Sunpower by Hooked On Solar

Verified profile
Updated: 01 August 2023

Installing solar since 2009

Sunpower by Hooked On Solar logo

4.49 from 57 Reviews

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Sunpower by Hooked On Solar reviews

Breakdown of consumer reviews

Sales Process


Price as quoted


On schedule


Installation quality


After sales support


Latest good review thumbs up

Ron D | Cool, California | 08/03/2023

Thumbs Up!

We purchased a home that Hooked on Solar had previously installed panels. From the onset of our interaction this company has been outstanding. Our rep, Ashlee Hahn, has been fantastic! As a former sales manager I can attest with certainty her customer service standards are exceptional. We are treated as if we were the original buyers of the solar panels. We decided to install whole house battery back ups as we live in a rural area where service interruptions are to be expected. Ashlee coordinated the whole process and was able to get us qualified for a rebate which offset 80+% of the cost of the batteries and installation. Another excellent Hooked on Solar employee is Beth Gilmore. When the rebate process seemingly stalled she took control and facilitated a quick and successful resolution. Everyone with whom we've been in contact with from installers to inspectors has been first rate. I whole heartedly recommend Hooked on Solar! Ask for Ashley.

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Latest bad review thumbs down

Vu Nguyen | Pittsburg, California | 02/03/2023

Terrible customer service

Worst customer service I've seen! I purchased their solar system which mounted on the roof. A leak developed directly under the solar posts and is continuing to get worse. I've been trying to contact them multiple times for the last month. They scheduled an appointment on 01/26, 10-12 AM for someone to come and take a look but nobody showed up on our appointment. I've patiently called them multiple times trying to schedule another appointment. They promise that Taylor will call me back to take care of the issue and that never happened. I have the warranty contract in my hand and am very unsatisfied with their customer service. When a customer signed up for the solar system, it's a long term commitment and we trust Hooked on Solar to keep their promise when issues arise. I definitely don't see Hooked on Solar's attempt to work with me to resolve the issue. Now, it's raining again and I am very worried. I've patiently tried to connect with them and failed, I might have to consider alternative escalation including legislation (which I don't prefer). I shared my story here so everyone who is considering Hooked on Solar, please be careful. If you read the reviews history, I'm not the only one having issues with their customer service.

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All reviews


Tracy | Rocklin, California | 08/01/2023

After several solar bids that left me confused because of so many contradictory statements I was lucky enough to be referred to Justin and Hooked on Solar. I was ready to proceed with them before we finished the initial presentation. They didn’t try to sell me a bigger system than I needed and found a way to accommodate my needs without my having to remove all my pool solar panels. Always took my phone calls or called me back quickly. Couldn’t be more happy with the entire process.

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Amir Raminfar | Pleasanton, California | 07/31/2023

Six month later, great product and experience with Sunpower

About a year ago, I reached out Justin Orban regarding solars. Justin was very knowledgeable and taught me a lot about my options. We had lost power a few times in 2022 and my wife and I were starting to be frustrated during bed time with the kids without power! Fast forward a few months later, we got the installation done in less than a day with batteries. I occasionally check but have forgotten everything about it. Until recently, our whole block in Pleasanton lost power. We didn't even notice. Our batteries lasted all night long and it was amazing experience. I recommend Justin and the hooked on solar team. They have been great and provided updates.

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1 comment >
Reply from Sunpower by Hooked On Solar: Hi Amir, thank you for trusting us with your battery project. We are happy you are seeing those benefits and keeping you and your family comfortable when the grid goes down.

Randy Goodman | Lincoln, California | 07/28/2023

We chose to install solar prior to this year’s PG&E NEM program change and even though most solar companies were decidedly swamped with requests, Justin Orban was attentive and took considerable time with us explaining the process in clear terms. We had been referred to him by another neighbor who highly recommended Justin and Hooked on Solar for the SunPower system. The install was scheduled promptly and while we did have some questions and concerns during that process, Justin was very responsive in resolving those issues and that made us feel like we chose the right company. While the cost was somewhat higher, the quality of components and service was a deciding factor. Even offered some financial incentives which really swung the deal. Happy to have the sun beating down on us now!

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Gary Corbett | Rocklin, California | 07/18/2023

Lived up to expectations

My first contact with SolarPower was through a referral to Justin Orban. From the start he was pleasant, informative, and truthful. I had been working with another company who had given me some untrue information. Justin gave me the truth and it wasn't long before I knew SolarPower Hooked on Solar was the company I wanted to do business with. Throughout the process each person who was sent to our home was courteous and truthful. They kept to their schedule and even completed some aspects of the job early. The price was also within reason when compared to other companies and there were no attempts to pressure sell or add on to the original price. Even the office staff in Rocklin went out of their way to help me when my computer skills failed me. Support after the project was completed was handled by Justin Orban and has been nothing short of superior!

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Tamara | Napa, California | 07/18/2023


I vetted 4 different companies when I was looking to install solar on my home. Hooked on Solar came in the lowest of the bids, but they also had perks that made choosing Hooked on Solar very easy. My sales person Justin was super knowledgeable and friendly. Having solar has been a great experience. I love having a stable and reliable power source.

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Lew Orban | Auburn, California | 07/10/2023

Excellent Company!

I have been a business owner for 40 years and so I know one heck of allot about business in general. This company and their staff and Justin Orban do a great job in satisfying and taking care of their customer needs. My ranch has self sufficient power now and I couldn't have achieved this without Justin's expertise and this great company. Running any business these days is a tough occupation and Solar is a complex circumstance that needs a group of people that can work together seamlessly to achieve the overall objective. I was very happy with all aspects of the install of my Solar System, my Tesla Battery Backup and my private well conversion to Solar energy. A 145 foot trench was required for that well conversion. Everyone involved in all steps of the process and every phase were professional and experts in their respective fields. Justin and Hooked on Solar exceeded any expectations that I had concerning how any company should operate to satisfy their customers needs. I highly recommend Justin and Hooked on Solar. Great Job! Thank you!

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AL | Lincoln, California | 05/15/2023


SunPower Solar was very responsive since I first called to inquire about solar for my house. From the planning Ashley H was very helpful and quick to respond to my texts/calls to discuss and answered any of my concerns and options. Danielle (operations manager) was awesome to work to accommodate my installation schedule with my work schedule . The installation went very smooth, foreman and his crew ( Nick G, Herman and Aaron ) were very efficient and their positive attitude made it easier to discuss any last minute questions about the installation. Overall excellent workmanship and very professional people. Would definitely recommend to hem to anybody. Thanks! Aida L

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ANDREA FIELDS | Mariposa, California | 02/27/2023


After several years of research been dealing with many different solar companies and just not really being too impressed and being very gun shy to do solar for my own personal reasons. We finally found Hooked On Solar. We got a hold of Joel he what's our first point of contact and that was a pleasant experience right off the bat. He scheduled all appointments around our schedule. We met with him via zoom on a Saturday. He explained everything in great detail and answered all of our additional questions that we had subsequent from our meeting. He helped us through the whole process picking out what we're best for our needs. We still had some questions regarding contractors license and such and as we were doing our due diligence. I went to reach out to the owner Chad, this was on a Saturday late afternoon he answered his private cell phone, answer all of my questions and I just found that to be really a great way to run a company. It was very reassuring that he didn't act like we were interrupting him. He answered all of our questions that was very impressive. That is what did it for us when Chad answered the phone and his whole attitude towards our phone conversation was what really made us feel at ease. Then to go even further all of his crew from beginning to end have been amazing! Danielle she called made appointments set things up constantly fielding questions from me and my husband we really just have had a lot of questions. Rodney the project manager set everything up seamlessly. Nick set up our appointments timely if something couldn't be done he communicated why, then followed up when he said he was going to follow up making sure the project was done when we wanted it to be done by. Then James and his crew came out and did the installation that was seamless. They were professional, knowledgeable and extremely courteous. They obviously knew exactly what they were doing and it looks amazing. Part of my apprehension regarding getting the solar was what was my roof going to look like, were there going to be holes in my roof and all of those things. It looks amazing there's no exterior power cords or anything it's all hidden and tucked away, power conduit looks great. Then Carson came out and did the final inspection with the city, that was again seamless. He arrived timely, was very professional and very knowledgeable. He explained everything gave me his phone number for follow-up questions I might have, everything was perfect. Without any question this is the company to go with everything was perfect from beginning to end! Highly recommend

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Michael | Chico, California | 07/19/2022

Solar done right

We did our research, interviewed companies and received quotes, and talked with other customers. Sunpower by Hooked on Solar was the clear choice. Sales, customer service, installers and follow-up care exceeded our expectations. We are very satisfied with SunPower by Hooked on Solar.

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Reuben Madril | Rocklin, California | 07/13/2022

Great experience

After spending 2 years researching solar I chose Hooked on Solar. The customer service was top notch from the initial sales meeting to the after install inspection. Every single employee was very nice and knowledgeable about solar. I was amazed that the entire installation took about 5 hours and I am so happy with my SunPower by Hooked on Solar. Thank you to Justin and his assistant Cara for answering my questions.

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Solar panel cost calculator

Service types

Residential solar - Grid tied

Commercial solar - Grid tied

Energy audits

Residential solar - Hybrid solar systems

Energy monitoring

About Sunpower by Hooked On Solar

Further, SunPower Master Dealers are held to the highest levels of customer satisfaction, installation quality and service excellence. SunPower by Hooked On Solar is dedicated to explaining the truth behind why all solar panel technology is NOT created equal and take the time to explain the pro's and cons of all financial programs available.

Our solar technicians are the leaders in installing beautiful solar panel systems on the West Coast. We have helped thousands of homes and commercial buildings throughout Northern California since 2009 with state-of-the-art SunPower® by Hooked on Solar technology.

With over 3,000+ installs, our professional team consists of system designers and installers who love what they do and are fully licensed professional electricians. So visit one of our Design Centers in Lincoln, Rocklin, or Auburn to see for yourself.

Office locations

Select state


California - Rocklin

5150 Commons Drive #103, Rocklin CA, 95677

California - Livermore

220 S. Livermore Ave #2419, Livermore CA, 94550

California - Rocklin

5150 Commons Dr #103, Rocklin CA, 95677

California - Rocklin

2571 Warren Dr, Rocklin CA, 95677


- Auburn

4035 Grass Valley Hwy, Auburn California, 95602


Better Business Bureau


Lic # 949707

Contact Sunpower by Hooked On Solar

Location pin
Head Office
5150 Commons Drive #103, Rocklin CA, 95677