Craig Dewey | Leominster, Massachusetts | 10/20/2022
Roof leaks - no support
Rayah came in at the best price, so when they did shoddy work I basically said "well, that's why I paid $10k less". However, my roof started leaking. At first I thought it was the contractor that I used to put a new roof on before the panels went on. When the roofers came out to inspect they showed me that it was coming from the solar panels. I sent Rayah pictures of multiple leaks and where they were coming from. Absolutely no doubt it's the panels. I have talked with them no less than 20 times and keep getting the run around. No they won't return my calls. I have no choice but to go thru insurance and I hope they sue them to get their money back. Solar is great, but I would strongly suggest you chose a different company for solar. I feel abandoned and have been nothing but nice to this company. SHAME!!!!
Diana K | Paxton, Massachusetts | 03/07/2022
Disastrous experience - severe lack of oversight and followup
We had a disastrous experience and can not recommend Rayah. Brad was knowledgeable and helpful and nearly all of the staff are kind and hardworking. But coordination of needs, requests, and follow-up we found/find sorely lacking. We experienced multiple issues and delays. We contracted for a ground mount in Sept 2021. They left a large trench open to our foundation for months that led to melting snow and ice flooding our always-dry basement. They were very responsive during the flooding and immediately afterwards, but concerns and requests were largely disregarded both before and since. We finally paid a backhoe operator to finish backfilling the trench. We paid Rayah in full in 2021, however we still are not able to use solar power, even though the electric company gave us permission to operate and installed a net meter. The monitoring app company has attempted to assist us but say only Rayah can get us online, unless/until they go out of business.
Super Satisfied customer | Princeton, Massachusetts | 04/19/2021
Rayah (and Brad the project manager especially) was a great experience to have my solar installed. Everyone was great in guiding me through the process from start to end. They were able to design what I needed and even have options available like EMP/solar flare hardened systems. They showed up when they said and did a very professional job. Having a responsive team like this was a treat when it seems like tradesmen these days are almost impossible to deal with. Great job guys!
Sri K. | Lexington, Massachusetts | 03/09/2021
Excellent service, Knowledgeable staff
We were very happy with the service provided by Rayah Solar from start to finish. Brad was very knowledgeable about the process, technology, options and programs with EverSource (utility company). We were interested in solar panels and a backup battery in case the grid goes down. Rayah's design and solution worked very well. Their staff designed and implemented the whole system flawlessly. Aliyah and Lumyr were great! Very hard working team of people. Very proud of their work. Their prices are also very reasonable. Great job! Please keep up the good work! Thank you!
Josh | Rehoboth, Massachusetts | 02/10/2021
Best Solar & Energy Storage System
I decided Rayah Solar was the company for my family. Brad took the time to explain the benefits of solar as well as the energy storage system as well. Rayah not only has excellent service, but the pricing was great as well. After going over all of the options Brad and I went with LG panels, Generac inverter, batteries and automatic transfer switch. The equipment is smart and works together and can be monitored on the app. Rayah can also monitor for performance as well. This would be great if the system needs to be serviced in the future. Their warranty was the best offered. I have enjoyed the Rayah experience and hope others can as well. This system is already saving me hundreds of dollars per month and will pay for itself quickly. Their team is very friendly, knowledgeable and and highly skilled. Brad knew everything and helped from incentives, financing, install. The entire team was extremely professional and quick to respond to any questions I had along the way. I will recommend the Rayah experience to co-workers, family and friends. This is a no-brainer, when there is an option for $0 down.
Jim Nelson | Swansea, Massachusetts | 01/26/2021
Every step of the solar process was made easy with Rayah. The company is very transparent and walk you through each step of the way. Everyone from the project manager to the installers to the sales team are so nice and easy to talk to and are able to answer every question you may have.
Tom D | Auburn, Massachusetts | 01/13/2021
A Great Rayah Experience
The sales experience was great. Brad explained everything and took all the time we needed to feel comfortable with solar power, the installation, and the financing. He helped us look at options for financing and helped us find the least expensive way to pay for our solar.
Great Solar for an All-Electric | Malden, Massachusetts | 09/16/2019
Loving our panels in our all-electric house!
In August 2019, we had 22 panels put on the house and the installation was efficient, the information given was thorough and understandable, and even with the small tornadoes happening on the Cape about the same time interfering with our electric company's schedule, start-up was quick. Glad we used Rayah!
Cage | Cambridge, Massachusetts | 07/15/2019
Easy install but horrible support experience
Owner / founder was quite knowledgeable and explained everything well and price was middle of pack. However, downhill from there: 1) I was setting up virtual metering against 2 meters (multi-family) and their recommendation to set up against largest use meter was incorrect (everyone says it should have been set up against smallest use, including them), which will cost thousands in electrician fees to fix. 2) We had an issue with system in mid-November and it took them until March to fix. However, in order to get it fixed, had to contact multiple times (they never seemed to follow up on their own even though they promised they would), and an issue with virtual metering is still not resolved (it's now July) with having to email and call them every few weeks. Overall, probably best to go with another company since they are plenty of great ones out there.
Eli | Norton, Massachusetts | 05/08/2019
I just had my solar panels (28 SunPower 350 X-series) installed by Rayah Solar a couple of weeks ago. I researched many companies because making my decision. Brad Stoler is very knowledgeable about solar and provided me with tons of information in order for me to make an informed decision. He was very patient with me as I pondered my options and asked more questions over several weeks. Once I signed the paperwork, everything went according to plan. The project manager assigned to my project (Aliyah Chidbubem) kept me informed along the way about the multiple steps leading to the install (paperwork, inspections, installation, SMART credit signup, etc). She also answered any question I had in a timely manner. The installation crew is the most professional crew I have ever experienced (very polite, cleaning up the place after each day of work at my house, and keeping my wife and I informed about their progress). Kudos to Lumyr Derisier, Kendra Webb and the rest of the crew who made an awesome job with the install. I highly recommend Rayah for Solar projects.