K we were SUPPOSED to get on our taxes was spread out over 5 years.... the system isnt working, our bill hasnt changed... ADT has told us that we should have cancelled in the FIRST THREE DAYS to get out of our loan... it took 13 months for them to even SIGN OFF ON THE METER!!!! The attic wasnt insulated, the system hasnt helped... we didnt get a battery, the salesman doesnt work there anymore, he promised the world and we have nothing but double bills... Everything we were told about this system was a lie. We were sold a bill of goods. I called again today March of 2024 and she asked to verify the address (TWO HOURS AWAY), they never changed it!!!! We were told the system is fully functional, and yet weve seen NOTHING CHANGE.... Oh and the power still goes out when everyone elses power is off... Im done being nice.

ADT took over for Sunpro for a mire 8 months , now ADT is out of the solar business. No notice, no recommendations as to who will continue to cover any maintenance for my $80K worth of solar panel's. I have been digging into too who is responsible to help me get my power back on track to collect power. Do not install solar with any company. They are all n it to make money fast, then go bankrupt.

Once you buy solar and have issues about repairs and replacement.There is no help at all.

After waiting 11 months, action finally started.once approvals were acquired, work went rather quickly. The guys kept me informed of what was going on and did a good job of installing equipment. They were knowledgeable of what they were doing and professional

Just got the system up an running mid October 2023. Early January I noticed a roof tile about to fall down and several other cracks in the mortar between other tiles. Turns out the office in Arizona is closed now and it has been several weeks and no one has called back to schedule someone to do the repairs. Jan 21, 2024 we have been getting rain and I went in the attic to discover all 3 points where they ran the electrical wire from the panels are leaking. Called ADT Solar again and they said it will be a while since we are in a wind down area. Who knows how long it will take for the repairs to be made. Also, what about all the drill holes made in the roof to secure all the panels?!

The first year was great, solar installation with SunPro and set up went perfect and my electric bill was lower. I was happy, until my roof started to leak. Now I'm dealing with ADT Solar customer service that does not care, does not do their job and laughs at me for asking for them to fix the damage done to my roof because of the solar panels when I am only 2 years into my supposed 25 year warranty. If you want to go solar, please look anywhere but here, it has been a nightmare for the past two months with no end in sight with more damage being done to my ceiling and roof.

Spent 70,000 dollars and the system is saving me 25.00 a month! System sucks.

System was installed in the early summer of 2022. After three months the system went active at the end of August 2022. Worked fine until August of 2023 when suddenly the system stopped reporting. I assumed this was a system error that would be fixed after I rebooted the WiFi router. In September I received a bill from my local electric provider of over $250 for using the grid electric which up until this point I had been producing more electric than I used. Contacted ADT only to be told I needed to reboot the system and if they sent a technician out I would be charged for the service. Was emailed a self how-to video with instructions on how to reboot the system and reconnect to WiFi. Opened the panel only to find that there was no power to panel. Contacted ADT again and was told a work order would be submitted and someone would contact me to schedule a service. A month later I had not heard anything from ADT so I called back and was told a work order was pending. This went on and on for two months. At the end of November I filed a complaint with the BBB. I also drove to the local office only to find the local office closed down at the beginning of November 2023 with no notice. I received an email from Nicole Read who claimed she would help resolve my issues and get me scheduled for service. It is now mid January 2024 and my system is still down with no scheduled date for service to fix the system. I have multiple emails with Nicole Read and every time it’s the same BS that they are working on getting a service scheduled with a provider and no date is provided of when this will be fixed. Calling customer service gets you the usual “it’s pending for service” and they will not let you speak with anyone else regarding the matter. Twice the customer service representative hung up on me after voicing my frustration with having to pay for the system and an electric bill. I DO NOT RECOMMEND SOLAR FOR ANYONE. ITS NOT WHAT THEY SAY IT IS AND YOU WILL JUST BE STUCK WITH A PIECE OF CRAP WORTHLESS SYSTEM. ADT has the worst customer service. I spent thousands of dollars on equipment I cannot even use.

My name is Russell Langlands I had adt install a system on my house and was lied to as far as the sale went, I had told the young man who sold the system at first said install is free (nothing is free) any way I could not afford the $151 a month because I live on social security he said no problem he would get it down to $100 which I was good with, well after first year payment went to $151 now I’m stuck with the system that doesn’t work I found out a little over a year later power went out with power company I do not have power surprise you have to have power on at your home in order for the system to work, so in order for this system to work and generate power you have to have electricity at your home. All ADT said was sorry. So now I have a solar system at my home that doesn’t work unless you have power from power company DO NOT WASTE YOUR MONEY ON SOLAR ITS A RIP OFF!!!!!!!!!!!!!!!!

I paid cash for my solar panels, which went up in September 2023. It is now January 2024. They caused my project to fail the electrical inspection, claim they have no report of that inspection or the building inspection that I passed. People answer the phones who know nothing and say they will pass messages to those in charge of my project and I'll get a call. I never get called back. On January 3 I will report them to the BBB. I want my job finished ASAP (I was supposed to be up and running no later than the end of December) OR they can take their panels off, give me a new roof (so I have no holes in it) at their expense put on by my roofer of choice, and refund me my more than $28,000. It scares me if they finish my project because I will probably have to go to the BBB if I need service down the road. They don't sell anymore in Nebraska, and they didn't tell me this until the final day off installation; so they have apparently given up on those of us in the state. AVOID THIS SCAMMING COMPANY.

ADT Solar Corp has not held up their end of our contract, besides being very slow in getting their part done, I'm not very happy with them at all.

After making the decision to invest in a solar system for my new home, I researched companies. ADT Solar kept coming up as one of the best for everything from options to cost, installation to customer service. My experience has borne that out, and I encourage everyone to contact ADT Solar. And if you can, ask for Jamie Manwell. I got lucky when he came for a consultation. After getting a sense of what I needed, and then what I wanted, Jamie outlined my options. If you’re worried about a “hard sell”, don’t be. After making the case for why a single Powerwall would easily meet my needs, that’s what I went with. A few days later, I decided that it would be easier to install two than to add a second at a later date. A quick call to Jamie and the new order was completed within an hour. I was then contacted by Maria Barraza about the process for applications through the HOA, the city, and the power company, something ADT handled from start to finish. In fairly short order, I received a call to schedule installation. That was handled easily, and the two crews arrived on time, worked quickly, and cleaned up everything before leaving. (I think they even cleaned up after the construction crew working next door.) Maria kept me informed through the inspection/approval process, and when that was complete, I was told what to expect next. No process is ever without a hitch or two, and mine came on the homestretch. With the holidays, and everyone being so busy, the final “let’s get this baby turned on” step was taking a bit longer than expected. I reached out to Jamie to ask for suggestions on how to get this finished. It was early, on a Monday morning, and despite having appointments and meetings, he made the time to get it done. He even took the time to make sure I knew how to use the apps to monitor the Powerwall and usage. Choosing to go with a solar system is a long-term investment, so it’s important to work with people committed to providing excellent customer service at every step. Jamie and the folks at ADT Solar are those people.

I did a lot of research on several solar companies before deciding on ADT Solar for the following reasons: pricing, quality products, 25-yr warranty and maintenance service. Additionally ADT Solar bought SunPro which is a stellar name in the solar industry.

We had to wait almost 8 months in order to get our system up and going. My electric bill has only gone down about $20 so all of the savings they promised was a lie. Due to hail damaged we received in July 2023, we need to have the panels removed so we can get a new roof. We opened a case at the end of August 2023 and on September 7th 2023 I had to send them a check for about $2,500 so they can get the permit process started. It is now almost December and we are being told they are pulling out of the Oklahoma market. We are trying to get a refund from them so that we can hire someone else to remove them so we can get the roof replaced but they are telling us if we do that, it will void our warranty. They're probably been 30 calls made to their customer service. No one ever calls us back and every time we get a project manager, the next time we call they no longer work there. Because it took so long to get them installed and inspected, it's too late to cancel the contract even though the system is not performing as promised. I really believed ADT to be an upstanding company but obviously I was mistaken. I'm unsure what's going to have to happen at this point because my homeowners insurance is questioning why the roof replacement has not been done.

Truly an amazing experience. The team was super organized, quick and thorough. I was informed from start to finish what was happening, how things were proceeding and given a final walk through of my system so I fully understood how it worked. ADT solar did an awesome job!

Beware of the empty promises. We put 100,000.00 into Solar to ensure no power bill. They promised we would have enough Solar to not have a power bill on top of the Solar payments. I up front told them I could not afford both. I now have a 500.00 per month Solar bill for 25 years and electric bill of 200.00 per month. Prior to Solar my largest bill was 420.00 per month. They said I’m using more power. No. We definitely are not. Air hasn’t changed and nothing else changed. I can’t seem to get response. My Tesla battery was installed but not connected for 5 months. To gain response to that I had to complain on better business bureaus. Sure enough it was never installed correctly. Now they fixed that and I swear panels disconnected. No one has been out to help me and I’m in a situation of needing another job to pay for this crappy system. Don’t go Solar!! You aren’t helping the planet. Trust me.

I should've canceled when we first started having problems and delays during the initial install! Once the panels were installed it took months to get the system inspected, permitted, then approved so that the system could be turned on. I convinced my wife to wait until the system was active and to give it a chance and boy was I an idiot for doing so! By the time everything was up an running our 6 month cancelation period had passed. Not even 2 months later half the system went down and it wasn't producing any power. After we discovered the problem we contacted the company and were told that a team of technicians would come out to look at the system. That team of technicians didn't come out until nearly 3 months later. We were told that something was done incorrectly during the install that wasn't caught by the final inspection. By this time SunPro Solar had been bought up by ADT and became ADT Solar. The company paid $1000 to GA Power to compensate for this failure on their part and we thought we were finally good to go. We were sorely mistaken as we came to find out that our system was not giving us the returns we were promised for the investment. It was supposed to reduce our GA Power bill by at least $200 a month instead our power bills were still $260-$360 a month and we were now paying for the solar loan. Then came the next shock, our solar loan bill jumped by an extra $100 a month! The Sales rep neglected to mention that we needed to pay the finance company almost $25k by a certain date or our bill would go up! This was supposed to be explained during the initial contract discussion and it wasn't! We never received the "welcome call" from the finance company that was supposed to explain all this. Now I am stuck with 2 large bills that the solar "savings" was supposed to offset. No power company savings and another $368 bill for a useless Solar system. We have made numerous complaints to ADT Solar and either get a run around or promised a call back and no one ever calls back. We were promised a review back in March of this year and sent ADT Solar all of our power bills for the last year and got ZERO response. We followed up back in August and sent them the power bills from March to August and were again told our system was under review. Still no response from the company assigned rep! Now something happened to our system and half my home is without power. The half that is backed up by the solar does not work! The half of my home that is not "protected" by the solar backup and is just powered by GA POWER works just fine. When I called today I was given a ticket# and told that a technician would contact me. With my experience in how poor the customer service is I am not holding my breath for a quick response. I wish I could cancel my contract that I am now stuck with and I am far beyond dissatisfied with this company. I will tell anyone and everyone to run far far away from any dealings with ADT Solar!

Took forever to have the system installed: Over 2 months beyond what was estimated, the system ADT sells is more expensive than the average, but I still went for ADT as they are a known company and not the typical firm that goes out of business and leave you stranded. Once installed, it took forever for them to stop by and inspect the installation, almost one more month later. Then, I had to wait more time until the utility company gave the final permission to start the system. I received an email with instructions to activate the system and download the monitoring software: OH surprise! Not working, not generating 1 watt and the day when I have to start paying the solar panel loan is approaching quickly. After calling and sending many messages to get ADT Solar at my house and fix the problem, they hldid not show up! To summarize: my advice to everyone, I totally regret having signed a contract with ADT Solar, stay away from ADT Solar!!!

Stay away. Got the solar panels installed 2 months ago. Cant get the system activated. Every call to customer service is a different answer and the promise me that some one will call, o one calls. Reported to better business bureau for a false sales pitch, finally got a response, corrected the issue, now been trying to get system activated no response. Local sales manager gave me his cell phone, doesn't answer texts to get some one to activate. STAY AWAY awful customer service. Once your installed they don't care, they got their money. Better business bureau contacted again. ridiculous.

Half my panels have been out for over six weeks, I have made numerous calls requesting service with no response. Every time I call they promise someone will call back with service. No call back.

By in large the experience was great! There were some minor bumps in the road after the point of sale but I must say, the Sales process was top-notch. I worked with a gentleman by the name of Nicky Theis. Not only was he extremely knowledgeable and experienced but he made sure my needs were met in every way. He gave e all the options and made sure that I would be able to achieve 100+ percent off-set. This mean I will pay nothing for electric to my supplier. Although there were a few gaps post-sale, he stepped in and gave me all the necessary information when my account executive could or would not. Nicky is the definition of full service and he has lots of clients, so his ability to juggle those that are both somewhat to very needy was impressive. Nicky is a credit to the solar industry and without a doubt the brightest star of the ADT corporation. The installment process was also impressive. It was done in one day and was executed with near perfection. Nicky mad sure to follow-up with me to make sure my installation went smoothly. I highly recommend ADT as a company but mostly because of Nicky's outstanding Sales & customer service prowess. If you are thinking about Solar and live in the Central IL area, choose ADT and ask for Nicky T.

Contacted ADT Solar to have the solar panels removed and replaced because my roof needed to be replaced in an unincorporated county within 60 days. It had to be done in 60 days or the insurance would not pay out. This was discussed with the first person on the phone in early August. That was the best part of the experience with ADT Solar. From there it was AWFUL. I was passed from department to department. Had to have CAD drawings done that raised the estimate for the insurance (Yes, this was for a removal and replacement in the exact same location). Then they had to call for permits, which they had been told that I lived in an area that was unincorporated and didn't need them. I had to follow up on everything, because there was no communication. The absolute worst was Marcos Cocom. He was not able to complete any task or communicate anything. On re-install, he asked if he needed to get permits. Yes, I lost money to the insurance company on this, because of ADT Solar's lack of process and procedure. You should have the original CAD drawings from the original install. The house hasn't changed in 2 years. If it had, I would understand new drawings, but it hadn't. This was clearly to run up the bill. That was the scam part of the process. On the re-install, I replied to the text message that Marcos sent and SURPRISE, no reply. SO, I called the toll free number. No response from anyone. So, I emailed everyone that I had talked to over the previous time on the removal process. Here comes Marcos again. Marcos said, the toll free number doesn't work, but I talked to someone from ADT Solar??? Oh and he got my text message. After two more emails asking about when it would be re-installed, the installers finally contact me and it is re-installed in a week. This was an awful mess. Don't worry, you only cost me $9000

I bought this system 6 months ago and they still have not turned the system on, they have no commination to the customer after they get your money. Do not pay them before the panels are installed, as you will never see them again and they will not let you know the status of the system, instead you must call them and plead to get you system turned on. This was a lot of money and they refuse to communicate or turn the thing on.