Sunpower by Hooked On Solar

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Updated: 26 April 2024

Installing solar since 2009

Sunpower by Hooked On Solar logo

4.43 from 60 Reviews

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Sunpower by Hooked On Solar reviews

Breakdown of consumer reviews

Sales Process


Price as quoted


On schedule


Installation quality


After sales support


Latest good review thumbs up

Ashlee | Rocklin, California | 05/23/2024

Very happy with my system

Great experience!

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Latest bad review thumbs down

Aya | Berkeley, California | 03/12/2024

Irresponsible and one sided

Hooked On Solar hooked up a residential solar system to an old electrical system at my house for a cost of $21,875. I also financed a battery system with Hooked on Solar, the two transactions separated only because Hooked On Solar forgot to include the battery in the originally financed package. Hooked on Solar installed my solar panels and battery system sometime in 2021. I noticed that in June 2022, the system performance was in decline. In January 2023, hooked on solar turned off my solar system entirely with no explanation. I contacted Hooked On Solar multiple times thruout the year, only to find out that the system was not green lighted by PGE after the solar panels were installed. I had an electrician do an all around upgrade of my electrical system in which the hub was moved away from the gas meter. Hooked On Solar then sent an addition invoice for $2700 for “Labor and Parts for moving loads back to hub+” in November 2023, and then asked me to get my electrician to give a competing quote. My Electrician complained that this was a service gap that Hooked On Solar had created and they need Hooked On Solar to finish the job before they come in again. I complained to Hooked On Solar that as State Licensed Contractors, they should not have proceeded with the original hook up to a non compliant system, and that this second invoice to “move loads back to hub” is a cost that I am only comfortable paying upto 50%, because Hooked On Solar made the problem worse by not inspecting the permitability of the system they were hooking into in the first place. System has been off since January 2023. I paid more than $30k for the solar panels plus battery, and have not had normal use of the system since June 2022.

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1 comment >
Reply from Sunpower by Hooked On Solar: Hello Ayako, Looking through the history of the project, the original contract was for solar only and the battery was added later. There are several email correspondences with different options that were discussed and ultimately only the solar agreement was signed to start, with the battery being added later. The issue that occurred was that you had an illegal “PCO” completed prior to our installation. There was no way of knowing this on our end. Because of the illegal PCO done years ago, the neutral wire connection to PG&E became damaged over time, which affected the incoming voltage into your house. The voltage imbalance from the damaged neutral caused many of your microinverters, your Sunvault battery, and many of your appliances to fail. When you asked PG&E to fix the incoming lines, they refused because the PCO was done illegally, and they said you must get your main service panel up-to-code, and then they would fix the problem. We signed into a separate contract with you for Hooked on Solar to complete the main panel upgrade and went through the process of getting approval to do so, however, when it came time to schedule, we were informed that you had an electrician complete the upgrade separately. Because of how the house was wired, the electrician had to put all the backed-up circuits back into the main panel. None of what happened was caused by Hooked on Solar. If we return and move those loads again, it would be like completing the installation twice, minus hanging the batteries. For this reason, we sent an invoice to move loads from the main panel back to the HUB+ and get solar back on and working, but as you mentioned you would only agree to pay half of the cost. We had already significantly discounted the cost and, again, this situation was not caused by Hooked on Solar, but was a result of the illegal PCO that was on site. There is no way of knowing that the PCO was completed illegally unless we were told by the homeowner at the start. If PG&E did a routine inspection before granting your PTO, they may have brought to light that there were additional issues that then could have been addressed at that time, but they didn’t and PTO was granted, and all was well, until your damaged incoming utility lines started to cause electrical issues in your house. This is not caused by our installation and is not a covered warranty claim, and that is why there is a cost involved to now correct the issue and get everything operational again. We would like to work with you and have this resolved, and we are still willing to relocate the backup loads for you, with the agreement that the invoice we have quoted will be paid.

All reviews


Gregg Stetzer | Auburn, California | 04/26/2024

Best choice for our situation.

Justin was fast at getting with us. He took our info and got back quickly with the best design for our situation. In the first year of owning this system we now know that payoff will occur well before 6 years. We have had no bill other than states mandated minimum delivery charge for being hooked up to the system. Never looking back. 100%

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1 comment >
Reply from Sunpower by Hooked On Solar: Gregg, Thank you so much for your review! We are happy you have enjoyed your experience and are seeing the benefits of your system.

Ron D | Cool, California | 08/03/2023

Thumbs Up!

We purchased a home that Hooked on Solar had previously installed panels. From the onset of our interaction this company has been outstanding. Our rep, Ashlee Hahn, has been fantastic! As a former sales manager I can attest with certainty her customer service standards are exceptional. We are treated as if we were the original buyers of the solar panels. We decided to install whole house battery back ups as we live in a rural area where service interruptions are to be expected. Ashlee coordinated the whole process and was able to get us qualified for a rebate which offset 80+% of the cost of the batteries and installation. Another excellent Hooked on Solar employee is Beth Gilmore. When the rebate process seemingly stalled she took control and facilitated a quick and successful resolution. Everyone with whom we've been in contact with from installers to inspectors has been first rate. I whole heartedly recommend Hooked on Solar! Ask for Ashley.

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Tracy | Rocklin, California | 08/01/2023

After several solar bids that left me confused because of so many contradictory statements I was lucky enough to be referred to Justin and Hooked on Solar. I was ready to proceed with them before we finished the initial presentation. They didn’t try to sell me a bigger system than I needed and found a way to accommodate my needs without my having to remove all my pool solar panels. Always took my phone calls or called me back quickly. Couldn’t be more happy with the entire process.

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Amir Raminfar | Pleasanton, California | 07/31/2023

Six month later, great product and experience with Sunpower

About a year ago, I reached out Justin Orban regarding solars. Justin was very knowledgeable and taught me a lot about my options. We had lost power a few times in 2022 and my wife and I were starting to be frustrated during bed time with the kids without power! Fast forward a few months later, we got the installation done in less than a day with batteries. I occasionally check but have forgotten everything about it. Until recently, our whole block in Pleasanton lost power. We didn't even notice. Our batteries lasted all night long and it was amazing experience. I recommend Justin and the hooked on solar team. They have been great and provided updates.

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1 comment >
Reply from Sunpower by Hooked On Solar: Hi Amir, thank you for trusting us with your battery project. We are happy you are seeing those benefits and keeping you and your family comfortable when the grid goes down.

Randy Goodman | Lincoln, California | 07/28/2023

We chose to install solar prior to this year’s PG&E NEM program change and even though most solar companies were decidedly swamped with requests, Justin Orban was attentive and took considerable time with us explaining the process in clear terms. We had been referred to him by another neighbor who highly recommended Justin and Hooked on Solar for the SunPower system. The install was scheduled promptly and while we did have some questions and concerns during that process, Justin was very responsive in resolving those issues and that made us feel like we chose the right company. While the cost was somewhat higher, the quality of components and service was a deciding factor. Even offered some financial incentives which really swung the deal. Happy to have the sun beating down on us now!

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Gary Corbett | Rocklin, California | 07/18/2023

Lived up to expectations

My first contact with SolarPower was through a referral to Justin Orban. From the start he was pleasant, informative, and truthful. I had been working with another company who had given me some untrue information. Justin gave me the truth and it wasn't long before I knew SolarPower Hooked on Solar was the company I wanted to do business with. Throughout the process each person who was sent to our home was courteous and truthful. They kept to their schedule and even completed some aspects of the job early. The price was also within reason when compared to other companies and there were no attempts to pressure sell or add on to the original price. Even the office staff in Rocklin went out of their way to help me when my computer skills failed me. Support after the project was completed was handled by Justin Orban and has been nothing short of superior!

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Tamara | Napa, California | 07/18/2023


I vetted 4 different companies when I was looking to install solar on my home. Hooked on Solar came in the lowest of the bids, but they also had perks that made choosing Hooked on Solar very easy. My sales person Justin was super knowledgeable and friendly. Having solar has been a great experience. I love having a stable and reliable power source.

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Lew Orban | Auburn, California | 07/10/2023

Excellent Company!

I have been a business owner for 40 years and so I know one heck of allot about business in general. This company and their staff and Justin Orban do a great job in satisfying and taking care of their customer needs. My ranch has self sufficient power now and I couldn't have achieved this without Justin's expertise and this great company. Running any business these days is a tough occupation and Solar is a complex circumstance that needs a group of people that can work together seamlessly to achieve the overall objective. I was very happy with all aspects of the install of my Solar System, my Tesla Battery Backup and my private well conversion to Solar energy. A 145 foot trench was required for that well conversion. Everyone involved in all steps of the process and every phase were professional and experts in their respective fields. Justin and Hooked on Solar exceeded any expectations that I had concerning how any company should operate to satisfy their customers needs. I highly recommend Justin and Hooked on Solar. Great Job! Thank you!

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AL | Lincoln, California | 05/15/2023


SunPower Solar was very responsive since I first called to inquire about solar for my house. From the planning Ashley H was very helpful and quick to respond to my texts/calls to discuss and answered any of my concerns and options. Danielle (operations manager) was awesome to work to accommodate my installation schedule with my work schedule . The installation went very smooth, foreman and his crew ( Nick G, Herman and Aaron ) were very efficient and their positive attitude made it easier to discuss any last minute questions about the installation. Overall excellent workmanship and very professional people. Would definitely recommend to hem to anybody. Thanks! Aida L

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ANDREA FIELDS | Mariposa, California | 02/27/2023


After several years of research been dealing with many different solar companies and just not really being too impressed and being very gun shy to do solar for my own personal reasons. We finally found Hooked On Solar. We got a hold of Joel he what's our first point of contact and that was a pleasant experience right off the bat. He scheduled all appointments around our schedule. We met with him via zoom on a Saturday. He explained everything in great detail and answered all of our additional questions that we had subsequent from our meeting. He helped us through the whole process picking out what we're best for our needs. We still had some questions regarding contractors license and such and as we were doing our due diligence. I went to reach out to the owner Chad, this was on a Saturday late afternoon he answered his private cell phone, answer all of my questions and I just found that to be really a great way to run a company. It was very reassuring that he didn't act like we were interrupting him. He answered all of our questions that was very impressive. That is what did it for us when Chad answered the phone and his whole attitude towards our phone conversation was what really made us feel at ease. Then to go even further all of his crew from beginning to end have been amazing! Danielle she called made appointments set things up constantly fielding questions from me and my husband we really just have had a lot of questions. Rodney the project manager set everything up seamlessly. Nick set up our appointments timely if something couldn't be done he communicated why, then followed up when he said he was going to follow up making sure the project was done when we wanted it to be done by. Then James and his crew came out and did the installation that was seamless. They were professional, knowledgeable and extremely courteous. They obviously knew exactly what they were doing and it looks amazing. Part of my apprehension regarding getting the solar was what was my roof going to look like, were there going to be holes in my roof and all of those things. It looks amazing there's no exterior power cords or anything it's all hidden and tucked away, power conduit looks great. Then Carson came out and did the final inspection with the city, that was again seamless. He arrived timely, was very professional and very knowledgeable. He explained everything gave me his phone number for follow-up questions I might have, everything was perfect. Without any question this is the company to go with everything was perfect from beginning to end! Highly recommend

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Solar panel cost calculator

Service types

Residential solar - Grid tied

Commercial solar - Grid tied

Energy audits

Residential solar - Hybrid solar systems

Energy monitoring

About Sunpower by Hooked On Solar

Further, SunPower Master Dealers are held to the highest levels of customer satisfaction, installation quality and service excellence. SunPower by Hooked On Solar is dedicated to explaining the truth behind why all solar panel technology is NOT created equal and take the time to explain the pro's and cons of all financial programs available.

Our solar technicians are the leaders in installing beautiful solar panel systems on the West Coast. We have helped thousands of homes and commercial buildings throughout Northern California since 2009 with state-of-the-art SunPower® by Hooked on Solar technology.

With over 3,000+ installs, our professional team consists of system designers and installers who love what they do and are fully licensed professional electricians. So visit one of our Design Centers in Lincoln, Rocklin, or Auburn to see for yourself.

Office locations

Select state


California - Rocklin

5150 Commons Drive #103, Rocklin CA, 95677

California - Livermore

220 S. Livermore Ave #2419, Livermore CA, 94550

California - Rocklin

5150 Commons Dr #103, Rocklin CA, 95677

California - Rocklin

2571 Warren Dr, Rocklin CA, 95677


- Auburn

4035 Grass Valley Hwy, Auburn California, 95602


Better Business Bureau


Lic # 949707

Contact Sunpower by Hooked On Solar

Location pin
Head Office
5150 Commons Drive #103, Rocklin CA, 95677