Lumina

Wonderful experience with Lumina

Lumina and our rep, Alex Ticu, have both been exceptional throughout the sales and installation process. From the beginning, Alex was very clear in explaining the equipment and setting reasonable expectations for both the financial aspects of the system and the timetable of installation. He has also been very responsive and patiently answered all of my questions. Alex walked us through our options for solar panels and size of system and at no time did we feel pressured into anything. Alex would give us the facts along with his recommendation, but let us make our own decisions without pressure. We ended up going with Silfab 300W panels across two roof tops. It took just over two months from signing the contract to having the system up and running. The installation team was also great and completed the entire installation in a single day. Aesthetically, the system looks great. We especially like the all black panels and how the array was installed centered left-to-right and top-to-bottom on the roof. We're looking forward to much smaller electricity bills

Great Service Great System

"There are not many solar companies that work with a new home - construction. But Lumina is one and we are very happy we chose them. Their proposal was clear, the price was reasonable, they kept in touch and were patient when our construction was stalled. Their onsite staff was very professional. Give them a call you won't be sorry."

Great company

These guys are great. I was originally approached by another company by a door to door salesman. Their approach was a hard sell and they turned me off. I looked up other companies and saw that Lumina was highly rated, so a contacted them. Good move. Alex was a smart and concise salesman. I told him no BS, just give me the details. 30 minutes later we had a deal. Lumina took care of all the permits and tax incentives. Panels were installed a month later, and the inspections and everything a week later. Now I'm running with solar electricity and I can watch the performance I have gained on a website. Top class company.

Great Customer Service Experience!

Getting solar panels through Lumina Solar was easy and quick. Everyone we met through the process, including our consultant Alex, was helpful and made the process painless.

Could not have been better

We began our journey to go solar by attending a webinar hosted by an organization named SolarizeDelco (Phila. suburbs) in the Spring of 2020. These folks promote solar projects, and have experience with vetted contractors. My biggest concern about investing this money was to get a top notch contractor who would provide quality products, and install them properly. Lumina Solar was recommended. I began a relationship with salesperson Alex Ticu. He was very informative, and provided us not only with information but also the sense that he’d be someone who would be good to work with. The 2 things that I think best characterize Lumina are the responsiveness and thoroughness of the sales and office personnel, and the professionalism present in the work of the installers. Our installation was completed in early August. I think we need to go through an entire annual cycle before we can compute savings, but frankly we did this more to be environmentally responsible than to save money. I can say that the outstanding communications we’ve had with Alex (both pre- and post-installation), and the quality installation we received, give us great confidence that we made the right decisions: to go solar, and to go with Lumina. We highly recommend this company.

Overall excellent experience!

We couldn't be happier with our experience with Lumina Solar and our account rep Alex. They went above and beyond and listened to our questions and concerns. Installation was smooth and easy, and they handled the paperwork process as well. We priced out several different companies and Lumina worked with us on price when we decided we liked their product the best. So glad we made this decision!

Well done Lumina

I chose Lumina because of a cogent detailed sales presentation. I am very pleased with my decision. They installed a 20.7 KW , 67 panel system at my home in Dec. 2019.My bill from BG&E for Jan. 2020was $0... Well done Lumina...

Even my friends were impressed.

I looked at several different solar installers located in DC, MD, and VA. A friend of ours recommended Lumina. From the very beginning, Lumina was by far the best when it came to responsiveness, quotes, project timeline estimates, and generation projection. Their solar estimation tool gave me the confidence that the install would go well. The installation crew was awesome. They were considerate, fast, and clearly experts at their work. I had seen some sloppy installations with pipes and wires everywhere on other buildings. Lumina had no such problems. I am ecstatic with the clean look and installation that the installers and electricians were able to provide. Several key points stood out for me when working with the Lumina team. They have a lot of people behind the scenes making the install go smoothly. From the design, permitting, installation, approvals, and utility cut-over, I felt completely secure in the team’s ability to execute. As a comparison, several other friends who installed solar had very different experiences, including no fixed point of contact (Lumina provides a project manager), to contract work crews (Lumina’s installers were all team members), and final interconnect (Lumina had everything scheduled within a couple days). I would not hesitate to use Lumina for any future solar project I may require.

Great experience with Lumina Solar - first rate service

This was an excellent experience, from the initial work with the sales team, to the installers, to the office staff. The plan went through several iterations at my request to compare efficiencies and return on investment and Alex, our rep, managed it very well. The installers were efficient, shared pictures with me of their progress and the final array of panels. Since it is on the roof of my two story house, I can't see it from the ground and it was really nice to see the final product. The office staff took care of all the regulatory and administrative requirements- completely seamless, including setting up my account to trade SRECS at the conclusion of the project. This company was great to work with and I would recommend them to anyone without hesitation. A final note: it took Pepco some time to bank my excess production credits, but now I have all the electricity I need, including charging my electric vehicle, and for the past 4 months, my total bill has come to $13.93 - $500 less than the corresponding period before the system was put in. Overall, I saved $1500 in my first year with the system and that will likely go up this year. Lumina was careful not to over promise on the KW the system would produce and the system has exceeded those estimates every month. I am delighted with outcome and with Lumina.

Amazingly fast and helpful

The people were very responsive and helpful to someone who's never had any experience with Solar. I appreciated their guidance and patience during the whole process.

These are people you want to do business with.

When we started looking for a solar vendor, I was surprised by the large numbers of them out there. But Lumina stood out from the beginning, largely because they came highly recommended by a friend I trust implicitly. Even without his endorsement, I'm confident I would have gone with Lumina anyway. In the end, I'm very glad I did, and here are some of the reasons why: 1. They're knowledgeable, courteous, prompt, and professional. These traits apply to everyone I've dealt with in their organization, from top to bottom. 2. Their prices are competitive. 3. If you live in Baltimore City, they can get it done for you. I spoke to at least half a dozen vendors who said you simply can't get solar if you live in Baltimore City. Lumina said we could, and they made it happen - everything from assessment to permitting to installation, all easily done with their expert guidance. Going solar is (rightly) viewed as a feel-good kind of thing, and Lumina has that spirit. But in a world of increasing competition in this space, they also stand out for what matters the most - they're good at what they do and they stand by their promises. So you should feel confident that if you work with Lumina, you'll get exactly what you signed up for: an expertly-installed, hassle-free and fully functional solar system for your home."

Very satisfied with the experience

The team was very helpful and responsive throughout. Explained our options and took our interests to heart. Partnered throughout to make sure everything was handled."

excellent

Ryan and Lumina solar installed solar panels for us after we looked at multiple companies. We were very happy with the service. They were punctual, thorough, and responsive. I was able to get complete and thoughtful answers to all my questions quickly from Ryan. The process was smooth and they took care of all the credentialing, HOA paperwork and other busy work without hiccup. I would highly recommend this company for anyone considering solar."

Honest, professional and the best Solar company in Maryland!

Bottom line up front! Lumina Solar is the BEST Solar company you could work with to fulfill your home solar installation! The Lumina Solar company from, the President, Mike Kirby, to my sales representative, Zach Hare, to my technical advisor Erika; are bar none the best group of people you could ask to work with in a project like this! Not to get too flowery but they earn your business and are willing to help answer or solve any of your solar questions/concerns, needs and they CARE about your overall satisfaction! Caring is a hard thing to find in customer service these days. Lumina Solar files all the forms or they will help you fill out what you need to complete as the home owner. They will run down any issues in getting the project off the ground to include dealing with the county and PEPCO to get everything set up. Lumina for my experience had the best installation team for the system I had installed on my roofs. They provided top of the line products at a fair market value. Mike, Zach and Erika at various times during the install were instrumental in calming any concerns or issues I had with this process. They provided me as much information as I could handle and asked for. They could and did explain it in way that I could understand. I have some knowledge on electricity so they were able to get super detailed in areas where I was comfortable but in the areas I knew nothing they were able to explain or help me understand those things in the simplest of terms. The quote process: I looked at five State of Maryland solar panel installer companies. One would only work with me over the phone. The other four came to my house and they were very friendly. Of those four the one I was disappointed the most with was Tesla. Fast forward and history has shown that Tesla was going through a rough patch with layoffs and going back to primarily to focusing on their cars. Of the remaining top two Solar providers I had to choose between, Lumina and MD State Solar. Both agents were great and friendly and they were both named Zach >: ) Lumina however beat out MD State Solar because they provided a much better panel and overall product (value to the dollar) and listened better to what I wanted. Whereas MD State Solar heard me but did not listen. If I had to do it all over again I would still use and I HIGHLY RECOMMEND the Lumina Solar company team they are good people and true professionals!

Great Team!

"A month after Lumina installed the solar panels they received monitor notification from Solar Edge that some of the panels were not properly connected. They called me and scheduled an appointment to resolve the issue.I can now see online that all the panels are working and producing clean energy. I'm very thankful for their expertise."

Very happy customer

Great experience with Lumina Solar. I love having low to no electric bills. Ryan was awesome and responsive. During a recent refinance the help he gave was invauluable. I generally try to support smaller local companies and would recommend this one highly. John R.

Excellent service and communication

Very helpful, and patient, through the whole process Alex T is great!). I considered several solar companies, and Lumina did the best job explaining the options and what they could do to best fit my needs/wants, and had a fair price... best value. Their installers did an awesome job, got it installed quickly. And Lumina has been there to answer all my follow-up questions quickly and completely. Highly, highly recommend them. 5+ stars.

Amazing customer service, thorough, detail oriented

I had reached out to other solar companies who would only install large systems (which would not work on my roof due to it's small size and permitting requirements) and was turned away. Catie and the Lumina team helped designed a custom system which was installed in less than a day. From the initial consultation to recently helping me dealing with my tax professional, Lumina has been with me every step of the way. The process is straightforward and stress-free and I highly recommend them.

I totally enjoyed the experience.

I totally enjoyed the experience. Catie Meck had carefully followed, and guilded The whole procedure. Even when The project ran into trouble because I had a filled attic. She was encouraging and helpful. Always a cheerful and optimistic personally. Very helpful!

Phillip Jordan and the rest of the Lumina Team was excellent.

Through the entire process, Phillip worked with us to ensure we understood everything. He and the rest of the team of installers were excellent to work with. Highly recommend.

All Around Excellence

I got in contact with Colin, who was able to meet and send over a proposal the same day! He answered all my many questions and respected my time. I considered many companies and reviewed different proposals, but picked Lumina because they felt the most genuine and gave me the time I needed to make the best decision for my house without being pushy. Once we signed a contract, the communication continued smoothly. Colin still addressed my questions in such a timely manner! On the day of install, the team was very professional, did amazing, left no mess, cleaned up after themselves, and were in and out in under 5 hours! I was hesitant to do solar, but I don't regret it. Not only is it good for the Earth, but Lumina makes it so clear, straightforward, and they are so respectable. HIGHLY recommend.

Great experience! Incredible quality!

Lumina Solar is awesome!!! They went above and beyond with their level of service, professionalism, quality, and dedication to their craft!! A special shoutout to Garette, Chris, and the install team for their work!!

Highly recommend Lumina

Great people to work with. Proactive from start to finish. They keep you in the loop and quickly answer your questions no matter how simple they might be. They took care of all of the details and were polite and organized. Sent over all of the paperwork to promptly receive local and state credits along with the SRECs. I wish that every other contractor I worked with had the same level of professionalism as Lumina. Would highly recommend if you are looking to put solar on your house.

Lumina Solar is a great company with wonderful people!

In my quest to reduce my energy bills, I did lots of research on various methods and options that were available and I decided to investigate residential solar energy. As part of this research, I obtained quotes from nine different installation and service companies and investigated the various products and technologies available. With so much to learn and so many companies to work with, it took me about a month to make my decision. I selected Lumina Solar to work with for my solar project mainly because I felt most comfortable with their representative, Zac Hare, and it was clear that he had my best interest in mind. This was evident based on his quick and through responses to my many questions in areas like the company itself, panels, inverters, install, attachments/racking, system monitoring, warranties/service, cost, and install schedule. Also, even before selecting them as my contractor, Zac worked with me more than any other company on the design of my system such as planned panel placement on my roof to achieve my objectives of energy production and aesthetics, and to make sure we were selecting the best equipment and quantities for this purpose. Lumina Solar was also reasonable went it came to negotiating the contract. The total time from signing the contract to being fully operational with a 15.12 kW system exceeded my expectations at about 2 months. Lumina Solar took care of just about everything, including working with my HOA, all the permits and inspections, applications for use, and getting me setup for SREC credits. Everyone from Lumina Solar that came to my house for measurements, installation, and pictures was respectful, considerate, and great to work with even during this pandemic. My solar system has been operating for 5 months now and it is working great. During this time, I was fortunate enough to have a small glitch in the status monitoring of a few of the panels, so I had the opportunity to test Lumina Solar’s responsiveness to a potential service call. I am happy to report Lumina Solar passed with excellence as they responded to my concern immediately and the problem was resolved shortly thereafter without anyone even needing to come to my house. Overall, I am very happy with Lumina Solar and I highly recommend this company.

Couldn't ask for a better experience

I had a virtually flawless contractor experience with Lumina, from initial consultation to turning the panels on, and am happy to recommend them wherever possible. Tim Cooke's initial consultation/pitch, all over Zoom, was by far the best of the four competitive quotes I received. They obtained the LIDAR data of my roof and used software to show not only their proposal of roof positioning, but also how the sun would impact the panels throughout the day and throughout the year, simulating how shadows from our neighbor's roof would come into play in the late afternoon. This was part of the initial pitch, rather than just having printouts or promising that such information regarding panel placement would be part of a separate design stage. Tim was also very receptive to my concerns about aesthetics, and presented several options from the design team that I was able to consider and choose from, rerunning the simulations on the fly to show how different tweaks of panel placement would likely impact production. He was part of the process throughout. Beyond all this, the products that Lumina utilize (Rec Alpha panels, Enphase inverters/control system, and Unirac Flashloc panel mounts) were superior to those pitched by their competition, and I appreciated that Tim had all the sales sheets and technical information at the ready as part of the proposal, rather than my having to ask for them. In comparing the technical details, the panels warranted performance were markedly better even at a similar price point. The build itself was very smooth, and both the electricians and the panel installers were professional and knowledgeable with regard to any questions I had during the process. Furthermore, Erika Murray and Brooke Adolfo also stood out as being particularly helpful and communicative, coordinating the various county permits, BGE permission to operate, applying for state and county grants/incentives, and interfacing with a SREC broker. I honestly don't have a negative thing I can say. I see no reason why future interactions, if any, would be any different from the exemplary experience thus far.