Sigora Home (Out of Business)

Mr. Stanley Allen

who is responsible to aid or assist.

Pure Garbage of a Company

Like everyone else, I was scammed into buying a $50K system. Electricals were done wrong and subsequent attempts at corrections were disastrous. Now stuck with a partially functioning system, electrical bills, and a loan to pay. There is more to the solar system scams than the company on the frontline. It's Sigora, it's its financing partners, and in part the government for pushing and promoting solar and exposing us badly. Can we come together and sue?

Lies Lies Lies

We bought a system from Sigora when it was Sigora Solar and we were told we have a 20 year warranty (same as our loan contract). Well they changed their name to Sigora Home and no longer honor their warranties. Buyer beware.

Company shows to be out-of-business

I had my solar system installed last year. I've been luckier than the other reviewers from this year. Looks like Sigora went out of business in September, but my first notification was from Enphase. In early November, they sent a couple of emails assigning my system to a new company/tech for support as needed.

Was great until....

Installation and everything went fine, was working well until a few months ago and now I CANNOT GET A CALL BACK!!!

THEY STIFFED THE ROOFER

Last October I secured a loan with Dividend Financial for 60K. That included a new roof for 16K., Solar System 34K. And electrical updates for 9.9K. The collected the 59.9K but never paid the roofer or completed the electrical upgrades. I am stock with roofer bill and the rest of the problems. DONT DO BUSINESS WITH THIS COMPANY. PERIOD.

Ghosted

Started out ok in 2019. Installed 2020. Found in 2023 that errors were made in the electrical work. How did it pass city inspection?? Managed to get them to come out and fix it (I hope!) They left a big hole in the garage wall saying someone would be out to repair it in 'a couple of weeks'. Weeks go by and no one comes or calls. I call, twice so far, leave messages both times, and no response. If I could I'd give them 0 stars for installation quality and after sales support, I would.

Mixed review

I had panels installed 3 years ago and am very happy. So I recommended the company to a friend, I now regret that decision. He had the system installed with battery backup, the system was installed incorrectly, so the batteries now need replacing because of the bad installation. Sigora refuses talk with him. The article in The Daily Progress 07/07/23 describes exactly what he is experiencing

No Support

Everything was fine until 15 months post-install. For the last 6 months, I have had an array down for an unknown reason. This is causing major production loss during one of the hottest summers in Texas. I’ve called support and emailed them every two weeks if not once a month. Over a dozen attempts and only ONCE have they responded. They never replied to me after that response and still do not reply.

Terrible customer service

We bought a house with Sigora solar panels already installed, and we’ve repeatedly found their customer service miserable. Believe the other 1-star reviews. If you’re shopping for solar, choose another company. This company’s sales team is excellent but once you become a customer in need of service, it’s hard to come by.

Used to be good

When we initially started with Sigora the company was great and was very available answering any and all questions we had. Now here we are 3-4 years later and the only way I can get anyone on the phone is to ask for instillation. We need our roof replaced and need to have the solar panels removed then replaced. No one has returned the multiple messages and requests for service that have been sent over the past month. I have referred multiple people to this company and after this recent experience regret all of it.

No Response after a month of calls!

I have been trying to contact Sigora daily for over a month. No one answers the phone and no one ever returns my calls. With thousands of dollars invested in my panels this is downright frightening! I need service and there does not appear to be anyone out there. It was a great little local company here in Waynesboro when I got my first panels installed about 8 years ago. It had grown bigger and moved to Charlottesville by 2020 when I had some additional panels installed and I was not quite as pleased with the service. Now they seem to have just disappeared.

Worst experience I've ever had. I have had the panels on my roof for 1 yr and have not been able to get them activated . When I call they say someone will give you a call back. That call has never came. The supervisor over my contract, mailbox is full and has been that way for a week.

9 months is too long

I signed my contract with Sigora September 16, 2022 and I still don't have a working system, the installation failed the first inspection a week ago because the Sigora representative had the wrong paperwork and the city inspector refused to do the inspection until the paperwork was corrected. I have not heard from Sigora about when the next inspection will be held. I would recommend Sigora to no one at this time. Because of all the stress I have had with this process I think I should get a discount, as well as a working system.

Disgusted with Incompetent Company

I signed a contract with Sigora Solar (now Sigora Home) in May 2022 and installation was conducted in August 2022. At installation I was told that the Generac backup battery system wasn't working and that a part would be ordered to fix it. I was never told any details about the order. It took three months to get the Generac inverter functioning, and five months to get the battery part replaced. However, after several power outages where the battery failed to provide backup power, I then was told by technicians that the battery (an "indoor" model) goes into "Standby" mode when the air temperature drops below 45 degrees Fahrenheit. Since my location is on top of a mountain at 3100 feet elevation, the outdoor temperature is frequently below 45 degrees F, especially during late fall, winter and early spring. The site analysis should have resulted in Sigora ordering an "outdoor" rated battery system that can function in subzero conditions, and should have told me of the operating temperature of the battery that they ordered and installed. If they had told me this, I would have asked them to install it indoors. I complained to the company repeatedly, but they stopped responding to me in April. Also, the company is not cooperating with my attempts to find out what monitoring system is being used; so as a result, I am currently unable to sell credits for the total amount of energy the system is producing ("SRECs"). I filed a BBB complaint, which the company never responded to, along with dozens of other complaints they failed to respond to, resulting in the BBB suspending the accreditation of Sigora Home (at least of Charlottesville, if not all other offices). Oh, and by the way, the company has gotten rid of it's so-called, failed "Customer Excellence" team. If they ever really had one, it didn't accomplish much. I've informed them that I will file a complaint with the Virginia State Corporation Commission, for what little good that might do; also will complain directly to Generac, which apparently has numerous problems of its own; and will consider other options. Nobody in their right mind should sign a contract with this company, and based on what I've seen, they are circling the toilet and headed for bankruptcy.

Do NOT Recommend

Our panels have not been operable for over two months. We have attempted to contact customer support and technical support on a regular basis. The only responses we've received is an apology for the continued delayed. This is the same response that we received when it took over a year and a half to install the panels.

Do not do business with this company

We signed a contract to install solar on our property in Brunswick county, NC in August 2023. Sigora came to evaluate my roof, and this started some round-and-round with them. My parents live down the street, and also signed a contract for solar. I have the same name as my father, and us having the same name, living on the same street caused (and still causes) problems for Sigora. I repeatedly received emails and calls meant for my father, and vice-versa. My father had issues with Sigora on the battery he had included in his contract. After several rounds of back and forth, I finally understood that Sigora had an issue with the condition of my roof (12 years old with 30 year shingles), and they wanted me to sign a document absolving them of any liability for damage or issues with the roof from their install. I did not agree with that plan, and subsequently cancelled the contract and requested a refund. Sigora was never very responsive after the sale, but once I asked for a refund, responsiveness dropped off substantially. Phone calls were never returned. No response (aside from the "Well get back to you in 72 business hours") to any email inquiries. It's now May, five months after I requested a refund, and I still have not received it. I have contacted the NC Attorney General's complaint department, and Sigora has not responded to the Attorney General's letter requesting a response to my complaint. If you want Solar, I strongly advise you to look elsewhere - to a company that is responsive to customers.

Great initially; poor support years in

I love, and do not regret, going solar with what was then Sigora Solar in 2017. However, in 2022, when 25% of the 40 microinverters on our system report production or reporting issues, and I have for 9 months requested service appointments to investigate (with two scheduled appointments and no follow-through), I find myself quite frustrated with the ongoing service that was promised when we purchased our large system. I have again reached out to their support in the hopes of follow-through this time. Will report later if they responded!

Frustration with Sigora

My past and current experience with Sigora is turning out to be horrible. Based on my electrical bills this past year, I've found the electrical production of my current solar system that was installed last year to be exceptionally under rated. Based on Enphase information on my current solar installation and using the Enphase Design Installation program with the yearly electrical usage for my home, my current installation is about 60% under rated for my needs. On trying to resolve the discrepant electrical production with Sigora, I've agreed to a contract to add an additional 13 solar panels to my roof. But I've been told by the Sigora project representative that the 13 panels may not fit. As a result, I've asked for the Sigora Design Team to contact me on this issue to help me understand what might be preventing the 13 solar panels from being installed as contracted. It's been several weeks and I have yet to hear anything from the Design Team. Please have the Sigora Design Team call me back on this issue. Thanks, Don T (removed for privacy)

The biggest scammers I’ve ever experienced at this adult age. Julisa would sweet talk you into speaking highly of the company until you sign the agreement. How everybody is converting to their company which is a bold face lie cause the only way you can get some type of contact is when you’re a new customer. Then she falls off the face of the planet and has nothing else to do with you. My house is not totally energy efficient and I’ve been waiting on light bulbs from Aubrey since 2022. These past 4 months nothing but excuses so be glad to get any type of response. So I’m assuming they’re coming from a different planet because amazon only takes 2 days if you do your job. Barton decided to step in as my go to person since Shelly left the company. To then do absolutely nothing no return emails no nothing. The only semi good is my bill went down and the referral credit that you and the referee get of $500. It never happened Lydia said in Jan I should get it well it’s not April . Anybody considering just pass go at this point

Lies and a rip-off

After 3 years of my electric bill continuing to increase, I know I was scammed. From the lies about all this money I was going to save and a fat rebate(which goes back to the company as part of the deal) to never having an electric bill again, it was all lies. My power company had no clue how much I was giving back to the grid, another lie that Sigora told me, which was supposed to build credit and reduce my bill to nothing. I spend an EXTRA $120 per monthly average on energy now, and that includes the new energy saving appliances purchased after getting the panels installed. This is in the top 3 of the worst decisions I have ever made in my life.

Piece of **** total ripoff SCAM

Ever since having these useless panels, my electric bill has been higher than it’s ever been. There is no point in them other than bringing attention to your home because you’re the only person in the neighborhood that fell for the SCAM. Whenever I call and complain about having to pay an extremely high electric bill, plus the loan for these useless, just for show panels, I’m told, “it looks like your system is performing well and it’s saving you money”. WHERE?! I would like out of this loan, Class action, here I come!

DO NOT RECOMMEND!!!!!!!

HAVE BEEN TRYING TO GET IN CONTACT WITH SOMEONE FOR 3 WEEKS!!! MY ROOF HAS A LEAK THAT WAS CAUSED BY THE PANELS AND I STILL CURRENTLY HAVE WATER DAMAGE!!!! THEY’RE QUICK TO REPLY TO THESE BAD REVIEWS BUT WILL ABSOLUTELY NOT RETURN YOUR CALL EVEN AFTER THE REPRESENTATIVE ASSURES YOU THAT THEY *ESCALATED* YOUR TICKET NUMBER. SAVE YOURSELF THE HEADACHE AND SAVE YOUR MONEY!!!!!!!

Not good with following up.

I had my system installed and completed on 12/15/2020 and final inspection has not ne done yet. They always set up a date and never show up and you leave them messages, and no one calls back. I will not refer anyone to this company. The one I did refer sent in the information they never called them.

5 months and waiting

I started this process with speedy help and getting everything done within a month back in September, the electric company was the only thing we had to wait on and it took 3 weeks for them to and the inspector to approve me to turn it on. When I did in October I got an error say that one of my arrays wasn't registering. I called the customers service and selected tech support waited for 1 hour on hold with no help, I called every other in October until I decided to talk to the potential customer service people who were quick to answer the phone to let me know that they will push my concerns to tech support. I then spent November calling and email tech support until I got a response around the end of the month saying they are sending a tech out. I waited 2 weeks for tech to call me the day of the appointment saying he's not coming out that he is currently in North Carolina on another job and he would get with me about another date, if anything he would just show up and fix the issue on his own. December and January I've called once a week to try to get someone to come out still I sit on the phone for about an hour and stop. Today I call and after an hour on the phone someone answers and tells me that the customer service I've been trying to reach as hours between 10 and 2. I don't even know what to do anymore can't afford electric bill and this, I just want the panels gone.