Freedom Forever

Stay far far away

I had the salesmen/distributor come January 18, 2021 to my house. We signed on that day thinking the price was pretty competitive albeit over the national avg per kW. Site assessor came out early February, inspected and took photos of everything, no issue there. There is almost too many issues to speak of with this company from slow response, inexperienced designers, pricing changes, sloppy documentation, and absolutely the worst communication ever. It is now mid June and I still do not have a system design agreed upon let alone installed all while they have the first lump sum payment. What should be a 1 day slip in schedule is always at least a week if not more. You need to stay on top of them or nothing happens.

Falcon crew

The Falcon Crew from Freedom Forever, Orlando, just finished installing a solar system on our house in Melbourne, FL. They were great! Explained what they were going to do and answered questions we might have had. Very respectful and cleaned up. Efficient!

Companies response time is horrible!

Unfortunately this company response time is ridiculous. After considering several companies I decided on this company because the 'sells pitch' was very smooth. Before the installation they were contacting me and ensuring me of every step in the process. My system was installed I believe the end of April it is now June 1st and I have not heard from freedom solar. I began calling them last week for updates and I'm getting the run around! Just very unprofessional not to keep the client updated on the process. Two times now I called for update last week on Thursday May 27th and today June 1st! I was informed that someone would get back to me within 48 hours they had not. I was informed on the first phone call they were waiting on the electrical permit, today I was informed really nothing. The representative stated they would compensate me and ensure to be in contact with me every 7-days. It's very disappointing when a company does not complete a project in a timely manner and think it's okay not to reach out to the customer. I'm very displeased with this company thus far I pray that the longevity once is up and running goes well.

Thief's, liars, and the worst solar company ever!!!!!!!!!

Freedom Forever gets NO STARS in my book but this format will not allow me to give a negative star!! They did not put in the system in the configuration we agreed upon in our proposal with Sunrun, they lied to us, stole cordless batteries and cordless tools from our garage, made a mess on our property and did not clean it up. Did damage to our roof and will not take responsibility for it or fix it. Freedom Forever customer service is a complete waist of time as all they do is pass the buck and nothing ever got resolved. They never return calls, and can never be reached when i do call and leave multi messages. The fact that they have a whole department to deal with issues speaks volumes!!! Going solar was supposed to be a good thing ~ i'll take pg&e over these buffoons any day!!!!! Get your act together Freedom Forever!!!!!

It’s been 2 months and solar system still ain’t running

Because they came to my house I thought they were honest

Great Install Experience

Thanks to Gio and his crew for a great install. They arrived early morning and were done by lunch time. Gio explained how to turn on the system and what to expect over the next few weeks - City inspection followed by APS inspection. Hoping all goes quickly and we can enjoy our new Solar system. Thank you Gio!

Freedom Forever is one of the worst, nope they are the worst..

I was WRONG when i bypassed there ratings, I should have went with my gut but i liked the Sales person.. He was good then and still is good but the company and how they do business is shady!. Freedom Forever is one of the worst, nope they are the worst company I have worked with!!! They are incompetent, they do not follow thru, they do not take pride in there work, and they do not value customer service.. Any owner can make a response but the key is what do they do when it is happening, and the company chooses not to even call, compensate, or take responsibility for there failures!!!

Great company

I was looking to own a system not lease it, The installation team Apollo was great, Lead Carlos and also Roof lead Andrea, Did an outstanding job on my installation.

If you want frustration and a bad system...

When we first got our Solar installed through Freedom Forever. Everything felt great, install process was not that bad, customer service was ok. Part of my own screw up with this company was trusting how the system was built. For being mildly into car audio and electronics decades ago, some of that training with inverters and amplifiers and wattage kicked in when I kept seeing my 8.9 kW system max out at 6.0 kW. Having that much loss is too much. Electrical clipping you want in a range of 1.15-1.35 (Total Watt of System / Max Inverter Watt). Some is ok because you can save a little bit of money since not every day is ideal weather. My clipping for my system is at 1.48 and I have a loss of 8.9 kW - 6.0 kW = 2.9 kW from my panels to what it can handle. Or a 48% difference. I have talked on phone and mostly through emails with their customer support. It has been almost 2 months going back and forth with ZERO progression to getting this issue resolved. Their support won't transfer me to management or engineers to discuss this. They just refer to my 'production guarantee' which they based it off the 6.0 kW inverter. So they think this will save them, but if you built the system wrong to begin with, then you either need to give me a better inverter or remove panels off of my system. Their customer support has repeated our process 3 or 4 times now going from 'production guarantee' to saying they will get an engineer to give me an 'upgrade quote.' They sent an offer of $1700 and said they have to charge me Labor, inverter part and permits. Where I live, permits are not needed. This is also not an upgrade, but they always say that word. One even told me "Well you signed the contract..." Beware of this company and their deception. I offer to pay the difference of the newer inverter that would make this system actually be efficient, but I will not pay for their lies of permits costs or labor. They also said the system built would cover ALL of my electrical costs. Since I got the system I have reduced my own energy consumption by 15% and recently had to pay another $3000 to add more insulation and a radiant barrier. Time will tell how much it will help but too recently done to see how much it will help. I am still paying my electric company and it is providing about 50% of my energy demand. Which will change in the summer time where most consumers use their electricity. Once again BEWARE of this company. I feel 0.5 star would be better to give for this company. Unfortunately you can't do this on the website. Save yourself from a headache by making sure to either hold their hands if you have no choice to use them. But I strongly have to suggest to look elsewhere. Update 4/21/21: They are now offering this fix for just over $1000. They told me they decided the system built ‘is sufficient for 25 years’ after saying in 25 years it would be. So why would you build a system to be ‘sufficient’ after 25 years?

Run don’t walk to another company

Zero work ethic or response for complaints do your research before signing with this company even if something is in writing you’ll be lucky to get it run don’t walk to another company

Damaged my roof while install and failed to mention it

4/7 Fernando and the crew (dodgers) came to my queen creek home to install solar panels they never mentioned they were done or they were coming back. same day I inspected the roof and saw damage panels broken about area of 5x3 with a garbage bag trying to cover it. I understand mistakes happen walking on the roof you break tiles but they never mentioned it tried to be sneaky.

Freedom Forever

Got set up with solar thru this company and we are very pleased with our decision. Cut our energy bill in half and the sales rep walked us they the whole process.

Terrible company to deal with

Any business malpractice attorney there, please contact me, I want to sue this company. I signed a contractor with them in late October 2020 and they installed the Solar panels but as of today, March 31, 2021, they have not install the Electrical panel yet. In the mean time, I was auto debited by both solar company via bank and pay my energy bills. They are terrible company and I want to give them negative 5 stars if I can.

Scam

Salesman came to my door and told me that I could save money on my electric bill. He told me that I would save money due to net metering. It turns out the electric company I'm with does not do net metering. Also the installation was improper 4 where are the panels were located versus where they needed to be to be efficiently picking up Sun. Also the system was designed at too low of an output 4 actual savings. Conclusion, now I pay 40% more for electric then I did without panels! Customer service refuses to do anything about it! Customer beware!

Unprofessional Sales Team

Cody Tobar said he could get near a certain price per kW, and set up a meeting with me and his “top solar tech” Eric. Cody wanted to know if my wife could be on the call, who was simply not interested in listening to a pitch (did you learn this tactic in your sales class?). Eric didn’t show up for the call and Cody asserted that my price per kW target was unrealistic. He should have stated this at the beginning instead of wasting my time. This company seems like a boiler room that just wants to book sales. I’m glad I disregarded them early.

Quick and Honest

After vetting multiple companies, my Wife and I decided to give freedom a shot. We were very pleased with the install and their warranties are second to none! Very happy we went with Freedom.

Buyer beware !!!

They signed a contract for one price and then changed the price and backed out of an executed contract. Find another solar company! Because of them I lost out on lots of federal credits when I could have went with another company that wouldn't have backed out of a contract.

Great company to work with!

My friend referred me to them and it was a great choice. Also our project manager Tony Bolden always was by his phone to answer questions and get problems fixed for us

Terrible Service

They recently installed my solar panels last October 19, 2010. When I started looking at my energy production vs. consumption, my panels were not making enough energy for the needs of the house. Freedom Forever is the installer but their agent is Sunder Energy. I have called the rep and he is not calling me back, called Freedom forever and all they said at first was that they just install the panels and it was between me and the rep. I finally found a number in Facebook after searching high and low and this guys is all the way in El Paso and Im in Houston. He looked at my plans, sighten, electric consumption and determined that the panels installed were undersized for my home. The firs rep promised an offset of 83% and they installed 55%. I didn't trust them anymore and called Reliant my energy company and went through the entire 2019 energy consumption for 2019 and after calculating everything our home used 14000or so KWH and they installed 8094KWH. Now they re nowhere to be found. I trusted them when they computer the panels for the home but they just ripped me off. Placed a complaint in BBB and got a response from Freedom Forever but still they say they forwarded the complaint to Sunder Energy but still no response from Sunder Energy. Such a terrible, terrible experience so please avoid these companies. Now I have solar and paying more for energy that before I had solar.

ALL wrong

If I could give them -5 starts I'll do it. Everything goes wrong with this company and now I'm paying two bills when they promised to me I won't. My sales representative, Jeff Roman, never answer my emails or calls, customer services only says "you should pay for more panels, it's no our fault that is not working" and "you have to wait one year" and while I wait I have to pay TWO bills.

Hired Thieves & Let it be???!!!!!!!!!

Is it Legal for a Salesman that works for them to get a signed contract from a woman he Knew had Dementia Before he managed to get her to sign? He was informed BEFORE by one with Medical Power of Attorney here in Colorado. The company that collects the Money for them also knows and had begun taking out the Pymts for them. A little over a mth goes by and the woman Died. & as his Son/caregiver was trying to deal with everything on top of loosing his Mom, these people are getting paid!!!! He is so distraught and fears because of this company he is going to loose his Families/His Home. Please HELP, before his Granddaughter & I possibly will loose him!!!

Unreliable

Very bad customer service they won’t answer your calls their system was defective I paid pge 2800 for time was defective they said they pay me 850 becusre ther rate is lower than pge it cost me more than when I didn’t have solar they don’t care about you

Terrible

Dont deal with these clowns. They are a total scam. They are more of a tele sales operation than a solar company

Installation

Installers arrived on appointed date; installers were friendly and worked efficiently and were done in 3 hours which is great as our temperatures are in the 100s.

The Sale Pitch

I bought my system in March 2020 thinking i could save money in trying and diffilcult times . I was told after the installation I would have a 60 day trail ,which has come and gone sence i started making payment . end of July 2020 and the system is still not turned on . the only right thing freedom has done was to reimburse me for payments made . Costumer service will not give you any answers to your questions . Their responce is we will have some one call you . So you are on your own . Loan Company will only go as far to say we are the loan company and can not make any thing happen . Freedom said they are just the installer . And the sale person said it was not them it is on freedom . The Smith in Phoenix Az.