Moxie Solar (Out of Business)

Byer beware

Do not under any circumstances use moxie solar to install your solar. It has been a year and mybpanels have just been cleared to operate but noone has shown us how. My batteries for back up are still setting in my garage floor in boxes and noone will respond to my emails or complaints or texts. They are more worried about looking bad and saving their jobs than their customers. It's been one lie after another. I should have known better when they showed up unprepared and smoking pot on my roof to install the panels. I financed over 50 grand for battery back up and so they have been paid and couldn't care less my batteries are setting in my garage floor. Fuck moxie solar. I hope you rot in hell.

Very poor service and they don't pay electrical subcontractors.

Moxie was very nice at first. After signing a contract with them the second week of August 2021, they invoiced for 30% of the contact price right away and invoiced another 30% of the contract price the end of August. After many errors in the permit application got resolved, a permit was approved the second week of September. Moxie subcontracted with a local electrical company to assist with the installation. Evidently, they had previously installed a system in my city without a properly licensed electrician, which contributed to the delay in getting a permit. The local electrician has fully completed 2 other projects with Moxie, but Moxie has not paid invoices that are past due and they are now considering placing liens on the properties that are completed. The subcontractor will not work on another project and tell me that Moxie will have a very hard time finding another local electrician to work with them with their reputation. It is very concerning that they don’t pay the subcontractors when they collect 60% of the project cost up front from the customers. It is now mid-January 2022, more than 5 months since the contract was signed and the installation has not even been started. I will need to start legal proceedings now in attempt to get my money back from them. The contract states that Moxie “will complete the project in a timely fashion”. Not even getting started after more than 5 months is not a “timely fashion”. I’ve found many poor reviews for Moxie that were written since September. Don’t sign a contract with Moxie Solar! They do not respond to phone calls or e-mails from me or from the local electrical contractor.

Very bad response

The follow up does not happen as well as completion of simple work on the job needed to complete contract. They hire electric companies that need a full check of completion of job sights. Employees do not follow up as well as respond to electric company calls. So far Moxie and wolf river electric do not meet even 1 1/2 star for work. It is totally frustrating 9 months later I am still trying to get this job completed by the both of them. Even after contract was signed the panels had to be changed. It is hard when even people do not work hard for Moxie and have very little understanding and then leave.

A Completely Worthless Company!

It has been 3 months since Moxie has been active on my install. There is a small electrical issue involving 50 amp breaker draws from my battery backup that they fail to resolve. Noone answers my calls or emails, and I am left with a $20,000 in operatable system. Piss-poor at the best! My only option is to seek legal action against this company.

Experience went from good to terrible...

We were very impressed by Moxie during the initial sales process. They were patient with us while we dealt with other issues on our new home in during the pandemic. When we were ready to move forward, Moxie moved quickly to get the panels up on our roof. Unfortunately, from there, this process has been wholly disappointing. Contrary to the design plans that were approved by our local electric company, Moxie ran the wiring improperly. This means our electric company has not authorized use of the system and it has sat completely idle for almost two months. Our project manager is unresponsive and unable to give any concrete timeline for resolving this issue. I appreciate that the pandemic has created new challenges for supply chain and labor, but this isn't the cause of our problem. If the contractors who installed the panels followed the approved diagrams, everything would be working fine. At this point, I can not honestly recommend Moxie to others.

Horrible Experience!!!

I will start from the beginning of my journey with Moxie Solar. I decided solely on Moxie after receiving numerous quotes and based on what I thought was a good reputation. I was wrong, and there has been nothing but headaches throughout the entire process with this company. Take my advice and steer clear if you are reading this review! I will start off with my project manager Sharie Grief, who was not a project manager. I was the project manager who coordinated with the utility company and the other terrible company Green Solar. At MOXIE, there is no such thing as a project manager. Believe it or not, for such a big company, good luck trying to get anybody but the service department to answer the phone. It's a ghost town, and no one will respond to emails either. Some decent people work there; Hannah Ortiz has been exceptional and deserves a promotion for policing the horrible management at this company. This company has no form of leadership or managers whatsoever! My journey began when I received a phone call from Green Solar telling me they had my materials and planned on coming out the next day. This phone call was 3 months after I signed the contract by the way. I honestly was baffled and wanted to know why a company named "Green Solar" was coming out to install my solar panels when I hired MOXIE SOLAR. I called Sharie, my project manager, who was clueless and said, “I am not sure why they are coming out because I thought MOXIE was in your area.” Are you kidding me? What a joke!! The so-called project manager had no idea. Just so everyone reading this is aware, GREEN SOLAR is a low bidder company that MOXIE will outsource to save a few dollars to do their dirty work but still post MOXIE SOLAR signs all over your property. What a scam this company is! Green Solar shows up four hours late on their first day with a crew barely speaking English. There was no oversight whatsoever, and when I asked why they were late, they nonchalantly told me we had to stop and pick up materials. After they arrived they then proceeded to ask me questions about where the panels were going and what the capacity was on my roof. This would have all been communicated if a site crew were to come out which I was told was not necessary. The crew was late every day for a week straight and had numerous problems on the job site. The materials were wrong, trash was left blowing all over my property, they utilized my garage and driveway as their dumping grounds to offload equipment, the installation was a disaster, and they unplugged one of my 22 cu ft deep freezers on their last day. They failed to communicate that to me, so I lost over 5,000.00 dollars in meat. I had to utilize my tractor to offload hundreds of pounds of meat with my wife and bury it on my property. I was furious. My family’s meat was to sustain us throughout the year. The company spent an entire week working at my house on this project. Something was being shipped to my place every day but never seemed to be the right parts from MOXIE. On the last day they told me their work was done, and the system was complete. The only problem was I was missing an entire inverter, and the plan was inoperable. I would call that an incomplete system. The next day it rained, and the trench they hand-dug flooded and was a complete disaster. The rainwater was soaking all around the foundation to my garage, and the 40ft trench was sinking. I was worried my children would get injured. I have a 300 yd gravel driveway that had just been redone with fresh gravel, and they decided to fill the trench in with gravel and put the clay and dirt on the top. Again there was zero management on this Jobsite. I was praying that they were insured, saying the least. I had to get a new shipment of gravel delivered and then use my tractor to fix the mess. All in all, with labor included, I created an estimate of $6,446.32. I contacted MOXIE to inform them of the issues, and I was redirected to the escalations team. This team was created from what I was told through a google meeting from Jennifer Secrist and Leah Furnish because of issues such as mine. I was told that my problem would be handled appropriately and that I would receive an insurance claims for the mishaps. These issues are systemic when companies start outgrowing their shoes. They begin to lose trust and loyalty in customers and consumers. They then go out of business. Three months later, I still have not received my insurance claim for the mishaps. I have called and emailed Leah Furnish, but she will not return my calls or emails. Leah's title with MOXIE is the VP, Process-Policy-People. I was left with no choice to file a complaint with the Better Business Bureau, and my next option will be through a lawsuit. I have given numerous opportunities for MOXIE to resolve this issue before these reviews and complaints. It took over two months for MOXIE to fix my system to render it operable. Within those two months, I was already making payments on an inoperable system. I had my utility company here three times to swap the meter out. They were also very frustrated in the process and wanted to know why I hired a company like MOXIE. This company is an embarrassment, and I feel like a complete fool for hiring them. This process was exhausting, and now I have to deal with them every time I have an issue. I am better off outsourcing my electricians and paying out of pocket when something goes wrong.

Total disappointment 6 months still waiting

This has been the most disappointing frustrating experience I’ve ever had. No you will answer the phone, return a message. The only time I hear from them is when they need money. Look elsewhere!

Still waiting after 7 months

This has been the most frustrating experience. After 7 months we’re still not operational. Communication is non-existent. Things are scheduled, then pushed back. Verbal commitments are missed, then they ghost you. Look elsewhere. There are plenty of other companies out there.

Careless installers damaged my roof and Moxie has no Moxie

So many things went wrong during the installation of my solar system. The biggest being the totally damaged roof from careless installers. Moxie has acknowledged these problems and said several times that something should be done. I’ve written to Rich Tilden, Steve Hoffman and apparently the issue has been escalated to the president of Moxie, Travis Eichlenberger, but still no reply from Moxie. For over a year now, I have been trying to come up with some resolution with Moxie but lately they will not even reply to messages. So, after a year of trying to get Moxie to resolve issues and no response, the only recourse I have is drag it through the courts. Be forewarned that it is chilling to know that Moxie will turn their back on you when things don’t go right. I guess that’s the kind of Moxie you get when working with them.

Do Not use moxie 30k and I still have a bill no communication

I spent 30k with Moxie Solar for a solar array that would eliminate my electrical bill other than the connect fee of 15 per month to our electrical provider. They designed the system and told me this system was to be 110 percent of my electrical usage and that I would not have an electrical bill in fact during the summer my electric company would be paying me a few dollars because I will over produce. Last months bill was 80.00 I reached out to the project manager and she didn't know where the salesman got his numbers and that something was wrong after that conversation I have reached out to the company several times and have not heard a thing for over 4 weeks. I have read multiply reviews after this know I wish I would have gone with someone else. tried posting a negative review on their FB page the CEO deleted it and banned me so they are most definitely getting the messages

Do not buy from this company they are liars

We had purchased 28 solar panels for Moxie solar. We called and complained for over six months that the system was not working. Every time we called it wasn’t that person‘s job they pointed this in a different direction that’s not my job that’s so-and-so‘s job is what we got all the time. After 11 months of having solar they finally found the problem they sold us 11 bad solar panels from day one. They came out and replaced 11 panels and come to find out one of the panels they replaced with a new panel was bad. So they told me I was going to get back production pay. How to put this and understanding 11 bed panels for almost a year you will figure it be a little bit of money. I literally got a check for $25. This is the backpay they gave me for the 11 bad panels they put on my home. I have never had a zero power bill in 11 months in fact my June power was $299 plus what I had to pay for my solar panels $140 I have never paid this much for electricity. So basically maybe getting solar from Moxie solar cost me thousands of dollars. And I have yet to have a zero power bill like they told me. When The guys came out to replace the 11 bad panels I said do you know Moxie solar kind of sucks. And the guy said we get that a lot. I will not recommend this company one single bit do not buy do not call for an estimate from this company run go somewhere else.

If it sounds too good to be true, it is.

The salesperson we worked with was phenomenal, but Moxie did not deliver on the promises that were made. Key details were left out of the discussion. We were skeptical so we asked a ton of questions and drilled down to details. We were lied to about how the reimbursement for the loans would work, and it put our family in a difficult financial position a few months later when we suddenly needed to come up with $14,000 cash. Make sure you read all the fine print and fully understand what you are getting into. It is not easy, seamless, and there is a good chance you will not get back the amount they tell you you'll get on your taxes. Our accountant told us that this happens to his clients all the time. They buy solar panels and believe that the amount told to them is accurate, then are blindsided when they find out they were lied to. Besides the financial position Moxie put us in, they did not actually turn the system on when they left! It was winter and I thought maybe I wasn't seeing a change in my electric bill because of the snow and clouds. After a few months of paying the Moxie bill AND the electric bill, I called to find out what was wrong. They came out and told me that the system was not on. They turned it on and then we saw a difference. They did not offer to pay for the electric bill I should not have had to pay for all those months and did nothing to make it right. The salesperson promised us that they would monitor our account after installation to make sure all was working properly. No one monitors anything or they would have caught this. The crew who worked on our project did not follow through with what the salesperson said they would do and we fought for almost 6 months to get them to complete the project as it was explained to us when we signed the contract. We ended up getting so frustrated with the mess they left behind that we hired a new contractor to come and fix it. If you are looking at doing this, I would caution you. If I could go back, I would not move forward and I would encourage anyone considering this to run away. Moxie did not keep their promises, made mistakes which cost us a lot of money, and never made an attempt to compensate us for the money we were out because of their mistakes.

DO NOT HIRE MOXIE!!!!

DO NOT HIRE Moxie! The seller told us that in 3 months our solar panels would be working. We signed on April 3 and today is August 22 and NOTHING! It doesn't look like our solar panels will be turned on any time soon. Moxie says that it could have all solar panels ready in 2 months, but it cannot predict how long it takes the city and utilities company. HOWEVER, nobody ever told us that. So, it's easy to come up with excuses after the damage is done. Don't get me wrong, all associates who talked to us were nice, but they don't exactly know what they are what doing I don't think. 1-They submitted documents incorrectly to the electrical company. 2-They didn't know we passed an inspection. 3-They showed up for one of the earlier inspections WITHOUT a permit and the city inspector had to come back another time (he said, "they do it all the time"). And now that my wife wrote a review to share how hard isn't been for us to work with Moxie, 2 people have contacted her apologizing and saying that, "MOXIE likes to do everything we can to make it right for our customers." Apologies do some, but don't do much in a case like this, where so much money is involved. We keep asking what Moxie is going to do for us now and nobody answers! So, hire Boston Solar or Certasun, but DO NOT HIRE MOXIE! Don't waste your time or money, it's NOT worth it.

RUN AWAY from Moxie!

Before signing the contract, my husband and I were told we would have our solar panels up and running in 3 months. This was back on 4/3. It's now 8/18 and there's no sign we will be able to turn our solar panels on any time soon. Moxie's excuse is that they could have it "ready to go in 2 months, but they cannot predict how long it's going to take with the city and utilities company," but I want to point out that this was NEVER mentioned before signing the contract. Everybody at Moxie who has ever talked to me was always very nice, but I don't think they know what they are doing. For example, they submitted documents incorrectly to my electrical company. Then, they were unaware that I passed one of the inspections (I figured it out myself because I called city hall). They also showed up for one of the earlier inspections WITHOUT the permit they needed to give the city inspector. I could go on and on with my list of why you should NOT hire Moxie, but I'm just going to say this: Spend a little more money and save yourself all the trouble. Otherwise, you'll end up like us, disappointed, upset, stressed out, and sick of having to deal with them!

BUYER BEWARE

Moxie is not what you think. They will take your money and leave you with a system that doesn't work. Having spent just under $20,000.00 for an 18 panel system I was left with only 9 panels working. All our attempts to have Moxie come out and correct the problem has been met with excuses, misrepresentations, and more excuses. What we have is a non-functioning solar system and refusal by Moxie to correct the problem or to refund the portion of the system that does not work. This problem which was recognized in November 2019 continues today, January 2020 with no relief in sight. Has was related to my wife, Moxie is not concerned with service has all their resources are directed to installing sold systems. Further, Moxie in North Liberty has only 2 female service personnel responsible for putting installed systems on line and servicing their warranties. When Moxie told us their systems are serviced and warranted for 25 years, we had no idea they meant it would take 25 years to address issues.