Meraki

2 years of hell

In January of 2022 I had Meraki Solar install my system. They drilled 2-inch holes in my concrete tiles to put the brackets on. It leaked I lived with plastic bins and sheeting catching water for 7 months. It was difficult to get someone out, but they showed up 8 times to “fix” the leaks. The roof leaked until October. Wallpaper was ruined, Kitchen ceiling is damaged, and my wood ceiling is rotting. October a roofer came and put a tarp on the roof, after the panels were removed. Then the roofer asked that the rack be removed. Meraki’s men took the tracks off but not the brackets. In the first wind the brackets cut through the tarp and it leaked yet again. That was November. December 18th I was on the neighborhood home tour (1400 people) with panels on one side of the house and the racking on the patio and the blue tarp. January of 2023 the roof was replaced. Tar dripped thru the wood ceiling and onto the floor. Roofers also wrecked the gutters installing new metal flashing. Waited and waited for someone to contact me to put the stuff back, Nothing. So, I began calling Lots of times, Months later after waiting on hold for an hour, 40 minutes etc. maybe 4 hours total. I got a bill for $1500 on August 2023 to reinstall the system??? They messed it up, and 9 months after the new roof?? I call and wait for 40 minutes and get nice person that puts me on hold again and then hangs up after another long time. Never have I got a person of authority when I call. Someone said they would send me an email requesting pictures. I sent many pictures and emails. No response. I just called and only was on hold for 4 minutes and was asked to leave message, we will see how long that will take. I would like reinstallation, reimbursement for the electric that was used for almost a year that it hasn’t worked. Gutter repair, Ceiling repair,

Do not use this company

Do not use this company!! Worst customer service I have ever seen. First of all it took over 6 MONTHS for the installation to be completed, then we have had issues back to back and every time we call the customer service number it takes over 45min-1hour for someone to answer, and say that someone will call us back to help us but no one does. I also tried reaching out by email and they do not respond. DO NOT USE THIS COMPANY! We installed over 30 panels, which we were explained would be enough to cover our energy needs, but we are still receiving teco electric bills over 200$!!!

Calling to get an answer to a question

I have been calling for two days and no one picks up, is this company in business any more. I have the panels on the home and need to have a question answered about if they are Tier 1 or Tier 2 panels My insurance wants to know, if anyone uses this company beware, you are on your own after they leave.

False hope

Have had service over a year now, was promised only connect fee to FP&L but still paying for both regardless if it's the solar and upwards of more than the connect fee. Also was promised a 15K spread over 2 years from the sales rep to be a refund in my taxes that I could do with what I want or I could give to goodleap to keep payments at current amount or they would go up. Well that was a lie but when talking to customer service they are not supposed to say anything about taxes because they are not tax pros so that was just a tax incentive which since I am a disabled veteran and have all non taxable income do not or cannot use. Was also promised that my system would produce at least 2000kwh a month and that has not happened. Oh they say your averages are as promised at 75% productivity..... BS that don't even cover my FP&L bill idiots. And we are supposed to be making the world more green. Don't try to call me and make things right because the only thing you can do is buy this system back from me at what I paid for it and settle with goodleap. I would rather pay for my bill with FP&L at this point.

Puro batallar

Se tardan un chorro para conectar los panales yo hice todo desde enero y apenas en 9/ 28 /2023 finalmente me los conectaron y otra cosa tratas de comunicarte con ellos y batallas un chorro deberían de tener un numero de servicio al cliente las 24 horas y luego uno quiere ingresar a su app para revisar la energía o el desempeño de tus panales y no te deja pero el vendedor cuando te esta ofrciendo panels segun el te ayudara y no puro rollo ya ni contesta el cell no los recomiendo mal servicio

Solar pameld

Most horrible company. First they installed on a 18 year old roof. Was told that if I replaced it within 2 years I would not be charged to replaced it. I installed my panels in December of 2021. I had to replace my roof 2023 and now they want to charge me $1500 to remove and replace. Trying to talk with customer ser ice is useless. Still waiting to get back to me. In the mean time I’m paying for both companies as my panels are still off. Currently as I am texting this is day no2 and I’m still on hold waiting for a rep. At this point I just want them to come and get their panels. This is just ridiculous. They lied about everything. Their reps are are all kids they are using with no knowledge. This company is a predator and needs to be shut down

Poor Customer Service

As I write this review, I'm on hold with Meraki for over 1 hour, to the point where I want to hang up. It's now at 1 hour 10 minutes and the music stops, no one answers, the line is silent for 3 minutes, and the call ends. My solar has been out since 08 Aug 23 and today is 25 Sep 23. I had to receive my high power bill to find out that my solar was out. Meraki did not call to notify me that there was an issue. I was told by the customer service representative that there are only 2 technicians so they didn't get a chance to notify me. Solar Edge (the primary solar company), knew there was an issue and ordered the part since 11 Aug. I'm still waiting to this day for Meraki to come fix my system. This is terrible customer service and I will need compensation for almost two months without a working system.

Terrible Solar Company

If you are considering Meraki, don't do it. They pester you before you agree to commit but once you do their service is non existent. I have yet to get a follow up from anyone in sales since I installed my system. As with a lot of the other comments, I too was told that I would only be paying the required FPL meter fee since the solar would be producing enough to cover my consumption. Not so. I'm paying almost half what I was paying before in addition to the system financing cost to Meraki. In addition, their customer service is a joke. No one ever answers the phone matter how long you hold on or how many times you call. I was lucky one day and someone from a call center answwho couldn't speak English well and didn't have a clue about the company. After two weeks, I'm still waiting to hear from a technician. Worse company ever. Don't deal with them.

Slow boat to China

I was approached in Jan 2023. I signed a contract in February 2023. The panels were installed in April 2023. I have numerous emails from the local electrical company with statuses. Something Meraki doesn't apparently track. The system is no closer to being operational. One issue that hasn't been resolved is a loose wire at the meter panel - something the city inspector mentioned a couple of months ago. The city inspector came by today (21 Sep 2023) and was unable to complete the inspection because Meraki didn't understand they were required to provide a ladder so the inspector could inspect the panels - more delays. Meraki employees, managers and main office have no sense of professionalism or responsibility.

Lousy

Sells people said they would install thermostats and have not. Called several times to both the Florida office and the office here in Colorado Springs and just get a big run around. I have been told several times I would be called and never have been. YOU BUY FROM THESE PEOPLE AND THEY ARE DONE WITH YOU. No service after they have your money. DO NOT BUY FROM MERAKI SOLAR

Don’t do it!

We went with this Company on a recommendation of a friend. We should have shopped around. Our panels were installed July 17. It is September 3 and we are still not up and running. The installation was failed by the Town. On September 17 I have to start paying on the loan. I will also be paying my FPL bill at the same time. I don’t know when we will be producing our own power. Not a happy customer.

One of the worst solar companies to deal with , seems like a big scam hand in hand with FPL as they recommended this company. I was told that my bill will be about $30 from FPL in addition to paying $238 for solar panels. BS , my bill is almost double since installation in April of this year. Repeated requests to install a consumption meter has fallen on deaf ears. Smooth talkers . The 850-220-6533 phone is never answered. Disconnects after long hold . They even want my state tax rebate. Please help, I need to get rid of them , open to legal ways if necessary.

Piss poor

Should be zero stars. They do not communicate, don't respond to phone calls, text or email. Our system was incorrectly installed, they refuse to correct their error, and are billing us for an incomplete system that hasn't even been inspected by the power company let alone turned on DO NOT DO BUSINESS WITH THEM!

Customer service is NON-EXISTENT - Good Luck

Had panels installed a few years back and after I realized I got ripped off. They dont give you a breakdown of the costs and instead promote that they have excellent customer service. Well fast forward to now, I have a leak in my roof and is leaking into my ceiling, directly where they bolted a panel to one of the rafters. I have tried calling and emailing for 10 days now and literally no responce from anyone! This company is in disarray and a huge mistake trusting that they would follow through on simple commitments. Beyond frustrating!

Scam

Called the company they came to provide a quote but agent did not give me a chance and provided me with wrong info about the AC unit as I told him will get the solar panels only if they provide the offer for free AC unit and he said yes. Also advise will get a Bosh unit then found out that AC was not free not only that was not provided with the option to select the steer I needed & brand was grand air not bosh as was promised and they refused to help me they did not even provide me with the bill showing the charges for the AC unit When asked to have contact info for a VP or company Director they just stopped answering me Will mot recommande them for any service

My experience with MERAKI is extremely desappointing! After I signed the contract the sales representative didn't care any more!! He promised the installation within 3 months, but it was all lies! The panels don't produce the energy he promised and as of today I'm still paying high FPL bills . I called them, but there's no answer, and yes the outmatic service tells you that a representative will help you soon, but not true because no one comes to the phone and good luck waiting for hours and hours. They have only one number to call, and the supervisor Linda talks to you instead of listening to you! and tries to convince you that what she says is wright, and blames the FPL. I wrote an email more than a month ago, but she has not answered yet! I requested to please send a technician to check the panels and make sure that everything is working properly, but I have not heard from her. My family have had worst experience than me with MERAKI, but MERAKI doesn't care!.

Rip off

This company will lie in every way to make a sale. I was told that I would not have to pay a Florida power bill again. They say that Florida power will pay for overage. It is a total rip off. I highly suggest that you do not deal with this company. My power bill is at $190.00 per month now. Before solar it was at $100.00 per month.

Love Meraki!

We have had our Solar Panels now for over a year. We put around 50 panels on our house and it was worth it! As with any mechanical installation you may run into some issues, but Meraki is ALWAYS on top of it and fixes the problem right away and if they cannot they will make it right. There have been a few long holds, but I try to be patient as some companies are struggling to keep employees and are doing their best. Mark Chambers, our salesman who sold us the panels was phenomenal and very knowledgeable and honest every step of the way! Thank you Meraki! Using your company was the best decision we made. We have already referred a couple homeowners who have also invested with Meraki.

unsatisfactory customer service

ill start by saying that to contact someone by phone is like pulling teeth. my roof needed replacing from another roofing company. i told meraki that they had to remove panels and gave me a date to remove them and did so. my roof is fixed and in order to pass the inspection meraki has to get a permit number to replace the panels other wise it will not pass. i have called on numerous occasions and even went as far as to the business address they provide locally which to my demise does not exist. i finally had someone answer the phone after 3 days of trying. i explained the situation to her and requested to speak to a manager which she in turn told me that she would have someone call back later. to my surprise i did get a callback that evening. explained to him my concerns with this company and he replied he would do everythin possible to expedite this situation. MEANWHILE AFTER 2 WEEKS OF ROOF BEING FINISHED I AM PAYING FOR PANELS AND GETTING NO SERVICE. it concerns me that this company is not professional at dealing with customer service. employees work from home answering phone calls and dont know what they are doing let alone dont answer phone.

Excelente servicio me explicaron muy bien del pago mensual y sin ningún truco Recomendados al 100% Rodolfo Rosales y Gustavo holcombe

Don’t open your door!

Con artist whom violate no soliciting regulations in private neighborhoods. They have taken advantage of a disabled veteran on a fixed income with a family of 5 to support. They bombard you with copious amounts of false and true information. They rush to install a “smart thermostat and spray “mist glue” in your vents without cleaning old dust buildup out of it and tell you is complimentary. Then if you don’t get panels installed for any reason after they’ve done that, they tell you you’re on the hook for $8000 but as a favor they’ll only charge you $2400 for the $200 thermostat and bs glue spray con job and only give you 6 months to pay. I’m having to depend on hand outs to help feed my young children because I can’t afford the $400 a month bill from them.I WISH I NEVER ANSWERED MY DOOR! This is only the half of the bs I dealt with from them. I wish our state representatives would do something to protect us from companies like this.

Nada profesionales ni responsables!!!

Me instalaron los paneles en febrero y ya casi es agosto ya nada d funcionar. Me dejaron por olvido bolsas de arena en el techo y se pudrieron ya que la recibieron más de un mes después!!! lo que ocasionó que toda esa arena se riegue por todo los pavers de alrededor de la casa creándole hongo, además d ensuciar y raspar mi auto. Se comprometieron en reparar el daño pero sólo dejaron pasar el tiempo para decir q no harán nada. Los llamas y no contestan las llamadas!!!! Cambian de agentes como de calzoncillos. Nada serios !!! Si alguien d se lugar tiene la oportunidad de leer esto espero que me llame 7869707912 .

DON'T GET SOLAR FROM THIS COMPANY!!

We've had solar from this company for over a year now. I've had countless conversations, they've been out to my house, yet the problem isn't solved. I'm still paying - according to Duke Energy - "A regular electric bill." I have 29 panels, it "says" that we're making now over 1,000kw, and yet - Duke says we're only returning 300 to the grid. Everytime I try to call MERAKI - I'm on hold for over an hour. When I do get someone on the phone - finally - they tell me that their managers are in a meeting and cannot come to the phone. They say, "we'll have someone call you back", but yet - I'm still waiting for the call. I AM BEYOND FRUSTRATED AND TIRED OF THE LACK OF COMMUNICATION AND ACTION ON THEIR PART ALONG WITH PASSING THE BUCK TO THE ELECTRIC COMPANY SAYING IT'S THEIR FAULT!! My neighbors got a different company and have a bigger house, by at least 800 sf. Their electric bill is $30! Their AC is set at 72 - mine is at 77. So what's wrong with this picture and where did I go wrong - WORKING WITH THIS COMPANY! I can't even get anyone on the phone to tell them to come get the panels as I am tired of not getting what I paid for! NOT EVEN CLOSE!! DO NOT GET SOLAR FROM THIS COMPANY!

WORST SOLAR COMPANY

DO NOT USE THIS SOLAR COMPANY!!! I wanted to get solar panels to lower my energy cost and to do my part to help with the environment. No good deed goes unpunished. The sales person was extremely kind and persuasive but I still did my due diligence and researched this company. I saw they had bad reviews on Better Business but I was also told that was because they hired outside contractors in other states who didn't do a good job but in Florida they used in house people they trained to install the panels. Welp, their in house people messed up my roof. They made holes in my roof and sent someone out 3 times to fix it but it's still leaking. They made MULTIPLE holes in the roof and now they won't return my calls. I'm at my wits end. I'm thinking about hiring a lawyer. All this rain in South Florida is bound to cause mold in my attic because of them and their negligence. Also, the converter they installed stopped working TWICE which sent up my energy bill. They were supposed to compensate me for that but once again, no response. DO NOT USE THEM.

Meraki Solar

We have had solar panels on our roof since April. It has never been connected therefore we can’t use them. The last 2 months have been electric bills of $800 +. No info from the company and now I get to pay for the electric bills and the solar panels. Don’t bother with this company!