Lumina

Couldn't have been happier with entire process from start to finish. Pete Hayes walked thru the design, specs and cost and answered all questions without any pressure. Installation crew was fantastic and reviewed everything upon completion. Highly recommend Lumina and Pete.

Great experience!

Great experience with Lumina solar!!!! From our initial introduction/ first experience to installation everything has been positive. Our sales rep, Fanus Coetzee, was honest and helped design a system perfect for our needs unlike other companies who simply tried to upsell us. He answered all my questions and was always available. As the first contact with the company, he made a positive impact. The installation process was positive as well. The installation team and electrition were punctual, polite, respectful of our property, cleaned up for themselves and were efficient. I have seen other solar installs with metal conduit all over ones roof and it looks sloppy. We have only a small piece extending down from soffit and nothing visible on the roof. I would highly recommend.

Best Service from start to finish!

I called around to several solar providers to get info about our investment into solar. Lumina stood out so far beyond the other vendors immediately when they reached out and sent Courtney to come to my house and discuss everything with us. She answered all of my questions completely and honestly which I respected so much! I was left with a way better understanding of how it all worked and what would take place in this process. She remained / still remains the person I can call or text if I have any questions and responds quickly back. If she doesn’t know the answer she’s been able to find the person that does. I wish I remembered all of the names but the surveyor, to the installers, and electricians that did the inspection and install were incredible. All of them extremely kind and knowledgeable. I enjoyed getting to talk to all of them through the process.

Great product, better customer support

Strongly recommend Lumina if you are considering solar. They were incredibly competitive, offering top tier materials while meeting or beating other respected installers (price per watt). As important as price, the company's customer service is top notch. The company and team were incredible throughout the entire process; you can tell the team takes great pride in their work. The sales team was great, working through options and questions without being pushy. The installer team was prompt and worked through all questions and details, including taking additional time to try to accommodate our installation preferences. Of particular note, we had a very challenging time with our HOA to gain approval for solar installation. Lumina went above and beyond in that extended negotiation, and they reflected great integrity in maintaining our contracted price vs. renegotiating to account for inflation. (Our HOA approval took almost a year to approve installation.) If you're looking for a highly ethical customer-focused company, look into Lumina.

It's Great

I'm very satisfied with my new solar system. From my first contact with Pete Hayes to the completion of the work, including all the legwork with my utility company. It was very satisfying to see my electric bill drop to $15.00 as promised by Pete. His help through the entire process was encouraging in a time where customer service often seems to be difficult to find.

Lumina provided us one of the most competitive prices we could find for the specs, with an impressive warranty and, most importantly, superb customer service from top to bottom. We worked with Andrew Cimino as our project manager, but had a full team of support along the way: Caitlin, Bethany, Brooke, Cara, and Spencer all were part of the process while always feeling like they were unified. We met with a lot of solar contractors before deciding to move forward with Lumina, and the #1 reason we didn't move forward with those options was because the customer service was obviously lacking from step one. Lumina's communications, guides, response times, project plans, checklists, etc. were all perfection, and that made the difference, and I'm glad that we made this choice, and I would recommend the Lumina team to anyone who was interested.

Smooth Sailing

Everything went exactly as expected. The representative took time to answer all of our questions and thoroughly reviewed financial options. The installation crew was fantastic. Highly recommend.

Awesome install

Andrew Cimino gave us projections what he thought the sun would give us with our 37ish panels and all's I can say is, he was a tad low on those numbers bc we are already getting checks back from the energy provider ahead of schedule! Love these panels! Andrew was fantastic to work with. The install guys that came out were nice, listened to a few concerns and questions we had of them and within 2 days after they started to install they were done. 2 short weeks later, we were on the panels and I really couldn't be happier. Andrew was there every step of the way, answered questions we had and was always super responsive. The dry wall guys was great as well and super fast. Thank you!

The RIGHT recommendations

Andrew and Lumina Solar was spectacular from day one. He impressed me enough that I went with Lumina over another vendor which was rated almost as high as Lumina. Not only that, their use of technology is impressive and lays out everything for you, from the amount of Sun you generally get etc... Finally, one of the most impressive things throughout aside from professionalism, and communication, is their willingness to recommend what is RIGHT for you, and NOT what would make them more money, and in this day and age, that is as unique as it gets. Also, EVERYTHING goes through them and that in itself is beyond amazing. We ended up needing a new roof, and they handled all of it, they even covered some of the wood panel replacements on them. I have installed 25 solar panels on our roof, and I would recommend them again in a heart beat and hope to eventually get a battery or two for our home, once prices drop some.

Home owner Solar Review

Great experience from the start. We got a couple of other quotes and Peter Hayes and Lumina made the most sense for us. Honest explanation from the start. Peter was great to work with and always quick to respond to my various questions. We started the process in August of 22 and installation was complete the first week of December. Install team was very professional. Our system was functional a week later. Looks great and functions perfectly. With a December install, I was expecting it would take until March for to make all of our energy via solar but we were making 100% of our energy by January. It’s really cool to get that first zero energy bill. The tracking app is great. We have instant access to our production and functioning status. It just works! I would highly recommend Solar by Lumina.

Our solar experience

We received proposals from 3 solar companies. We chose Lumina Solar based on their warranties, panels, and thoroughness of the presentation by Alison. We were led thru the entire process with professionalism and could not be happier with our completed solar project. We would highly recommend Lumina Solar to anyone who is considering going solar. Tom and Sandy Brown

My experience working with Lumina Solar, in particular my project manager Chris, has been top notch from beginning to end. Chris went the extra mile to respond to the many questions I had before committing, even when it required extra research. He was not pushy or sales-y at all. The system he designed for me has been running for a year now and has saved me an average of $228/month comparing year-over-year to the costs prior to the solar install. He assisted me with full documentation needed for tax credits and got my SREC reimbursements set up too. The team that worked through permitting, installation, and and getting my system online were all prompt, friendly, and did thorough work. I recommend Lumina Solar without reservation.

Nicely Done

Chris Russ provided a great overview of Lumina's products and advantages, and his team kept me fully informed during all portions of the installation/hook-up process. They also had a great handyman repair the drywall in my basement after the installation, can't even tell they were there. Highly recommended...

Loved working with Lumina Solar on our panel project

Lumina Solar was a great company to work with. I am the kind of person that does a lot of research and was constantly asking questions about the products, options and process. They took their time answering and never made me feel like it was a rush sales job. Andrew was very patient with me as I waffled on the battery /no battery part. The installers were great and very personable. Many times you get that "leave me alone feeling" from people doing the actual install but not these guys. I would go watch was going on for a bit and ask questions and then come back later for more knowledge. They were very patient and professional. Overall the process from start to finish has been easy, timely and friendly. The people at the company have been in the industry for a long time and seen the good and bad that comes with some other shady companies. They seem to take that to heart and really try to provide next level service. If I ever relocate to a new home without solar, they will be one of my first calls at the new house.

Excellent experience

I cannot say enough positive things about the full spectrum of service my family has received from Lumina. It has been a longtime dream of my wife and I to have a solar system. We designed our new energy efficient home with that in mind. Tim Cooke guided us through the design/sales phase with clarity and honesty. No smoke and mirrors. Once we signed the contract, Lumina staff went to work getting our design through the onerous county permit maze. The install crew was fantastic. Within four hours my 12.6KW system was installed and wired up ready for the next inspection phase. The crew was extremely efficient and cleaned up after all was said and done. They were clear in their communication and wonderful ambassadors for the Lumina organization. I will whole heartedly recommend this company to anyone interested in lowering their power bills with solar. Thanks Lumina!!!

Peter Hayes with Lumina Solar

Peter Hayes was great from start to finish. He helped me understand the different types of solar panels, walked me through the process of buying panels(including how to evaluate the solar plan that was proposed) and helped me get my tax credit after the deal was done. Prices with Lumina Solar were competitive. They don’t use outdated panels and inverters like some of the other budget companies.

Wonderful Experience from Sales to Installation to Operation

Pete Hayes was a pleasure to work with throughout the sales process, taking multiple phone calls, and answering every question we threw at him, even providing detailed spec sheets for our panels, inverters and quick-bolt roof fasteners. We received quotes from 2 other companies that just did not stack up to Lumina's for different combinations of price, capacity, warranty, and ease of dealing with. Once the paperwork was signed, there was a very smooth handoff to the Lumina back office staff. Lumina handled all dealings with the township, PPL, the monitoring company, and the SREC broker, and kept us informed each step of the way. The installation crew was professional, polite, and meticulous. Our panels look great, and we love monitoring how much energy they are cranking out, even on cloudy days. Mary Lechner and Erika Murray were a great help getting our EnPhase App working correctly for us!

A Great Experience With A Great Company

This was easily the best experience we’ve had with this sort of major project. From the initial consultation onward Lumina was professional, knowledgeable, and willing to meet us where we were at in the process. In similar consultations with other companies the assessment felt rushed (and as a result ended up not resulting in a proposal that fit our needs) and many of them wanted an immediate commitment from us the same day which seemed, frankly, insane considering the size and cost involved. Lumina's willingness to let us make a decision on our own timetable demonstrated the companies ability to focus on individual customers needs and helped build trust before we had even begun formally working together. That was a major factor in why we ultimately decided to choose them for our project. The ability to add in other non-solar aspects of project (roof, gutters, heavy up) without any additional hassle was also a great selling point for us as opposed to trying to plan and execute multiple separate projects on top of each other. Everyone we’ve interacted with from Lumina including on site was professional and friendly and even when complications arose or mistakes were made have done everything possible to rectify the situation quickly and with as little hassle as possible. As someone with a background in logistics I understand all the little things that can go wrong and snowball into bigger problems so while there’s always room for improvement, the team at Lumina exceeded our expectations.

Glad I found Lumina Solar

When I was interested in solar system for my house I had few estimates from different solar system companies. The price of installation of Solar system was about same or less than the Lumina Solar. But I needed company like the Lumina Solar that thoroughly explain about solar system with scientific presentation including pictures of work procedures. Because I didn't know anything about solar system and wasn't completely sure about solar system vs electricity. Then I met Andrew at the Lumina Solar. He walked through it step by step and from the day-1 and even after completion of solar system installation on my house. Besides Andrew, all of Lumina's staff was very professional and prompt responsive. Glad that Lumina did install the solar system on my house!

solar install

Lumina was excellent from beginning to end. I worked w/Phil who helped with specing out the solar system and pricing. He kept me informed of the Solar Incentive/interest rate changes as it happened. Answered all my questions quickly and was available by email or phone whenever I had questions. Lumina did all the work from reaching out to the power company to scheduling permits with the township. Scheduling was easy. The installers did great work and were respectful of my property and home. They answered all my questions/concerns and did a good job on the installation especially with hiding the power line run from the panels back to the meter. Great work overall -highly recommend!

Lumina is awesome

Tim Cooke was my point of contact through the entire process. He is very responsive to questions. The installation crew did damage my gutter with their ladder (probably should look into different ladder or ladder attachment that does not rest against gutter...when roof was replaced, they had suitable ladders). After I notified Tim of the damage, he had a gutter contractor there the next day to ascertain damage and gutter was replaced a few days later at no cost to me. Now that is what I call great customer service. The only glitch in process, was the day they installed the system, it was generating power as indicated.by the app, even though they said system was off. Since i did not have a "net" meter installed, the power generated by solar array was logged as power BGE supplied( that is how non- net meters operate in case tech installs incorrectly...no matter which way the power is flowing, meter registers as power BGE supplied). When BGE came to install net meter, I told them about this and tech said he would have account investigated, but I have not had a resolution to this yet.

Lumina has been great

Great customer service. I was informed and responded to all the way through. My neighbor chose another provider and did not have as good of an experience. If I had to do it all over again, I'd choose Lumina again.

Lumina Solar is the Best!!

I would like to thank Eli,Travis,Nate and Austin on the amazing job they did on my Lumina Solar install!! They are a great group of guys to work with, and very easy to get along with. They were very sympathetic to the minor changes I asked for and did everything I asked with no problems! They were very efficient and knowledgeable to their trade! Every part of the installation was very professional and neat! I would also like to thank Courtney for guiding me through the whole process! She is top notch, and made it very easy to understand everything that was happening! I believe all the people I dealt with at Lumina Solar went above and beyond, and I am very grateful to have worked with them! Extremely excited about never having to worry about increases in my electric bill! THANKS AGAIN LUMINA SOLAR!! You guys rock!!

Hands down, the best choice in the business! No pressure sales!

Lumina was knowledgeable, professional, caring, courteous and extremely honest. Their interest rates on loans and cost overall was lower than all other companies I spoke with. I worked with Courtney as my consultant and she stuck with me thorough the whole process from site research and planning all the way through the installation and online account set ups. There weren't any high pressure sales techniques used and I found after a family member also called that if your site doesn't work, she will tell you. No hidden strings and the installation crew were also professional and knowledgeable. Choose Lumina and you won't be sorry.

Having reached out to several solar companies, it was almost absurd how much more thorough throughout not only the first call, but the initial site visit, Lumina was than the others. The above and beyond effort extended through the entire process until the job was done and the panels were turned on. All questions, which I had many, were answered timely if not immediately. Even during the county inspections, a Lumina representative was there to talk with the county inspector and not leave that on me to shrug at them. Aces across the board.