Mischa | Partlow, Virginia | 11/20/2023
Lies Lies Lies
We bought a system from Sigora when it was Sigora Solar and we were told we have a 20 year warranty (same as our loan contract). Well they changed their name to Sigora Home and no longer honor their warranties. Buyer beware.
Christina T | Fredericksburg, Virginia | 11/19/2023
Company shows to be out-of-business
I had my solar system installed last year. I've been luckier than the other reviewers from this year. Looks like Sigora went out of business in September, but my first notification was from Enphase. In early November, they sent a couple of emails assigning my system to a new company/tech for support as needed.
John_in_VA | Richmond, Virginia | 10/09/2023
Was great until....
Installation and everything went fine, was working well until a few months ago and now I CANNOT GET A CALL BACK!!!
Mario | Sherman Oaks, California | 09/29/2023
THEY STIFFED THE ROOFER
Last October I secured a loan with Dividend Financial for 60K. That included a new roof for 16K., Solar System 34K. And electrical updates for 9.9K. The collected the 59.9K but never paid the roofer or completed the electrical upgrades. I am stock with roofer bill and the rest of the problems. DONT DO BUSINESS WITH THIS COMPANY. PERIOD.
Maryann & Phil in Burnet Commons | Charlottesville, Virginia | 09/25/2023
Ghosted
Started out ok in 2019. Installed 2020. Found in 2023 that errors were made in the electrical work. How did it pass city inspection?? Managed to get them to come out and fix it (I hope!) They left a big hole in the garage wall saying someone would be out to repair it in 'a couple of weeks'. Weeks go by and no one comes or calls. I call, twice so far, leave messages both times, and no response. If I could I'd give them 0 stars for installation quality and after sales support, I would.
Arch R | Mechanicsville, Virginia | 09/17/2023
Mixed review
I had panels installed 3 years ago and am very happy. So I recommended the company to a friend, I now regret that decision. He had the system installed with battery backup, the system was installed incorrectly, so the batteries now need replacing because of the bad installation. Sigora refuses talk with him. The article in The Daily Progress 07/07/23 describes exactly what he is experiencing
Travis Stoner | Jarrell, Texas | 09/12/2023
No Support
Everything was fine until 15 months post-install. For the last 6 months, I have had an array down for an unknown reason. This is causing major production loss during one of the hottest summers in Texas. I’ve called support and emailed them every two weeks if not once a month. Over a dozen attempts and only ONCE have they responded. They never replied to me after that response and still do not reply.
ELH | Waynesboro, Virginia | 08/17/2023
Terrible customer service
We bought a house with Sigora solar panels already installed, and we’ve repeatedly found their customer service miserable. Believe the other 1-star reviews. If you’re shopping for solar, choose another company. This company’s sales team is excellent but once you become a customer in need of service, it’s hard to come by.
Jsull | Powhatan, Virginia | 07/14/2023
Used to be good
When we initially started with Sigora the company was great and was very available answering any and all questions we had. Now here we are 3-4 years later and the only way I can get anyone on the phone is to ask for instillation. We need our roof replaced and need to have the solar panels removed then replaced. No one has returned the multiple messages and requests for service that have been sent over the past month. I have referred multiple people to this company and after this recent experience regret all of it.
Francine Johnston | Waynesboro, Virginia | 07/05/2023
No Response after a month of calls!
I have been trying to contact Sigora daily for over a month. No one answers the phone and no one ever returns my calls. With thousands of dollars invested in my panels this is downright frightening! I need service and there does not appear to be anyone out there. It was a great little local company here in Waynesboro when I got my first panels installed about 8 years ago. It had grown bigger and moved to Charlottesville by 2020 when I had some additional panels installed and I was not quite as pleased with the service. Now they seem to have just disappeared.
