Solar Bear

If you have a problem with your system they will ghost you better than Casper. You cannot call anyone. No one picks up the phone. You leave a message and no one comes back to you. If by magic you actually speak to anyone in the office they use a list of excuses that are not believable. My system was installed in 2022 They have been out At least 10 times to change micro inverters that have failed . Every time they come. It is a 3-4 week process. Meanwhile the system is costing more money by not producing. I currently am dealing with a panel that is not producing and have been told by Solar Bear and silfab the panel manufacturer that the panel needs replacing and is covered by my warranty . Meanwhile no one contacts me or reaches back out to solve the issue . On top of this the production numbers that were originally promised and included in my contract do not live up to reality . I’m trying my best to not take legal action but at this point I don’t see any other option as this is blatant breach of contract and have given plenty of opportunities to make this right .

Solar Bear promised me to have 0 dollars on my Duke Energy bill. A couple times my solar panels were not working but I did not say anything. However, on June 7, 2025, my inverter got damaged and Solar Bear has not been able to fix it. I called the office, and they said they have other houses that the inverter damaged too and that I have to wait for the company guaranty to send the inverter. It has been over 2 months since my inverter was not working, and I believe it is unfair for me to have 2 bills when Solar Bear promised me that I will save money with this company.

They scammed me that’s for sure, they caused over 1,500$ in damages to my yard and house installing the roof and solar. I found nails in all 4 of my lawn mower tires multiple times, found nails in my AC unit outside, they went in my attic and made a mess in my garage all over my motorcycles and didn’t clean up at all. Put the dumpster exactly where I asked them not to. Made huge ruts in my yard in 2 spots they didn’t even attempt to fix. I finally get ahold of someone because they hate answering the phones and helping customers and I was told I got the “owner” and he proceeded to curse me on the phone and yell at me because I asked for them to pay for the damages. Now I’m paying an outrageous solar bill and on top of that my power bill (which was supposed to go away if not be very little to pay) is almost 300$ a month so I’m paying over 600$ a month for power and I can’t get anyone on the phone to resolve the issues. They spend months “ processing“ and they don’t call for any updates. Absolutely worst company experience I’ve ever had and wish they’d take it off my house. They are a shit company and did shit work and continue to give shit customer service. Don’t let them scam you next for a 30 year loan as well. STAY AWAY FROM THIS COMPANY. YOU WILL REGRET IT QUICKLY

I hired Solar Bear for new roof, new HVAC with spray foam insulation in the attic and solar. Quote based on FPL bill I provided which determined the system size. They attempted the spray foam 1st which was found impossible bc no attic space even though they came back 3 separate times. Told them I don't want HVAC if it's not insulated. We agreed they would return $5000 to me for blown insulation since they don't provide. Ductwork now has to be inside apartments and boxed in neatly which they promised to do. After 6-8 weeks of my tenants not having ac in the hot FL heat, manager asked my husband to build boxes for the ductwork and they agreed on price. He sent the invoice but manager "Erin" never signed or returned. He had no choice but to complete it on a Sunday so HVAC guy could come finish on Tues, but he never showed as promised. Tenants went another 3 weeks with no ac. AC is on now but not cooling apartments as it should (even after I paid out of my own pocket to insulate) so portable ac plus HVAC currently in use which defeats the whole purpose. Made several calls and texts with no response from salesman "Gabe" or "Erin" to me or my husband. Job still incomplete that began 4/17, today is 7/15. I discovered they wired new HVAC to my tenant's panel. I bought HVAC so my Energy in the owners panel is offset. When confronted, Erins answer was we put it in whichever one it would fit. WRONG ANSWER ERIN!!! My tenant downstairs pays her own electric and her panel had zero to do with this job. Why would they do that? Bc They looked at the job 3 times before the contract was signed and never determined that my panel couldn't hold the HVAC OR THE SOLAR I hired them to do, to save on my electric bill. I hired them for HVAC and Solar only on MY 2nd floor panel which I pay for! Early into this I added and extra install of 1 minisplit in each of the downstairs apartments. Each have their owner panel and pay their own electric bill. Once complete, I discovered they wired both to one panel and my tenants bill has doubled. Finally the solar panels were put up and again wired it to my tenants panel. Roof misquoted bc pitch never measured, which lead to no AC ducts or foam in attic. Spoke to owner who was to price out subpanel so all will fit in my panel. Never heard back. they will pay tenants bills and for anybody I have to hire to fix what they did wrong. Incompetent company. Stay far far away!

Thanks to Fred I now have a great solar system with Franklin back up. Help keep the dogs and I cool all Summer !

Good experience with the 3 Bears. Solar,Roof and Foam installers were GREAT. Will recommend after tidying up some details and observing how well the system offsets consumption.

I would like to share a great experience I had with the 3 men who come to my house to install the panels and the electric work. I believe Brian was the electrician and the panel guys were uncle and nephew. The 3 of them were great. Most professional I have ever been around. Thanks very to the 3.

Brittany and the install team were great at moving the project to interconnection.very excited to see how the system produces versus consumption. .

Our exit survey rep Hugo was very kind and informative. He helped us understand the system and how to navigate it with ease.

We had Solar Bear out here in February because twp panels aren't functioning properly, they took pictures and said they would submit for warranty replacement. Here it is June and still no replacements have called several times and keep getting a run around. They were to send a tech out again yesterday but NEVER showed up, now can't even get someone to answer the phone. I will be contacting an attorney next and/or visiting the office. This will get fixed or they can remove everything and put my roof back in original condition!!

Ryan Carson and the whole team has been fanastic. I would highly recommend Solar Bear and Foam Bear to anyone. Great Company!

Troy Y and Brittany J were all that and a green protein shake ! Very excited to see my bill go away :)

Much thanks to Paul Gray who introduce me to Solar Bear. I am grateful and very happy with the installation and correspondence from the entire Solar Bear staff. Will definitely recommend Solar Bear to my neighbors.

Very pleased with Katie, Brittany and the installers. The main hiccup was Duke and receiving Permission to Operate. Thank you team Solar Bear

Thank you Solar Bear and Roof Bear for a pleasant experience. Katie, Courtney, were awesome during production and install. Also both install teams were professional and fast. There were a couple issues along the way yet Katie was always there for me when addressing my concerns. Overall I would recommend these companies.

Tom was the best sales person. Everything up front. Kept informed every step of the project. Brittney and Courtney the pms were on point every step of the way. Loved the company so much that I referred 2 people who've signed up. Hugo came for the final step and made sure everything was 100 percent. Great company.

Very pleased with Solar/Roof Bear. New shingle Roof plus Solar forn the win.

Brittany was fantastic keeping us updated through the entire process. Solar Bear has us producing here in Wesley Chapel in less than a few months. We are excited to save $$$

Very happy with the experience, Troy was great and I even referred him to my neighbor who’s already been activated. If you’re in the Brandon/Tampa area ask for Troy !

Very pleased with the new Solar powering all my consumption. Install crew was professional and quick.

Jemaine Brooks was great with this project. He was able to work some magic after some difficulties in the beginning with another company. Very happy with Solar Bears install team. I can see the over production already.

Awesome service! Thanks Paul for setting this up!! Great installation Well done

Great job by both roof installers and solar installers. New roof looks great and my solar is producing as we speak. Highly recommend Roof Bear and Solar Bear

I had an amazing experience with solar Bear!! The products are amazing, the installation for the roof, solar and insulation was seamless! This was a phenomenal experience, I highly recommend this company!!

Thank you AZUL for connecting me with Justin D. We were able to successfully reroof my home and install enough solar panels to cover me even with a new master bedroom. Already recommended a friend to seek out Roof Bear and Solar Bear.

Very happy with Solar Foam and Roof Bear !

Our representative Troy was great! Thanks to the entire team for taking care of everything!

Brittany was great the through the whole of permitting and install. Thank you Solar Bear

Very grateful for Troy Y and his assistance navigating documents leading to energy freedom. Special thanks to Brittany during permitting/inspections and Hugo for the button up. Highly recommend to anyone in Valrico !

Very happy with Katie. Our system is on and producing after only two months.

Very great experience with Solar Bear. Tom Lehm did a great job helping my family achieve energy independence.Lookimg forward to batteries soon !

Been with Solar Bear now 4 years ! My rep Tom Lehm was here 2020 and since then I've referred 3 people and counting. If you're in Port St Lucie reply to this post and I will connect you to the

Solar bear sales production installation was done very fast(within a month here in Bartow) our rep Troy kept up communication during the process.

The Solar bear team and the foam bear are a pleasure to work with Professional, Courteous, Patient, and friendly

I have had them on my house for 5 years. This is the worst customer service and company ever. Do NOT go for the upsell on spray foam it is not worth the headache. They also treat the spray foam employees like garbage. They say they will come out and clean your panels yearly… it took them till year 5 before they had to be contacted to come out. Do NOT give this company your money.

Erica is the best. Hugo and Bo were very helpful. Go Solar!!!

I have reached out to you through the roofing department about my Roof dipping and you sent someone out and said that is normal, which is crap!! And the Foam insulation that you put in my ceiling has been nothing but a nightmare. This is the worst thing I could’ve ever done to my house. I would really like for that crap to be ripped out of my attic. this mess crush my ductwork. As I have been re-modeling my house what I am finding up in the attic is just such an embarrassment with quality of work. And what makes me even more sad,I paid you to do this to my house. I was told that someone would clean my panels every year. That was another lie to add to the disappointment. Solarbear should be ashamed of how my job was done, but to have someone text me to refer you to my friends, clients and family. WOW!!! I have many clients that have ask me about my solar panels. I told them to not go with Solar bear, do their research better than I did, And absolutely do not believe that you will not pay any electric bill. This was another bald faced lie. Should I continue? I don’t think you want me to. So please take me off any list to refer you out.

David S was great, came all the way from West Palm to help us with our dream of saving $$$. We are very happy.

Great job by the entire team. Only hiccup was during Foam installation yet the resolution was expedited in less than a week. Big thanks to my rep Tom Lehm, Brittany.amd both install teams at Solar and Foam Bear.

Thank you, Solar Bear and Foam Bear for your amazing service! My husband and I are so happy going green!

The best part about my experience with Solar Bear was Dillon Palmer. He did not try to sell me anything… Instead, he educated me into seeing what was the best option for us. A new roof and solar was the way to go. Thank you Dillon for a great experience with Roof Bear and Solar Bear teams.

Thank-you Erica and Brittany for a great job with the solar education and communication during permitting and install. Our 7k system is activated and charging our Franklin Batteries.

Much thanks to Ryan Carson, my rep and Brittany J my project coordinator for helping me along with expediting the project. The install team was efficient at installation. Hugo arrived immediately after permission to operate was granted by the power company. Thank you everyone at Solar Bear.

Great service, very professional staff..thank you Crowphanso and Brittany..looking forward to my spray foam installation.

Fantastic transition to solar service. Katie Inlay was outstanding with sales. We also did the foam installation which went great. Noticed the difference almost immediately in home temperature. Brittany was excellent as well with keeping me updated through the process. The installers were great and Hugo was good explaining how the system works and how to recognize issues that may arise. Hugo took extra time to explain everything until we were satisfied with knowing all that we needed.

Jeff Deligio gave us a very detailed explanation of the project and the install team was great to work with. We are definitely pleased with our experience and look forward to enjoying our new solar energy!|

Solar Bear and Roof Bear have been great companies to work with. They walked us through the process and followed through with their intentions. My solar started producing nearly 3 times what we require during this cooler season. Their follow up team was helpful for peace of mind and the 25 year warranty is a great guarantee.

Solar bear was amazing. Working with Jeff and Brittany was seamless and they ensured they answered any questions I had. Thank you to the install team and everyone one involved in getting me up and running.

Thank you Solar Bear and Foam Bear. The install experience was great. Very professional and timely. Excited for the new AC by AIRBEAR !

Erika was great, thank you so very much for all of your efforts. Congratulations on the baby.!!!