Dissatisfied | Sebring, Florida | 07/02/2024
Trying to get Powerwall Replacement under Tesla warranty
I.adt.com/solar is the only resource to do this with. And all they have is phone numbers of companies that manufacture products. Like Tesla, which manufactures the Powerwall. It seems that ADT doesn't even have their own Certified Installers (CI) for a variety of solar equipment. Chatting online which is the only resource because the phone says to go to that link. There's an assistant to chat with and the assistant send you back to the same link that you were just at. So the assistant has no idea. It seems that ADT has decided to drop the entire solar part that they bought like a hot potato. I mean you bought it so support it properly not with some obtuse obscure process that no one knows how it's supposed to actually work. Tesla is the only ones that are somewhat useful in this and that they gave me phone numbers of actual certified installers. Which means I'm on my own and ADT which bought sunpro solar is not supporting the product they bought. So maybe they should sell it to somebody who will support it? It seems that all of the thousands of customers who have solar are nothing to ADT and matter not one darn bit. Which means I will avoid ADT products at all costs no matter what they are. And they'll see this and say oh wow dis-satisfied customer who cares. I got my dividends to buy my mistress a new car.
Amber | Dittmer, Missouri | 06/21/2024
What a joke
After doing research for solar panels I went with ADT Solar. It was a more expensive system, but they said that they would monitor and maintain my system for 25 years. They also offered me 81 inch. Efficient lightbulbs, a smart thermostat cover for my water heater, which I have yet to get it one of my solar panels has not been working. I have called them several times now as of June 17 you can’t even call them they give you a website that doesn’t help anything. I have called in phase my manufacturer and they said absolutely I can get my panel installed, but I have to find a new contractor and I have to pay an initial fee for it , I’m wondering if a class action lawsuit is in order for ADT Solar. They were in business for less than two years and from what I have read, there are numerous complaints all over the state all over the country for that matter about promises they made refunds that they talked about And worked that has not been completed now I’m in debt $114,000 and as far as I’m concerned, they have voided their contract
Erik E | Dunnellon, Florida | 06/17/2024
Snake oil salesmen
Sold a pack of lies and half truths. Tax rebates were a lie, electricity bill benefits were a lie. No one at ADT Warranty center answers the phone. Now stuck with a $70K piece of junk. Unless you can buy the system outright and disconnect from the grid entirely, DO NOT buy solar.
Marshall | Polk City, Iowa | 06/06/2024
ADT Solar out of business
ADT took over for Sunpro for a mire 8 months , now ADT is out of the solar business. No notice, no recommendations as to who will continue to cover any maintenance. I have contacted ADT and they can't even find my account. My install was less than one year ago. Sad and pathetic
SQ | Olathe, Kansas | 05/31/2024
ROOF LEAK
My roof is leaking right were the solar panels are installed. My home is only 10 years old. I contacted ADT AND enphase over a month ago and STILL have not gotten anyone out to even take a look at it. The water stain on my ceiling just keeps getting bigger!!!
Leslie | Mechanicsville, Virginia | 05/29/2024
How I got burned with ADT Solar.
We have had no solar production since Feb. 3, 2004 and after calling ADT Solar since that time, we continue to have no solar production; no one has returned our repeated calls to say someone is coming to check out what the issue is.
PT | Columbus, Ohio | 05/11/2024
Stay away from these people
Horrible customer service terrible communication said they would credit me for taking so long to install never received DO NOT USE THESE PEOPLE
B.O. | Fort Lauderdale, Florida | 04/22/2024
Do NOT use ADT SOLAR
Disappointment on this is not even the right description. It took the two years to pass simple inspections. My husband had to miss several days in order to have them come in the house and get them checked. ADT had agreed to pay his lost wages, now when it is time to pay, they would ONLY do it if we remove any reviews. They want to bully us to delete anything that is true. How about doing what you promise and go through with it. I am so disappointed on this process I often wish I would have never done it but once the panels were up, I heard horror stories on when they remove them, I just figured it should not take too long... Two years later here we are! The gentleman that is supposed to be helping us Tim- from the very beginning said he got to us because of my review, mind you that was a year after I wrote it! How unprofessional, now he only answers my husband, and I am the account holder. I am never insulting however I call them for what they are, they are bulling me to keep me from saying the truth and exercising my right. Is this even legal? and if it is that should be separate payment not what was promised for to reimburse my husband's lost wages. I have asked for the document to pay the reimbursement to be rewritten to the correct words and they refuse and just say take it or leave it. I asked them for: A- either write the payment is for reimbursement of lost wages and delete the removal of reviews. B- pay me to remove my reviews an amount and pay the reimbursement agreed on. Stay away from this company- they are not truthful and will bully you to their advantage. The have zero integrity and should be legally questioned in every single way possible because they are not trustworthy!
Edmond Aime | Bay Saint Louis, Mississippi | 04/09/2024
ADT take over down fall
Sunpro Solar was great until bought out by ADT. I had micro inverter go out. It was covered under warranty. Received new one but no contractors on their approved list service MS. I was advised by help center ADT is also getting out of Solar business and offered no more assistance in this situation.
Lisa green | Mebane, North Carolina | 04/02/2024
Very un happy
Well sunpro put a lean on my home after installing these panels.trying to refinance my home and they put a lean on my home without my consent. Very unhappy.the words they use in your contract are ucc.which means a lein.do not buy the solar panels they put lean on your home until they are paid.if they tell u the lean is on the panels,that's not true my underwriter searchec it its on your home.dont buy from this company.
