Sigora Home (Out of Business)

Mr. Stanley Allen

who is responsible to aid or assist.

Pure Garbage of a Company

Like everyone else, I was scammed into buying a $50K system. Electricals were done wrong and subsequent attempts at corrections were disastrous. Now stuck with a partially functioning system, electrical bills, and a loan to pay. There is more to the solar system scams than the company on the frontline. It's Sigora, it's its financing partners, and in part the government for pushing and promoting solar and exposing us badly. Can we come together and sue?

Lies Lies Lies

We bought a system from Sigora when it was Sigora Solar and we were told we have a 20 year warranty (same as our loan contract). Well they changed their name to Sigora Home and no longer honor their warranties. Buyer beware.

THEY STIFFED THE ROOFER

Last October I secured a loan with Dividend Financial for 60K. That included a new roof for 16K., Solar System 34K. And electrical updates for 9.9K. The collected the 59.9K but never paid the roofer or completed the electrical upgrades. I am stock with roofer bill and the rest of the problems. DONT DO BUSINESS WITH THIS COMPANY. PERIOD.

No Support

Everything was fine until 15 months post-install. For the last 6 months, I have had an array down for an unknown reason. This is causing major production loss during one of the hottest summers in Texas. I’ve called support and emailed them every two weeks if not once a month. Over a dozen attempts and only ONCE have they responded. They never replied to me after that response and still do not reply.

Terrible customer service

We bought a house with Sigora solar panels already installed, and we’ve repeatedly found their customer service miserable. Believe the other 1-star reviews. If you’re shopping for solar, choose another company. This company’s sales team is excellent but once you become a customer in need of service, it’s hard to come by.

No Response after a month of calls!

I have been trying to contact Sigora daily for over a month. No one answers the phone and no one ever returns my calls. With thousands of dollars invested in my panels this is downright frightening! I need service and there does not appear to be anyone out there. It was a great little local company here in Waynesboro when I got my first panels installed about 8 years ago. It had grown bigger and moved to Charlottesville by 2020 when I had some additional panels installed and I was not quite as pleased with the service. Now they seem to have just disappeared.

Worst experience I've ever had. I have had the panels on my roof for 1 yr and have not been able to get them activated . When I call they say someone will give you a call back. That call has never came. The supervisor over my contract, mailbox is full and has been that way for a week.

9 months is too long

I signed my contract with Sigora September 16, 2022 and I still don't have a working system, the installation failed the first inspection a week ago because the Sigora representative had the wrong paperwork and the city inspector refused to do the inspection until the paperwork was corrected. I have not heard from Sigora about when the next inspection will be held. I would recommend Sigora to no one at this time. Because of all the stress I have had with this process I think I should get a discount, as well as a working system.

Disgusted with Incompetent Company

I signed a contract with Sigora Solar (now Sigora Home) in May 2022 and installation was conducted in August 2022. At installation I was told that the Generac backup battery system wasn't working and that a part would be ordered to fix it. I was never told any details about the order. It took three months to get the Generac inverter functioning, and five months to get the battery part replaced. However, after several power outages where the battery failed to provide backup power, I then was told by technicians that the battery (an "indoor" model) goes into "Standby" mode when the air temperature drops below 45 degrees Fahrenheit. Since my location is on top of a mountain at 3100 feet elevation, the outdoor temperature is frequently below 45 degrees F, especially during late fall, winter and early spring. The site analysis should have resulted in Sigora ordering an "outdoor" rated battery system that can function in subzero conditions, and should have told me of the operating temperature of the battery that they ordered and installed. If they had told me this, I would have asked them to install it indoors. I complained to the company repeatedly, but they stopped responding to me in April. Also, the company is not cooperating with my attempts to find out what monitoring system is being used; so as a result, I am currently unable to sell credits for the total amount of energy the system is producing ("SRECs"). I filed a BBB complaint, which the company never responded to, along with dozens of other complaints they failed to respond to, resulting in the BBB suspending the accreditation of Sigora Home (at least of Charlottesville, if not all other offices). Oh, and by the way, the company has gotten rid of it's so-called, failed "Customer Excellence" team. If they ever really had one, it didn't accomplish much. I've informed them that I will file a complaint with the Virginia State Corporation Commission, for what little good that might do; also will complain directly to Generac, which apparently has numerous problems of its own; and will consider other options. Nobody in their right mind should sign a contract with this company, and based on what I've seen, they are circling the toilet and headed for bankruptcy.

Do NOT Recommend

Our panels have not been operable for over two months. We have attempted to contact customer support and technical support on a regular basis. The only responses we've received is an apology for the continued delayed. This is the same response that we received when it took over a year and a half to install the panels.

Do not do business with this company

We signed a contract to install solar on our property in Brunswick county, NC in August 2023. Sigora came to evaluate my roof, and this started some round-and-round with them. My parents live down the street, and also signed a contract for solar. I have the same name as my father, and us having the same name, living on the same street caused (and still causes) problems for Sigora. I repeatedly received emails and calls meant for my father, and vice-versa. My father had issues with Sigora on the battery he had included in his contract. After several rounds of back and forth, I finally understood that Sigora had an issue with the condition of my roof (12 years old with 30 year shingles), and they wanted me to sign a document absolving them of any liability for damage or issues with the roof from their install. I did not agree with that plan, and subsequently cancelled the contract and requested a refund. Sigora was never very responsive after the sale, but once I asked for a refund, responsiveness dropped off substantially. Phone calls were never returned. No response (aside from the "Well get back to you in 72 business hours") to any email inquiries. It's now May, five months after I requested a refund, and I still have not received it. I have contacted the NC Attorney General's complaint department, and Sigora has not responded to the Attorney General's letter requesting a response to my complaint. If you want Solar, I strongly advise you to look elsewhere - to a company that is responsive to customers.

Frustration with Sigora

My past and current experience with Sigora is turning out to be horrible. Based on my electrical bills this past year, I've found the electrical production of my current solar system that was installed last year to be exceptionally under rated. Based on Enphase information on my current solar installation and using the Enphase Design Installation program with the yearly electrical usage for my home, my current installation is about 60% under rated for my needs. On trying to resolve the discrepant electrical production with Sigora, I've agreed to a contract to add an additional 13 solar panels to my roof. But I've been told by the Sigora project representative that the 13 panels may not fit. As a result, I've asked for the Sigora Design Team to contact me on this issue to help me understand what might be preventing the 13 solar panels from being installed as contracted. It's been several weeks and I have yet to hear anything from the Design Team. Please have the Sigora Design Team call me back on this issue. Thanks, Don T (removed for privacy)

The biggest scammers I’ve ever experienced at this adult age. Julisa would sweet talk you into speaking highly of the company until you sign the agreement. How everybody is converting to their company which is a bold face lie cause the only way you can get some type of contact is when you’re a new customer. Then she falls off the face of the planet and has nothing else to do with you. My house is not totally energy efficient and I’ve been waiting on light bulbs from Aubrey since 2022. These past 4 months nothing but excuses so be glad to get any type of response. So I’m assuming they’re coming from a different planet because amazon only takes 2 days if you do your job. Barton decided to step in as my go to person since Shelly left the company. To then do absolutely nothing no return emails no nothing. The only semi good is my bill went down and the referral credit that you and the referee get of $500. It never happened Lydia said in Jan I should get it well it’s not April . Anybody considering just pass go at this point

Lies and a rip-off

After 3 years of my electric bill continuing to increase, I know I was scammed. From the lies about all this money I was going to save and a fat rebate(which goes back to the company as part of the deal) to never having an electric bill again, it was all lies. My power company had no clue how much I was giving back to the grid, another lie that Sigora told me, which was supposed to build credit and reduce my bill to nothing. I spend an EXTRA $120 per monthly average on energy now, and that includes the new energy saving appliances purchased after getting the panels installed. This is in the top 3 of the worst decisions I have ever made in my life.

Piece of **** total ripoff SCAM

Ever since having these useless panels, my electric bill has been higher than it’s ever been. There is no point in them other than bringing attention to your home because you’re the only person in the neighborhood that fell for the SCAM. Whenever I call and complain about having to pay an extremely high electric bill, plus the loan for these useless, just for show panels, I’m told, “it looks like your system is performing well and it’s saving you money”. WHERE?! I would like out of this loan, Class action, here I come!

DO NOT RECOMMEND!!!!!!!

HAVE BEEN TRYING TO GET IN CONTACT WITH SOMEONE FOR 3 WEEKS!!! MY ROOF HAS A LEAK THAT WAS CAUSED BY THE PANELS AND I STILL CURRENTLY HAVE WATER DAMAGE!!!! THEY’RE QUICK TO REPLY TO THESE BAD REVIEWS BUT WILL ABSOLUTELY NOT RETURN YOUR CALL EVEN AFTER THE REPRESENTATIVE ASSURES YOU THAT THEY *ESCALATED* YOUR TICKET NUMBER. SAVE YOURSELF THE HEADACHE AND SAVE YOUR MONEY!!!!!!!

5 months and waiting

I started this process with speedy help and getting everything done within a month back in September, the electric company was the only thing we had to wait on and it took 3 weeks for them to and the inspector to approve me to turn it on. When I did in October I got an error say that one of my arrays wasn't registering. I called the customers service and selected tech support waited for 1 hour on hold with no help, I called every other in October until I decided to talk to the potential customer service people who were quick to answer the phone to let me know that they will push my concerns to tech support. I then spent November calling and email tech support until I got a response around the end of the month saying they are sending a tech out. I waited 2 weeks for tech to call me the day of the appointment saying he's not coming out that he is currently in North Carolina on another job and he would get with me about another date, if anything he would just show up and fix the issue on his own. December and January I've called once a week to try to get someone to come out still I sit on the phone for about an hour and stop. Today I call and after an hour on the phone someone answers and tells me that the customer service I've been trying to reach as hours between 10 and 2. I don't even know what to do anymore can't afford electric bill and this, I just want the panels gone.

Paying for nothing

Ive had a contact with sigora since august of 2022. As of februrary 2023 all I have to show for it is high power bills and the bills for the solar loan. Trying to get a hold of anyone thru as many means as possible has only resulted in Sigora's customer service team giving empty promises. I cant imagine how hard it will be to get tech support after install and at this point i just want out from under this loan.

Great Technicians/AWFUL CUSTOMER SERVICE

We were informed in December 2021 that our current modem (3G) would non longer work after march 31, 2022. Sent 3 emails stating that we wanted to purchase the new modem - no response. Finally tried again in August 2022 and were told that we needed to prepay. We were also told that our new Gateway WiFi modem would need a TP Links (for screened inverters). We pre-paid an additional 100.00 for this item ( total 830.00 on August 31, 2022). Technician arrived right on time and told us that the WiFi would not work and he would need to order a new cellular modem. Three hours later he called back and said that he was on another job and could not install the cellular modem and could use it on our home. We were very pleased with his thoughtful service (5 stars). He told us that we would not need the TP Links and would get a 100.00 refund. Sent an email to follow up on the refund and received a reply by Barton Schafer that he was forwarding it to the appropriate people and get back to us with an answer. 3 emails and 1 call since and we have received NO REPLY. We are now going on 90 days. Why should it take this long for a simple 100.00 refund. As an officer on our HOA (151 Homes) I have referred several of our homeowners to Sigora. As a former business owner for 40+years, our success was based on good customer service and client referrals. Why would you compromise your reputation over a promised 100.00 refund.

Unresponsive

Our solar panels were installed in 2020. Everything has been good, until our roof started leaking and we set out to contact Sigora. With that said, it has been two weeks, multiple phone calls, online ticket repair requests, and there has been no contact with Sigora, completely UNRESPONSIVE. I believe there’s only one person in Customer Service, maybe the entire company, that picks up the phone. But the only service that can be offered is taking a message for a call back. I look forward to a response.

If you are looking for a Solar company, this ain't it

Working with this solar company has been pure amateur hour. They do not know what they are doing nor can you actually get a hold of anyone that knows what is going on. Our solar has been installed and we have had permission to operate for over 4 months and the system is still not working. We have had multiple technicians out to our house and each one knows less of what is going on that the previous. There is no turnover of previous notes. Each time a tech comes out, they spend hours diagnosis the problem and on the phone with someone from"technical" only to say they need new parts, new battery, or we were even told by one that the system was not installed correctly. We have Enphase batteries and were told by an Enphase tech that our batteries were not working and that we needed a new one. We also were told that the batteries were not wired correctly. What is interesting is that as you are going through the buying and installation process, they level of service is amazing, however once the system was installed and they got their money, it is a totally different company. How do we fix this? Are there good companies out there that take over for bad ones? At this point, I just want the system uninstalled and a refund.

TERRIBLE--WARNING

Worst company I have ever worked with in my entire life. The worst customer service, follow up, and the worst results..The biggest waste of money in my entire life. My units break often, they do not produce as promised and my electric bills are over $400 a month even with panels--how is this possible. I'm a Realtor and know what people with similar sized homes spend on electricity. DO NOT USE SIGORA SOLAR! They are SO FRIENDLY and nice and accommodating until they get your money and then it is TERRIBLE!

first it was great and then it went down hill fast

but 2 years later when you need some one just to try to schedule someone to look at the system because i have paid 2 electric bills now and no one wants to listen to me and this has been going on since December 14th . If you aint a new customer you can forget it from what i see. I am paying electric bills and solar loan payments so go else where . please prove me wrong. Prove me wrong, prove me wrong, prove me wrong , I dare you UPDATE, January 28, 2023: That connect to the WiFi would be great but the system has no power at all no LED lights they are dark, when will you all start listening to me about this it has been almost 2 months now, the enphase has no power!!!!!!!

Read the fine print

The system installation was fine and they are eager to please till they get your money. They are impossible to deal with for warranty work. They will not honor warranties on the equipment they install. If you equipment fails and the manufacturer doesn't give them parts, they will not fix your system. My batteries all failed in about a year and a half. Sigora blames LG and will do nothing about it. So now I have no battery backup that I paid for and Sigora will do nothing to fix it.