Palmetto Solar

Palmetto solar not Closing permits/not finishing Installation

Palmetto opened permits for installation, but never bothered to close them. System installed in May 2024, permits pending and will expire in 150 days. Sales rep. Kyle Will doesn’t bother to answer at all. Installation was done in Palm Beach County in Florida. I will file a complaint with the county and they will be dealing with my attorney. All, stay away!!!

Less than pleased

Hopefully the design and consultant "team" gets your system right the first time, because they will not - WILL NOT - add panels to your system when it under-produces. They don't care of you're paying for the system and an electricity bill on top of that - when I was faced with this issue, I was basically told it was my fault and the system should have been changed during the design phase. Now, if I were a solar expert, which I obviously am not, number one - I would have designed the system myself, and number two, it would have been designed to produce MORE energy than I use!!! Is that not the purpose of solar in the first place? Extremely disappointed in their customer service and the company as a whole. I will be contacting the installers directly... as they said panels could very easily be added to the system. They must know something Palmetto does not.

THIS COMPANY WILL S A JOKE. After one of having the panels they stop working . It’s been 2full months now and my panels are not fixed. No one ever called me to let me know it’s not working. When I found out it wasn’t working I had to cal them multiple times to get some to come out and look at my panels. After a month of me calling almost every day. Now they say they sent the part to fix my panels. I still have not seen the part. I have to call again to see where the part is. This company just lies to their customers. I m about to call the Bbb. I’m one very unhappy customer.

Issues with there commitment/ promises

There sales team made below promises which are not implemented. 1. 10% discount on monthly bill for enrollment in the auto-ACH payment. 2. $1250 incentives to cut few trees. I also received an email offering $15 discount on monthly bill for enrollment in the auto-ACH payment from their new billing company Concord Servicing, LLC (Concord). When I made a call to the customer care team to confirm, they responded that $15 also not applied in my bill. I reached out to all three customer care team. One company is directing me to another company without resolving the issue which is pending around one and half month. Instead of providing any tentative deadline to resolve the issue, they are sending invoice of full bill. I don't know what is the reason of doing such discrimination with me!

service

my solar system stop producing energy for three months and I only got a notification saying that they have identified an issue with my solar energy system and are attempting to resolve remotely but they did not do anything to fix it or contact me to help me with this issue. after 3 months getting high electrical bill I contacted them and they confirmed that my system was not producing any anergy. I do not understand why they just did not care about my issues and let me find it out for myself. not acceptable.

Support is non existent

The first year after having my solar panels installed everything was great until they stop producing energy. To get them to come to the house cost $600 which they gladly took and then installed a new fuse which proceeded to blow within a day. I am now on day 19 with producing solar and they said they would send me a new inverter on May 1 which they never sent and now they have changed the date to May 6 but then after that they won’t install it or even contact you for five days, which means it could be another 5 to 15 days before I get anything fixed if I get anything fixed ever

Roof Leak after installation of solar panals.

Developed a roof leak. Went into the attic and video recorded the leak. Looks like a screw missed the truss. Crew came to my home five days later. I showed them the video, but they never went into the attic. Told them the leak was coming into the upstairs bathroom. Showed them the window to the bathroom on the second floor of the house, also showed them where there exhausts fan exited as a second reference point. Finally, I showed them in the video, that a foot away was a vent pipe they could use to help locate the leak. Thirty minutes later they retuned with a video, telling me the leak was actually the vent pipe and they applied silicone all around it to stop the leak. Two weeks later, we had more heavy rain, I still had a leak in the same spot. This time I contacted a local roofing company. They came out found the leak and repaired it. They also took pictures and video of the "repair" Palmetto allegedly had done. For starters, they went to a vent pipe five five feet away from the bathroom, the pipe was the vent for the kitchen, they did not go to the vent pipe in line with the bathroom window like I told them. So Palmetto was not even in the correct area, so they fixed nothing. Some roof leak investigation, They go to the wrong area, and fixed nothing. Now I am getting a $350.00 bill for a "Roof Leak Investigation". I have tried numerous times by calling on the phone and emails to get an answer on how a company can bill for something that was not even done correctly. They keep telling me they will have someone contact me, but that never happens. So I filed a complaint with the BBB, (they too don't offer much help), and I filed a complaint with NC Attorney Generals Office Consumer Protection and I am hoping they will help. me with this harassment of a bill for work not preformed. I have a total repair bill of over $600.00 thanks to their negligence and failure to properly find and correct the problem, which I gladly paid the other contractors because they did the job right.

DON'T GET SOLAR FROM PALMETTO

I got solar from palmetto it didn't work for the first 3 months. It got fixed than a year latter it stopped working again. I call they fix it, had to replace the equipment. now a little over a year latter the equipment has gone bad now i have to pay $350.00 to get it fixed . there bad equipment i have to pay for them to redo it. I bet it happens again next year again , good way to money coming in charge everyone $350 every year to fix there bad equipment. DON'T GET SOLAR FROM PALMETTO DON'T GET SOLAR FROM PALMETTO DON'T GET SOLAR FROM PALMETTO

Solar panel system don't work

This is a fraud company, dont get your solar panels with this company,i have 6 months with the system and is not working now i have to pay two bills the electricity and the solar panels, they don' answer the phones or emails, i receive multiple calls asking if Joshua contact me to resolve the issue but he never answer the phone or the email // this is scam and fraud company don't waste your money and time with this company

They suck

The system they installed doesn't meet up to the promises that were made to me. I'm waiting six weeks for a response to my problems with the system not paying for itself it will end up costing me more with solar than without. absolutely no savings.

Solar installation FAILURE

We hired palmetto for our solar installation. Paid in full 37,500, FOR installation job. PALMETTO'S, SALES PITCH, "TOUTEING " REBATES, REBATES/NOT!!! WARNING, WARNING!! "FRAUDULENT PRACTICES " PALMETTO PUT A CLAUSE ,IN. THE CONTRACT, REBTAES ONLY AWARDED IF PALMETTO COMPLETE'S SOLAR INSTALLATION ,BY CONTRACT TIMELINE OF, 120 DAYS...THAT IS,INDUSTRY STANDARDS, FOR INSTALLATIONS. WEEELLLL!!.THIS IS WHEN" THE WAGON WHEELS STARTED TO FALL OFF : CRAP...PALMETTO FAILED TO MEET CONTRACT TERMS FOR COMPELTION. (4 MONTHS )THEM IDIOTS WITH PALMETTO'S SUPER SORRY WORKMANSHIP $%^&$..NOW ,PALMETTO LOST OUR REBATES OF $13,000...AANNDD IT GETS WORSE!!!PALMETTO HAS NOT EVEN INSTALLED SOLAR POWER YET!!! 8 MONTHS NOW!! ON INSTALATION!!PALMETTO HAS SHOWED, COMPLETE AND UTTER DISREGARD, AND FOR, OUR COMPLETE PROJECT INSTALATION..REMEMBER.."INDUSTRY STANDARDS FOR INSTALLATION IS 4 MONTHS!!!PALMETTO IDIOTS ARE ON THIER 8TH MONTH of installation. HEY ANYBODY!!! WITCH SOLAR COMPANY WOULD YOU CHOOSE!! .A COMPANY THAT TAKES,OVER 8 MONTHS, FOR INSTALLATIONS//OR A COMPANY THAT COMPLETES INSTALLATION IN 4 MONTHS...AND ON TIMELINE AGEEED!! NOW!! PALMETTO'S ,CUSTOMER SERVICE , .VERTICALLY NON EXISTENT. JUST TRY,TO GET ANSWERS TO CONCERNS....PALMETTO ALSO, TOUTES,,,IF YOU CHOOSE PALMETTO ...THEY WILL,HELP YOU NAVIGATE THE INSTALLATION PROCESS FROM CONTRACT SIGNING, TO RECIEVING YOUR REBATES //NOT .THEY ARE SO UNPROFESSIONAL, THAT THEY DIDN'T EVEN APPLY FOR OUR REBATES!!! PALMETTO PROMISESD ,"QUOTE ,PAY US, $37,500 for solar installation and with rebates of,$ 13,000.00 DOLLARS , GET THIS..QUOTE,(YOUR OUT OF POCKET COSTS WOULD BE REDUCED TO $25,000.)WELL ,REMEMBER THAT THEY DIDN'T EVEN APPLY FOR OUR REBATES, AS PER,CONTRACT TIMELINE. PALMETTO, PALMETTO..YOUR INABILITY'S, AND UNPROFESSIONALISMON WORKMANSHIP IS OBVIUSLY CLEAR. 5 MONTHS PAST DUE ON COMPLETION DATE..PALMETTO, DIDN'T EVEN APPLY FOR REBATES, SO WE AUTOMATICALLY LOST OUR $13,000.00 DOLLARS REBATES PALMETTO PALMETTO ,PALMETTO..YOUR WORKMANSHIP AND CRAFTSMANSHIP ARE WORSE THAN THE "GETTO". PS..B AWARE OF PALMETTO SOLAR

Poor management and skills

SUCH A POOR company with very poor management and groups of experience people. Palmetto used to sub out every single work and their customer care is terrible. I had my system up for about 3 months before all 11 panels went down due to burnt micro inverters. Even their sub-technician said they used bad micro inverters- not NEW Enphase inverters- Figured. I now have been waiting for 6 months and EVERY single person I have been in contact with in my case have either been FIRED or no longer with the company. 6 months of calling, emailing, waiting and even crying on the phone yet my issues still have not been resolved. I dont know about Mr.CEO, Chris Kemper who has so much "titles" and "achievements" on your profile but I surely know you don't even know what is going on with your CUSTOMER "CARE" team and your management. I used to be FOND OF Palmetto but now extremely disappointed and feel like being treater very poorly due to your team's lack of management and technical skills

DC System

I met with the Palmetto folks in Florida and they were friendly, nice and pretty knowledgeable. We have a new situation here in Florida where our home insurance providers do not want to cover solar panels so they use the fact that you net meter to cancel coverage. This drives many off us to need a DC system with batteries to use the energy most efficiently. Palmetto looked at me like it was an outlandish concept, they have no idea how to install a solar system with a battery. As a result I feel they deserve a single star.

Refuses to timely repair my system

On or about March 23 my solar panel system stopped working. I called Palmetto Solar LLC to inform them of the interruption of service. They advised me to go through the reset process manually at the homeowner level and they would get back to me in 72 hours. They did not respond. I called back at the end of 72 hours and they advised the system was still not working. They apparently internally escalated it to a resolution tech and advised they would get back to me within 3-5 business days. They never called. At the end of 5 business days I called Palmetto again. They advised they need to send someone out to evaluate and fix the problem on site. They would advise via e-mail as to the status. I received and email from an entirely different company called Pronto365 who advised they had to contract an authorized tech to come out to my property to fix the problem. A tech finally showed up 3 weeks later on or about 4/14. Tech advised unable to fix the problem and left. I have had no response from Palmetto Solar as to the problem, resolution or timing. I called on or about 4/24 to inquire as to the status. They have no response. I e-mailed tech support to document and copied the CEO. No response. All of this from installation to the output of the panels, panels themselves and all related work is under warranty for the next 25 years. I need my warranted solar panel system up and running immediately. No resolution or response to my warranty issue as of 4/24/2023

Palmetto will ignore your service request for over half a year

Palmetto services an energy generation / solar panel lease I have. I highly encourage anyone who is doing a lease style agreement, even if your contract provider is not Palmetto, check beforehand to make sure Palmetto is not the company doing the actual solar panel install and maintenance for your solar agreement provider. I have had a very simple work order that I have been trying to get progress on, and yet for more than half a year, Palmetto has chosen to ignore my case and not do a thing to move it along - not even yet providing a quote for the simple work I need done. Half a year. I have followed up with them many times via email and phone - I never get a meaningful response, and they never respond back later when they say they will with actual resolution steps. Their installers also will also damage your siding, and won't tell you about it or attempt to fix it. You'll get to find out later on your own as you look at your siding near where the equipment is installed, that they've drilled mistake/unnecessary holes in it, and didn't fill them back in. Do yourself a favor, and avoid these clowns - they are not worth the headaches you'll have if you ever need to get service on your system.

LIARS AND CROOKS

Installed in dec. of 21,it is now march of 23 and my solor pannels for the last 5 days my system says critical system ALERT. The critical system alert says we detecteda critical issue with your system performance and we are working to restore service. I called the company to see what the statis was,and to my surprise the jerk on the other end of the line didn't know what I was talking about. He had me do some things on my pannel on the side of my house,he directed me,didn't fix anything. So he said he could write up a ticket for a technition out,but I would have to pay for them to come out and fix the system. couldn't tell me how much though would have to see what the problem was. So guess what palmettos warrenty on there part of the system was only good for a year,$35,000.00 system and they only back it up for a year. 25 years on the pannels because that is not them, PALMETTO IS THE WORST SOLOR COMPANY OUT THERE THEY WILL RIPPPP YOU OFF IN A HEARTBEAT,THE ONLY PERSON THAT CAME TO MY HOUSE WAS THE SALESMAN, A REP WOULD COME OUT TO TALK TO ME AFTER I INSTALLED THEM FOR $350.00 DO NOT BUY FROM THEM,DO NOT BUY FROM THEM THEY WILL RIP YOU OFF IN A SECOND. JOHN SKEENS

A SCAM

DO NOT BUY! Like many stories I see about palmetto, their sales rep will tell you all the positives, give you a neat image of your roof from satellites and tell you how much you can save. After 6 months of badgering, the panels were finally installed and operational. I get my first electronic bill, after producing over 300Kw in offset, the power company credited me $8, EIGHT. I pay $100 a month for the panels. The math doesn't add up. They are scummy, hard to reach, not helpful, and worst of all frauds. I am debating going to the BBB, and having them take the solar panels back and take the lose on depreciation as the stupid tax. Worst financial decision I've ever made.

Palmetto is a total FRAUD

Solar fraud!!! Palmetto is a TOTAL SCAM!!! Save yourself from headaches by making the worst financial decision by going with Palmetto. They messed up my economical and financial lifestyle, now I have a second bill for panels to pay, meaning more money towards electrical costs, when they promised savings!!! They allow deceptive and fraudulent practices in marketing in selling residential solar panel systems in their business, causing long term energy costs to customers. They allow their employees the use of predatory & fraudulent sales tactics, which thereafter get denied by just simply blaming their "Sales Consultant & representatives". Untruthful and generic apology responses for "Misinformation given" when you call them to help you resolve and offer a solution to get out this mess, they got me into. They won't accept accountability for the fraudulent practices they have allowed and enforced within their business. I gave my trust to this solar business for a promised "Electric Savings Costs", just to find out I had been cheated and scammed. Starting from Solaire acting as the sales face contractor for Palmetto Solar and Sunlight Financial as the lender which then transfers loan to Technology Credit Union. Now I ended up paying more towards my electric costs!!! Estimate projected to pay around $600 more toward energy costs every year and for 20 years!!!! Got tricked & set up to sign a 20-year contract for an overpriced 3.4kw system costing $15,300 and about $14,700 after federal incentive and loan interest. Used to pay an average of $50 for 8 months and an average of $150 for the 4 summer months in Vegas. Averaging an annual consumption of $950-$1000. Since my average energy costs were around $50, they set me up with $55.27 loan payment and told me no longer would get energy bills, and basically do a bill swap. Thats how I got persuaded and tricked into going solar by putting into effect these fraudulent practices in marketing lies and making false promises on "more energy savings", "bill swaps", "anytime contract cancellation", and system warranties. They make you believe you can rely less on the grid and never receive another electric bill once panels are installed. Now I'm paying the loan and electricity bill for 20 years which total more than what I used to pay toward electrical costs!!! Made my math and definitely there will NOT be a return of investment!!! They only care about making money off scammed customers signed into a 20–30-year contract, without delivering their promised energy savings and incurring more for energy costs!!! (SEE ATTCHED PICTURES OF MY ENERGY COMSUMPTION HISTORY going all way back to 2016) They take advantage of customers who are not familiar or educated with how the electricity measuring consumption system works. I'm sure their "Savings Analyst" realized I really didn't had the need to go solar, since it would incur to higher energy costs to me, but they still proceeded to deceive me by promising more "energy savings", and chose the overpriced 3.4Kw System as a perfect fit for my home, they made me believe that it would be enough to supply and cover all of my home energy consumption needs, which now is resulting more toward energy costs!!! When signing the "paperwork"(contract) they use the e-signature touch device, don't completely tell you the terms as you sign and won't let you review them on tablet as they keep swiping the screen so that you keep signing, won't provide you with a physical copy of the contract at the moment for you to review neither. Never mention the 3-day cancellation period, and make you believe that you can cancel contract anytime. They are allowed to commit consumer fraud, deceiving customers and messing up our financial life by making us pay more towards energy costs when they promised more savings towards our pockets by offering such service!!! Definitely, the worst experience and financial decision in life. If you are in the process stay away and cancel!!!

Worst

They were great till the contract was signed. After all said and done the salesman presented some misleading and false information. They used a local sub-contractor to install that didn’t seem very organized. Showed up without calling or missed appts. I’ve called several times for service on installation issues, but they don’t respond or show up. Once Duke installed the new meter I had assumed they would have shown up to help loading the app and review any issues. That wasn’t the case.Instead I get a text with instructions on how to boot the system and install the app. Base on my experience to date I wouldn’t refer them and give them a low rating.

Sales person never showed

I hardly ever write bad reviews. I requested to talk to someone regarding Solar panels. I got an email from Julio Romo stating that he would meet with us at 5:30 PM. I sent him my electricity info to get started. I didn't hear back from him. I Sent a couple of emails the day of to make sure we were meeting no response. 5:30 came and went and no one showed up. So I called their customer service number to see if anyone could get in contact with him to Check on this meeting. They told me because I don't have an account they can't help me because They haven't assigned me a sales rep and I can't even talk to a manager without an account. I will not be doing business with them. Any company that is this bad off can't be trusted to take care of you when it really counts.

Not getting what has been promised.

Customer reps don't have clue. Everyone has different information. They need good training. My system has been installed over 4 weeks and still not active. I have been calling every week and talking to different customer reps and not getting useful answers. No direct email or phone you can use to get in touch with anyone else other than one general contact number. Permission to Operate is a joke. This PTO department need to work and get things done. Dwaine Siade ... We both are on same boat.

Would not recommend.

This company was recommended by Victory Power, the sales company I purchased my solar system from, to install the system. I was lead to believe they were a fairly large solar installation company with a lot of experience in design, installation and customer service. I have found this to farthest from the truth. First, my installation was delayed by 2 weeks because Palmetto FORGOT to send payment with the permits to install. The local inspector came and told me he tried to contact them to inform them of this but was to unable to reach them, I had to have my sales rep contact them. Installation went smoothly, but Palmetto has repeatedly been unable to get the information to the power company so I could activate my system. My system has be installed now for 3 weeks and Palmetto still has not provided the energy co. with the proper information. PLEASE find someone else to install your system.

No after market service

We had our panels installed in January 2021 and activated February 2021. Everything was fine for several months. Then we began to have roof leaks directly under the panels. It took numerous phone calls and outreach attempts to receive service. Local roofing companies would not touch the project because the leak was due to the panel installation. Finally had a random company show up unannounced at our door one day to repair the leak. Fast forward a few weeks and still leaking. Start the whole process over again... This leak repaired in March 2022. Since that repair, our panels have not worked. I have multiple email correspondences and phone calls to Palmetto with no resolution- but don't worry they sent me an invoice for the troubleshooting even though I don't know what is wrong or when it will be repaired. I called last Tuesday 7/12 and left a VM requesting an update. I received a call back Wednesday morning that they received my voicemail and would call me back by the end of the day. I did not hear from them that day or any of the following days. My panels are not working and I am extremely frustrated with the lack of service. STAY AWAY

How Im getting blowen off from your sale person

I bought a solar system last year sometime in june or july of 2021 because at that time a generac generator came with it that what caught my eye . So I went thru with everything with her and got the system and generator was free at that time. My solar system was put into place sometime in March of 2022 no promblem there all good but I can not get no answer on my generator I have talked to my sale person she got a hold of her boss and her texted me it on order and gave me the company number and the name of the person to call since then no one will call me or nothing so I can see where Im at on it so I bought a system under false sale .

Sales

For a software company turned Solar the potential is beyond great, however this company lacks follow up and continuity, getting in touch with customer service via email, good luck they never answer, phone calls and messages maybe with in a few weeks, so how is a software company that has collected millions from Wall Street to move into the sustainability arena, fails to move in 5G speed, they are operating in the pre-dial-up era. Jesus Christ, is moronic to go out and sell their contracts only to be ghosted, ignored and dismiss by the internal team and upper management, my guess they are busy spending the nearly raised capital form Wall Street. Starts to smell like Empire Solar, and for those of you who have been in the solar business for a bit, the vibe is relatable.