SunLux

Service ends at installation

Despite multiple communications over the course of 2 months, SunLux has not enabled the Wi-Fi system necessary for us to both monitor our solar generation and to confirm it is communicating to our utility company. SunLux left the inverter off after installation - something we had to find and remedy - and now have not responded for over a month to enable the Wi-Fi connection. Had I been wiser, payment would have been withheld until Wi-Fi and utility communication was validated. Fingers crossed a public negative review will prompt appropriate action.

Overall, very happy with the project.

The project has been a success, in that the solar system seems to be functioning. All of the workers who were at the house were professional and great to work with. Great communication, etc. Shawna was our project manager and she was fantastic throughout the project and after. We have an electrical issue having to do with the main panel that they replaced. Our washing machine now trips a breaker frequently. We are confident Sunlux will address the issue and we'll then be 100% happy.

Solar project - Initiation to completion was fantastic

Very good overall experience with my home solar project installtion at Torrance CA, Sunlux team and the project unit worked well to get project plan approval to SCE energy approval effectively and timely manner. Glad to have received SCE approval that i am grandfathered in NEM 2.0.I am glad to have handed project to Sunlux after several levels of comparision of panel quality, project cost, warranty and timeline, long term support. The project Team finished the work with high quality, finishing and timeliness.It has been almost 6 weeks since install by panel performance is more then indicated efficiency . Very satisfyed.

Great Experience with Berlyn Yamas

We had a wonderful and seamless experience with Sunlux. Berlyn Yamas was our coordinator and followed up with us weekly, handled getting the appropriate HOA requirements and city approvals, and even help set up our NEM with SDGE. The panels were installed in a timely manner and communication was above and beyond. I will recommend her to all our neighbors and friends!

Shawna was an amazing project manager. She was not only patient but very responsive and always kept me updated every step of the way!

All went well with our install. Would definitely recommend them to a friend.

A very smooth process. Will wait to see the true value it has over time.

Excellent Service and Installation

Sunlux provided excellent service to us on the installation of our solar system. They were efficient, clean and professional. Prior to the installation of the solar panels, we elected to replace our roof, which Sunlux handled for us. They did a great job and it was really nice to let them coordinate all of the necessary steps along the way. Additionally, our Project Manager, Berlyn Yamas, was fantastic!! She is an absolute professional and keep us posted during the entire process. She answered our questions and took great care of us. She patiently dealt with the City Inspector and was absolutely great. I cannot speak her praise highly enough!

Communications with me was great

My project manager was great in keeping me informed with progress of the project. There was an issue with my city permits, but both the city and Sunlux worked to resolve the issues.

Helpful and professional!

Hi! We heard about SunLux from KFI and then from one of the neighbors and felt that the would look into SunLux to install our solar system. It was extremely simple from start to finish on SunLux's side. The only issue that I had wasn't with SunLux, but with SDGE. The positive is that Alex from SunLux was with us from day 1 and he helped make sure everything was in order with SDGE (even when they changed their policy in the middle of the approval), he was extremely patient with us and determined with SDGE. I highly recommend SunLux to those who are considering solar!!

Sun Lux is an excellent company. Very professional. They explained every step and helped me with HOA issues. I was very grateful to Alex for going above and beyond to find a way to make my solar install work. Thank you so much!

A very good company

Over the years we have looked into solar many times. Recently I researched solar companies and contacted Sunlux myself. We had a very professional presentation by the salesman which was absolutely not high pressure but very informative. We also discovered that loans are not all the same. Some companies use loans that are very low in interest (1.99%) but have a hidden huge loan origination fee! Plus, after seeing the quality of their Tesla products and feeling very comfortable with the caliber of the company, we decided to go with Sunlux. Sunlux is one of very few companies that does not use contractors for the install but have all their own employees. Our installation went very smoothly and we were kept informed at each step of the way. The only problem was with the final completion of the project and receiving our permit to use from the electric company. We were told it would take approximately 6 weeks after installation to get our permit but I had to follow through with the project manager to push for final inspection with our city (finally done on October 31) so application could be made to Edison. After submission twice by Sunlux with errors causing it to be rejected twice, final approval was given by Edison on December 6 — 10 weeks after installation. Other than this final delay, everything went very smoothly and we are very pleased with our system. And we even had a small test of the abilities of the battery. Recently during a thunder storm our power went out briefly and it seamlessly switched over to the battery! What a wonderful thing to have peace of mind during a power blackout. We would definitely recommend Sunlux for any solar project.

Found that the entire journey was very easy. Everyone that we dealt with was professional and, most important, able to answer my questions. A big shout out to Berlyn Yamas, who, was very very friendly and helpful.

Project Manager

The whole company exceeded my expectations on my Solar System Install. Berlyn Yamas the Project Manager assigned to my job was superb. She communicated with me every step of the way and kept me informed of all activity and milestones along the way. I would recommend SunLux to anyone looking for a Solar system.

SunLux Exceptional Expertise/ Installation

My experience with SunLux was outstanding. We experienced Exceptional Expertise in Customer Service, Project Management and Installation. Chris Dillard was my initial point of contact. Chris provided an outstanding presentation both on paper and online explaining all of the detail of solar panels, the components, and the software that calculates the exact position of each panel based upon the exact path of the sun over the 365 day year utilizing the exact location of my home using GPS and over 1,000 drone photos. He also promptly called me back with all of my questions that came up. Chris provided excellent, professional, prompt customer service. Bonnie Torres provided above and beyond excellent, professional, prompt customer service, often multiple times per day, during all hours of the day, including evenings and weekends beyond normal business hours. I can not say enough about Bonnie’s knowledgeable expertise on all facets and components of the project, all while juggling many members of the SunLux team that performed installation at my home. In addition, she continuously was in contact with the city of Ventura in regard to the final approval of my SunLux Solar components, and she expedited the final approval with Edison, our power company for Ventura County and much of California. Without Bonnie’s relentless communication with the City of Ventura, I believe the final approval process it would have taken much longer, as I have heard of from other neighbors, friends and colleagues that have had solar installed at their homes. Again, I am so grateful that Bonnie was our Project Manager, as that is such a critical, focal point in the success of any project. Lastly, Jessica Britzman - Engineer Who Mapped the Panals and our entire System, including SolarEdge, provided excellent, professional, prompt customer service. I would recommend anyone that is considering solar power for their home to compare three competitors to SunLux when making a final decision on which company to choose for their home solar solution. It will become evident by the expertise of SunLux in Customer Service, Project Management and Installation that SunLux will be the superior choice.

Complicated process but worth it at the end!

I ordered the Tesla battery after my system was installed, (quite efficiently), a couple of years ago; however, it took a long time for Tesla to make it available. Once it came in, Sunlux was right there for the installation, then it was the City of Ventura's chance to slow everything down due to their staffing issues. We made it past that and So Cal Edison took their sweet time in approving the work, which was solely because of their bureaucracy. The battery works great and I'm ecstatic with everything Sunlux installed. Thanks for your patience and tenacity.

review

All team are nice and patient

Five-Home Installation

After signing the agreement to contract Sunlux to install solar panels on five homes, LG announced the company was ceasing production of its solar panels. Although it was no fault of their own, Sunlux upgraded all five homes to more powerful, more aesthetically appealing, and more expensive Tesla solar panels for the same price quoted for the LG panels. It was an unexpected gesture that reassured me I had made the right choice of solar installer.

Sunlux Solar Installation

I was satisfied with my solar system from sales to installation. Berlyn, the PM, was very helpful during the installation process. Chris, with sales, was very thorough with the system and the contract. The system was activated last 8/26/22. So far it has been performing well. Waiting for my first electric bill with solar.

customer service

Great customer service and knowledge of what you will need

Erik K as the project manager kept me informed and updated throughout the permit process, installation and Final Inspection. He did outstanding job Thank You

Bonnie Torres - An Excellent Customer Review

Just a quick note to comment on what a pleasant and professional experience I had with Bonnie Torres during the installation and set up of our Sunlux solar system. Bonnie always responded very quickly and efficiently to every question or concern that I had during the very complex process of getting a new solar system put in. She is very knowledgable and is an excellent communicator. Sunlux is very fortunate to have a person of Bonnie's calibre in a very crucial customer interface position. Sincerely, George Grabner

The team at Sunlux made the installation of our solar system easy. They kept us updated every step of the way. I highly recommend them

Great service

Our questions were answered and the install went well. We had frequent contact with the project manager, Alex, who was helpful with all of our questions and concerns.

The process took a few months from start to finish but Sunlux was there the whole time making sure everything was moving forward. Our sales representative was Gary Lupo, he was very helpful and answered all of our questions. Our project manager was Erik Karlson, he also was very helpful, easy to get in touch with and he handled everything from scheduling the installation, securing the necessary permits, and working with our electric company. All-in-all it was a good experience. We are looking forward to having solar and reducing our electric bill.