Green Home Systems

The sales pitch is good, but then they disappear and you are left to deal with the disaster! They damaged my roof, and then they failed to pay outstanding invoices for the mitigation process to recover from water damage caused by a storm. The cheap fix that was guaranteed for five years failed by the first winter, and when trying to contact them, there are no valid phone numbers anymore. Now I have a subcontractor that didn't get paid harassing me for payment of multiple invoices! There have been two failed pieces of equipment that I had to repair myself because they aren't reachable, no valid numbers to call! You'll only get support for parts under warranty from the manufacturer, but you'll need to follow multiple steps and be somewhat handy to get your system operational again. If you try getting another vendor, it is very pricey for them to take over the support, and it's out of your pocket. Stay away from this people!!!

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When they installed the system on my roof, they missed all the rafters and cause a leak through my roof. Asked for help in fixing and repairing my damaged house. They completely ignored me and no response from them. The WORST outfit to do business with, wouldn’t recommend them to solar an outhouse, DON’T buy from them

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Once they get paid, they stop responding. The system is completely dead. Please DO NOT use I've open cases with the manufacturers, and they keep saying to call the installer, but the installer cannot be reached. They only respond to new leads.

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Review Title: Untrustworthy Contractor - Non-Payment Issue with Green Home Systems (GHS) I am compelled to share my deeply disappointing experience with Green Home Systems (GHS). As a subcontractor, I completed all tasks as agreed, which included obtaining permits, executing the installation, and passing inspections with the local municipality. Everything was performed professionally and on schedule. However, after several months, GHS has failed to make the promised payment for the work completed. I have reached out multiple times to resolve this issue, but my efforts have been met with silence and unfulfilled promises. This lack of communication and accountability is unacceptable for a company that claims to value its partnerships. I strongly advise anyone considering working with Green Home Systems to exercise caution. Their refusal to honor financial obligations has caused significant disruptions to my business. I hope this review serves as a warning to others to avoid the stress and frustration I have endured.

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If you are reading my comments, and the comments of others who have left similar comments, take heed. DO NOT USE THIS COMPANY FOR ANY SOLAR NEEDS! I had my system installed in 2019. Since then I have had 3 occurrences of system failures. It isn't the failures that are the problem. Like anything else, things do break down. The problem stems from the piss poor customer service and timeliness of getting a technician to come and troubleshoot problems. On my 1st system failure, it was my inverter that failed. This was in 2020. I can't recall the actual month of failure. After contacting customer service, I was given the runaround about technician availability because they were at other locations installing new systems. Come to find out at that time, there was only one technician close to me that serviced an extremely large area in Missouri, Illinois and other states. A new inverter was ordered and had been delivered to my address in a timely manner as I recall. But it took the technician over 2 months to come and replace the inverter. On my 2nd system failure, my system broke down in July of 2022 and stopped producing solar power. I won't go into the details of that breakdown, but it to 9 months before my system was back up and running. The problem was so simple that 1 connecter had burned out. My son was the one that actually seen the burned connection in my system. Green Home Systems customer service finally authorized me to get a local electrician to come and look at my system. It took them around 10 minutes to replace that connector and my system was working again. AFTER 9 MONTHS OF WAITING. The company that fixed it however required me to pay for the service call myself because they had been stiffed in past jobs sub-contracting for GHS. I had to request reimbursement under my warranty from GHS. So, I had no solar production for 9 months because of a problem that took 10 minutes to fix. Now, here we are today, and another problem came up where my system seems to be producing less solar energy than it should. I paid the Solar Edge Monitoring Company $99 to conduct a diagnostic check. They found a discrepancy in my system and referred me back to the installer to come look at and fix the discrepancy. I made my 1st contact to customer service on September 5, 2024. Here it is today, February 7, 2025. I have exchanged 31 emails to customer service, furnishing them with the diagnostic check results and recommendations from Solar Edge. Most of my emails to them are ignored. Every now and then I will get an apology response from one of the customer service representatives and that she will forward my email to someone up the chain. I could go on and on about my complaints about the Green Home System's Company. But I am sure as you have read this far that my recommendations would be to find another company to do business with. They do not honor their obligations to their customers who have spent many thousands of dollars for their products to fix/repair. It is such a disappointment to say the least. Again, go somewhere else to buy a solar system.

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A year and a half from contract signing until project completion! I was promised some rebates because of the delays but no one responds now. I've been paying my full electric bill and my solar loan payment now for 4 months. All I can say is RUN if these guys come calling!!!

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I am a customer of Green Home Systems. If you are considering this company READ THIS BEFORE YOU SIGN! They installed panels on my home in 2023. My entire experience with them was absolutely garbage. I am posting this to protect the public from making the same mistake in placing trust in this awful company. They have pushy sales representatives that will tell you that the loan they will set you up with is transferrable to new owners if you were to ever sell your house (that is false, they set me up with a lender that did not allow assumptions/transfer). Project managers through the installation are non-existent(I went through 3 of them in 4 months for an install that was supposed to take 3-4 days). The installer pulled off my job due to non payment from previous installations with GHS. They finally returned to finish 2 weeks before being in breach of contract. And finally, when I brought my loan transfer issue to Green Home's attention, their CEO was the only individual that could do anything on my behalf. He did nothing and wouldn't return any of my calls. Noah Rotenberg is as rotten as his last name, and the entire Green Home Systems business model and sales pitch is a bait and switch. Steer clear and do not entertain their lies! If negative stars was an option, that would be my rating.

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First off, I was advised that the total process would take 3 months to get my solar panels installed. It took one year from when I signed the contract for my system to actually be up and running and it took over 6 months to actually get my panels installed. Since then they have not paid the installer and they are now going to place lien on my home even though GHS received their money from me. Poor communication throughout and I went through three different project managers. When I initially signed the contract, I did review this compan y's history and they had a good reading on BBB at that time but since then it has tanked, do not recommend

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RUN AWAY!!! Do not use this company. We selected this company after another solar vendor did not deliver for us. After months of research we landed with them. I'm happy to see that the rating is now an F on this site, unfortunately for us it was still an A at the time of our agreement in Jan 2023. At first all seemed fine, they delivered the panels, had an installer get them on in March 2023. Then everything went wrong, they were not able to obtain the permission to operate (PTO) from our electric company because they have no idea how to pick up the phone. We called multiple times got the run around for months. We were told they would make all payments to our lender until the PTO was completed. We assumed this meant they would actually work on things as they were paying the bill. That was not the case. Finally I found the email of the CEO Barry, he put us in touch with his "top guy" Robbie Herbert. Robbie threatened us on multiple occasions for leaving negative reviews of their company. We obtained our PTO in March 2024 because I took the time to coordinate everything with our power company. This company was trying to claim it would cost an additional $10,000 to get a new line run to our house. The actual cost was $750. They are nothing but scammers. They still owe us $3,387.45 though I don't we will ever see that. As the latest email we received they are having "financial struggles"

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I had a rooftop solar system put in last summer (2023) by GHS. They were helpful & good to work with. A little slow on the actual installation but that was a subcontractor issue. System got up & running, they got paid in full. But later I had a problem & had some questions. I emailed and called everybody at GHS that I had dealt with, but no reply from anyone. On multiple occasions. Post-installation customer service appears to be non-existent. Also, it took 2 months & the threat of a lien for the subcontractor to get paid by GHS. I do not recommend this company.

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