Hooked On Solar

Verified profile
Updated: 05 October 2024
Installer

Installing solar since 2009

Hooked On Solar logo

4.42 from 63 Reviews

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Hooked On Solar reviews


Breakdown of consumer reviews

Sales Process

4.6

Price as quoted

4.6

On schedule

4.5

Installation quality

4.4

After sales support

4.1

Latest good review thumbs up

Happy in Mill Valley | Mill Valley, California | 10/17/2024

Excellent Customer Service and Installation

In 2021 I was shopping for a solar power system for my home and was referred by a work colleague to Justin Orban at Hooked on Solar. By the time I spoke with Justin, I had already spoken with several other solar companies so was somewhat acquainted with the process. I was immediately impressed with Justin’s knowledge and the time he spent further educating me on the best system for my home. He helped throughout the design process, installation and follow-up when I later purchased a powerwall for my system. Furthermore, Hooked on Solar’s design engineers and installers were top-notch: timely, professional and very helpful. 3+ years later there have been no issues with my solar system and works as represented by Justin and the team. I recommend Justin and the Hooked on Solar team without reservation.

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Latest bad review thumbs down

Aya | Berkeley, California | 03/12/2024

Irresponsible and one sided

Hooked On Solar hooked up a residential solar system to an old electrical system at my house for a cost of $21,875. I also financed a battery system with Hooked on Solar, the two transactions separated only because Hooked On Solar forgot to include the battery in the originally financed package. Hooked on Solar installed my solar panels and battery system sometime in 2021. I noticed that in June 2022, the system performance was in decline. In January 2023, hooked on solar turned off my solar system entirely with no explanation. I contacted Hooked On Solar multiple times thruout the year, only to find out that the system was not green lighted by PGE after the solar panels were installed. I had an electrician do an all around upgrade of my electrical system in which the hub was moved away from the gas meter. Hooked On Solar then sent an addition invoice for $2700 for “Labor and Parts for moving loads back to hub+” in November 2023, and then asked me to get my electrician to give a competing quote. My Electrician complained that this was a service gap that Hooked On Solar had created and they need Hooked On Solar to finish the job before they come in again. I complained to Hooked On Solar that as State Licensed Contractors, they should not have proceeded with the original hook up to a non compliant system, and that this second invoice to “move loads back to hub” is a cost that I am only comfortable paying upto 50%, because Hooked On Solar made the problem worse by not inspecting the permitability of the system they were hooking into in the first place. System has been off since January 2023. I paid more than $30k for the solar panels plus battery, and have not had normal use of the system since June 2022.

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1 comment >
Reply from Hooked On Solar: Hello Ayako, Looking through the history of the project, the original contract was for solar only and the battery was added later. There are several email correspondences with different options that were discussed and ultimately only the solar agreement was signed to start, with the battery being added later. The issue that occurred was that you had an illegal “PCO” completed prior to our installation. There was no way of knowing this on our end. Because of the illegal PCO done years ago, the neutral wire connection to PG&E became damaged over time, which affected the incoming voltage into your house. The voltage imbalance from the damaged neutral caused many of your microinverters, your Sunvault battery, and many of your appliances to fail. When you asked PG&E to fix the incoming lines, they refused because the PCO was done illegally, and they said you must get your main service panel up-to-code, and then they would fix the problem. We signed into a separate contract with you for Hooked on Solar to complete the main panel upgrade and went through the process of getting approval to do so, however, when it came time to schedule, we were informed that you had an electrician complete the upgrade separately. Because of how the house was wired, the electrician had to put all the backed-up circuits back into the main panel. None of what happened was caused by Hooked on Solar. If we return and move those loads again, it would be like completing the installation twice, minus hanging the batteries. For this reason, we sent an invoice to move loads from the main panel back to the HUB+ and get solar back on and working, but as you mentioned you would only agree to pay half of the cost. We had already significantly discounted the cost and, again, this situation was not caused by Hooked on Solar, but was a result of the illegal PCO that was on site. There is no way of knowing that the PCO was completed illegally unless we were told by the homeowner at the start. If PG&E did a routine inspection before granting your PTO, they may have brought to light that there were additional issues that then could have been addressed at that time, but they didn’t and PTO was granted, and all was well, until your damaged incoming utility lines started to cause electrical issues in your house. This is not caused by our installation and is not a covered warranty claim, and that is why there is a cost involved to now correct the issue and get everything operational again. We would like to work with you and have this resolved, and we are still willing to relocate the backup loads for you, with the agreement that the invoice we have quoted will be paid.

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John S. | Auburn, California | 10/05/2024

Hooked on Soar ~ 5 Stars

I had Hooked on Solar install my solar system in August 2023. Working with Hooked on Solar was the best experience I've ever had with a contractor. From beginning to end everything was handled in the most professional way ever. Hence, the 5-star rating. Justin Orban, my sales representative with Hooked on Solar explained everything to me in detail, and followed the installation from beginning to end, always kept me informed on how the project was proceeding. I interviewed may solar companies, and Hooked on Solar will be your Number 1 Top Quality solar contractor. John S.

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Sierra McLean | Jackson, California | 09/06/2024

I had a fantastic experience with Hooked on Solar, and I highly recommend their services. From start to finish, the process was smooth and efficient. Ashlee Hahn, our sales representative, was outstanding—knowledgeable, patient, and incredibly helpful throughout the entire decision-making process. Danielle, handling communication, was equally impressive, keeping us informed at every step with clear and timely updates. Their combined efforts made the installation seamless and stress-free. If you're considering solar energy, Hooked on Solar is the way to go, and be sure to ask for Ashlee for an exceptional experience.

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1 comment >
Reply from Hooked On Solar: Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you were pleased with our sales representative’s knowledge and the smooth communication throughout the installation process. Our team works hard to ensure a seamless experience, and it’s wonderful to know that we hit the mark for you.

Ashlee | Rocklin, California | 05/23/2024

Very happy with my system

Great experience!

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Gregg Stetzer | Auburn, California | 04/26/2024

Best choice for our situation.

Justin was fast at getting with us. He took our info and got back quickly with the best design for our situation. In the first year of owning this system we now know that payoff will occur well before 6 years. We have had no bill other than states mandated minimum delivery charge for being hooked up to the system. Never looking back. 100%

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1 comment >
Reply from Hooked On Solar: Gregg, Thank you so much for your review! We are happy you have enjoyed your experience and are seeing the benefits of your system.

Ron D | Cool, California | 08/03/2023

Thumbs Up!

We purchased a home that Hooked on Solar had previously installed panels. From the onset of our interaction this company has been outstanding. Our rep, Ashlee Hahn, has been fantastic! As a former sales manager I can attest with certainty her customer service standards are exceptional. We are treated as if we were the original buyers of the solar panels. We decided to install whole house battery back ups as we live in a rural area where service interruptions are to be expected. Ashlee coordinated the whole process and was able to get us qualified for a rebate which offset 80+% of the cost of the batteries and installation. Another excellent Hooked on Solar employee is Beth Gilmore. When the rebate process seemingly stalled she took control and facilitated a quick and successful resolution. Everyone with whom we've been in contact with from installers to inspectors has been first rate. I whole heartedly recommend Hooked on Solar! Ask for Ashley.

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Tracy | Rocklin, California | 08/01/2023

After several solar bids that left me confused because of so many contradictory statements I was lucky enough to be referred to Justin and Hooked on Solar. I was ready to proceed with them before we finished the initial presentation. They didn’t try to sell me a bigger system than I needed and found a way to accommodate my needs without my having to remove all my pool solar panels. Always took my phone calls or called me back quickly. Couldn’t be more happy with the entire process.

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Amir Raminfar | Pleasanton, California | 07/31/2023

Six month later, great product and experience with Sunpower

About a year ago, I reached out Justin Orban regarding solars. Justin was very knowledgeable and taught me a lot about my options. We had lost power a few times in 2022 and my wife and I were starting to be frustrated during bed time with the kids without power! Fast forward a few months later, we got the installation done in less than a day with batteries. I occasionally check but have forgotten everything about it. Until recently, our whole block in Pleasanton lost power. We didn't even notice. Our batteries lasted all night long and it was amazing experience. I recommend Justin and the hooked on solar team. They have been great and provided updates.

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1 comment >
Reply from Hooked On Solar: Hi Amir, thank you for trusting us with your battery project. We are happy you are seeing those benefits and keeping you and your family comfortable when the grid goes down.

Randy Goodman | Lincoln, California | 07/28/2023

We chose to install solar prior to this year’s PG&E NEM program change and even though most solar companies were decidedly swamped with requests, Justin Orban was attentive and took considerable time with us explaining the process in clear terms. We had been referred to him by another neighbor who highly recommended Justin and Hooked on Solar for the SunPower system. The install was scheduled promptly and while we did have some questions and concerns during that process, Justin was very responsive in resolving those issues and that made us feel like we chose the right company. While the cost was somewhat higher, the quality of components and service was a deciding factor. Even offered some financial incentives which really swung the deal. Happy to have the sun beating down on us now!

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Gary Corbett | Rocklin, California | 07/18/2023

Lived up to expectations

My first contact with SolarPower was through a referral to Justin Orban. From the start he was pleasant, informative, and truthful. I had been working with another company who had given me some untrue information. Justin gave me the truth and it wasn't long before I knew SolarPower Hooked on Solar was the company I wanted to do business with. Throughout the process each person who was sent to our home was courteous and truthful. They kept to their schedule and even completed some aspects of the job early. The price was also within reason when compared to other companies and there were no attempts to pressure sell or add on to the original price. Even the office staff in Rocklin went out of their way to help me when my computer skills failed me. Support after the project was completed was handled by Justin Orban and has been nothing short of superior!

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Tamara | Napa, California | 07/18/2023

Outstanding

I vetted 4 different companies when I was looking to install solar on my home. Hooked on Solar came in the lowest of the bids, but they also had perks that made choosing Hooked on Solar very easy. My sales person Justin was super knowledgeable and friendly. Having solar has been a great experience. I love having a stable and reliable power source.

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Solar panel cost calculator

Service types


Residential solar - Grid tied

Commercial solar - Grid tied

Energy audits

Residential solar - Hybrid solar systems

Energy monitoring

About Hooked On Solar


Hooked On Solar is a family-owned business founded by a father and son with over 40 years of experience, a shared passion for sustainable energy and a commitment to quality service. With deep roots in California, we have proudly completed over 10,000 solar installations in Northern California. Our mission is to empower homeowners and businesses with clean, renewable energy solutions tailored to their unique needs. At Hooked On Solar, our legacy is built on trust, innovation, and a dedication to making a positive impact on our community and the environment.

Office locations


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California - Rocklin

2571 Warren Dr, Rocklin CA, 95677

California - Rocklin

2571 Warren Dr, Rocklin CA, 95677

Certifications


Better Business Bureau

Licenses


Lic # 949707

Contact Hooked On Solar


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Head Office
2571 Warren Dr, Rocklin CA, 95677
Website