Palmetto Solar

Verified profile
Updated: 19 August 2022
Installer

Installing solar since 2010

Palmetto Solar logo

3.71 from 74 Reviews

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Palmetto Solar reviews


Breakdown of consumer reviews

Sales Process

4.0

Price as quoted

4.2

On schedule

4.0

Installation quality

4.2

After sales support

3.8

Latest good review thumbs up

Melanie Stalnaker | Lawrenceville, Georgia | 08/03/2022

Completely satisfied with the whole process from beginning to insulation.Whenever I had questions ; there was always someone available to answer them.

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1 comment >
Reply from Palmetto Solar: Melanie, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Latest bad review thumbs down

Will not do business with them. | Littleton, Colorado | 09/20/2022

Sales person never showed

I hardly ever write bad reviews. I requested to talk to someone regarding Solar panels. I got an email from Julio Romo stating that he would meet with us at 5:30 PM. I sent him my electricity info to get started. I didn't hear back from him. I Sent a couple of emails the day of to make sure we were meeting no response. 5:30 came and went and no one showed up. So I called their customer service number to see if anyone could get in contact with him to Check on this meeting. They told me because I don't have an account they can't help me because They haven't assigned me a sales rep and I can't even talk to a manager without an account. I will not be doing business with them. Any company that is this bad off can't be trusted to take care of you when it really counts.

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1 comment >
Reply from Palmetto Solar: Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us.

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Frustrated Customer | Acworth, Georgia | 08/19/2022

Not getting what has been promised.

Customer reps don't have clue. Everyone has different information. They need good training. My system has been installed over 4 weeks and still not active. I have been calling every week and talking to different customer reps and not getting useful answers. No direct email or phone you can use to get in touch with anyone else other than one general contact number. Permission to Operate is a joke. This PTO department need to work and get things done. Dwaine Siade ... We both are on same boat.

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1 comment >
Reply from Palmetto Solar: Thank you for providing your feedback and letting us know about this issue. We are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to help@palmetto.com with the name the account is under, your address, or phone number so we may better assist you. Thank you.

Dwaine Siade | Edwardsburg, Michigan | 08/18/2022

Would not recommend.

This company was recommended by Victory Power, the sales company I purchased my solar system from, to install the system. I was lead to believe they were a fairly large solar installation company with a lot of experience in design, installation and customer service. I have found this to farthest from the truth. First, my installation was delayed by 2 weeks because Palmetto FORGOT to send payment with the permits to install. The local inspector came and told me he tried to contact them to inform them of this but was to unable to reach them, I had to have my sales rep contact them. Installation went smoothly, but Palmetto has repeatedly been unable to get the information to the power company so I could activate my system. My system has be installed now for 3 weeks and Palmetto still has not provided the energy co. with the proper information. PLEASE find someone else to install your system.

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1 comment >
Reply from Palmetto Solar: Hi Dwaine, thank you for taking the time to speak with me today.

David Lotz | Pooler, Georgia | 07/20/2022

Still waiting on promisses to be fulfilled

The installation and activation process took longer that expected, but the day the installers arrived, they were stellar! Very friendly and professional. The shipment of equipment the day before was one short one panel, and the missing one was driven 4 hours from Atlanta to Savannah so that it could be installed the same day as the others. What concerns me is that during the sign-up process we were promised a second smart thermostat because we have one on both floors of our home and a cover for our attic stair well. We did received the 1st thermostat and the LED light bulbs promptly in April, however, even after multiple emails to our sales re Chloe, the 2nd thermostat and stair cover have not arrived and it is now the middle of July.

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1 comment >
Reply from Palmetto Solar: David, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days! We have sent an update request, you are copied as well, to your salesperson for an update on the remaining items your are missing.

Ashley Firm | Venetia, Pennsylvania | 07/18/2022

No after market service

We had our panels installed in January 2021 and activated February 2021. Everything was fine for several months. Then we began to have roof leaks directly under the panels. It took numerous phone calls and outreach attempts to receive service. Local roofing companies would not touch the project because the leak was due to the panel installation. Finally had a random company show up unannounced at our door one day to repair the leak. Fast forward a few weeks and still leaking. Start the whole process over again... This leak repaired in March 2022. Since that repair, our panels have not worked. I have multiple email correspondences and phone calls to Palmetto with no resolution- but don't worry they sent me an invoice for the troubleshooting even though I don't know what is wrong or when it will be repaired. I called last Tuesday 7/12 and left a VM requesting an update. I received a call back Wednesday morning that they received my voicemail and would call me back by the end of the day. I did not hear from them that day or any of the following days. My panels are not working and I am extremely frustrated with the lack of service. STAY AWAY

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1 comment >
Reply from Palmetto Solar: Ashley, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns shortly.

Michael G | New Brighton, Pennsylvania | 07/17/2022

Broken promise

I notified Palmetto back in early April that my system wasn’t reporting and knew it was because of 3G cellular shut down. I finally received this email with their unfulfilled promise. Since then, I have reached out on three separate occasions and now they don’t respond. Eli Unker (Palmetto) May 5, 2022, 11:13 GMT-5 Michael, Apologies for the delay in response. We are aware of the customers that are affected by the 3G shutdown and are actively working to upgrade those customer as quickly as we can. As far as the reason why they were installed as only 3G capable I do not have the answers but Palmetto is working to resolve this at no costs to the customer and we will be in touch to get you scheduled for the update as soon as we can. Thank you, Eli Unker Services Project Coordinator | Palmetto Solar

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joe gould | Newton Falls, Ohio | 07/14/2022

How Im getting blowen off from your sale person

I bought a solar system last year sometime in june or july of 2021 because at that time a generac generator came with it that what caught my eye . So I went thru with everything with her and got the system and generator was free at that time. My solar system was put into place sometime in March of 2022 no promblem there all good but I can not get no answer on my generator I have talked to my sale person she got a hold of her boss and her texted me it on order and gave me the company number and the name of the person to call since then no one will call me or nothing so I can see where Im at on it so I bought a system under false sale .

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1 comment >
Reply from Palmetto Solar: Joe, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns shortly.

Luis | Warrenton, Virginia | 07/14/2022

Great experience with Palmetto!

Palmetto did a great job installing our 10KW solar system. They were very organized! Their app lets you monitor progress and we were pleasantly surprised by how quickly the process progressed. The installation took a day and a half and it was apparent they'd done this many times.

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1 comment >
Reply from Palmetto Solar: Luis, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Matt Dominguez | West Warwick, Rhode Island | 06/27/2022

A+

The whole process was super easy, and I would recommend this company to anyone interested. Excellent no-pressure sales people, professional installers, and user-friendly apps to keep you informed as to where you are in the process. Compared notes to my neighbors solar experience and he went through much worse. Highly recommended!

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1 comment >
Reply from Palmetto Solar: Hi Matt, thank you for your sharing your experience. We appreciate it. We are glad you are apart of our Palmetto family for years to come.

Solar satisfaction | Winder, Georgia | 06/17/2022

Winder

The entire process was well organized, and schedules were met as planned. The team were very professional and kept me informed through every step.

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1 comment >
Reply from Palmetto Solar: Thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Mike Pgh | Pittsburgh, Pennsylvania | 05/02/2022

Excellent!

The move to solar was a major decision which I agonized over for a few years. From the initial contact to turning on, Palmetto made the move non-stressful. I now wish I would have not agonized about it so long!

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1 comment >
Reply from Palmetto Solar: Mike, thank you for your kind words and sharing your experience with us. We are glad it was non-stressful process. We are happy you are apart of the Palmetto family!

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Service types


Residential solar - Grid tied

Energy audits

Residential solar - Hybrid solar systems

Energy monitoring

Sonnen battery sales and installations

Roofing - Minor repairs

Roof replacement - Shingles

About Palmetto Solar


Palmetto makes it easy for homeowners to switch from fossil fuels to solar energy. Our end-to-end approach takes the guesswork out of solar savings, guarding individual and natural resources from unnecessary waste.

Leading the world towards a clean energy future is at the heart of everything we do. It's our north star that guides us to perform sustainably and ethically as we sell, design, finance, build and maintain residential solar systems across the country.

It enables us to have a positive impact on the people, environments and communities we serve by providing economic development and job opportunities.

Our employees and partners are committed to integrity in action, fairness in conduct and respect for all. We believe in the future of clean energy to help save our planet.

Office locations


Select state

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South Carolina - Charleston

997 Morrison Dr Suite #200, Charleston SC, 29403

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California - San Francisco

44 Montgomery Street, San Francisco CA, 94104

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Pennsylvania - Pittsburgh

606 Parkway View Dr, Pittsburgh PA, 15205

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Georgia - Norcross

5470 Oakbrook Pkwy Suite H, Norcross GA, 30093

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Massachusetts - Charlton

253D Worcester Rd, Charlton MA, 01507

NABCEP certifications


NABCEP Certified Solar PV Installer
Russell Kill
PV-080720-027672

Contact Palmetto Solar


Location pin
Head Office
997 Morrison Dr Suite #200, Charleston SC, 29403