LA Solar Group

My experience with LA Solar Group was fine until I actually needed them to stand behind how the system was originally sold. Our SolarEdge system came with app monitoring, which allowed us to see whether the solar system was actually working. LA Solar and the sales rep themselves advertised monitoring as having "no additional cost" and being accessible "365/24/7." LA Solar installed *cellular* communication on our system that apparently had a limited 5 year connection plan unbeknownst to me. Years later, that cellular plan expired and the system went offline from monitoring. Suddenly I was told that if I wanted monitoring again, I needed to pay for additional service to convert it to Wi-Fi. When I questioned this and showed them their own advertising, their response was basically: monitoring isn't written into your signed contract, so it isn't our responsibility. They even acknowledged that without an active internet connection they cannot provide an accurate report of how the system is currently producing. So somehow I bought a solar system marketed with monitoring, LA Solar chose and installed a communication method that eventually expired, and now restoring that functionality is my expense. And now, LA solar group can no longer tell me if my system is generated its "guaranteed" output due to the lack of connectivity. My advice to anyone considering LA Solar: ignore the marketing promises unless they are copied directly into your signed agreement. If monitoring matters, put it in the contract. If a salesperson promises something, put it in the contract. If their website says something is included, put it in the contract. I had previously recommended LA Solar to several family members. Based on how they have handled this, I regret those referrals and would not recommend them going forward.

THE WORST SOLAR COMPANY

LA SOLAR GROUP DO NOT SERVICE THEIR CUSTOMERS, AFTER YOU HAVE THEM INSTALL THE SOLAR AND UNDER WARRANTY THEY WILL NOT RESPOND TO THE NEEDS OF THEIR CUSTOMERS, DONT LET THEM TAKE ADVANTAGE OF YOU BY INSTALLING THOUSANDS OF DALLORS WITH OF SOLAR PANNELS AND DONT GIVE AND CUSTOMER SERVICE AND TECHINACAL SUPPORT TO THE EQUIPMENT (SOLAR EDGE) OUR SYSTEM WAS INSTALLED BY THEM AND THEY WILL NOT COME OUT AND SERVICE IT WITH US PAYING MORE MONEY AND THE SYSTEM IS UNDER WARRANTY. I WILL BE REPORTING THIS COMPANY TO THE ATTORNEY GENERAL OF SOUTHERN CALIFORNIA FOR INVESTIGATION.

Don’t be fooled

Do not stand by promises or guarantees. Stopped working after 6 mos. Energy bills are back to Presolar $$. Are they going to pay my energy bill?? No way. Yet I paid $40,000 to not have an energy bill. I have yet to see them fixing the problem.

LA Solar Group is a good company with great people that work for them. One of them being my main contact. She was great. She helped me through each step of the way from first contact, to the installation, then to the post installation effort. She listened to every concern i had and took it all into account. Very helpful, as well as knowledgeable in explaining every facet of the process. I valued that greatly. Everyone was good to work with, and the system that they put in place was ready to go ahead of time and worked out very well for me and my family.

I've been researching into solar for couple of months. This company stood out the most. They are very responsive. I was fully satisfied with all the information received prior to installation and it was truly a comfortable process. Their solar panels and system along with the pricing and warranties are competitive. Committed to their customers every step of the way i feel great and confident by recommending them. They the best.

David D. was fantastic to work with on our solar installation. He’s honest, transparent about the work being done, and clearly knows what he’s doing — no guesswork, no runaround, just straight answers and solid work. We also appreciated that LA Solar sent someone out quickly when the biggest issue came up, which says a lot about how the company backs its technicians and prioritizes customers. David took the time to explain each step, was punctual, and treated our home with care throughout the job. He’s the kind of technician who makes you trust the process — reliable, skilled, and easy to communicate with. Highly recommend both David and LA Solar for anyone considering solar installation.

Should've gone solar sooner. We had considered it for a long time. Got soooo many quotes and spoke to a bunch of solar companies. Decided to go with this company. They're a newer company so i was hesitant at first. But the owner just seemed really trustworthy. He was straight forward and didn't try to upsell or pressure us. He returned all calls texts and emails promptly. Customer service was really good. Pricing was very fair and affordable. The combination of warranties product the most bang for your buck and customer service played a big part in us choosing them. They were ready and on top of all permitting and utility paperwork. They did all the work. After 30 days of solar being turned on we got our first utility bill. Came out to 0. Can't beat that. We have the ac running all day and night. He also installed an ev charger. Haven't had a chance to use it but we're ready. If you're looking for solar give them a call. You'll be glad you did.

Unhappy customer

I bought my solar system five years ago, but unfortunately, it’s not working. It’s been taking months, and the issue hasn’t been resolved yet.

Roof Leak

If you are planning to install solar panel or getting a new roof, do not use this company. They have the worse service of all. I have the solar installed in my house and it been leaking since then. It's over 5 years ago. They keep say that they have fix it, but every time it rain, it leak. Customer service is very bad. I have been trying to get them fix the leak but not luck. The worse customer services. I would give them a negative star if there is one. Save yourself the headache and time, don't use them. There are a lot more of other solar installation out there.

Roof Leak

LA Solar is the worse solar installation in the California. They did an installation for me few years ago. There is a leak in from of my house because of the installation. They been trying to fix the leak for the last 5 years. Every time they come out and they said it is fixed. But when the next rain season arrived, it leak again on the same spot. The roofing department is clueless and they don't know what they are doing. It is the worse company I have even work with. They don't take responsibility for their work. I would give me a negative start if there is one.

Homeowner

Did two homes with them in one project. They lack basic competency to do this work. Terrible follow up and inconsistent work quality and basic skills. We are still struggling to use our systems that were supposed to be ready for use last year. They took our money and failed to follow through. Stay away from them.

No Service!

Look the install was pretty good but I can't get any service help. I got a new Internet provider and I can't log my system onto the new WiFi. LA Solar sent directions however the pictures of the system they send are very different from my system. I know I need to "RESET" the system to log onto the WIFI however there are warning signs everywhere about HIGH VOLTAGE. I need a tech to help me in person and I keep getting the runaround. I call and initially they are nice and then say hold for someone and drop me. They acknowledge my emails but do NOTHING. (We got your email - please rate our response - I give them "0" and nothing happens.) I am very frustrated - enough so that I now would NOT recommend them. Chuck Sharkey

Saving a lot with our solar install

Saving a lot with our solar install. LA Solar Group handled everything from the initial walkthrough to the final connection without any pressure or confusion. The system was sized correctly, the pricing was competitive, and the communication stayed clear throughout the process. What stands out most is the actual savings. Our bill dropped right away, and the production numbers match what they projected. If you want a team that treats the install like a real project and not a quick sale, they’re worth it.

Solar

I swung by their corporate office. I was very impressed with their operation. They manufacture the smart main panels in the back super impressive.

Going Solar!

Great professional service each step of the way. Everyone took care of us and answererd our questions. Looking forward to having the system up and running soon.

My husband and I picked LA Solar group because they were the only company that actually explained how the solar system works. They took the time to go over my electric bill and tell me what solar system they recommend and why. I was impressed with the speed, from start to finish, it took three weeks

Exceptional service

Excellent customer service and outstanding results I couldn’t be happier with the experience we got from LA Solar group Their knowledge and professionalism was truly a breath of fresh air

Adding a battery in Solar

I installed my first solar system nine years ago. However, as the family grew and electric cars became more popular. I needed to add additional solar panels. I signed up with LA Solar group four weeks ago, and my additional solar system is being installed today

I got my new solar panel system about two months ago, and I couldn’t be happier with it!The team actually finished the work way faster than what they originally quoted me, which was a really nice surprise. Everything went super smoothly, and the whole experience was better than I expected. I’m really happy with the service and love having my solar panels up and running now. Highly recommend!

Super fast installation

My installation with LA solar started 3 weeks ago. After I signed up they installed within a week and a half. So far so good and I’m happy with everything. Looking forward to having the system turned on.

Great company

I had a truly outstanding experience going solar with LA Solar, and I recommend them without hesitation.What immediately set them apart was the amazing price after getting multiple quotes, their proposal offered the best value without compromising on quality or service.The credit for a great start goes to our salesperson, Alex. He was exceptionally honest throughout the process and answered all my questions with remarkable patience and clarity. Knowing we had a transparent and trustworthy contact person made a huge difference.Beyond the initial consultation, the entire project was exceptionally organized and efficient from start to finish. I was consistently impressed by their overall professionalism and communication. I received regular, proactive updates at every stage (design, permitting, and installation), so I always knew exactly where the project stood. The installation crew was respectful and cleaned the site completely when they were finished.

Great company good communication. We signed up in September and they already have permission to operate. We were concerned about the end of the year deadline but LA Solar pulled thru.

Excellent product and installation team

System was installed and permitted quickly, and it's been up and running for 5 years without any maintenance. Cleaned the panels once. Team worked quickly and cleaned up. All details were communicated clearly and I haven't paid for electricity since.

Great Battery Install

They installed two PowerWall batteries (actually one battery and one auxilliary battery). It took some time, but they did everything. From permits and engineering drawings to final inspection. All I had to do was let them in. Great service.

Regret my decision to use LA Solar Group

I regret my decision to have LA solar install my enphase solar system. LA solar has very poor communication with me and within themselves to resolve any issues. Solar install and activation took a very long time outside of time for permits and PTO. Required constant requests for them to come finish and fix issues with the enphase hardware after installation, the system was down for around a month total after first operation and they visited multiple times to troubleshoot and resolve issues. The system is still not installed as intended as the battery doesn’t backup the correct loads specified and doesn’t power certain loads on the meter as it was intended, and they have ignored my repeated requests to fix it. I have filed a complaint with the state contractor board about this company and would not recommend them or enphase hardware for anyone.

PLEASE READ

After investing $50,000 in a solar system installed by LA Solar three years ago, we're facing significant issues due to improper installation and mapping. SolarEdge replaced our faulty inverter under warranty but identified several non-functioning optimizers (enhancers) that also need replacement. However, due to LA Solar's incorrect mapping, it's impossible to pinpoint which specific optimizers are malfunctioning without inspecting each panel individually. This error has turned what should be a simple warranty replacement into a complex and expensive ordeal. Multiple installers have quoted around $10,000 for the necessary inspection and repairs, all agreeing that LA Solar should be responsible for rectifying their mistake. Unfortunately, LA Solar has ceased communication after we relayed this information. The consequences of this situation are severe. Our substantial investment in clean energy, motivated by our commitment to combating climate change, is now essentially non-functional. The potential long-term savings we anticipated have been wiped out by this unforeseen complication. Proper initial mapping would have allowed for easy identification and replacement of faulty optimizers through the monitoring system. Instead, we're left with a system requiring costly manual inspection of every panel. We're deeply disappointed and feel misled by LA Solar. We hope they'll reconsider their stance and take responsibility for repairing our system, ensuring it functions as intended and preserves our investment in sustainable energy. Dear LA Solar, I'm writing to follow up on the ongoing issues with my solar system installed by LA Solar. Here's a summary of the situation: 1. Solar Edge replaced my inverter on May 23, 2024, after coordination with LA Solar. 2. Solar Edge identified multiple inoperable enhancers, which they would replace for free. However, they noted that the initial installation was incorrect, requiring all 36 panels to be removed and re-mapped to properly diagnose and fix the issue. 3. I've been in communication with Susan G. (susan@lasolargroup.com) about this matter. While she was initially responsive, I haven't heard from her in the past three weeks. Her last correspondence on June 18, 2024, mentioned difficulties in scheduling a technician due to Eugene Shneyde (Eugene@texassolargroup.com) being overwhelmed. 4. I've received a quote of $10,000 for the necessary re-mapping and reinstallation. Given that I invested over $50,000 in this system, I expected it to be installed correctly. The current situation, where the system was improperly mapped and requires extensive work to fix, is deeply concerning. This is especially troubling considering the generous government subsidies provided to solar companies, which come with the expectation of proper installation and functionality. As a company at the forefront of the climate change movement, I believe LA Solar has both a legal and moral obligation to rectify this installation error promptly and at no additional cost to me. I kindly request an immediate response detailing LA Solar's plan to address and resolve this issue. If I don't receive a satisfactory response within the week, I will be forced to explore other options, including legal recourse and reporting to relevant authorities. I appreciate your prompt attention to this matter. I feel it's important to emphasize the significant impact this situation has had on my family: Since May 2024, our solar system has not been functioning properly. This malfunction has coincided with the peak summer months in Texas, when our energy consumption is at its highest. The timing is particularly challenging as we have a 1-year-old child whose comfort and safety depend on maintaining a properly cooled home during the intense Texas heat. The non-functional solar system has not only led to increased energy costs during this critical period but has also compromised our ability to maintain a comfortable and safe environment for our young child. This ongoing issue has caused considerable stress and financial burden on our family during an already demanding time. I trust you understand the urgency of this situation and will take immediate action to resolve it. We're counting on LA Solar to fulfill its commitment to providing reliable, sustainable energy solutions, especially when it matters most for families like ours. Sincerely, Jason Smith

STAY AWAY FROM LA SOLAR.......

www.LASOLARCLASSACTION.com LA SOLAR GROUP has been a nuisance from day 1. We signed the contract on 02/25/2022 to start the work. It roughly took 8 months to complete what they consider a completed job to be done. More than a dozen missed appointments / NO CALL NO SHOW. Every Time I speak with them they promise everything and anything and disappear. From their sales rep to the customer service to managers to techs. During the install they damaged more then 60% of my roof tiles and told me they will replace it while breaking more tiles in the process. They Broke/Damaged my outdoor Camera, outdoor Speaker, outdoor Light, Rain Gutters, Cracked Stucco, Roof / Roof Tiles,. Drilled a screw right into the bathroom tile breaking it. I didn't even know until I took a shower and cut my foot on the broken glass. It's been over a year and I am still waiting for repairs. Since day one 4 of the panels have not been working, They told me they would change the inverter and said they ordered it and will arrive in a few weeks. When the tech showed up he brought a used and dirty inverter. I told him I don't want used equipment installed and he assured me it's new. After installing it, it did not work and he said I must have picked up the wrong one. I will go to the office and be back in an hour. It's been over a year. How far is the office???? During the sales pitch they assured me they have 24/7 monitoring and if anything goes wrong they will be out to fix the issue before I even notice. What a joke that was. They lied during the sales pitch and lied throughout the whole project.They told me for the amount of panels I need I will have to do a panel upgrade and only installed 1/3 of the panels they said I needed . They assure you in every way till you sign the contract then the games start. When I asked them for their insurance / bond info so I can make a claim to have my house repaired they gave me the run around for 2 months then said go through your own insurance it is not our issue. The sheer negligence by this company must be stopped. This company does Inadequate Maintenance / repairs, Causes Property damages, Installs Used/Damaged equipment, No Show to appointments, AND has a history of Promissory Fraud, Breach of contract and Negligence. To all the home owners Please be aware. With everyone's help we can put an end to this. Join me and TOGETHER WE CAN TAKE ACTION. UPDATE. I originally posted this review on 01/30/2024 and within minutes was contact by a Quality Control Manager asking me to please give them another chance ( This would be the 19th time a person from LA SOLAR asking me to give them 1 last chance to fix the issues ) Being fed up and tired I Agreed to give them 1 LAST chance. They asked me to please remove the review in good faith and give them 2 weeks to resolve all the issues. It's been a little over 2 weeks now and nothing has been resolved. They sent a person over to take a look at the damages and he was stunned when he saw the Condition of the roof and said I will relay this back to the company.Then all I received was just calls letting me know they are working on it and will call me back. They were supposed to call me on Friday ( 01/09/2024 ) with an update and I never got a call and I'm still waiting for an update and repairs. To all homeowners I hope you find this review before you sign a contract with LA Solar Group . www.LASOLARCLASSACTION.com

Bad service

LA Solar has placed two solar systems on our home, with a total of 54 panels. We also have two Tesla batteries. The system hasn't worked for many weeks now, and I've called them several times to help me fix it. They promised to call me last week, but they didn't. I am very disappointed in their service, and would not recommend them to anyone else.

Stay clear, nothing but headaches

We started the process in January of 2023. I Knew solar installers break a lot of tiles and they do not manufacture the tiles used on my house anymore. So I found used tiles before the project started and bought 20 used tiles. The installers broke 11 tiles and replaced them with my tiles. It took 6 months to get the system installed including a battery backup. They missed or were late for many appointments. Then SCE took 3 months to approve my PTO (Permit Tp Operate). LA Solar said go ahead and turn it on. I tried and the system did not work. As many have already said "you can not get a hold of anyone". When you finally do they tell you they are all over it and you don't here from until the next time you waste hours trying. My system is still not working going into the 10th month. I would not recommend them to anyone. Their customer service is the worst that I have ever had.

Worst Customer Service- Awufl system do not use them

you cant get a hold of anyone to help us with anything. they are extremely irresponsible. Rude , dont speak english so you cant communicate with them, Takes them months to respond to simple requests or questions. if you try calling it all goes to voice mail and takes years for them to get back. Unfortunately we inherited them thru purchasing a new home and it was a contract they had with previous home owner. If I could switch them now I would. The only time the guy contacted us was to collect payment. As soon as contract was signed we got ghosted and now the system wont connect to wifi or the app and I have no visibility on usage or monitoring and no one will come to fix it. STAY AWAY FROM THEM!