Nope | Defuniak Springs, Florida | 08/27/2025
RUN
We are a month behind on our payment, Agreed to make a payment tomorrow with the loan company via phone call. A tech was sent to my property anyways to shut off the solar, block power from the grid illegally, and put a lock on the equipment where my power shut off at midnight, In florida, middle of summer 90°+. While my toddler is trying to sleep and I’m 9 months pregnant. We will no longer be making ANY payments, a police report has been made and we will be seeking legal counsel.
Alphonso Mainer sr | McDonough, Georgia | 08/17/2025
I have solar panels installed by Sunpro Solar, which was purchased by ADT however, I have not been able to get any type of customer support on my current panels. I HAVE TRIED TO CONTACT ADT TO NO AVAIL , WHAT IS A CUSTOMER TO DO NOW?
Joe | Screven, Georgia | 08/13/2025
what a waste
I was told initially that this was a Costco backed company AKA Sun Run affiliate with whom my son has had great success with and he referred me. I was undersold the # of panels to effectively run my home so i am actually only getting like $25 off my bill a month and I was also told while I was making payments, my entire system was warrantied and they would come out yearly to clean the panels. All of that was lies. I am receiving no assistance and now one of my panels is out and although they sent me a panel, the cost to have someone come out to swap it out is ridiculous.
WelderofDunnellon | Dunnellon, Florida | 03/29/2025
Overcharged, and lied, I still pay electricity
They told me I wouldn't have an electricity bill after going solar, but my bill only went down a small amount. They charged me $27,000 for a system that probably costs less than $5,000... 15 panels. Oh and it took over a year from the time I said yes to the time my system was activated! I regret getting solar!
Gloria Munoz | Raymondville, Texas | 11/27/2024
warranty
I got sunpro (which saleslady is wonderful) in 2021 but got bought out by ADT and have 25 year warranty. Now that I need to be fixed, ADT refers me to Enphase & vice versa. Seems neither wants to do the warranty. The Harlingen office is closed and everything needs to be done online to file a claim by filling out a form.
Sheila | Sebring, Florida | 11/19/2024
NO SUPPORT OR CUSTOMER SERVICE
Wow, I am so disappointed with the lack of service and support that SunPro Solar had. I bought my panels in 2020 and then ADT Solar took over Sunpro, I never got an email or letter stating this. Now they are out of business and trying to get someone to look at my panels (5) out of 42 that are not working is a joke. I have called the support line and even called the sale person (Dennis Valentin) to help me. I was hoping he could tell me where or who to go to since this is a warranty issue. Dennis said via a phone conversation that he would help me than he decided without informing me, that he would not help. He just won't answer his phone or texts that I have sent. He is no better than ADT. I love my solar panels. They have really cut down on the electric bill but without support, it seems no one knows who to contact when there is a problem.
Jon Kwong | Columbus, Ohio | 10/30/2024
Ceiling distorted right where my solar panels was installed
Had little to no issues until 2 years later, my ceiling right where the solar panels were installed is distorted and has water damage, I am trying to get help from ADTto get this fixed. So far it's been hassle through emails!
Monica | Converse, Texas | 10/15/2024
ADT solar
I completely agree with these sad reviews. I think something must be done. My panels have not help as promised. And I make sure to keep my AC high so that I'm not paying a monthly bill from the solar and my electric bill! I just got a letter indicating that my solar bill will go up next month. Sadly I have had no luck reaching customer service for ADT!!
Zachary scallorn | Omaha, Nebraska | 09/10/2024
Terrible customer support
The solar system has been nothing but issues, previous company sunpro was not much help either. Though since ADT took over it would be better. WRONG. Not much better than sunpro. System faults out at breakers every 6 months and won't reset. Needs a tech to come out and plug in and reset it. Unfortunately that tech support is pretty much nonexistent and since ADT is no longer accepting customers since February 2024, you can really see a decline in their customer support. Terrible company I would not recommend for security or solar. I have been waiting 4 months with no update for tech support. I have to constantly reach out and see what's going on, I'm told someone will be in contact with me to setup a appointment. They then say or you can call them... like what? This system is a rip off, anyone looking to get solar buy the stuff on your own , then find a certified electrician to hook it all up.
Tony | Omaha, Nebraska | 08/27/2024
They'll take your money, but provide no service
We bought our solar panels through SunPro, who were great, but after ADT Solar acquired SunPro they somehow disconnected our solar panels from the grid in August of 2023. I should have caught it sooner, but looking at the statements our panels' generation dropped to 0 from Aug '23 and have been there ever since. Of course they've happily taken our monthly loan payments but are not upholding their end of the deal. I'm also contacting the BBB.
