Angry Son | Riverside, California | 08/19/2025
Scummy scammy company
If I could give under 1 star I would. These people leased solar panels to my 93 year old father who died 3 months after signing the lease. I had to pay almost 30 thousand dollars to end the contract early so we could sell the house. They still call me every day asking for their payments they say I'm now several months late on. I tell them every day I already paid 30k to break their stupid predatory contract.
Connie | Perry, Georgia | 08/19/2025
Customer service is horrible. It’s hard to understand agent. I ask to speak to a supervisor but they won’t let me. I’ve called 5-6 times with no response yet. They keep telling me to wait up to 48 hours for a technician to call me back. I wait and then call back. That’s why I’ve called so many times. I tried calling today and asked to speak to a supervisor and was told they were not in. I’ve read many reviews with the same problem I am having. It sounds like they need to hire more technicians. I wouldn’t use this company, too many problems. Go through the reviews with 1 star and you will understand.
Rocio | Hesperia, California | 08/18/2025
Mala compañía
No se las recomiendo para nada toman a las personas como burla
Neal | Darlington, South Carolina | 08/18/2025
Customer service
Palmetto Solar has ZERO customer service! They uninstalled my panels so I could get my roof replaced but never came back to re-install them. After numerous phone calls and emails with no response, I finally gave up!
Catherine Moran | Barrington, Illinois | 08/13/2025
Palmetto Solar
DO NOT BUY SOLAR PANELS! These people sold my husband who is in 80's solar panel loan for 50,000 dollars. They didn't check the title names on the home and they installed anyway. SCAM on the elderly! This was the biggest waste of money! Unless you plan to live in your home for 20 years you will LOSE MONEY on solar. SOLAR PANELS ARE THE BIGGEST WASTE OF MONEY! What they fail to tell you is the cost of the loan that you will be paying to purchase them and if you need to sell forget about it you will need to pay off the loan because buyers don't always understand them. If you need to repair your roof you're looking at 10,000 grand to remove and reinstall. IT"S A SCAM! The only people making money are the solar companies on your dime!!!! AVOID AT ALL COST!!!!
N R | Phoenix, Arizona | 06/17/2025
Shady Practices
Considered working with this group to get leased solar panels. Signed the agreement, but had voiced concerns about the condition of our roof and whether they would be good to install. They bypassed their own roof inspection to RUSH the job through. The installers wouldn't install because they were convinced the roof wasn't in good enough shape. The quote to fix the roof was 12k from a separate vendor and wasn't worth the solar savings. Their project manager, in an attempt to "save" the project tried to layer in the roof repair costs into the lease amount, which increased the liability and sent a new agreement. When I declined, he threatened me with up to $10,000 in cancellation fees for a project that literally hadn't even started. Fortunately, I have experience with reviewing contracts. This was such an obvious scare tactic. I was easily able to cancel the project through their normal routes without consequence, but any kind of scum project manager that would threaten that needs to be fired. I cannot imagine an older couple on a fixed income seeing that and not being pressured/manipulated into a lease. I intend to file a complaint with the AG Consumer Protection Division and get this company investigated for this. Don't give your money to companies that employ these kinds of people and tactics.
Pam | Brockton, MA | 05/15/2025
Misleading and regrets
I purchased the Solar panels 5 years ago. They looked at my electric bill and calculated how many panels I need to produce sufficient energy. My panels have never produced enough energy and now I pay an electric and solar panel bill. My inverter broke and was replaced last year. Now the system is not working again and they would like me to pay $600 to have a repair man look at it. I wish I did better research and never went with this company! the reviews are terrible. So now I have 3 bills! We do not open the pool anymore so we use less electricity now but i still get a bill. I spoke with Victor This AM who informed me that the company cannot afford to pay the bills for repair. Although the repair is for the inverter they replaced last year. Keep doing your research and go with a reputable company!
Carolyn Tierney | Tucson, Arizona | 05/07/2025
The salesman lied and was evasive
I told the salesman, in no uncertain terms, that I would not agreee to be on auto-pay. He never told me it was required, he never told me it was part of a contract, he never told me that not being on auto-pay would cost me an extra $15 per month. That's $4,500 dollars over the 25 year term of the contract, or $180 per year. That would have seriously impacted my decision on whether or not to agree to have these panels attached to my house. He was more concerned with making the sale and getting his bonus to go on a nice vacation to Jamaica than with being honest open about anything. He assured me that he would "be with me every step of the way", but now he is nowhere to be found. He has been to Jamaica and back, but he won't respond to my emails, and I have a lot of questions about all of this. I would not listen to any solar salesperson if I were you. They are deceptive self serving liars.
Diane Giampaolo | Brackenridge, Pennsylvania | 05/01/2025
Damages during installation
This company sucks. The contractor they used caused a pipe to fall through my bathroom ceiling and cracked the tile in my bathroom floor. I have repeatedly called and always promised a supervisor would get in touch with me. This has been going on for 3 years and has never been resolved. I’m still waiting for a supervisor to call me back. I am filing a claim against the company. This is ridiculous.
Rose | Marion, Massachusetts | 03/17/2025
Panels don’t work
I had the panels put on in December of 2024. They have never produced any solar energy. I’ve called Palmetto multiple times and they acknowledge that I need a technician to go out but they can’t seem to get me a tech. Now I am paying the monthly solar panel charge plus my electric bill. They can’t give me a time line of when this will be fixed. I DON’T ADVISE USING THIS COMPANY!!!
