Meraki

After sales support

They took my money and ran......no follow up service..i don't know how this thing works, what to look for and how to monitor it. Never was told who and when to pay

Too many issues to ignore writing a review

Here are my Maraki experiences. 1) installers add extra.equipment on my house not in the submitted plans. City failes the project. MERAKI takes another month and resubmits the plans to city. City comes out and failed the I stall again. Why? Meraki submitted the exact plans without additional equipment. Three weeks.later.Maraki finally removes.extra.equupment and City passes our solar system. 2) Breaker inside home is red hot to touch! 125 degee hot. MARAKI comes out and changes breakers and does something to the wiring on roof. 3) I called.another solar company to install equipment so I can watch the system produce power. They open the outside panel, call me over and say, we can't touch this. All your wires.are.burnt and is dangerous. I call Maraki immediately. Seems even after multiple maraki employees look at the system, none go inside the main panel and tighten the bolts holding the wires.tightly. the wires arc and burn! 4) Meraki sends over an employee, Fernando, and he alone took time and care to rerun new wires, replace burnt connectors etc. 5) when installed the crew was rushed to finish job and get back to office for a staff meeting. What does that matter? Well the crew did a terrible job at strapping the wires off the roof. This degrades the wires and should not be allowed to rest on the roof. 6) called Maraki and they sent one person over on 11 June to restrap wires. I watched this guy lift panels, hold the panel up and restrap wires underneath. He did his best being alone for a two.man job. Worker left and I thought I was all set. 7) 14 June I look at my solar production. I see six (6) panels completely dead. I look back at the history and see these panels stop on 11 June! Now I sit and wait for Meraki to fit me into their schedule. They are supposed to be here 8 days later. I'm sorry but that seems like a brush off from Management. The system is a 12 KwH system costing over 53,000. Bottom line, Meraki could be a great company however at this point until management starts taking the customer seriously, stY far away. Customers are what makes a company, Maraki needs to realize this.

Puro batallar

Se tardan un chorro para conectar los panales yo hice todo desde enero y apenas en 9/ 28 /2023 finalmente me los conectaron y otra cosa tratas de comunicarte con ellos y batallas un chorro deberían de tener un numero de servicio al cliente las 24 horas y luego uno quiere ingresar a su app para revisar la energía o el desempeño de tus panales y no te deja pero el vendedor cuando te esta ofrciendo panels segun el te ayudara y no puro rollo ya ni contesta el cell no los recomiendo mal servicio

Try another company and make them outbid each other

I was contacted multiple times right after my install to leave a review. I wanted to wait until I had time to see how well it worked, how well the support was if I needed it. So here we are 1 year later. While I do like my solar system, I would NOT recommend this company. I asked about specific things I would be able to see via the app and system capabilities. I was told I would have....I did not. First was the consumption meter (aka Import/Export). After asking about it once I realized I did not have those capabilities I was told they do not install those pieces. I have added it since, but did it myself for ALOT less than I'm sure they would have charged me now that they started installing these meters. **Don't do this yourself unless you are knowledgeable about electrical circuits as it can kill you** Another issue was app access. I was told I could see all my panels and equipment so I can see what they are producing. After the install and it went live I received the email for the app access and SolarEdge instructional videos on the how to use/understand. I noticed I did not see nearly as much info as the what the video was showing. When I contacted Meraki I was told that they don't provide access to the full view. At one point I had an inverter get delivered to my house. Had no clue why until I called Meraki. They told me one of mine was not working and they would replace it. Someone would contact me in the next day or two to setup a time. Went smooth enough...but zero communication from my "monitoring" company. Next was when I received a $100'ish bill one month and then a $300+ electric bill. When I called and asked about it. They were looking and said the panels on one side of my house were underperforming and possibly being blocked by the trees. Wow....thanks for letting me know "monitoring" team. Took care of the trees and washed the panels...back to producing like it should. Meraki will NOT give you "Full Access" to YOUR monitoring dashboard. You will only get "Dashboard" level and it will only should you how much your system produced total. Had to fight with them for "Full Access" and finally got "Dashboard + Layout" so I can see my panels. I still want "Full Access" so I can setup alerts and see the charts for the system. Their excuse is that is only for them because I can change something and it would affect the system. "Full Access" only gives FULL monitoring access, not system administration. In hind sight, I would totally get a solar system again, just not with Meraki.

Not satisfied

We purchased solar last June and were told the electric bill would be appropriate $40.00 per month. Are lowest bill has been $79.00. I have called several times and requested them to send someone to check the panels but no one has come by. I spoke with other solar companies and they have told me there is something wrong. We have a 1500sf home and 22 panels.