LA Solar Group

LA Solar is BAD

Horrible experience with price change from $28,288 to $44,902, 4 months to install from 10/2020 to 01/2021, down in 22 months and 2 months to repair, down again in 5 months. I want the system removed. It is only reducing my electricity bills by 1/3, and the salesman assured me that it would be reduced by 3/4. Do NOT BUY A SYSTEM FROM LA Solar!!!

Solar installation

the worst company to do solar installation. i am waiting for 5 months after the permits were issued, and the solar panels are not installed. I need to keep following up to push them. Don't go with them.

DO NOT GO WITH LA SOLAR WHATEVER YOU DO!

From the very first they have been expensive and a dissappointment. I could waste my time and yours listing all the problems I've had with LA Solar, but I've already spent way too much time dealing with this company. In short, don't make the same mistake I did - go with any other company.

They will make their problems your problem

11.25kW with PowerWall+ Contract signed in June. Install "completed" on October. Dec 7 - PTO. When they finally turned on the system, even though it should have been on but not pushing to the grid since install - but I didn't know that. System was peaking at ~30% of capacity. They blamed a Tesla config issue. Jan 7 - LA Solar Group collects their first payment, as per contract. To be paid monthly. Feb 6 - Two months of back and forth later, I finally just picked up the phone myself and asked Tesla to look at it. LA Solar Group could have done this at any point. Tesla found no configuration faults or issues. LA Solar Group finally sends out a non-Tesla-certified tech because they had my address correct, but not my name or system type. They had me listed as having Enphase, which the guy was certified for. He attempts to help so as not to leave me hanging, but ultimately fries the inverter while he's on the phone with Tesla. The system has generated nothing since this date. I am now paying SCE for my electricty, and LA Solar Group because I have to. Feb 7 - LA Solar Group collects their payment. Feb 10 - They send their Tesla-certified tech to see if they can salvage it. He and Tesla determine it's actually fried with no fix. Tesla straight-up says no RMA since the tech that fried it wasn't certified. I was outside with him when Tesla said it. And I'm told by the tech that since it's a Powerwall+ they'd have to replace the entire ~$10,000 battery array out of pocket if they can't RMA. Which sucks because the battery itself is fine. Mar 7 - LA Solar Group collects their payment. Apr 7 - LA Solar Group collects their payment. Apr 13 - Much back and forth. Many promises made and broken to resolve it quickly. A tech is scheduled to arrive today. A delivery truck similar to the one that delivered my first Powerwall+ arrives. My name and address are on his list, but he has nothing in the truck for me. The tech shows up, but he's here to install some Tesla Rapid Shutdown MCIs that should have been there since install since Tesla requires them - and having these installed at the time might have prevented the system from frying in the first place. At very least, they could have faulted this for the RMA and Tesla would have been more likely to accept that. Apr 26 - The Tesla-certified tech returns, asking me where they delivered the replacement battery to. I tell him there has been no delivery. He calls his people, they say to attempt the RMA again now that the MCIs are installed. He's visibly upset, but they sign his checks - so I get that he has to do the dance. Because Tesla isn't stupid, they documented that the warranty is void. No RMA. Once again, I was outside with him when Tesla said it. May 7 - LA Solar Group collects their payment. May 8 - They apologize that things are taking so long, but they want me to know that they're *really* pushing Tesla for that RMA. I gave them until Friday May 12 to have a replacement imminent. The manager unironically emails me 1-on-1 asking me to be patient because install takes time. May 12 (Today) - It's now 4:30PM and I haven't heard a word. My SCE true-up is already well over $1000 - an amount I didn't think I'd have to pay for the entire year, much less by May. Even when it's fixed: this will be my problem, not theirs.

Stay clear of this company

Do not use this company for solar. This company does not take any pride in what they do and when they make a mistake, they will do whatever they can to put the blame on the homeowner and tell the homeowner to go pound sand. Here is what they have put my family through the last two years… - LA Solar installed solar; leaks appeared shortly after solar installed. No leaks prior to solar and that was tried and test through several storms prior. (they broke 70% of our roof tiles at solar install and they stated the leaks had nothing do with the install) - LA Solar finally took some responsibility (after much back in forth, over two months of them trying to put the blame on my family) and re-tiled the roof (70% of our tiles were broken at solar install), they supposedly “fixed” the roof/eave/cricket that was damaged. - my family spent thousands of dollars fixing the home back to original state after the damage done (LA Solar did not compensate for this) and we thought we were done with this company. - In a recent storm it was discovered in the same area that LA Solar ‘fixed’ was indeed leaking one year after the work was completed to ‘fix’ the situation. - la solar was to send out a roofer after reaching out several times and instead they sent an inspector to try to point the finger somewhere else and saying it was not solar related - After over 30+ calls, several times being hung up on by customers service, 8 voicemails and dozens of text never being responded too over a period of a week, la solar finally indicated they do not believe it's their fault and for my family to reach out to the roofer who did the work - we re-iterated that LA Solar was roofing company that did the work, no communication after from la solar to help remedy the Situation - another storm comes through and more water damage - we reach out and la solar states not our fault, but if you insist we will send someone out and will charge you for the roofer to review roof and remedy the situation - la solar has not provided number or contact for the roofer who "fixed" our roof last year (March of 2022), still making it our problem even though we have been asking for help for over three weeks. - As it stands, we still have no remedy to the situation, we have water in our walls and under our brand new floors that we had to install after the first leaks and seems like we are going to have to battle LA Solar to do the right thing. - LA solar stated they do not believe the leak in the exact same location from last year is their fault and attempting to put the blame on our family and have our family incur further costs (upwards of 10K for damage that needs to be remedied). They indicated because the of heavy rainfall, the roof must be leaked due to heavy rainfall and that happens (even though the roof was supposedly fixed 13 months prior) , and it is not their fault. - we are in week 6 with no solution and still LA Solar putting the fault on my family for shotty work. We are now going to have to seek legal council and spend countless hours and money to recoup what was taken from our Family. Needless to say, after going through hell with the install of solar panels, we cannot seem to get LA Solar out of lives and all the issues that comes with them. We would never recommend a company that is cares little to nothing about its customers and does such shotty work and goes about their craftmanship with negligence. If you get a bid from LA Solar, make sure you add a minimum extra 30% to cover the damage they will cause to your property plus countless hours wasted trying to get someone on the phone. Please use this testimony as a reason to stay away from this company. All they have brought to my family is headaches, significant financial burden and stolen our home away from us. I would never wish this company upon anyone.

Service calls and customer service by incompetent people

I have been going around in circles with customer service and service people for 4 months to get a new monitoring system installed and they are completely incompetent and can not properly resolve our issues. I'm continually dumbfounded every time I think we have made progress and then they go completely sideways and I have to start over. They work with 3rd party service people and no one communicates with anyone else. DO NOT USE THEM! Total 100% regrets....

Nearly 6 months in, still not installed.

Last year I reached out to Enphase directly to ask for installers and they recommended LA Solar Group. The Enphase support rep really guided me and highly recommended this company so after some additional bids I went with them. The job: update existing solar system (22 panels) to IQ8 inverters and add additional 18 panels also with IQ8 inverters and unify into one system, 40 inverters total with 40 panels. Working with LA Solar Group has been an absolute nightmare. I signed loan paperwork to lock in a good interest rate, and was finalizing with the HOA (and so not yet approved) when out of nowhere a week before thanksgiving materials just showed up and blocked my driveway with a bunch of panels and inverter boxes, tubing pipes and loose hardware materials. I couldn't get ahold of anyone for nearly two days until someone got back to me and said they dont know what happened and if they could leave the materials. I told them that was fine, HOA approval was imminent, but materials had to be moved to the backyard, the HOA would throw a fit if sat out in the driveway more than a few days, as HOA's do. No shows, no call backs, thanksgiving comes around and after many frustrated conversations and more complaining some crew shows up close to midnight and manages to move stuff the backyard. I get approval right after thanksgiving and I inform them. I don't hear much for weeks even with insistent complaining on my end, one of my toddlers decks herself on the stacked up panels. After this incident I tell them if the panels don't go up in the next few days the entire project will be cancelled. The next day someone shows up for about 3 hours and they start updating the inverters. They leave, then again nothing, a few more days later another crew shows up and updates more inverters and then they leave. Rinse and repeat for about 2 to 3 weeks until the existing panels are updated. The new panels are still hanging out on the ground, now there's metal shrapnel everywhere, screws, materials strewn about my backyard, kids arent going back there. More complaints on my end. Guys randomly show up, say its not their job to install the panels and leave. One guy literally shows up and tells me they told him to show up so I wouldn't get pissed off when no one came!! Basically this story goes on and on, eventually enough complaints happen, some guys finally show up a few weeks later and they put up the new 18 panels and they tell me now the electrician needs to show up and take care of plugging everything in. Another week or so goes by, its been raining, I give it a pass, finally an electrician shows up at some random morning at 7am. Tells my wife he looked and didn't need to do ANYTHING and left. They scheduled an inspection about a week later and of course, it failed. First its, 'Oh only a few breakers need to be changed" and then later "oh we need to majorly redo the plan and resubmit to the city". About a month goes by, nothing is happening. I ask for evidence they submitted plan revisions or evidence of coorespondance with my city. Nothing, silence. I reached out to my city hall and they have no record of any recent correspondence. I make more calls, more complaints, ask for evidence of site plan submissions, threaten to call a lawyer and issue complains to contracting board and some other areas where Southern California. Finally they send another crew out, its now mid-end of February. They come by spend a whole day here and completely redo work that other people have done, put in a combiner box and tell me everything is good to go. These guys seem significantly more seasoned and I do feel better. I am told I have to wait for Edison to approve something and it could take 3 weeks or so with the NEM changes. Thats fine. Someone came over the weekend and provisioned the new boxes and I go and look at the system website and it looks like they never plugged in the NEW 18 panels, only reconnected my old panels AND out of the 22 panels that already existed only 11 are producing energy. So at this point I've now lost 4 to 5 months of energy generation from my old panel system, have been paying a loan for a panel system that is not installed and I am continuing to get the run around. I have informed enphase of this since they recommended them, have posted to reddit and yelp. I plan to contact my local newspaper and news agencies in the coming week to warn others. Do not do business with LA Solar Group.

Won't Finish the Work - Stay Away!

DO NOT USE THIS COMPANY. Let me share my saga. I came to LA Solar as a referral from a solar group that LA Solar acquired. Evidently they didn't bring any of the successful DNA from Barnes Solar over... Brian my sales rep was and continues to me wonderful. We priced out and financed the right solar solution for me. He took the time to hear what I needed and covered all the details. After a week or two of back and forth to get things right, I signed documents in September 2022. Brian had already shared with me that inventories were backed up, so I wasn't expecting a quick turn around on installation. The install crew came out in early December to put everything on the roof. When they were finished there were four solar panels still on the ground. I counted the ones on the roof, and the right number were installed. What I came to understand is that they installed the WRONG panels. Instead of the 450w panels I had ordered, they had installed 390w panels instead. The inventory guys evidently caught the error and added four panels to make up the wattage difference - but never bothered to tell me. After much back and forth, we agreed to keep the 390w panels and have new drawings created in mid-December. Then the work stopped. After THREE failed inspections, they finally put the additional four panels on the roof (in the wrong location), and still have yet to pass an inspection. I can't get anyone from the production team to call me back, or take this serious. Due to my financing, they already have 80% of the money. The bank has sent me the first bill, and I still don't have live solar on my house (March 2023). I've complained, written to the Contractors Licensing Board, and pestered - but they just don't care. DO NOT USE THIS COMPANY! They don't take their work seriously, can't communicate internally or externally, and won't finish your job in any sort of timely way without constant micromanagement on your part. STAY AWAY!

I'm so sorry I went with this company!!

My Solar project started in August of 22'. My panels have been up since November. Months go by without anything happening. They set up for inspection numerous times and never let me know when. The city inspector shows up but LA Solar dosen't so he leaves. Or I'm out of town. I never get a call when they are coming even though I complain to them to please let me know. I't been 8 months and still I'm waiting with an unfinished system. When they were in the attic a workman put his foot through the ceiling and never mentioned it. I have told numerous people and nothing happens with fixing it. When they came to bring my solar batteries they left pallets and large cardboard boxes here. I cant get anyone from the company to remove them. I am so sorry I got involved with this company. RUN AWAY FAST, DON'T USE THIS COMPANY!

They suck

Where to being? They are so unprofessional and you can’t get a hold of them for nothing. They come when very they want and do as they please. Once they have you sign that contract they don’t give two s…. About you. I would never recommend them to anyone. They took 6 months to do my solar.

Absolute worst!

I wish I could give them a big fat ZERO star!. Called them because I received an email that my system wifi was not connected. Downloaded the app followed all the directions to no avail. Called back was told they had to try to walk me threw it before she would schedule a Technician , who were scheduled 2 weeks out. Had to call back because my phone was already red. Called back at 4:30 Pacific time just rang and rang no one answered. Called the next day (Saturday) Jasmine could offer me no help because she was the only one there to answer the phone ( her words) takes my name and number and tells me “someone from the scheduling dept. would call me on Monday”, I asked for they’re extension, because I know they’ll not call me on Monday, she gives me the extension that I just called!?. I asked her if she was the scheduling dept she say yes, WTH, then why can’t you just schedule me now I asked?, because she is the only one there just to answer the phone. In the time we had this conversation she could have scheduled the appt. The absolute worst customer service ever. I need to see if there’s a way to change Monitors and get the State of California involved. Buy from a Solar company that doesn’t partner with this company.

Disappointment

I was contacted by a third party sales person(said he was Tesla-not the Car Company), who I thought or was lead to believe was a solar company. I learned after completing the financial assistance documentation that no, they were just turning me over to LaSolar for installation. Everything from last May until now has been the worst experience. LaSolar promised a quick install and up and running, nope. They never showed up on start date and numerous calls to the company. When they finally showed up, they did not have enough of the framework per the permit, so they used something else that the inspector caught. They missed two county inspections and the inspector was not happy. Numerous promises they will come out, but no show and no call to me. More importantly, they never confirmed with Pge of my 11k system and installed it, only to learn Pge said they needed another transformer that would delay project for six or .more months, and yes I am paying the finance company monthly. Pge said my system needs to be reduced to 3.3k, LaSolar said they would retire, and now in November, still not completed. I am committed to this company for warranty for 20 years! I don’t think they can stay in business that long. Yes, the finance company paid them, and I am stuck with the bill and no solar. They should have contacted Pge before installing the solar! Learn from this experience people, never install until Pge says you can get solar

HORRIBLE

Absolutely worst decision I have ever made to go with LA Solar. They have failed on all levels. I ordered the system 2 years ago and it is still not working. They have failed repeatedly on inspections, repeatedly on simply showing up for inspections. Their communication is terrible. The contractors show up and sometimes have no idea what they are doing!! Don’t waste your time or money with this company. We have tried everything including contacting their CEO.

absolutely the worst experience. no communication! killing me

2 mouth after signed contract. no update. called sales rep and got throw to deal with LA solar directly. keep calling the construction team about when is the project going to start for month. scheduled main panel upgrade day. installation crews no show. re schedule again. sure enough. no show. finally after anther month going back and forth. got main panel upgrade. through finally the project is going to move forward. schedule the solar panel install. same thing. going back and forth, they will give you a day and of course at the last minute. no show again. this is a battle just to get them to install the panel. rescheduled me 5 times and until now. 4 month later. this project still not 30% done. the worst thing is they will delivery all the panel to your house and never come out this install it. material has been in my garage more than month and created a huge trip and fall safety concern for my 5 years old kids. this is absolutely headache. if i need to deal with all this headache just to get the panel install. not to mention about what you need to go thought to get them to do any warranty work or service, if i can withdraw on this project. i will do it in a heartbeat. will not recommend this company to anyone. i dont care you can save thousand of dollar with LA solar. you will save more to find a solar company have the capacity to delivery work. i am requesting them to send someone out to take those material away. they cant use my garage as their material storage and put my kids and family on a trip and fall safety hazard environment. just go with a different company. i am very disappointed on LA solar!!!

No batttery repair support for 6 months

Horrible support and service. I can’t reach a real human with a real name. 6 months and still no backup power back on grid. Find someone else reliable for your installation.

DO NOT, DO NOT, DO NOT GO WITH LA SOLAR!!!!!

IF YOU CAN, CANCEL NOW!!! Sales process was great. My sales rep is very responsive. The install process has been HELL!!! I was told this was a 1-2 day job. ITS BEEN A MONTH AND STILL NOT DONE Their level of incompetent communication is incomprehensible! Good luck getting a response from a supervisor! You are 1 out of 200 projects! Is it a good sign when the installer tells you that they are fed up with the way LA SOLAR communicates so they are quitting in a few days? Do you want to be a project manager and micromanage every step of the install process? Well, with LA SOLAR you will get to be! It will be YOUR NEW JOB to schedule follow appointments and patiently wait for a response since they will take their sweet time to do so. I think Im at 8 appointments now. Its YOUR NEW JOB TO REVIEW THEIR WORK because they will tell you the install is complete when it is not! Then have them say another team will finish the job. And when that team gets here, they tell you that THEY WERENT TOLD ABOUT THAT PART they have so they dont have the parts. - Schedule ANOTHER appt. Install team was here 2 WEEKS into the project and tell me "We went to Home Depot THIS MORNING and this part was not in stock". Shouldnt they have gotten this part 2 WEEKS AGO?!?!? Now I have to schedule ANOTHER appt. Electric team did the same thing. Came here 1 day. Came back the 2nd day and said they didnt have a part with them. WHY DIDNT THEY FIGURE THIS OUT THE FIRST DAY??!?! Schedule another appointment! Ive been patient and polite this whole project and really didnt want to leave this review as I really like my sales guy BUT ENOUGH IS ENOUGH. TIRED OF THEIR INCOMPETENCE.

Don't Waste Your Time

Many years ago LA Solar group and there were a smaller company with a solid company that performed. They have gotten too big for their own good, they don't return calls their central call center is in the country of Armenia, and they've taken 6 months to just diagnose a problem with no problem with my solar unit that's under warranty. Run don't walk away from this company.

I would never recommend this company to anyone. This is the first time I post my review. I just want to warn people who are planning for their solar project to stay away from this company. Go find someone else. If I could give NEGATIVE or ZERO stars I would. I signed a contract with LA solar group in May last year. My contract includes the solar panel and a TESLA Powerwall. Just like other reviews, the installation process was awful, no communication what so ever. I sent many emails to the sales person and the project manager without any response. One day, they told me they will send the crew to install the solar panels. Nobody show up on the scheduled date. No one tells me what's going on. This happened few times. I wasted all those PTO for nothing. Finally, the solar panels were installed in October. Then same thing happened for city inspection. And it's even worse. They only notify me the schedule one day before the inspection. I was forced to make myself available. In March this year, they installed the battery storage. But my garage, part of my kitchen, and part of my house don't have power during a power outage. The installer told me that they will come back to install few breakers after the city inspection. Since that, no one come back to install those breakers. Instead, they keep asking me to pay the last payment. I told them I will pay when the issue get resolved. But they responded that if I don't pay, they won't come resolve the issue. That's really ridiculous. I have never ever deal with a company like LA Solar Group. Don't even understand why this company is still in business. And I will still need to deal with this company for the next 20 year if something wrong with the system. Now, I have to sent all my contracts with LA Solar Group, all the text message, and all the emails to my attorney to handle this for me. So, if you don't want to have the same headache I have, DO NOT consider this company.

The worst company the worst service the worst people and employees lies and lies and lies and no one do anything after one do so you the seller especially one like me a big cash for my solar system so no one answer your call there behind schedule and they’re never fixed anything they came to fix one things and screw another two is the best best worst service in the whole entire LA

10 months to complete job

Please don’t use this company. I signed up for LA Solar in May 2021 and it is now March 2, 2022 and my system is still not functional. The installers drop by at any time, never letting me know when they are going to arrive. Absolutely no communication with the company whatsoever. I couldn’t be more disappointed. I don’t know how a company like this stays in business. I installed solar at a previous house, with a different solar company, a few years ago and everything went very smoothly.

LA Solar Group

After considerable research, I finally came across a solar company I could trust to help me lower my carbon footprint in my Silicon Valley neighborhood. I decided to go with LA Solar group who are both a roofing and solar company. Starting from Alex Bronstein, Senior Solar consultant with the company to Ara Petrosyan, CEO and a hands-on Solar engineer, I have been completely satisfied with the customer service, warranty of workmanship and overall professionalism of the company! Ara personally designed my site plan and got it approved by the City of Fremont. I went with a 9.2 KW system and am looking forward to the energy production on my roof. I cannot say enough good things of the professionalism and courtesy of all the installers, especially Van, Isaac, Joe and Sterling. I highly recommend LA Solar Group to others in the Bay Area!

Slow, unresponsive, incomplete, abandoned?

I committed to LA Solar in June 2021 to upgrade my system from 5kw to 6kw with a wholly independent system that wouldn't void the original warranty. Their first try was to tie into the original system, using the existing inverter. That was contrary to the contract, so when I pointed that out (had to find out on my own), they removed the tie-in and left. It's been 7 weeks with NO update on a schedule--only ignored emails and unanswered phone calls. If you go with these people, WRITE IN A SCHEDULE in your contract. It is now December 2021 and NO WORD from them

horrible company and i wish to hell i had never heard of them mu

they did not fail me today. once again appointment set up for today, 10/2/2021 at 10 am. i was here at 9:45. my neighbor came over on another matter and said someone in a box looking van was here earlier walking around out by the panels. no note was left or phone call so i am thinking they were here early and have left. once again i don't know what was done on anything. it's will be a year next month that i started this solar panel from hell with your company. and your company does not work n the weekend. what kind of hell is that worst company i have ever dealt with. so now i have to wait until Monday to find out what has happened this morning. chose them as they were with the company my neighbor went through. Tommy was the original contact. now can't get in touch with him and had to go to miles which was just as bad. after 3 months or so finally got a reply from miles to set up todays appointment for hooking everything up and something about my cell phone. so once again i am left without any knowledge of what is happening, is it turned on or not, am i supposed to be hooked up to my cell for this. who the hell knows as your company has no accountability of being here when they set up the appointment. evidently phones are not used by your crew either unless personal calls only. horrible company. gwen agin red oak, tx

Don't Do Business With This Company

This company had dragged on the job which started since the contract was signed in March of this year. The crews come and go with no end in site. They schedule, did something, reschedule, did something, reschedule then reschedule with NO communication ....on and on and on each time with a different excuse. They re-scheduled me over 7 times and I've had it. I'm contacting Better Business Bureau after this review as a company like this (with the promise to deliver a service at a price i.e. bait) then switch (i.e. job started but won't finish). Now, I have to terminate my contract with them after all the time and effort was wasted. I will be sending them a bill for all the time I have to spend babysitting them. They need to be put out of business. I will be looking into legal action too.

Terrible Solar

This company not only will not provide you with what they promised, they will do nothing to resolve the issues. Just look at all the bad reviews.