Solar Bear

Extremely Disappointed With the Follow-Through

Our experience with Solar Bear has been extremely frustrating. An EV charger was included as part of our contract, but it was never installed. Admittedly, about a year passed before we realized the charger had never been installed and followed up with Solar Bear. However, the EV charger is clearly included in our contract, and once we contacted the company, we expected the issue to be handled promptly. Instead, I have now had to call Solar Bear three separate times over the course of more than two weeks just trying to get an update. Each time, I have been left waiting for someone to provide information or tell me when the charger will actually be installed. As of today, I still have no answer and no installation date. The most disappointing part isn’t simply that the EV charger was missed during the original installation. Mistakes happen. It’s the complete lack of urgency and follow-through after bringing the issue to their attention. A customer should not have to repeatedly call a company to get something that was already included in a signed contract. After investing this much money in a solar system, I expected much better customer service and accountability from Solar Bear. At this point, I just want the company to honor the contract, provide the EV charger we paid for, and get it installed without requiring another round of phone calls.

Report a problem and follow up

I noticed my panel not reporting it’s the microphone converter. I called about it. No call back. I text about it no response. I finally called and made an issue in the advise that they would get back with me still weeks later and no response. Very poor service. They say that the panels in the system has a 25 year warranty, but they’re very reluctant to work.

Scammer

They will tell you you qualify for tax breaks which is illegal advice because they do not work for the IRS or nor are they tax professionals. They will tell you you will save money yet the cost of solar panels will be greater than your savings.

Un ethical team

My experience with Solar Bear has been extremely frustrating and disappointing. The installation was poorly handled, and multiple issues remain unresolved. I have been following up consistently for over 5 months with little to no progress. The lack of accountability and the arrogant attitude from their team made the situation even worse. They have also failed to provide required documentation, which is unacceptable for a project of this nature. I would strongly advise others to think twice before choosing Solar Bear.

Poor customer service

If you have a problem with your system they will ghost you better than Casper. You cannot call anyone. No one picks up the phone. You leave a message and no one comes back to you. If by magic you actually speak to anyone in the office they use a list of excuses that are not believable. My system was installed in 2022 They have been out At least 10 times to change micro inverters that have failed . Every time they come. It is a 3-4 week process. Meanwhile the system is costing more money by not producing. I currently am dealing with a panel that is not producing and have been told by Solar Bear and silfab the panel manufacturer that the panel needs replacing and is covered by my warranty . Meanwhile no one contacts me or reaches back out to solve the issue . On top of this the production numbers that were originally promised and included in my contract do not live up to reality . I’m trying my best to not take legal action but at this point I don’t see any other option as this is blatant breach of contract and have given plenty of opportunities to make this right .

Sola Bear

Solar Bear promised me to have 0 dollars on my Duke Energy bill. A couple times my solar panels were not working but I did not say anything. However, on June 7, 2025, my inverter got damaged and Solar Bear has not been able to fix it. I called the office, and they said they have other houses that the inverter damaged too and that I have to wait for the company guaranty to send the inverter. It has been over 2 months since my inverter was not working, and I believe it is unfair for me to have 2 bills when Solar Bear promised me that I will save money with this company.

DO NOT USE THIS COMPANY

They scammed me that’s for sure, they caused over 1,500$ in damages to my yard and house installing the roof and solar. I found nails in all 4 of my lawn mower tires multiple times, found nails in my AC unit outside, they went in my attic and made a mess in my garage all over my motorcycles and didn’t clean up at all. Put the dumpster exactly where I asked them not to. Made huge ruts in my yard in 2 spots they didn’t even attempt to fix. I finally get ahold of someone because they hate answering the phones and helping customers and I was told I got the “owner” and he proceeded to curse me on the phone and yell at me because I asked for them to pay for the damages. Now I’m paying an outrageous solar bill and on top of that my power bill (which was supposed to go away if not be very little to pay) is almost 300$ a month so I’m paying over 600$ a month for power and I can’t get anyone on the phone to resolve the issues. They spend months “ processing“ and they don’t call for any updates. Absolutely worst company experience I’ve ever had and wish they’d take it off my house. They are a shit company and did shit work and continue to give shit customer service. Don’t let them scam you next for a 30 year loan as well. STAY AWAY FROM THIS COMPANY. YOU WILL REGRET IT QUICKLY

Incompetent employees, managers and company!

I hired Solar Bear for new roof, new HVAC with spray foam insulation in the attic and solar. Quote based on FPL bill I provided which determined the system size. They attempted the spray foam 1st which was found impossible bc no attic space even though they came back 3 separate times. Told them I don't want HVAC if it's not insulated. We agreed they would return $5000 to me for blown insulation since they don't provide. Ductwork now has to be inside apartments and boxed in neatly which they promised to do. After 6-8 weeks of my tenants not having ac in the hot FL heat, manager asked my husband to build boxes for the ductwork and they agreed on price. He sent the invoice but manager "Erin" never signed or returned. He had no choice but to complete it on a Sunday so HVAC guy could come finish on Tues, but he never showed as promised. Tenants went another 3 weeks with no ac. AC is on now but not cooling apartments as it should (even after I paid out of my own pocket to insulate) so portable ac plus HVAC currently in use which defeats the whole purpose. Made several calls and texts with no response from salesman "Gabe" or "Erin" to me or my husband. Job still incomplete that began 4/17, today is 7/15. I discovered they wired new HVAC to my tenant's panel. I bought HVAC so my Energy in the owners panel is offset. When confronted, Erins answer was we put it in whichever one it would fit. WRONG ANSWER ERIN!!! My tenant downstairs pays her own electric and her panel had zero to do with this job. Why would they do that? Bc They looked at the job 3 times before the contract was signed and never determined that my panel couldn't hold the HVAC OR THE SOLAR I hired them to do, to save on my electric bill. I hired them for HVAC and Solar only on MY 2nd floor panel which I pay for! Early into this I added and extra install of 1 minisplit in each of the downstairs apartments. Each have their owner panel and pay their own electric bill. Once complete, I discovered they wired both to one panel and my tenants bill has doubled. Finally the solar panels were put up and again wired it to my tenants panel. Roof misquoted bc pitch never measured, which lead to no AC ducts or foam in attic. Spoke to owner who was to price out subpanel so all will fit in my panel. Never heard back. they will pay tenants bills and for anybody I have to hire to fix what they did wrong. Incompetent company. Stay far far away!

Thanks to Fred I now have a great solar system with Franklin back up. Help keep the dogs and I cool all Summer !

Good experience with the 3 Bears. Solar,Roof and Foam installers were GREAT. Will recommend after tidying up some details and observing how well the system offsets consumption.

I would like to share a great experience I had with the 3 men who come to my house to install the panels and the electric work. I believe Brian was the electrician and the panel guys were uncle and nephew. The 3 of them were great. Most professional I have ever been around. Thanks very to the 3.

Brittany and the install team were great at moving the project to interconnection.very excited to see how the system produces versus consumption. .

Our exit survey rep Hugo was very kind and informative. He helped us understand the system and how to navigate it with ease.

Horrible to work with

We had Solar Bear out here in February because twp panels aren't functioning properly, they took pictures and said they would submit for warranty replacement. Here it is June and still no replacements have called several times and keep getting a run around. They were to send a tech out again yesterday but NEVER showed up, now can't even get someone to answer the phone. I will be contacting an attorney next and/or visiting the office. This will get fixed or they can remove everything and put my roof back in original condition!!

Ryan Carson and the whole team has been fanastic. I would highly recommend Solar Bear and Foam Bear to anyone. Great Company!

Troy Y and Brittany J were all that and a green protein shake ! Very excited to see my bill go away :)

Much thanks to Paul Gray who introduce me to Solar Bear. I am grateful and very happy with the installation and correspondence from the entire Solar Bear staff. Will definitely recommend Solar Bear to my neighbors.

Very pleased with Katie, Brittany and the installers. The main hiccup was Duke and receiving Permission to Operate. Thank you team Solar Bear

Thank you Solar Bear and Roof Bear for a pleasant experience. Katie, Courtney, were awesome during production and install. Also both install teams were professional and fast. There were a couple issues along the way yet Katie was always there for me when addressing my concerns. Overall I would recommend these companies.

Tom was the best sales person. Everything up front. Kept informed every step of the project. Brittney and Courtney the pms were on point every step of the way. Loved the company so much that I referred 2 people who've signed up. Hugo came for the final step and made sure everything was 100 percent. Great company.

Brittany was fantastic keeping us updated through the entire process. Solar Bear has us producing here in Wesley Chapel in less than a few months. We are excited to save $$$

Very happy with the experience, Troy was great and I even referred him to my neighbor who’s already been activated. If you’re in the Brandon/Tampa area ask for Troy !

Very pleased with the new Solar powering all my consumption. Install crew was professional and quick.

Jemaine Brooks was great with this project. He was able to work some magic after some difficulties in the beginning with another company. Very happy with Solar Bears install team. I can see the over production already.