Sigora Home (Out of Business)

Paying for nothing

Ive had a contact with sigora since august of 2022. As of februrary 2023 all I have to show for it is high power bills and the bills for the solar loan. Trying to get a hold of anyone thru as many means as possible has only resulted in Sigora's customer service team giving empty promises. I cant imagine how hard it will be to get tech support after install and at this point i just want out from under this loan.

Great Technicians/AWFUL CUSTOMER SERVICE

We were informed in December 2021 that our current modem (3G) would non longer work after march 31, 2022. Sent 3 emails stating that we wanted to purchase the new modem - no response. Finally tried again in August 2022 and were told that we needed to prepay. We were also told that our new Gateway WiFi modem would need a TP Links (for screened inverters). We pre-paid an additional 100.00 for this item ( total 830.00 on August 31, 2022). Technician arrived right on time and told us that the WiFi would not work and he would need to order a new cellular modem. Three hours later he called back and said that he was on another job and could not install the cellular modem and could use it on our home. We were very pleased with his thoughtful service (5 stars). He told us that we would not need the TP Links and would get a 100.00 refund. Sent an email to follow up on the refund and received a reply by Barton Schafer that he was forwarding it to the appropriate people and get back to us with an answer. 3 emails and 1 call since and we have received NO REPLY. We are now going on 90 days. Why should it take this long for a simple 100.00 refund. As an officer on our HOA (151 Homes) I have referred several of our homeowners to Sigora. As a former business owner for 40+years, our success was based on good customer service and client referrals. Why would you compromise your reputation over a promised 100.00 refund.

Unresponsive

Our solar panels were installed in 2020. Everything has been good, until our roof started leaking and we set out to contact Sigora. With that said, it has been two weeks, multiple phone calls, online ticket repair requests, and there has been no contact with Sigora, completely UNRESPONSIVE. I believe there’s only one person in Customer Service, maybe the entire company, that picks up the phone. But the only service that can be offered is taking a message for a call back. I look forward to a response.

If you are looking for a Solar company, this ain't it

Working with this solar company has been pure amateur hour. They do not know what they are doing nor can you actually get a hold of anyone that knows what is going on. Our solar has been installed and we have had permission to operate for over 4 months and the system is still not working. We have had multiple technicians out to our house and each one knows less of what is going on that the previous. There is no turnover of previous notes. Each time a tech comes out, they spend hours diagnosis the problem and on the phone with someone from"technical" only to say they need new parts, new battery, or we were even told by one that the system was not installed correctly. We have Enphase batteries and were told by an Enphase tech that our batteries were not working and that we needed a new one. We also were told that the batteries were not wired correctly. What is interesting is that as you are going through the buying and installation process, they level of service is amazing, however once the system was installed and they got their money, it is a totally different company. How do we fix this? Are there good companies out there that take over for bad ones? At this point, I just want the system uninstalled and a refund.

TERRIBLE--WARNING

Worst company I have ever worked with in my entire life. The worst customer service, follow up, and the worst results..The biggest waste of money in my entire life. My units break often, they do not produce as promised and my electric bills are over $400 a month even with panels--how is this possible. I'm a Realtor and know what people with similar sized homes spend on electricity. DO NOT USE SIGORA SOLAR! They are SO FRIENDLY and nice and accommodating until they get your money and then it is TERRIBLE!

first it was great and then it went down hill fast

but 2 years later when you need some one just to try to schedule someone to look at the system because i have paid 2 electric bills now and no one wants to listen to me and this has been going on since December 14th . If you aint a new customer you can forget it from what i see. I am paying electric bills and solar loan payments so go else where . please prove me wrong. Prove me wrong, prove me wrong, prove me wrong , I dare you UPDATE, January 28, 2023: That connect to the WiFi would be great but the system has no power at all no LED lights they are dark, when will you all start listening to me about this it has been almost 2 months now, the enphase has no power!!!!!!!

Not good follow through

This company was great in the very beginning. They were very pleasant when speaking with them and quick to get our solar arrays up and quick to get paid. That was when the good service ended. When they placed them they left four ground rods out of the ground that we are unable to mow over. We have been told for the past 6 weeks that someone will call us to get this fixed and they are still sticking out of the ground!!! They left a mound where they buried the wire that was also supposed to be fixed and we are still waiting for that. I have called, emailed and texted with no follow up. As it has said in previous reviews they are very pleasant when you can actually speak with one of them and they will promise the works but once they are finished it seems they will no longer follow up. I truly hope we don’t have to utilize the warranty they have promised because they haven’t proven that they will honor what they said they would in a timely manner if at all.

So far So Good,... Mostly.

I'm currently in the middle of my 4 year with this system. I've only had One mechanical issue with a failed inverter 2 years in. Unfortunately that took 3 Months to resolve and that was a struggle. There was a serious lack of communication with Sigora Tech support and service to the point were I had to call SolarEdge myself to get the right parts a procedures for replacement. They did however reimburse me for the loan payments on the system for those 3 Months. I do not have a battery wall but I do get energy credits from Dominion Energy so my only bills are usually July and August but they are fairly small <$80.

Went with Sigora after a decent pricing. They took care of all the documentation including permits, HOA, inspections. Timely process and install completed within 35 days of the contract. They fixed any damage caused during install. Outside cleanliness post install can be improved. I still find broken pieces of pleas fix and zip ties in my yard. Still waiting for turning the system on. So far so good.

Great Energy Assessment!

I just wanted to thank Chris and Buck for doing a great job on my energy efficiency tests yesterday. They arrived right on time and did a very thorough job. Thanks guys!!

Read the fine print

The system installation was fine and they are eager to please till they get your money. They are impossible to deal with for warranty work. They will not honor warranties on the equipment they install. If you equipment fails and the manufacturer doesn't give them parts, they will not fix your system. My batteries all failed in about a year and a half. Sigora blames LG and will do nothing about it. So now I have no battery backup that I paid for and Sigora will do nothing to fix it.

Bad company

They lie and tell you what you want to here . They told me I would NOT have an electric bill and it would cost this much a month. Well I still have an electric bill and the price per month was a lot higher than they said with a ballon payment too . I have talked to the ceo of the company and many other people in charge there and there answers were we will put that in our training. I have one email where I asked about the price and no electric bill and his reply was that’s correct. But all the other times he would call me on the telephone and lie about production and price .

Don't trust sales promises

I have had my panels for 2.5 yrs. They have worked as promised for about 1/2 that time. It's up to the customer to check the system daily. Sigora does not monitor it. "Grid events" (power outages) are not covered by the warranty

Fantastic company to work with. Very professional and I could tell they knew what they were doing. No complaints or issues whatsoever. Thanks Sigora!

Excellent work

Got my system installed back in September and looks great! Process was smooth and continued to be a resource beyond the install. The install was quick and easy and is performing great! They had to make a do some extra work around my breaker box and came back to repair and even paint it for me. Went above and beyond.

Amazing

I love sigora. They are kind and always ready to help. Over delivering on everything.

Smooth and informative sales process. Communication has been great. Would definitely recommend Sigora!

Great customer service and honest sales rep!

My consultant was very knowledgeable and helped separate fact from fiction vs what I saw on the internet from all the crazy solar ads. Between the information, fast install, and hands off approach for me, it was an easy process from start to finish

Great Customer Experice

After months of research I settled on going with Sigora Solar because of their Energy Efficient upgrades they provide. They are extremely competitive with their pricing, and I could not have asked for a better experience working with Richard who was much more educated on how Solar works going forward as pertains to my relationship with Duke energy then the other company I spoke with.

Poor customer service

Panels are very noisy when its windy and don't seem to be secured well. Seems like a safety hazard. Asked them to come back and complete the installation and they demanded $350 in advance. Sounds like a shakedown scam. Sigora is totally unreliable.

Outdated equipment costs pushed to customer

Received communication from Sigora that the cellular modem they chose to install in my inverter will no longer be supported by the carrier three years into a five year service and as a result they want 730 to install a new one even though my contract states 5 years of monitoring. There are hardwire and gateway options for this inverter that easily could have been used but were not offered. The modem and gateway being offered are not being discounted and they are charging 250 for labor to install it. I have had the inverter replaced once already and they put an old modem back in that one as well knowing full well the service would only be good through this year. That install and the responses to get someone to even come out were problematic at best. I also have to say I have never seen my setup come close to the maximum production it was claimed to be installed at. I used to recommend this company quite often but only got one referral check even though several others purchased. I would not recommend for anyone considering a solar purchase in the future. Too many red flags at this point.

Avoid - They are extremely unprofessional

We met with the sales rep on August 19th, let me just say he was wonderful to work with. We were excited to start the journey to moving to solar. He was wonderful at the pitch, he really sold the company and everything they offer. We were told our project should have been completed by the beginning of December. That is when things go south, once it is out of the sales reps hands, it is far from what we were promised or made out to believe. We had our solar panels installed and then the Sigora team continued to demonstrate their lack of effort for resolving anything that they needed to resolve. Everything from ensuring the permits were taken care of to scheduling inspections. They stood up the county inspectors TWICE! I have video recordings of the county inspector and I have conversations waiting for Sigora to show, they never did. We then reached back out to Sigora because it had been over a week with hearing anything, they said the county inspector never showed. Why the negligence and lack of honesty? I literally talked to the gentleman myself, I have video proof he was at my house and Sigora never showed. They finally see it fits for them to ask out county inspector to return a 3RD TIME! We get that completed, next step waiting for South River EMC to switch what they needed. Almost a month passes, we have yet to hear anything yet we are being charged for something that is not active. We reach out to South River, at this point they had no clue that we were in the process of switching to Solar, because SIGORA made zero effort to contact them, after they said they had. South River EMC was amazed at the lack of communication Sigora had made, sharing they had made zero contact with them. We then reached back out to Sigora to see what we needed to do, find out they only needed to send a form. WHY AM I DOING YOUR JOB? The excuses have ranged from negligence, to they underwent a major database change, team constructing, and scheduling issues. How am I the customer responsible for the lack of communication, responsibility, ownership, and accountability this company has, I am not. There are so many things that should have been taken care such as the insurance company (as they said), "Free" Energy Efficiency Updates, etc. We are highly disappointed with this company. Please avoid if you want to save yourself a headache with trying to made the switch to solar. We will be moving forward with BBB and NC Attorney Generals complaints.

Great Company and Great Service

I got Sigora to put panels on my home in Feb 2020. They were very professional and very informative. Great quality service and equipment. Highly recommend.

Very Smooth Experience!

I am very happy with the solar and service I received from Sigora Solar. All of the process and incentives were explained in detail. They communicated very well about the entire process and handled all the heavy lifting with the utility company and county to get everything approved. I would highly recommend Sigora.