Sigora Home (Out of Business)

Company shows to be out-of-business

I had my solar system installed last year. I've been luckier than the other reviewers from this year. Looks like Sigora went out of business in September, but my first notification was from Enphase. In early November, they sent a couple of emails assigning my system to a new company/tech for support as needed.

Was great until....

Installation and everything went fine, was working well until a few months ago and now I CANNOT GET A CALL BACK!!!

Ghosted

Started out ok in 2019. Installed 2020. Found in 2023 that errors were made in the electrical work. How did it pass city inspection?? Managed to get them to come out and fix it (I hope!) They left a big hole in the garage wall saying someone would be out to repair it in 'a couple of weeks'. Weeks go by and no one comes or calls. I call, twice so far, leave messages both times, and no response. If I could I'd give them 0 stars for installation quality and after sales support, I would.

Mixed review

I had panels installed 3 years ago and am very happy. So I recommended the company to a friend, I now regret that decision. He had the system installed with battery backup, the system was installed incorrectly, so the batteries now need replacing because of the bad installation. Sigora refuses talk with him. The article in The Daily Progress 07/07/23 describes exactly what he is experiencing

Used to be good

When we initially started with Sigora the company was great and was very available answering any and all questions we had. Now here we are 3-4 years later and the only way I can get anyone on the phone is to ask for instillation. We need our roof replaced and need to have the solar panels removed then replaced. No one has returned the multiple messages and requests for service that have been sent over the past month. I have referred multiple people to this company and after this recent experience regret all of it.

Great initially; poor support years in

I love, and do not regret, going solar with what was then Sigora Solar in 2017. However, in 2022, when 25% of the 40 microinverters on our system report production or reporting issues, and I have for 9 months requested service appointments to investigate (with two scheduled appointments and no follow-through), I find myself quite frustrated with the ongoing service that was promised when we purchased our large system. I have again reached out to their support in the hopes of follow-through this time. Will report later if they responded!

Not good with following up.

I had my system installed and completed on 12/15/2020 and final inspection has not ne done yet. They always set up a date and never show up and you leave them messages, and no one calls back. I will not refer anyone to this company. The one I did refer sent in the information they never called them.

Not good follow through

This company was great in the very beginning. They were very pleasant when speaking with them and quick to get our solar arrays up and quick to get paid. That was when the good service ended. When they placed them they left four ground rods out of the ground that we are unable to mow over. We have been told for the past 6 weeks that someone will call us to get this fixed and they are still sticking out of the ground!!! They left a mound where they buried the wire that was also supposed to be fixed and we are still waiting for that. I have called, emailed and texted with no follow up. As it has said in previous reviews they are very pleasant when you can actually speak with one of them and they will promise the works but once they are finished it seems they will no longer follow up. I truly hope we don’t have to utilize the warranty they have promised because they haven’t proven that they will honor what they said they would in a timely manner if at all.

Don't trust sales promises

I have had my panels for 2.5 yrs. They have worked as promised for about 1/2 that time. It's up to the customer to check the system daily. Sigora does not monitor it. "Grid events" (power outages) are not covered by the warranty

Outdated equipment costs pushed to customer

Received communication from Sigora that the cellular modem they chose to install in my inverter will no longer be supported by the carrier three years into a five year service and as a result they want 730 to install a new one even though my contract states 5 years of monitoring. There are hardwire and gateway options for this inverter that easily could have been used but were not offered. The modem and gateway being offered are not being discounted and they are charging 250 for labor to install it. I have had the inverter replaced once already and they put an old modem back in that one as well knowing full well the service would only be good through this year. That install and the responses to get someone to even come out were problematic at best. I also have to say I have never seen my setup come close to the maximum production it was claimed to be installed at. I used to recommend this company quite often but only got one referral check even though several others purchased. I would not recommend for anyone considering a solar purchase in the future. Too many red flags at this point.

Nice very nice! Poor quality!

Not pleased at all with the product. Install was a big problem. Took longer than expected. All in all very expensive. Not sure if Sigota is the way to go. They market well but the product is sub par at best! Shop around for better alternatives.