Palmetto Solar

Lousy Customer Service from Ion Solar subcontractor for Palmetto

I can honestly state that the whole Solar installation process was a nightmare from beginning to end. And After installation Customer Support? Forget about it unless you enjoy frustration, long wait times, and no responses to your issues. Critter guards were installed initially but not well. So, Last fall I put in a request to have the situation resolved - not a fan of raccoons or squirrels hanging out on the roof. Someone came out and looked at the guards, said they’re fine and went on his merry way. Monday baby raccoons were spotted creeping under a panel. Critter guards had been pried up to allow access. They’re kind of smart that way. Placed a call - yup - still waiting for a call back. Good luck to you if you opt to go with Palmetto and their third party contractor Ion Solar! Can’t say you weren’t warned!!

Palmetto Solar

​Avoid Palmetto Solar at all costs. Our experience has been a complete nightmare. We have had nothing but issues, and the solar panels have not worked since they were installed. No one from the company has bothered to call us or resolve the problem; the only communication we receive is occasional emails. They do not keep their word, routinely miss appointments, and even left equipment sitting outside our home. Since the installation, our electric bill is now higher than it was before we got solar. Save yourself the trouble and choose someone else.

Horrible Post-Installtion Support

Horrible After-Sale Service — System Down 5 Out of 9 Months ​I am extremely disappointed with Palmetto Solar. Our system was installed 9 months ago, and out of those 9 months, it has been completely non-functional for 5 of them. ​The selling process was smooth, but their post-installation support has been nonexistent. Having a brand-new solar setup sit idle for more than half the time we’ve owned it is completely unacceptable. To make matters worse, while the system generates zero energy, we are still stuck paying off the solar agreement alongside a full, un-offset electric bill. ​Getting customer support to address the outage is a constant battle of delays, unfulfilled promises, and lack of follow-through. A company shouldn't just be interested in closing the sale and placing panels on a roof; they need to stand by their equipment and keep it running. ​Save yourself the head-ache and look elsewhere. Until Palmetto dramatically fixes their customer service and repairs response time, I strongly recommend avoiding them.

The worst of the worst

My experience with this solar panel company has been the absolute worst. For three years now, the panels haven't worked—yet I continue to pay without receiving any service. I have called them many times; initially, they said they would send a technician who would charge $500. I agreed, but he never showed up. I called again, and now they tell me the fee is $1,000. I don't want these panels anymore; I feel completely scammed by this company.

Complaint

Do not avail to Palmetto Solar, they have hidden fees and poor customer service.

Sunnova was who started my project

Palometto took over for Sunnova and put in a new contract that payments of 238.00 for 25 years I didn’t agree to it and having trouble getting a contract sent to me.And roof has two leaks

NO CONTRATEN ESTÁ COMPAÑIA

Palmero Lightreach, en Orlando Fl es una mala compañía. No cumple con el contrato. No contestan las llamadas, son irrespetuosos. El vendedor Daniel, me pintó todo lindo y ahora llevo cuatro meses esperando “arreglen” los paneles solares, porque no funcionan bien. Si no funcionan bien al comienzo, se supone que sean nuevos, en unos años no servirán. No contraten a esa compañía, Adam el dueño, es prepotente y irrespetuoso. En definitiva, no se cuando funcionarán, porque después de firmado el contrato, no se hacen responsables

Took 14 grand and ran

DO NOT USE THIS COMPANY! I began my marathon trying to get solar May of 2025, and not only did the project end up getting cancelled due to a discovery that the subcontractor lacks permits to operate in my state, I have yet to receive the $14,000 down payment I provided back in June of last year. What is even worse is that Palmetto has strung me along for the entirety of our relationship. I am writing this nearly a full year later because every month for the first 6 months they told me permitting was almost done and they would soon install (which was not possible as they couldn't even operate in the state) and then the last 4 months I have been told every week they are working to get my money returned, which has not happened. I chose this company after reading good reviews on multiple forums, and thought I was making a well-informed decision. It is shocking the level of customer care failing to be provided by a company of this size and reputation. I will update this review with any outcomes that result from either response to my refund requests or legal actions.

DON’T SIGN THE CONTRACT

They will say whatever you want to hear until you sign the contract, then you’re screwed! The only people saving money with solar panels are the ones that will own your home in 20 years or have $70k to pay off the lease. Our home is now unsaleable and there is no way out of the contract.

Terrible service

My panels/system is one year old, it has been very glitchy, randomly shutting down and not producing. The company that allegedly monitors the system, never notices it’s down, even when it’s several days. Now it has been down for TWO MONTHS! I notified them, took a week before customer service returned my calls, then were unable to get a service tech out for an additional 6 weeks! I’m still paying, and now I have to pay Xcel Energy too! Terrible system, terrible service

I was scammed

company placed 65 panels on my 2 bedroom home and for 6 months after, my electric bill has increased higher than ever before. Palmetto says I am not getting credit for the Solar.. Soo, give me my money back. I am paying Palmetto their monthly contract AND paying full electrical price from my electric company. Palmetto only insists I continue paying them no matter what. I has been 6 months thus... I just want the system removed for violating contract and they say no... keep paying.

My monthly energy costs doubled.

Do not use this company. This salesman, Brett Huff starts by telling me my next door neighbor "did not qualify for free solar panels but I did." All lies. The 25 year contract stipulates $89.12 monthly plus rate increases. After four months my bills have not gone down one cent. So now my energy costs have doubled. Not to mention the stupid installers cracked my interior ceiling and wall. Their customer service sucks. I intend to contact the South Carolina AG and file a complaint against this business. I am going to lawyer up also to get out of the contract.

Scummy scammy company

If I could give under 1 star I would. These people leased solar panels to my 93 year old father who died 3 months after signing the lease. I had to pay almost 30 thousand dollars to end the contract early so we could sell the house. They still call me every day asking for their payments they say I'm now several months late on. I tell them every day I already paid 30k to break their stupid predatory contract.

Customer service is horrible. It’s hard to understand agent. I ask to speak to a supervisor but they won’t let me. I’ve called 5-6 times with no response yet. They keep telling me to wait up to 48 hours for a technician to call me back. I wait and then call back. That’s why I’ve called so many times. I tried calling today and asked to speak to a supervisor and was told they were not in. I’ve read many reviews with the same problem I am having. It sounds like they need to hire more technicians. I wouldn’t use this company, too many problems. Go through the reviews with 1 star and you will understand.

Mala compañía

No se las recomiendo para nada toman a las personas como burla

Customer service

Palmetto Solar has ZERO customer service! They uninstalled my panels so I could get my roof replaced but never came back to re-install them. After numerous phone calls and emails with no response, I finally gave up!

Palmetto Solar

DO NOT BUY SOLAR PANELS! These people sold my husband who is in 80's solar panel loan for 50,000 dollars. They didn't check the title names on the home and they installed anyway. SCAM on the elderly! This was the biggest waste of money! Unless you plan to live in your home for 20 years you will LOSE MONEY on solar. SOLAR PANELS ARE THE BIGGEST WASTE OF MONEY! What they fail to tell you is the cost of the loan that you will be paying to purchase them and if you need to sell forget about it you will need to pay off the loan because buyers don't always understand them. If you need to repair your roof you're looking at 10,000 grand to remove and reinstall. IT"S A SCAM! The only people making money are the solar companies on your dime!!!! AVOID AT ALL COST!!!!

Shady Practices

Considered working with this group to get leased solar panels. Signed the agreement, but had voiced concerns about the condition of our roof and whether they would be good to install. They bypassed their own roof inspection to RUSH the job through. The installers wouldn't install because they were convinced the roof wasn't in good enough shape. The quote to fix the roof was 12k from a separate vendor and wasn't worth the solar savings. Their project manager, in an attempt to "save" the project tried to layer in the roof repair costs into the lease amount, which increased the liability and sent a new agreement. When I declined, he threatened me with up to $10,000 in cancellation fees for a project that literally hadn't even started. Fortunately, I have experience with reviewing contracts. This was such an obvious scare tactic. I was easily able to cancel the project through their normal routes without consequence, but any kind of scum project manager that would threaten that needs to be fired. I cannot imagine an older couple on a fixed income seeing that and not being pressured/manipulated into a lease. I intend to file a complaint with the AG Consumer Protection Division and get this company investigated for this. Don't give your money to companies that employ these kinds of people and tactics.

Misleading and regrets

I purchased the Solar panels 5 years ago. They looked at my electric bill and calculated how many panels I need to produce sufficient energy. My panels have never produced enough energy and now I pay an electric and solar panel bill. My inverter broke and was replaced last year. Now the system is not working again and they would like me to pay $600 to have a repair man look at it. I wish I did better research and never went with this company! the reviews are terrible. So now I have 3 bills! We do not open the pool anymore so we use less electricity now but i still get a bill. I spoke with Victor This AM who informed me that the company cannot afford to pay the bills for repair. Although the repair is for the inverter they replaced last year. Keep doing your research and go with a reputable company!

Damages during installation

This company sucks. The contractor they used caused a pipe to fall through my bathroom ceiling and cracked the tile in my bathroom floor. I have repeatedly called and always promised a supervisor would get in touch with me. This has been going on for 3 years and has never been resolved. I’m still waiting for a supervisor to call me back. I am filing a claim against the company. This is ridiculous.

Panels don’t work

I had the panels put on in December of 2024. They have never produced any solar energy. I’ve called Palmetto multiple times and they acknowledge that I need a technician to go out but they can’t seem to get me a tech. Now I am paying the monthly solar panel charge plus my electric bill. They can’t give me a time line of when this will be fixed. I DON’T ADVISE USING THIS COMPANY!!!

Horrible Company

We live in Texas. Last year a salesperson from Palmetto in collaboration with Tesla came to our house and talked about a plan to install solar panels on our roof. The plan was to lease our roof, the installation will be done and we will pay the monthly cost for the power that the panels will generate. Also note that we entered into a PPA with Palmetto/Lightreach. First nightmare - Bad installation. The wiring was messed up with inadequate wires for the power/panels Second nightmare - The salesperson who sold us the plan quit and did not enter information properly. Third nightmare - So called "project manager" Michaela was bad in addressing and helping out Fourth - We got charged for the "power" even before the panels were functioning. Finally the panels were claimed to be functioning. The Tesla app shows that ~ 1035 kWH of power was claimed to be generated by the panel in Feb 2025. ;while there was still power drawn from the grid ~ 400 kWH as well. From our bill for same month last year and the year before we used 350 to 400 kWH of power. If we did generate over 1000 kWH of power, why are we still using from the grid a similar amount that we used last year same time? We are getting bills from our regular utility provider for the power as well. No one from Palmetto or Lightreach is willing/able to help out. We have no clue what to do at this point.

Worst

I’m in a difficult situation right now. I recently sold my house and purchased new clothes, but I just found out that the title company called to inform me that the solar panel company has placed a lien on the property. We've called several times, but I still haven’t received payment for my home. The title company is holding onto the funds because of the lien, and the lawyers and title company have not been responsive to our calls; they only send emails. I’m feeling very frustrated.

Palmetto is a nightmare

The consulation, the design, the install all great no issues. The company that financed Palmetto/Lightreach is a nightmare to deal with. I have had nothing but issues, and each time I have called they will "escalate the situation" but then nothing happens. I call again ask to speak to a supervisor 1st time they're not available, all in a meeting, 2nd time, they're not available they all left for the day, 3rd time they're not available all in training..... and so on and so on. Today I got a name of a person that is suppossed to be handling my transition as we just sold our house, but I can not talk to him, He doesn't have a phone, or an email, or anyway of communicating with the outside world. The company that did my install and did my design and explained everything, Demand company, absolutely great.... their finance company that they partner with is literally the worst. So good luck if using them, and you actually need anything more than paying your bill.

Absolutely no customer service

Once Palmetto made the sale and installed the solar, they dropped us from all service. Our system stopped generating electricity and they could care less. We have made three appointments for them to come from Pittsburgh to diagnose repairs and they have been no-shows all three times. This is a case of let’s make the sale and then forget about them. Do not use this company ever.