SunLux

System failed after 3 days and bad customer service

- Had a conversation with sales agent Ryan around June 2018 about getting solar panels installed. - Ryan was very helpful and answered a lot of my questions. - Had discussions with 2 other companies and after looking at other online reviews I chose Sunlux. - Project Manager set the date for panels to be installed and on the day of installation waited for 4 hours and no one turned up...wasted day for me. - Called Project Manager and she said she made a mistake apologized for not ordering parts. - She worked diligently to get a a crew the next day and made it work. - 1 week after panels were installed final inspection took place and went online 2 days after. - Went online Mid August and around the 1st week of Sept. I noticed there weren't any lights lit on the equipment that was installed outside of the house. - Called this customer service manager Garrette to let him know and find out if everything was OK. - He said he needed to contact SolarEdge, the company in charge of monitoring the solar usage. - Got back to me 2 days after and said Sunlux needs to send a tech to my house to what the issue it. This took 1 week. - Tech came and I was told the Inverter had gone bad. - Inverter went bad ONLY after 3 days. - I asked the Customer Service manager Garrett why the monitoring company didn't notify anyone the panels weren't performing the way they should be producing energy. He couldn't answer my question. - Garrett was rude and condescending when he was communicating with me thru email and never once admitted it was Sunlux's mistake. Kept shifting the blame to either the monitoring company SolarEdge or to me. - Told me they would give me some tips next time no how to troubleshoot the system. I asked why wasn't I told this when the final inspection took place and no reply from him. - Asked him how I will be compensated during these 4 weeks or so, till everything gets resolved and said I needed to wait till the end of the year for the production guarantee. Sent me some document that had all this information and didn't even mention where I needed to go to file a claim, if that was the procedure. - He told me they pride themselves on customer service. Words coming from someone who wouldn't even give me a straight answer. If this was a car that I bought and it had issues after 3 days I would have returned the car during the 1st week. - Now I am stuck after fully paying Sunlux with no helpline to call even when there is a issue. - I was told by Garrett to monitor the system. Why would I do this when Sunlux has SolarEdge to monitor the production. This isn't my job to be the monitor. - Very bad customer service and not happy at all the way I have been given the runaround by this guy. - Wish I went with another company. - Be very careful and get all your questions answered before choosing Sunlux.

SunLux Solar is the best!

I went through several solar companies comparing and contrasting which one would be the best suite for me based on the following; reviews, price, quality and longevity. SunLux was by far the best in their competitive price and being the only solar company to offer Panasonic panels. The process was smooth from the beginning to the end. I was was notified once a week to twice a week receiving up to date status regarding the installation, inspection and going live. Thank you, SunLux!

Efficient and Proficient

We chose Sunlux because they were highly recommended by previous clients. From start to finish the majority of the team involved was professional and thorough. The whole process was very efficient and coordinated well. Sunlux did all the paperwork, coordinated with city inspectors, and made the entire process very easy and user friendly. The on site project manager was very knowledgeable and their customer service manager resolved our issues quickly. My only complaint would be against the sales rep who tainted our overall experience with lack of communication. Otherwise, I would definitely recommend this company.

My experience with SunLux

I must mention that I don’t normally write reviews of any sorts, so please forgive me if my words do not convey the type of narrative that you are used to reading. The following is my best attempt of a fair and honest description and evaluation of my experience with my home’s solar project with Sunlux. So I had heard and read many reviews of Sunlux, and I was quite impressed. It appeared that this was the kind of company that I wanted to install solar panels at my home. However, things got off to a rough start since it was hard to get a hold of a contact person. I had left both a written and voice message to the company, and I didn’t get a call back after a week and a half. I decided to contact them again, and I was told that they had been experiencing “upgrade equipment problems”—fair enough. I scheduled an appointment, and our representative didn’t show up. In my experience as a homeowner, this is a red flag from a contractor; never good. But, I wanted to reconcile all the stellar reviews with this company, and despite my better judgment, I gave them another chance. I called again, and the representative sounded contrite and embarrassed over how I had been treated and offered me a small discount should I accept their services. After finally meeting with Ryan Reyes, and hearing more apologies, I felt confident about contracting Sunlux . Ryan, by the way was very professional and sounded trustworthy. I quickly forgot about my initial contact with the company. The entire job, from start to finish was a very slow, and often frustrating experience. From initial contact to final job completion, the whole project took almost five months, but in all fairness to Sunlux, in was not always because of their doing. I live in a section of Southern California that is served by LADWP, and apparently this utility company is rather particular about how they deal with solar panel companies, often making LADWP inspectors difficult to reach and schedule appointments. This in turn just causes projects to stretch out into many more additional weeks. In speaking with Sunlux employees, I got the impression Sunlux probably has better experiences with customers who are served by Edison and other utility companies On a couple of occasions, several glitches came up, and I felt I got I caught between the LADWP and Sunlux to resolve problems. For example, there was a backyard tree in the way of the city power lines. The issue? Who was supposed to trim the tree? Amazingly, this took a couple of weeks to resolve. The whole thing was confusing and aggravating to me. For the most part, my project manager kept me apprised about the progress of my project. She kept in touch through email, and she quickly got back to me about questions I would submit. However, as the project stretched out because of some unforeseen problems, I would hear less from her, and so I would have to call to get updates. Toward the end, I was having to make a lot of calls to get information. On one occasion, a worker showed up to fix a major problem with the installation location of the panel inverter. I had not been made aware that there was even a problem. I found it necessary to contact a supervisor and to request to be kept better informed of such things. This snafu eventually extended my project even more. However, in the end, everything was made right. At this point I have to state the following. First, it is not my intention to write a negative review—on the contrary, this report ends quite favorably—please read on. I simply want to describe what occurred. Second, every time I had to contact ANYBODY at Sunlux, I was always treated with captive ears, and was always treated kindly, professionally and with courtesy. In the final analysis, I have two crucial questions that address the bottom line for my money: did Sunlux stand behind its work, and correct any problems, glitches or fixes that came up during the job?, and does the Sunlux system designed for my house produce the amount of energy that was projected to be generated on my contract? To answer the first question: yes. Although it took much longer than I had ever expected, Sunlux was very complete and careful with anything that came a long the way. All workers who came to my house were clean and professional. I might add—and this is worth noting for any reputable contractor—Sunlux did not ask for their final payment until the very last fix was completed; good for them. And as to my second question, from the preliminary data I’m getting from our system, it appears my system is producing what we had expected, although I won’t know for sure for several months, until I get more complete data. This, I think will be the absolute bottom line. After all, this is the reason we choose to go solar, correct? Also, least I forget, if the system does not produce the kilowatt hours Sunlux was hoping for, how well will its promise to pay the difference to customers play out? We will have to wait and see for that one. I will most definitely update my review for this. (I will adjust “star ratings” accordingly). Would I recommend Sunlux to friends, family and to others? Absolutely. Are they a worry-free company? No. I don’t think there is such a thing, but I think they represent a young company with a potential to become a truly outstanding solar company. From speaking with many Sunlux employees over the last few months, I feel they are sincere and honest. I hope they take the time to read this.

Sunlux Solar System

I picked Sunlux Energy Inc. because they provided me with the best deal out of five Solar Companies contacted. They explained how their system worked and they were able to install all 18 solar panels where they were least noticeable. This was important to me and the Home Owners Association because we did not want any of the panels facing the street side. The installation and turn-on occurred as planned and without any problems. I would highly recommend Sunlux Energy Inc. to anyone interested in going Solar, they provided me with the best bang for my buck. .

New sunlux installation

Sunlux was friendly, professional, and patient from the very first phone call. There are lots of people selling solar and it is hard to know who to deal with. I relied on people I knew and trusted. Sunlux is a class act and I highly recommend them to anyone.

Complete solar panel energy installation

For quite some time I didn’t believe all the hype of the solar industry and its claim that it could save you money. I simply kept paying the increasing monthly electric bill hoping that the next months bill would decrease. In the summer months of 2017 I saw my electric bill rise to about $550 a month and decided to do something about these outrageous prices. I spoke with a friend at work who had a solar panel system installed in 2016, and was shocked when he showed me a monthly Edison bill totaling 35 cents. I immediately contacted (3) solar panel companies and set up appointments. Mind you, I selected brand name solar companies believing I would only get the best product available. Well, needless to say, I elected to go with SunLux. Mark Trujillo, the SunLux Energy Consultant, was extremely knowledgeable of his product and was able to answer all of our questions. Mark was polite and accommodating throughout the entire process. In fact , Mark was head and shoulders above the other companies consultants in regards to product knowledge. Ultimately, SunLux’s solar panels were superior,the SunLux warranty was longer, and the price was lower. The entire staff that I encountered at SunLux was extremely professional and attentive throughout! . If your thinking of solar panels, I would only recommend SunLux.

Good as usual but one software glitch

Sunlux did a very good job with the installation, on time as promised, and the installers were all very competent and easy to work with. They obtained HOA approval promptly and were able to work through some nit-picking with the city inspector. They applied for SDG&E rebate for battery system. System was working after it was turned on, but the reporting feature had a glitch due to a bad part in the solar edge controller so that erroneous usage metrics were reported, but they obtained a new part and now system reporting is accurate. Very satisfied customer.

Sunlux

This is an experience I was not expecting. From the first gentleman I met and everybody that I've been incontact with they have been very professional, respectful, and very knowledgeable. They have gone above and beyond what I expected. They didn't sell me something that I didn't want. They listened to what I wanted and built the system to my wants.

Couldn't be happier!

We were recommended to SunLux by a friend who is a General Contractor. He didn't hesitate to recommend Sun Lux. He liked the company and also their guarantee. The team of folks there couldn't have been more on top of things. Customer Service kept us well up to date on everything that was being done. The Installation Crew was very polite, cleaned up well and truly went the extra mile to be sure we were happy with the installation. After installation, they have been very helpful in explaining how the billing works with our power provider. Very glad we went with SunLux.

Nancy F.

We were very impressed with Sunlux from beginning to end. We would highly recommend SunLux solar.

Great work

Every part of the process was great. Install looks beautiful. Saving Money already.

A Big Thumbs Up

Sunlux seems to be a very reputable company. The materials they use are first rate and the installation workmanship was very good. Everyone that I came in contact with were extremely helpful and courteous. I highly recommend Sunlux.

Very Impressed

This is a top notch company that does everything right. I have checked over a dozen solar companies. I’m so glad I chose Sunlux, they truly exceeded my expectations.

Great customer service

I have now had my solar system up and running for almost a year. The systems is working great. When I have had an issues they called me first to tell me that the installer will be out to replace the part. The are a great company that does great work. I would recommend them to my friends, in fact I have and one has done a full sysyand is very happy with the work!

Great company from start to finish

Our sales rep Mark Trujillo was nice and answered all of our questions no matter the time of day. Our next point of contact was Sarah Charland. She was nice and very helpful taking care of everything with our HOA and power company. The install was quick and easy and the crew was nice. Be warned that if you are financing solar you need open a bank account with another bank, in addition to having the loan. Now I'm going to have to do the foot work to close the account once the loan is paid off. Overall, very happy with our experience and would recommend to all our friends.

Above Expectations

I applaud great customer service. I was recommended Sunlux by a coworker and they exceeded my expectations. Sunlux was quick to respond, very efficient, kept me informed about the entire process. I never felt any pressure with any decision. Can't wait to spread the word about this business to my friends and family!!!!!

Persistent and Patient

SunLux did a great job with our install. Even when the city kept cancelling the final inspection, they were patient and persistent in rescheduling to get the sign off so we could go to the utility company for PTO. There were a few things that needed correcting, but they were quick to correct them without question. My Project Manager was great at communicating with me anything on the schedule or any reschedules. Thanks SunLux!

post installation

They were clearly the best company (warranty and product) which I had come bid. They were also the most expensive, but dropped their price to compete with Sunrun and Solarmax. They quickly scheduled the install, and finished when they said they would. Plenty of follow through. They submitted the plans to the HoA and city, obtained the permits and permission, arranged the battery refund from the power company, and had it up and working in no time. Great company.

Grade A

I shopped extensively before AND after the decision to go solar. Two or three companies had me hooked but SunLux hit me just right. The question of financing left me slightly mislead when I spoke to other companies. SunLux seemed above board, frankly more honest and blunt from the beginning. The installation was first rate, the panels seem to be first rate. There were no disappointments. A very good experience.

Excellent customer service from start to finish!

Our experience with Sunlux was top-notch from start to finish. The installation company was professional and willing to work around my schedule. When I pointed out some damage during the installation, they sent someone to repair it quickly and even repaired existing damage in the same area! They have been easy to work with, the whole process has required very little time on my part. Our house is so cold at night now that my daughter needed to add a blanket!!

my new solar installation

After interviewing several companies claiming to be the best of its kind in residential solar, I put out a request to friends for their thoughts. A friend led me to SunLux. I immediately receive a call from the person my friend recommended and it was clear then that I would lean toward this company. They made an appointment, came to my household at the appointed time with a preliminary layout and related information able to answer all the questions I had. Upon leaving I was asked to contact them if i was interested in their product--that is to day, I was to call them versus them pressuring me. After doing a in-depth study of the company upon their leaving and looking up other reviews, there was no doubt that this had to be the best company. Their installation went smoothly in an incredible short period of time and quickly passed inspection from the local authorities. Their equipment, price, warranty, service, efficiency cannot be matched. Though having the system a short period of time, I confident that this system will provide all that it is supposed to over the 25-year bumper to bumper warranty period and beyond.

Recommended Solar Installer

Very knowledgeable Sales Guy, big shout out to Bill Arellano for the detailed explanation. Good price for solar instalation. Installation is superb, it was done literally in one day. Very fast !!! Very satisfied customer, the whole process was done professionally from the start (sales) done to installation. Overall, a very good experience dealing with Sunlux and i highly recommend them.

SunLux experience

We just received sign-off from Palm Springs. Very pleased with SunLux's prices and service so far.

Got to do it!

Professional, fast, thorough. They told me what was going to happen and it did just as they said it would. Love these guys!