Hooked On Solar

Very happy from start to finish.

Got a fair quote and installation was done right away. I still can't believe how quick the turnaround was from getting a quote and getting the panels on the roof. We have had the panels up for a month and everything is working great so far!

Unresponsive Hooked

Install solar panels and Tesla batteries

THEY ARE AMAZING!

I could not be more satisfied with my installation! This family owned company has proved that team work does in fact make the dream work! Everyone worked hand in hand on making sure I was in the loop while I waited for my install without bombarding me with calls. The install is fast and hassle free, after 1 day I was ready for my final inspection! I recommend this company 200%!

Great service, better relationships

SunPower by Hooked on Solar is one of the strongest and dedicated companies I have ever worked with. Every team member there goes above and beyond to serve their clients, and I couldn't recommend them more to anyone looking for solar power!

Didnt back up their work

I went solar with The Solar builders through Hooked on Solar in July of 2019. I had never explored going solar before that time, but I met with Jon Landsman and he helped explain all of the benefits of going solar with SunPower and Hooked on Solar. The installation went very smoothly and I was pleased with the how the system looked on my roof. However once the system was installed and I received permission to start using my solar from PG&E, I noticed on my online monitoring portal that there was no production. I brought this up to Hooked on Solar’s service department, but they came out 3 times and couldn’t figure out how to get my system to perform correctly. I had 2+ months with no solar production and racked up about $500 of usage from PG&E during the peak producing months of August and September. After one year my entire true-up bill is $576, so it’s pretty obvious when the system was working properly I would have landed close to a $0 balance. So I went though my representative Jon to ask Hooked on Solar to compensate me for the lack of production since they couldn’t “commission the system” properly to begin with. He did so on my behalf and got a canned response that “we do not compensate for lost production”. They’re more than happy to take my money for services rendered, but they don’t reciprocate when the services they provide come up short. I asked Jon to try again and escalate this up. He then wrote an appeal to their VP Don Crevoserat. They didn’t respond to Jon and he followed up a few days later and they failed to respond again. I’m very happy with Jon as he has provided bill reviews and stayed with me throughout the installation process and beyond. However...DON’T DO BUSINESS WITH HOOKED ON SOLAR OR THE SOLAR BUILDERS!! They are horrible and have zero follow through on the back end. Very frustrating experience!

Best tech ever

I am so sad to learn that Jesus Garcia is not their no more he was the reason i was going to go for a second time to HOS . He was very professional very knowledgeable on everything and answered all my questions from A to Z. Where ever this young gentlemen goes he will be an asset to any company personally if i were the owner id look for him and hire him back lol . He didn't leave my house until he confirmed all panels were operating while creating my account he did find some of the panels were not reporting went into action and got on the roof I loved that he first secured his ladder and even put on a harness took off a few panels and figured out some were not connected appropriately so he fixed it, Came back down and finished my account with computer . If you ever get the chance to get him back do it he really is one of the reasons i would come back for a second system . And I'm sure alot of other home owners he has serviced feel the same way ..

Still waiting.

The salesman and installation crew were informative and polite. I passed inspection but the follow up guy could not get the system up and running. Came back a second day and when he and his boss left that day they said they had 6 of the sixteen panels workings. They would be back. That was over 2 weeks ago. No return, no communication from them. Today I got a box of “swag” from salesman. I don’t want swag, I want my system to work!

Very Professional

Jon Lansman was very professional, polite and thorough. He was a pleasure to work with during this process.

Damage to home - they still haven't fixed

We chose Hooked on Solar because they had their own installation team, even though they were higher priced than some of the other quotes we had. What a mistake that was. During installation their electrician surged our home, causing thousands of dollars in damage, blowing up our lights, pool pump, garage door opener, and other things. While the team has paid to replace those things, this was two months ago, and after near weekly calls asking when someone was going to come repair our home, we still don't have resolution. We have been unable to open our garage door for two months. The new appliances have still not been installed. They still haven't painted our home from all of the plaster they had to rip off and replace during installation, and their workman left an absolute mess at our home that still hasn't been painted or cleaned up (not to mention the app to monitor production usage wasn't working correctly at first due to an error during installation). Net/net this has been an awful experience. No one is getting back to us to deal with the damage done to our home. Buyer beware......

Good produce and people

We chose Hooked on Solar because of the product they offered (a 6.4 kw system using Sunpower panels) and because of the relationship we quickly developed with Jon Landsman as out customer service rep. Now that we’re at the end of the process, we’re delighted with out choice. Good system output after the first few weeks, and great service all the way through the process.

Fast friendly non pressured service

best quality, longevity made in USA.

Just the Best!!!

My decision to go with Hooked on Solar was based in part i have owned 2 prior Sun Power solar systems and am pretty much sold on the their product. However it was important to me to have the customer service that i expected to be excellent as well. i was not disappointed. Jon and the HOS team did a fantastic job. From the very start, Jon was attentive and informative all the way through the process. the install team was efficient and professional, the administrative staff was as well. Jon has always kept me apprised of the process and was on site during the install as well. Great work. HOS may not be the cheapest, but i believe they are the best when you consider all the factors (Sales, Service, Product, and Warranty). Thanks Jon and the entire HOS Team.

Great service

Sunpower by Hooked On Solar fulfilled every expectation I had. Prior to finding them, I researched several companies and was provided quotes. I was either faced with mediocre customer service or a product that I wasn't excited about. I have been very fortunate to connect with Jon Landsman, the gentlemen who is the Sales Manager in my area. Right out of the gate Jon was very professional, friendly and was wealth of knowledge to help educate me on the solar product I was looking for and received. Throughout the process Jon�s communication was nothing short of outstanding. He made calls and sent texts to update me on next steps, and even stopped in to say hello during installation and completion, to ensure everything was in order as planned. In addition, Jon made sure that we were completely satisfied with the product I was getting. I found that Sunpower by Hooked On Solar was different than most solid providers; they are the manufacturer of the product, they are the installer, and they are the service provider after install. A complete package, rather than dealing with several vendors that would have one chase down liability in the event an issue were to arise in the future. Hats off to Jon and the Sunpower by Hooked On Solar Team!

Prompt skilled installation, clear explanations

We got a rooftop system. They clearly explained everything. The installation was as planned and was completed in less than a day! The system appears to be working great.

Steve V

Mitzi was great to work with! Patient, thorough in explaining options, and best of all, the system recommended has produced as promised (after one year).

Hooked on Solar Rocks

Had ground mounted system installed, crew did great job. They had to dig footing by hand because of were we wanted system. Had a problem with system about a year after it was installed and they came out and found a bad breaker. They actually went to hardware store and purchased new breaker. We've been very happy with the system and Hooked on Solar service.

Happy with our Solar

This review is long overdue. For years my wife and I have wanted to go solar. We contacted a well-known solar company and were at the point of scheduling the installation, but we never felt comfortable with the high-pressure sales pitch of who we were dealing with. With that we decided to hold off and cancel until we felt we were ready. A colleague at work told us about Bill Gurgol and how he was happy with his experience and his solar install. Bill reached out and we scheduled an appointment to meet. Bill was genuine, knowledgeable, and listened to all of our concerns and answered all of our questions. Bill is a guy who knows the industry and keeps up on the latest technologies. We were very impressed and immediately felt confident that this was the right way to go. He assured us that he would be with us every step of the way. The team from Hooked on Solar not only designed a system that fits our production needs, but also made sure that it was aesthetically pleasing to the eye. The installers were very friendly and professional. The installers ran the wiring through the attic space so that we do not have any unsightly conduit showing on the rooftop. The whole process from design to “permission to operate” was very fast and we were kept informed of every next step. Bill continues to follow up and check in with us to make sure we fully understand how to read our new bill and make sure everything is running properly and optimized for best results. We love monitoring our panels to watch how much power they are producing. We are extremely happy with our choice to go solar with Bill Gurgol and Hooked on Solar to guide us through what could have been a very scary process. Thank you, Bill and the Hooked on Solar team!

Hooked on Solar installed my system in Woodland

My ten panel system was installed by the Woodland team of Hooked on Solar. Quality components, great team, and satisfied customer a year and one half out.

Great Company to work With

Competitive pricing, efficient installations, and effective follow-up.

Solar ground mount

After much research, my husband and I decided to go with Hooked on Solar for Sunpower panels. Everything from the start has been easy and convenient. We signed in May 2018, and the install is now in progress (July 2018). So far everything is going well, we will see down the road if my energy bills do go down like promised.

Some like it hot

Took a relatively short period of time, install i one day. about 4-5 weeks from the time I went into the office to the date of install. The panels are unseen from the road. The app. keeps me updated on the amount of energy my panels are producing.

Happy and enjoying it

Love my SunPower panels, and Hooked on Solar did a great job from sales to install. Thank you Janelle and Beth!

Great Experience & Customer Service

from the beginning to now my experience with Sunpower by Hooked on Solar has been nothing but positive. I would recommend them to any of my friend and family as they are upfront with every detail and cost of their products. Installation was fast and no hassles.

Lovin' the Sun!

Great service, prompt, they took care of everything! Lovin' my new sun-power and NO PG&E bill!

Owner

Satisfied with performance