Palmetto Solar

Horrible Company

We live in Texas. Last year a salesperson from Palmetto in collaboration with Tesla came to our house and talked about a plan to install solar panels on our roof. The plan was to lease our roof, the installation will be done and we will pay the monthly cost for the power that the panels will generate. Also note that we entered into a PPA with Palmetto/Lightreach. First nightmare - Bad installation. The wiring was messed up with inadequate wires for the power/panels Second nightmare - The salesperson who sold us the plan quit and did not enter information properly. Third nightmare - So called "project manager" Michaela was bad in addressing and helping out Fourth - We got charged for the "power" even before the panels were functioning. Finally the panels were claimed to be functioning. The Tesla app shows that ~ 1035 kWH of power was claimed to be generated by the panel in Feb 2025. ;while there was still power drawn from the grid ~ 400 kWH as well. From our bill for same month last year and the year before we used 350 to 400 kWH of power. If we did generate over 1000 kWH of power, why are we still using from the grid a similar amount that we used last year same time? We are getting bills from our regular utility provider for the power as well. No one from Palmetto or Lightreach is willing/able to help out. We have no clue what to do at this point.

Worst

I’m in a difficult situation right now. I recently sold my house and purchased new clothes, but I just found out that the title company called to inform me that the solar panel company has placed a lien on the property. We've called several times, but I still haven’t received payment for my home. The title company is holding onto the funds because of the lien, and the lawyers and title company have not been responsive to our calls; they only send emails. I’m feeling very frustrated.

Palmetto is a nightmare

The consulation, the design, the install all great no issues. The company that financed Palmetto/Lightreach is a nightmare to deal with. I have had nothing but issues, and each time I have called they will "escalate the situation" but then nothing happens. I call again ask to speak to a supervisor 1st time they're not available, all in a meeting, 2nd time, they're not available they all left for the day, 3rd time they're not available all in training..... and so on and so on. Today I got a name of a person that is suppossed to be handling my transition as we just sold our house, but I can not talk to him, He doesn't have a phone, or an email, or anyway of communicating with the outside world. The company that did my install and did my design and explained everything, Demand company, absolutely great.... their finance company that they partner with is literally the worst. So good luck if using them, and you actually need anything more than paying your bill.

Absolutely no customer service

Once Palmetto made the sale and installed the solar, they dropped us from all service. Our system stopped generating electricity and they could care less. We have made three appointments for them to come from Pittsburgh to diagnose repairs and they have been no-shows all three times. This is a case of let’s make the sale and then forget about them. Do not use this company ever.

Palmetto solar not Closing permits/not finishing Installation

Palmetto opened permits for installation, but never bothered to close them. System installed in May 2024, permits pending and will expire in 150 days. Sales rep. Kyle Will doesn’t bother to answer at all. Installation was done in Palm Beach County in Florida. I will file a complaint with the county and they will be dealing with my attorney. All, stay away!!!

Less than pleased

Hopefully the design and consultant "team" gets your system right the first time, because they will not - WILL NOT - add panels to your system when it under-produces. They don't care of you're paying for the system and an electricity bill on top of that - when I was faced with this issue, I was basically told it was my fault and the system should have been changed during the design phase. Now, if I were a solar expert, which I obviously am not, number one - I would have designed the system myself, and number two, it would have been designed to produce MORE energy than I use!!! Is that not the purpose of solar in the first place? Extremely disappointed in their customer service and the company as a whole. I will be contacting the installers directly... as they said panels could very easily be added to the system. They must know something Palmetto does not.

A good investment, IF you do the research

I’ve had solar panels from Palmetto for a smidge under one year now. Late October 2023 install and early October 2024 review. I feel that overall my experience is a positive one, but there are several things I as a potential customer could have done better on, and a few the company could have done better on. First, the sales process. They’re not pushy. It was an efficient process from deciding to go with them until the panels were installed. And generally I am satisfied. However, one point of contention I have is they could have explained the rebate process better. We decided to go to solar because of a generous federal rebate which the salesman made it seem like we would be getting cash back which we could either put towards the cost of the system or keep. And come to find out, the rebate is in the form of a tax credit. Not a “discount” like we were led to believe. Furthermore, that tax credit only applies if you owe on your taxes. So if you’re getting a refund, you’re not able to take advantage of the credit. However, that credit does apply until it runs out (I think). Next up, they wanted an energy bill so they could estimate how many solar panels we would need. So we gave them our latest energy bill, which happened to be September and we hadn’t really used a large amount of energy. It would be far more helpful if they asked for a years worth of energy bills so they could get a more accurate picture of our households energy consumption. If they insist on going one bill, make sure you are giving them a bill with a lot of power usage so you are getting an adequate amount of panels installed. My next gripe ties directly into the last one; our energy bill is not zero as promised. We still get a bill from Duke power, albeit a greatly reduced one. I have a neighbor who went solar with the same company and she says she isn’t getting a power bill, only a solar bill. So I think we are mainly at fault there because we didn’t have enough panels installed. But I think the company bears some blame there, and getting a better picture of energy usage would in my opinion fix this. So overall my too long, didn’t read version is that you need to do thorough research into whether it’s right for you, and how to go about it if so. Don’t go in uneducated, which I am embarrassed to admit, we did.

THIS COMPANY WILL S A JOKE. After one of having the panels they stop working . It’s been 2full months now and my panels are not fixed. No one ever called me to let me know it’s not working. When I found out it wasn’t working I had to cal them multiple times to get some to come out and look at my panels. After a month of me calling almost every day. Now they say they sent the part to fix my panels. I still have not seen the part. I have to call again to see where the part is. This company just lies to their customers. I m about to call the Bbb. I’m one very unhappy customer.

Excellent installation!

My solar system was installed today and I commend panel crew; Jon, Frank, Patrick, Dave and electrician Jake for the excellent work they did with the installation. They were very courteous and explained things very well. They kept a clean and safe work area and worked well with each other. Also, hats off to sales guy Mason for explaining everything and fielding my questions.

Great Job by Palmetto - Rep; scheduler; installer

We cannot be more pleased with the entire process of getting solar panels installed on our home. From the first meeting with Mason Pfiefer, our Palmetto rep, the entire process went smoothly and better than we could have ever hoped for. Mason is extremely knowledgeable, personable, and professional about solar energy/panels, answering every question or concern we had as well as taking care of the entire process from start to finish. I would recommend Palmetto to anyone thinking about having solar panels installed on their home. Palmetto and our rep, Mason Pfiefer, are the BEST!!!

A Year In Review w/Mason at Palmetto Solar

If you are considering going solar, consider Palmetto. And more specifically Mason Pfeifer as your salesman. We just had our one year review meeting with Mason, and are more than pleased with our decision to add solar panels to our home. We did buy the system outright, but they also have lease options. Not only did we received a large tax credit last year, we have also avoided a 25% DLC rate increase; and we saved well over $1,785 this past year!! Throughout the past year, Mason has consistently demonstrated exceptional professionalism and expertise, as our Palmetto solar panel salesman. From the initial consultation to the installation, Mason provided clear details, and made sure we understood what to expect. He even brought us lunch!!! His knowledge of the product and services offered by Palmetto is impressive. He is dedicated to customer satisfaction, and his commitment to transparency and integrity made the entire experience stress-free and enjoyable. We highly recommend Mason and Palmetto Solar to anyone considering making the switch to solar. We are grateful for his assistance throughout this journey. Thank you Mason!!

Issues with there commitment/ promises

There sales team made below promises which are not implemented. 1. 10% discount on monthly bill for enrollment in the auto-ACH payment. 2. $1250 incentives to cut few trees. I also received an email offering $15 discount on monthly bill for enrollment in the auto-ACH payment from their new billing company Concord Servicing, LLC (Concord). When I made a call to the customer care team to confirm, they responded that $15 also not applied in my bill. I reached out to all three customer care team. One company is directing me to another company without resolving the issue which is pending around one and half month. Instead of providing any tentative deadline to resolve the issue, they are sending invoice of full bill. I don't know what is the reason of doing such discrimination with me!

service

my solar system stop producing energy for three months and I only got a notification saying that they have identified an issue with my solar energy system and are attempting to resolve remotely but they did not do anything to fix it or contact me to help me with this issue. after 3 months getting high electrical bill I contacted them and they confirmed that my system was not producing any anergy. I do not understand why they just did not care about my issues and let me find it out for myself. not acceptable.

AWESOME EXPERIENCE

My only regret is not doing it sooner. I was not educated in Solar energy and Mason our rep walked me thru everything and explained the process and how it worked so that I could understand. We started the process at the end of 2023 and the system was installed quickly and efficiently. We were able to turn on our system in January of 2024 and the first month was super cloudy and we didn't produce much ( thankyou PA winters) but Feb , March and April so far we have produced well over what we use. We did buy a system larger than we needed but we did that on purpose and if you can afford the initial cost then I definitely recommend going that route. Like I said my only regret is not doing it sooner.

Great Product and Great Service

Palmetto Solar “Palmetto are Rock Stars! They were great and finished well before the planned dates.” 1 2 3 4 5 Palmetto met with me via virtual meeting. Will Dennis was honest and up front about the entire process. He answered all my questions quickly and with documents to back his information. Once I took pictures and a plan was set up for the designation of the panels, the process began. Brandon Chambers was my contact, and he did a great job keeping me up with the process at each completion point. The install happened quickly, and the team of installers were professional, and quick. The entire process took about 4 hours. The lead installer walked me through the process and showed me the equipment that would be used which was fantastic. After the install was completed, I was told the next step was my utility company changing my meter, possibly within 30 days. Well 5 days later a new meter was in. Within 1 week Mr. Chambers called me to walk through the process of turning the panels on. It was so simple and 3 weeks sooner then the projected date. Mr. Chambers also walked me through the application registering so I could see my new investment at work. I was producing almost 2 times my use immediately. Amazing. Know I am checking it every day to see how much I am saving. Even on cloudy days it produces. I did the math, and this system will pay for itself in less than 7 years. I wanted to do this about 5 years ago and wish I had taken the leap. My house has a higher sale value, and I will only pay the customer charge from PECO, maybe not even that. Since, I joined "Time of Use" rates and hope to actually make some money from this. I would recommend to everyone that has sunlight on top of your property. Palmetto was the very professional and caring about my thoughts and opinions. I was worried at one point and Mr. Chambers called me to discuss my worry and put everything to ease. Very glad I did it and you will too, energy costs are so high with no end in sight.

Support is non existent

The first year after having my solar panels installed everything was great until they stop producing energy. To get them to come to the house cost $600 which they gladly took and then installed a new fuse which proceeded to blow within a day. I am now on day 19 with producing solar and they said they would send me a new inverter on May 1 which they never sent and now they have changed the date to May 6 but then after that they won’t install it or even contact you for five days, which means it could be another 5 to 15 days before I get anything fixed if I get anything fixed ever

Instant gratification

We first looked into solar panels in 2011, but we felt the technology was just not there and the price was just too high so now I’m more than a decade later we find that the panels were much more reasonable financing favorable but more importantly we had technology that was cost-effective. A close friend of ours recommended Mason Pfeifer from Palmetto Solar. They recently had panels installed and they were completely satisfied. We were using btw 1000kwh-1200kwh per month. Since our panels were install on 11/23, we not use 350-450kwh per month. Our bill now is a quarter if not less on average, plus some months we receive a credit that gets deposited into our bank account. Mason Pfeifer has excellent customer service skills and is well knowledgeable about this field, answering all our questions. Palmetto got us financing with great rates. My only regret is that we didn’t do this sooner.

Huge savings!

I had my panels set up through Palmetto with Mason P. Install crew was very professional and efficient. After a full year of production wellI actually produced 10% more than we thought we would. Highly recommend this company!"

Solar panels

From start to finish we were well informed along the way by Palmetto's solar energy consultant, Mason Pfeifer. When the panels were installed the installers were very informative also.

Roof Leak after installation of solar panals.

Developed a roof leak. Went into the attic and video recorded the leak. Looks like a screw missed the truss. Crew came to my home five days later. I showed them the video, but they never went into the attic. Told them the leak was coming into the upstairs bathroom. Showed them the window to the bathroom on the second floor of the house, also showed them where there exhausts fan exited as a second reference point. Finally, I showed them in the video, that a foot away was a vent pipe they could use to help locate the leak. Thirty minutes later they retuned with a video, telling me the leak was actually the vent pipe and they applied silicone all around it to stop the leak. Two weeks later, we had more heavy rain, I still had a leak in the same spot. This time I contacted a local roofing company. They came out found the leak and repaired it. They also took pictures and video of the "repair" Palmetto allegedly had done. For starters, they went to a vent pipe five five feet away from the bathroom, the pipe was the vent for the kitchen, they did not go to the vent pipe in line with the bathroom window like I told them. So Palmetto was not even in the correct area, so they fixed nothing. Some roof leak investigation, They go to the wrong area, and fixed nothing. Now I am getting a $350.00 bill for a "Roof Leak Investigation". I have tried numerous times by calling on the phone and emails to get an answer on how a company can bill for something that was not even done correctly. They keep telling me they will have someone contact me, but that never happens. So I filed a complaint with the BBB, (they too don't offer much help), and I filed a complaint with NC Attorney Generals Office Consumer Protection and I am hoping they will help. me with this harassment of a bill for work not preformed. I have a total repair bill of over $600.00 thanks to their negligence and failure to properly find and correct the problem, which I gladly paid the other contractors because they did the job right.

Mason

Amazing salesperson still keeps in touch making sure I am a satisfied customer. Would recommend him to everyone. Thanks Mason!

Excellent service!

We are so satisfied with our panels and our experience! Mason Pfeifer was a wonder to work with and provided excellent service for us! He made the transition to solar panels so easy and helped us every step of the way- Answering any and all questions with knowledge and confidence. He is highly recommended.

DON'T GET SOLAR FROM PALMETTO

I got solar from palmetto it didn't work for the first 3 months. It got fixed than a year latter it stopped working again. I call they fix it, had to replace the equipment. now a little over a year latter the equipment has gone bad now i have to pay $350.00 to get it fixed . there bad equipment i have to pay for them to redo it. I bet it happens again next year again , good way to money coming in charge everyone $350 every year to fix there bad equipment. DON'T GET SOLAR FROM PALMETTO DON'T GET SOLAR FROM PALMETTO DON'T GET SOLAR FROM PALMETTO

Solar panel system don't work

This is a fraud company, dont get your solar panels with this company,i have 6 months with the system and is not working now i have to pay two bills the electricity and the solar panels, they don' answer the phones or emails, i receive multiple calls asking if Joshua contact me to resolve the issue but he never answer the phone or the email // this is scam and fraud company don't waste your money and time with this company

They suck

The system they installed doesn't meet up to the promises that were made to me. I'm waiting six weeks for a response to my problems with the system not paying for itself it will end up costing me more with solar than without. absolutely no savings.