PacificSky Solar

Worst experience ever - stay away!

I don’t post many reviews but this one I feel obliged to write so other people don’t have to go through what my family and I have gone through. PacificSky Solar has cost my family time, money and extreme stress. I will clearly describe why you should NOT choose PacificSky Solar for your solar panel installation. Most importantly they cannot be trusted. They have proven that time and time again. 1. Not saving money: A main reason I installed solar, which the company sold it to me as, was that this would save us money and that we would be self-sufficient electricity wise, this did not happen but the opposite. My max production capacity during the best months of the year (live in the Valley) is about 900 KWh / month. The problem is that my need during the hottest months amount to about 1,200 KWh / month (1 EV car) which means that I must pay additionally to LADWP every month. I will never save any surplus to my LADWP NEM Bank which means that I will constantly have to buy additional electricity from LADWP throughout the year. All in all, this means that due to the fixed financing cost of the system I hardly save any money at all during the summer months, and I will lose money during the winter months compared to not having solar panels at all!! I had to spend a lot of time making sure nothing was wrong with my solar meter, LADWP account, my power production etc. A lot of fact finding. I got no support they were just blaming someone else all the time. All this despite providing actual LADWP invoices and actual electricity usage up until a few months before the installation date. A major mistake. 2. Damaged my roof during install: My install was finalized in November 2021 just in the beginning of the rain season in Los Angeles. After the solar panel install my roofer did a yearly review of the roof and noticed several major mistakes. During the install they had broken 16 tiles that had not been replaced. In some cases, they had just tried to glue the tile pieces together. Several cases of lack of sealing/water proofing after drilling directly into the roof. This is just a few examples of the problems they created. They never notified me about this but just left the roof as is. My roofer said that it was a severe safety issue (roof can completely cave-in after a few years) and risk of water leaks (roof completely open in some areas). 3. Water leaks: And surprise surprise I got water leaks in my kitchen/living room ceiling (multiple times) first time while away on vacation. They needed to come back twice to fix the roof and replace the tiles and repaint the whole inside of the ceiling. I have still not had the chance to confirm that everything is OK with the roof. 4. Scratched solar panel installed: One solar panel was completely scratched up, but they went ahead and installed it anyway. Had to complain to have it replaced. I wish you all the best with your solar panel install. For your sake go with another vendor. For all of you that have done an install with PacificSky Solar please call your roofer and do an inspection of your roof asap.

WARNING!!! DO NOT DO BUSINESS WITH PACIFICSKY SOLAR!!!

PacificSky Solar employees MISLED my wife and I about who they worked for by telling us that they worked for the City Of Los Angeles/Los Angeles County...VERY MISLEADING AND DECEITFUL!!! PacificSky Solar also MISLED us by telling us that they would give us 2 electric vehicle chargers, but they ended up installing only 1 electric vehicle charger. They OMITTED the second electric vehicle charger from the contract...AGAIN, VERY MISLEADING AND DECEITFUL!!! PacificSky Solar MISLED us by saying that we would get a refund check from the State Of California in the amount of approximately $15,000.00, but we only received approximately $6,000.00 (not even half of what they told us we would receive)...AGAIN, VERY MISLEADING AND DECEITFUL!!! PacificSky Solar recommended we install 27 solar panels to make our electricity charges on our L.A.D.W.P. bills decrease to $0.00, and give us a credit toward the water and sanitation charges on our bills. However, our electricity charges have not gone to $0.00 like PacificSky Solar MISLED us to believe they would, even though we had 30 solar panels installed (3 more than they recommended). SINCE THE SOLAR PANELS WERE INSTALLED, OUR L.A.D.W.P. ELECTRICITY CHARGES HAVE NEVER DECREASED TO $0.00. SO NOW WE NOT ONLY HAVE TO PAY FOR THE LOAN FOR THE SOLAR PANELS, WE ARE ALSO STILL HAVING TO PAY FOR ELECTRICITY CHARGES...ONCE AGAIN, VERY MISLEADING AND DECEITFUL!!! A few of the solar panels that PacificSky Solar installed on our roof were supposedly new but they were SCRATCHED...POOR QUALITY, INCONSIDERATE, UNPROFESSIONAL, AND TERRIBLE CUSTOMER SERVICE!!! PacificSky Solar MISLABELED MORE THAN HALF OF THE CIRCUIT BREAKERS in our circuit breaker box, which we then had to take the time to correct ourselves...UNSAFE, POOR QUALITY, INCONSIDERATE, UNPROFESSIONAL, AND TERRIBLE CUSTOMER SERVICE!!! When PacificSky Solar had finished the installation work, they LEFT A BIG MESS BEHIND which we had to clean up ourselves - broken pieces of wood, a few dozen nails and screws, and other various materials...ONCE AGAIN, UNSAFE, POOR QUALITY, INCONSIDERATE, UNPROFESSIONAL, AND TERRIBLE CUSTOMER SERVICE!!! Over the past year, I HAVE SPOKEN MANY TIMES TO MANY PEOPLE AT PACIFICSKY SOLAR. THEY ALL SAID THEY WOULD TAKE CARE OF OUR CONCERNS. BUT THEY WERE JUST CONTINUOUSLY MISLEADING US AND NEVER HAD ANY INTENTION OF HELPING US, BECAUSE NOW THEY ARE SAYING THAT THEY WILL NOT HELP US. JUDGING BY SOME OF THE OTHER REVIEWS WE HAVE SEEN ON OTHER WEBSITES, OURS IS NOT AN ISOLATED CASE - THERE APPEARS TO BE A PATTERN OF PACIFICSKY SOLAR AND THEIR EMPLOYEES MISLEADING AND DECEIVING CUSTOMERS...UNACCEPTABLE, MISLEADING, DECEITFUL, AND HORRIBLE CUSTOMER SERVICE!!! Needless to say, WE ARE VERY DISAPPOINTED, VERY FRUSTRATED, VERY UPSET, AND EXTREMELY DISSATISFIED with how PacificSky Solar MISLED US, DECEIVED US, and TREATED US SO TERRIBLY, and we want to warn everyone - DO NOT DO BUSINESS WITH PACIFICSKY SOLAR!!!