Meraki

Caused a roof leak,

When the panels were initially installed they caused a roof leak on our new home. It took them 6 months and a ton of time and work on my end to finally get them to accept responsibility and fix the roof leak. They did not do it willingly. Sales people also told us that the panels would be replaced if anything happened to them for the entire loan term(25 years). Just had a tree branch fall on one and break it. Meraki will not replace the panel and does not stand behind the promises their sales force makes. Another disappointing interaction with them. Wish I had never gotten these panels. They also did not tell me about the monthly connection fee along with many other important details they lied about and/or conveniently left out. They must be trained to tell you whatever you want to hear and lie when it helps make a sale. Scumbags

No solar company is perfect, we've had problems but we like them

Okay, so we had several solar companies give us quotes in the four years before we got our panels installed, and Meraki was the one that made the most sense, compared to Momentum and SunRun, for example. Everything seemed fine until Hurricane Ian in September '22, when one of the panels flew off. I called the company as the wind was picking up, because we knew something was wrong: it sounded like the roof was about to be pulled off of our house. The rep on the other end of the line assured me that was not possible, because of the secure way the panels were attached. But, before the wind got to hurricane levels, one of the panels flew off and landed on my neighbor's roof. It could have hurt or killed someone or it could have impaled my neighbor's roof and caused major damage, but fortunately, it landed flat and remained intact. Anyway, I called Meraki again a couple days after the hurricane, but they said I needed to inform my insurance company. I told them that shouldn't be necessary since there was obviously something wrong with the way they put that one panel on there because of the problems before it even got to hurricane level winds. I called again after it flew off and talked to someone else and they told me to send an email with a picture of the panel to their "onestop@merakisolutions.com" email address, which I did twice in October of '22, but no one ever called me back or emailed me back. So, in March, I was considering retaining a lawyer to sue Meraki for the cost of all the panels, since it had been six months and we'd heard nothing from them at that point. But, in April, we were contacted by Meraki because they thought something was wrong with one of our inverters (which I think was that missing panel sitting in our garage), and we told them that we had been waiting for someone to come out and put that panel back on, because it was undamaged. They responded that they knew nothing of the panel that had flown off and there was no record that I ever talked to anyone at Meraki, which is a huge miss. They apologized and said they'd fix it immediately, and they did, which is all we ever wanted, anyway. So, now we've got all 40 panels trucking along and I feel much better about Meraki, but for seven months, we were extremely disappointed and felt betrayed. I would rate Meraki higher, except for that experience. I honestly don't know if our experience would have been any different with another solar panel company, honestly. I have friends who got their panels with similar output a lot more cheaply than I did, so I feel like I've been overcharged; way overcharged if my friends are sharing the truth. But, the monthly amount that we were paying averaged out to $320/month for the previous year, and the solar panels are cheaper than that at $260/month, and we're now energy producers. Plus, our energy prices will never go up and the panels should be good for the better part of the next 25 years. And we've got all 40 panels going again, so it's a Win-Win-Win-Win. If that one panel didn't fly off, I'd be giving them five stars for everything.

Try another company and make them outbid each other

I was contacted multiple times right after my install to leave a review. I wanted to wait until I had time to see how well it worked, how well the support was if I needed it. So here we are 1 year later. While I do like my solar system, I would NOT recommend this company. I asked about specific things I would be able to see via the app and system capabilities. I was told I would have....I did not. First was the consumption meter (aka Import/Export). After asking about it once I realized I did not have those capabilities I was told they do not install those pieces. I have added it since, but did it myself for ALOT less than I'm sure they would have charged me now that they started installing these meters. **Don't do this yourself unless you are knowledgeable about electrical circuits as it can kill you** Another issue was app access. I was told I could see all my panels and equipment so I can see what they are producing. After the install and it went live I received the email for the app access and SolarEdge instructional videos on the how to use/understand. I noticed I did not see nearly as much info as the what the video was showing. When I contacted Meraki I was told that they don't provide access to the full view. At one point I had an inverter get delivered to my house. Had no clue why until I called Meraki. They told me one of mine was not working and they would replace it. Someone would contact me in the next day or two to setup a time. Went smooth enough...but zero communication from my "monitoring" company. Next was when I received a $100'ish bill one month and then a $300+ electric bill. When I called and asked about it. They were looking and said the panels on one side of my house were underperforming and possibly being blocked by the trees. Wow....thanks for letting me know "monitoring" team. Took care of the trees and washed the panels...back to producing like it should. Meraki will NOT give you "Full Access" to YOUR monitoring dashboard. You will only get "Dashboard" level and it will only should you how much your system produced total. Had to fight with them for "Full Access" and finally got "Dashboard + Layout" so I can see my panels. I still want "Full Access" so I can setup alerts and see the charts for the system. Their excuse is that is only for them because I can change something and it would affect the system. "Full Access" only gives FULL monitoring access, not system administration. In hind sight, I would totally get a solar system again, just not with Meraki.

another satisfied customer

If your reading reviews because looking for solar panels I suggest that you call Tyler Gillespie at The Pensacola office. You'll be glad that you did! Thanks Tyler

TOTAL RIP OFF and LIES

I waited a couple months to cool down. I also wanted the numbers from my utility bills. Meraki Solar is the worst purchase I've ever made. The sales rep, Daniel Gresham, quoted $43k. When I got the bill from Dividend I was charged $46k. After the process had started I got two other quotes for comparable systems. One was $32k and the other was $30k. The Meraki rep said that we were going to get $13,800 back on our taxes. We then apply that amount to the loan to keep the payment at $155. You DO NOT get $13,800. What you get is that amount in CREDIT with the IRS. The actual amount I got back because of this purchase for 2022 was $3900. I had to take $9900 out of savings to make up the rest to keep my monthly bill at the $155. My FPL bill is still $30 so the total monthly bill is $185. It was around $200 prior to the install. (In other words I took $9900 out of savings to save $15 per month) That means it's gong to take 55 years to get that money back. (I'm almost 70) I'm retired on a pension. It's going to take four to five years to get my (CREDIT) back from the IRS. The salesman told us he was ex service and ex police officer. I trusted him when he said he had another appointment "Just Sign Here" I didn't read the paperwork. MY FAULT" ! Solar "may" be the way to go. But shop around ! The whole Meraki process was a horrible expensive mistake. Jim Trethewey Punta Gorda Isles

Run don't walk away from Meraki

Everything they tell you is a lie. I am going on a year and pay $244 a month for the solar and pay S260 a month to FPL. I am paying more than people who don't have solar. I have called a few times to ask if running properly and they keep say yes. However, my FPL usage is saying differently. Oh and I am trying to sell my house my the warranty is non transferable so once sold they don't warranty a thing!! And the loan is also non transferable. The tax credit is non existent. This company does nothing but lie. I am currently considering getting an attorney because they have not held up their end of the contract.

Installed but not functional

This is a nightmare experience with this company. While they were courting me to sign up, they would call me every day. Now that they installed the system (not functional), they disappeared and cannot even get in touch with them because they got the money from the loan company and let, while I am two bills of FPL and Loan. I have tried a number of times to get a resolution without any success. I have asked them to not process the loan payments until the system is up and running but not success. Do not sign up for a loan to pay the system until the system is up and running. Very frustrated consumer!

SCAM ALERT Sol r nrg contractor for meraki

Sol r nrg Armando Guerrero is a scammer company now using meraki to do his dirty deals. He used to use sunwatt buyers beware they will lie about everything not licensed you will regret it.

Love my experience

I had solar on my other home, so it seemed a no brainer to get it on our new home! I selected Meraki because of a Facebook Ad, and the reviews I read. I was NOT disappointed! Ted Plenge was our sales rep, and he was LITERALLY an embodiment of the Tasmanian Devil! Can we say FAST and FOCUSED!?! He called, and we went through everything. Because we already had experience with solar, we opted to do everything by email and phone. Ted was very transparent, explained everything he would be doing, and was in contact EVERY step of the way. Got us approved for financing, got the permit paperwork filed, sent over pre- installation inspectors, and got our survey all within two weeks! Then there was some time, maybe two weeks, for the paperwork to go through, but Ted kept in contact the two weeks. Once it got approved, he had the panel crew out, and they were amazing and professional! They assembled everything, and were very respectful of our property. Unfortunately, they did not fill in the trench for the wiring to my hubby’s satisfaction. I called Ted and two days later they came back and fixed it! We have had the panels for one years, but we had an issue. Our FPL bill kept going up! We new from our previous residence that it should have been$20 at best! I finally said I think we need to find out what’s going on! So I went online to find a number for the Meraki office in Orlando. I called the number! It connected me to a gentleman named Diego Cabrera! I explained my dilemma- and how Ted wasn’t answering my calls. Well- Ted has been moved to Ft.Lauderdale and had a new number! (Lucky south Florida!) Diego offered to help me! He asked me for my bills, and when he got them he IMMEDIATELY spotted the problem. It seems that FPL still had me being rated and billed as a regular residential account- instead of a solar customer! So Diego went ABOVE and beyond, and did a conference call with me and FPL. He explained to the representative what the issue was, and that I was being incorrectly billed as a RESIDENTIAL customer, instead of a SOLAR customer! The representative had us on hold for about 35 minutes- when she came back, she confirmed there was a glitch in the system. I was being billed as a residential instead of Solar! Diego was on the mark! Then, because he told me it should happen- I confirmed with the FPL rep that after they corrected the issue- I would get a REFUND for all the money we had overpaid! Can we say “Yee ha!”? Diego and Ted are both incredible employees of Meracki and go the extra mile! They are an amazing public face of this company. The installers, and other support personnel are just as professional and amazing! I am highly satisfied with the quality of the service and products- but MORE impressed with their personnel. I would give 5 stars to Diego and Ted, and the personnel. The reason for 4 stars is to incentivize them to get with FPL and fix this issue! :)

The worst company in USA

I have been in a project since December, 2021 and today april 2023 the panels are not operational yet.

Possible Ways to Get Solutions from Meraki

We had a horrible experience with Meraki from the start of things. Despite me providing proof multiple times that my system was not working due to shade from the trees covering my roof, Meraki still tries to say my system was meeting the 80% output they guarantee. My system was never meeting the 80% output they claim they were responsible for. I had a electric bill monthly from the time it was installed in Oct 2021 until Feb 2023. Plus the loan payment for the panels, which due to them not addressing my issues, it will be going up in the next few months. This is because I didn't get "refunded" from the electric company at the end of the year like I should have, if my system was working correctly. I finally had enough of their run around and sent the home office in Pensacola and local office in Tampa a very stern written letter via email and USPS, outlining my attempts to correct their mistakes, copies of where they were not keeping up with their end of the contract, and copies of my electric bill that never budged as they promised. I requested contact from a manager within 30 business days, or I would be taking my complaints to my attorney, to licensing agents both locally and at the state level, filing a report with the FL DBPR and FL attorney generals office. I heard from 1 person from the Pensacola office within 48 hours of them getting that letter. Unfortunately like everything else with Meraki, it was lies from the lady and nothing else happened. After 45 days from the first letter, I sent a follow-up letter to the same places again via USPS and Email. Again, letting them know how unsatisfied I was and all the issues I had. I also made good on my word and filed reports with the attorney General of FL, the DBPR of FL, my county licensing board, and state of FL licensing board, and provided info to my attorney. It wasn't until then did I get action from Meraki and finally a solution to my issues!! Over a year and a half later from the very first contact with them did I get results. After all the issues I wanted fixed were completed, my electric bill went down to what they stated it would be in the beginning after my system was up and running, just the connection fee! Unfortunately for Meraki, there is an open case with the Florida Attorney Generals Office for fraud against seniors. I filed the report before they rectified my situation and I have honest about things being rectified with the gentleman handling the case. However, he is still looking into things because I am not the only "senior citizen" having issues with Meraki and there have been several lawsuits against solar companies. I wish anyone who is dealing with Meraki the best of luck. I hope this maybe able to provide you with some possible options to consider if you are unfortunately having to deal with them and getting no results. However, it shouldn't take all this to get a company to keep their word and abide by a contract!

Service

Our panels were installed in May 2022. After that we were informed that the breaker box needed to be upgraded, we then ended up with a hole in the wall that lasted for over a month. Between the electricians, carpenter and the run around we got every time we called for a update as to what was going on we would be told it was FPL'S problem which is wasn't. We finally was able to use our solar the end of November 2022. No one should have to go through what we did.

Not enough power

My power bill has hardly even changed. When they built my system, it was too small. When I addressed it later on, my only option was to add another set and have another separate payment for a separate loan. Everything that was explained to me was poorly explained. Nobody that I have talked to has taken any kind of accountability. I have went through numerous representatives. I have pretty much given up because there’s really nothing I can do and I’m not about to have them add additional panels and have a separate loan payment. I would never recommend this company and knowing what I know now probably never recommend solar panels.

Disgrace

Horrible,horrible,horrible Meraki doesnt just install lowend,unreliable equipment but also their customer service is a total mess and not existent. Biggest mistake I ever made to leave FPL. Potentially saving a couple bucks isnt worth to deal with the hassle.

contact

my biggest problem is contact with me...i have asked repeatedly for copies of my contract and never recived..if you could please mail me it i would be grateful...also was never refunded on my first electric bill as promised by joe of $95.00 ...do not know info on make model or brand so sorry....hopefuly home office can help you with that karen lynn 4517 cedar st pc fl 32404 8502490605

Not enough panels

We had only lived her for a little over a year so not a lot of monthly electric bills to go by so Meraki should have taken that into account. We have not generated reserve often enough so overall we have to pay extra on our electric bill frequently. To be truly solar efficient as we were told we would be we probably need a couple more panels.

Stop buying those cheap inverters

I've recommended Merkari to my friends and Neighbors

They were very professional, truthful, and open about what would happen. The cost of the loan was explained, and the energy rebate was received. It costs me about $10 less a month than I paid last year. They called weekly to let me know how my permit was processing and when the workmen and inspectors would arrive. The installers came when they said and cleaned up after themselves. Their installation clamps don't penetrate my metal roof so no leaks. I'm very happy with my solar panels, my savings, and Merkari.

Company is a scam along with Solcius

This company does not use license Electricians. They don't stand behind there product. Nothing is covered under warranty as I am finding out. They will not fix anything. Will not return calls or emails. All I get is sorry we scammed you better luck next time. Worst company ever would not recommend to my most hated enemy that is how bad it is.

Great service!!!!

Had additional panels put on my house to cover the extra power of my pool and hot tub. Meraki has been punctual and done a great job installing my whole system. The installers are friendly and do there job with professionalism.

POCO PROFESIONALES.

REALMENTE SON POCOS SERIOS EN CUANTO A CUMPLIR LOS TIEMPOS DE INSTALACION O ENCENDIDO , APARTE PARA COMUNICARTE CON ELLOS ES IMPOSIBLE NUNCA ESTAN DISPONIBLES , HASTA ESPERAR CASI UNA HORA Y MEDIA Y NO TE ATIENDEN , CUANDO TE ATIENDEN TE DICEN SOLO QUE HAN CRECIDO MUCHO Y HAY QUE ESPERAR ESA ESPERAR ES CADA VEZ MAS LARGA CUATRO MESES Y MAS , CUANDO EL VENDEDOR TE DA EL TIEMPO DE 3 SEMANAS . SI NO QUIEREN TENER DOLORES DE CABEZA ESTA NO ES LA EMPRESA PARA CAMBIARTE A PANELES SOLARES .

Quality Service!

I was worried at first when I was researching this company, but they turned out to be amazing! After I signed the whole process was hassle free, fast and they kept me informed every step of the way! Thank you Meraki for saving me $242 a month on my electric bill!

Unprofessional. Harassing sales tactics.

Maraki Solar representatives have visited my home in Crestview, Fl, at least 8 times in the past year, despite my repeated requests that they cease. They ignore my "No Soliciting" sign posted within an inch of my doorbell, and claim that "they are just providing information, and not soliciting". I opened a case with Better Business Bureau 1 month ago (Case #19062862). Meraki responded that they would "inform their 1099 contractors that this customer's address should not be canvassed." This apparently had no effect, as two representatives just stopped by, yet again, "to save me money". The irony is that I would actually be very interested in solar, but Meraki has given such a bad impression that you couldn't pay me to have them touch my residence.

High quality from start to finish

This company has lived up to their word from the day of our first appointment until over a year after installation. They built me a 105% offset system and I haven’t seen an FPL bill once that wasn’t the meter fee to be connected to FPL. The install quality is beyond exceptional and I’m an industrial maintenance technician I know about quality work. I will always recommend Meraki because they have done right by me and my entire family who also uses Meraki for all their solar needs!!

Very Inefficient and deceitful

They fired the sales rep that was helping us,and never paid him. He saved us from going with another company that was going to sell us solar with a 28 year old roof we had. We purchased a roof, solar and a smart thermostat (that never worked). After our sales guy was gone the communication with Meraki was horrible