Hooked On Solar

Didnt back up their work

I went solar with The Solar builders through Hooked on Solar in July of 2019. I had never explored going solar before that time, but I met with Jon Landsman and he helped explain all of the benefits of going solar with SunPower and Hooked on Solar. The installation went very smoothly and I was pleased with the how the system looked on my roof. However once the system was installed and I received permission to start using my solar from PG&E, I noticed on my online monitoring portal that there was no production. I brought this up to Hooked on Solar’s service department, but they came out 3 times and couldn’t figure out how to get my system to perform correctly. I had 2+ months with no solar production and racked up about $500 of usage from PG&E during the peak producing months of August and September. After one year my entire true-up bill is $576, so it’s pretty obvious when the system was working properly I would have landed close to a $0 balance. So I went though my representative Jon to ask Hooked on Solar to compensate me for the lack of production since they couldn’t “commission the system” properly to begin with. He did so on my behalf and got a canned response that “we do not compensate for lost production”. They’re more than happy to take my money for services rendered, but they don’t reciprocate when the services they provide come up short. I asked Jon to try again and escalate this up. He then wrote an appeal to their VP Don Crevoserat. They didn’t respond to Jon and he followed up a few days later and they failed to respond again. I’m very happy with Jon as he has provided bill reviews and stayed with me throughout the installation process and beyond. However...DON’T DO BUSINESS WITH HOOKED ON SOLAR OR THE SOLAR BUILDERS!! They are horrible and have zero follow through on the back end. Very frustrating experience!

Still waiting.

The salesman and installation crew were informative and polite. I passed inspection but the follow up guy could not get the system up and running. Came back a second day and when he and his boss left that day they said they had 6 of the sixteen panels workings. They would be back. That was over 2 weeks ago. No return, no communication from them. Today I got a box of “swag” from salesman. I don’t want swag, I want my system to work!